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All Journal Jurnal Natapraja : Kajian Ilmu Administrasi Negara Journal of Indonesian Tourism and Development Studies Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Administrasi Publik Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Dia: Jurnal Administrasi Publik Wacana, Jurnal Sosial dan Humaniora International Journal of Local Economic Governance Jurnal Ilmiah Administrasi Publik JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) Jurnal Studi Komunikasi JMM (Jurnal Masyarakat Mandiri) Madani Jurnal Politik dan Sosial Kemasyarakatan Journal of Public Administration Studies J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Dinamika Governance : Jurnal Ilmu Administrasi Negara JPSI (Journal of Public Sector Innovations) Jurnal Ilmu Sosial, Politik dan Pemerintahan The World of Business Administration Journal
Lely Indah Mindarti, Lely Indah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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INTEGRATED LICENSING INFORMATION SYSTEM (SIJITU) APPLICATION IN LICENSING SERVICE (A Study at Department of Capital Investment and One-Stop Integrated Services in Ponorogo District) Lely Indah Mindarti; Nurjati Widodo; Mohammad Putra Surya Mahendra
DIA: Jurnal Administrasi Publik Vol 18 No 1 (2020): DEVELOPMENT
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.729 KB) | DOI: 10.30996/dia.v18i1.3348

Abstract

SIJITU (Integrated Licensing Information System) is an application developed by Department of Capital Investment and One-Stop Integrated Services (DPMPTSP) in Ponorogo District in order to provide effective, efficient, and transparent service in Non-Business Licensing Service. The reason behind SIJITU application is the rise of management information system so it can be utilized in the process of licensing service implementation at DPMPTSP in Ponorogo District. This research aims to identify, analyze, and describe SIJITU implementation in Non-Business Licensing Service at DPMPTSP in Ponorogo District that includes implementation strategy, resources involved, procedure and mechanism, and service improvement through SIJITU. This research is a descriptive research with qualitative approach. The method of data analysis used is data analysis of Miles, Huberman, and Saldana’s interactive model that involves data collection, data condensation, data presentation, and conclusion verification or description. The result of the research is that SIJITU application certainly helps the performance of public service in non-business license field that is held by DPMPTSP in Ponorogo District. Through SIJITU application, the service process can be done transparently with the tracking feature. DPMPTSP in Ponorogo District also tries to increase the officers’ ability through formal and non-formal education, and conducts socialization to the society regarding SIJITU application. Services procedure and mechanism through SIJITU can be known in details on the Standard Operating Procedure (SOP) of Licensing Service at DPMPTSP in Ponorogo District
PENGEMBANGAN KARIR SECARA INDIVIDUAL DALAM RANGKA MENCAPAI KEBERHASILAN KARIR: (Studi pada Tenaga Kependidikan Fakultas Ilmu Administrasi Universitas Brawijaya) Riris Mahmudah Utami; Bambang Santoso Haryono; Lely Indah Mindarti
Jurnal Administrasi Publik Vol. 5 No. 3 (2022): JAP: AGUSTUS 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

This study aims to analyze individual career development based on directed values and self-directed values to achieve objective and subjective career success in education staff at the Facultyi of Administrative Sciences, Universitas Brawijaya. This type of research is a descriptive qualitative approach. Data were collected through observation and interviews and then the data were analyzed using the Miles and Huberman (1992) interactive model. The results of the research show that career development is directed by values about the ability to manage and the ability to direct themselves as a proactive action to develop their career. Value-driven and internal principles that motivate and guide him in his career. Objective career success (material) is considered positive, because they feel that their income is in line with expectations to meet their needs and promotions or job rotations are considered positive because they get additional positions or assignments objectively based on ability and performance. Subjective (psychological) career success was assessed positively, because they were satisfied with the balance of personal and work life.
ANALISIS PROSES FORMULASI PROGRAM PENDIDIKAN GRATIS BERKUALITAS (TISTAS) JAWA TIMUR Heni Kurnia Setiyani; Lely Indah Mindarti; Sjamsiar Sjamsuddin
Jurnal Administrasi Publik Vol. 5 No. 5 (2022): OKTOBER 2022
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

The Tuition-Free and Good Quality Education Program in East Java is a policy formed by the current Governor of East Java (Khofifah Indar Parawansa) as realization of political promises. Reviewing the background to the policy formulation process and reviewing from side of the regional legal product is felt to be able to provide a meaningful picture and input for interested parties. In addition, it can also be one of the reading materials. This study uses the systematic literature review method. The results of the study show that the policy formulation process has proceeded sytematically. However, when viewed from the regional legal product, there are aspects that need to be reviewed so that the formulation of this policy will be even better if it is decided to be continued by the new Governor in the next period.
PROGRAM KOTA SEHAT DALAM PERSPEKTIF COLLABORATIVE GOVERNANCE (Studi pada Pemerintah Kota Batu) Mindarti, Lely Indah; Masyhuri, Aziz; Ulum, Mochamad Chazienul
Dinamika Governance: Jurnal Ilmu Administrasi Negara Vol 14, No 1 (2024): Dinamika Governance - APRIL
Publisher : Universitas of Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/jdg.v14i1.3520

Abstract

This study aims to determine, describe and analyze the Healthy Cities Program in the perspective of collaborative governance in Batu City. This type of research is a descriptive study with a qualitative approach. The theory used is governance, collaborative governance, sustainable development and Healthy City. Data analysis techniques using the Spradley model which includes domain analysis, taxonomic analysis, componventional analysis, and cultural theme analysis. The results showed that the Healthy Cities Program implemented by the Batu City Government had been running well, seen from the collaborative governance model indicators put forward by Ansell and Gash covering the collaborative process consisting of meeting face to face, building trust, the process of achieving commitment, understanding for joint decisions and interim results. Furthermore, the initial conditions consist of resource imbalances, incentives to participate, and background history. Next the institutional design consists of stakeholders involved, ground rules, and transparency. Then facilitative leadership includes broad influence and control, facilitation of productive groups, and expanding relationships or networks. Collaboration between stakeholders during the implementation of the Healthy Cities Program starts from the planning stage, the implementation of activities to the evaluation of the program. Stakeholders involved in the Healthy Cities Program from the government include the Health Service, the Environmental Service, the Tourism Service, the Food Security Service, and the Bappelitbangda. Next stakeholders include the community (FKBS, forkom, and working group) while the private sector is represented by the manager of the Selecta tourism object and the Batu Flower Garden (BFG). The Healthy Cities Program implemented by the Batu City Government consists of four arrangements, namely, an independent healthy community order, a healthy tourism order, a food and nutrition security order, and a healthy infrastructure and infrastructure settlement arrangement. Batu City Government continues to develop the Healthy Cities Program to improve the health, comfort and welfare of the community.
The Governance of Ex-Indonesian Migrant Workers Empowerment Based on Entrepreneur Skill in Malang Mindarti, Lely Indah; Nabila, Putri; Rosalinda, Henny; Yustiari, Shinta Happy
KARSA Journal of Social and Islamic Culture Vol. 30 No. 1 (2022)
Publisher : Institut Agama Islam Negeri Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/karsa.v30i1.2639

Abstract

This study aims to understand the process of ex-Indonesian migrant workers’ empowerment through the Productive Migrant Village (Desmigratif) program in Arjowilangun Village. In this study, the writers use a qualitative approach because they want to directly observe the empowerment of ex-Indonesian migrant workers (PMI) in Arjowilangun Village. The research type used in this study is a case study. The data collection techniques are observation, interview, and documentation. Desmigratif program has several focused activities. One of them is to develop productive businesses. These productive business activities aim to help the growth of the entrepreneurship spirit of ex-Indonesian migrant workers and improve their confidence and welfare. The purposes and the main focuses of this study are to know and to decipher as follows: (1) various efforts that are done in the empowerment of ex-Indonesian migrant workers through productive business activities; (2) various factors that can support and detain the effort of ex-Indonesian migrant workers’ empowerment in Arjowi-langun Village. The result of this study shows that Desmigratif Program in Arjowilangun Village has run well. Still, the empowerment process of ex-Indonesian migrant workers in Arjowilangun Village is not yet maximum. It is caused by the lack of capital assistance in productive business activities and the minimum knowledge of ex-Indonesian migrant workers about marketing.
The Implementation of ‘Good Governance’ in the Placement Process of Indonesian Migrant Domestic Workers Mindarti, Lely Indah
International Journal of Social and Local Economic Governance Vol. 1 No. 2 (2015)
Publisher : Institute of Research and Community Service, University of Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.ijleg.2015.001.02.10

Abstract

A research about ‘good governance’ implementation of Indonesian Women Worker- housemaid ( in Indonesia TKI-PRT) placement process, focused on the transparency application issue to develop the governance of online information management system of TKI-PRT placement process. The main issues being examined were such as whether the substance of laws and regulations and practices applied in the migrant workers placement process is relevant so far to the need for developing online information management system to become more transparent and may strengthen protective support to TKI-PRT. The research was in the form of case study and analyzed by using content analysis technique.Protection to TKI-PRT, as it is defined in the Law No. 39/2004 that “the first and best opportunity of protection should arise from the workers themselves”. The implication, strengthening transparency and protection of TKI are by nature urgent and require the development of information management system governance of TKI placement based on self-governance model. One governance model with citizen centricity character grows through the mechanism of governance from the ground-up, closely focused and centralized based on the continuous strengthening of the TKI-PRT autonomous capacity to be more proactive to become active agent of change, especially as an active evaluator and creator of information in the whole implementation process of migrant worker placement abroad. The autonomous capacity of these TKI is likely collective created, meaning the success depends on the commitment of all stakeholders who are synergic proliferating and strengthening the autonomy and integrity of all actor practices. In particular, they should conduct ‘tri-automization’ of TKI independence and self-reliance in terms of cultural, economic and political aspects. Based on the result of the research, it can be summarized that the substance of the management and implementation of TKI placement process in Malaysia so far is likely bureaucrtaic centricity rather than citizen centricity. It was indicated by seven dominant tendencies which made transparency and protection functions not effective and even may cause TKI-PRT vulnerability potential in all stages of the placement implementation processes abroad. Therefore, renewal of the regulations substance about TKI-PRT placement process, including the information management system, is really urgent. The regulations and impelementation substance should be consistent and rely on the need of the emancipatory information management system development, in the form of self-governance model which is to urge the government as enabler to the strengthening and institutionalizing the autonomy and integrity of all actor practices.
Environmental Impact of Community-Based Waste Management Study in Plosojenar Village, Ponorogo Regency Sukoco, Johan Bhimo; Wijaya, Andy Fefta; Mindarti, Lely Indah; Nuh, Mohammad
JPAP: Jurnal Penelitian Administrasi Publik Vol. 10 No. 1 (2024): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v10i1.10473

Abstract

Community empowerment in waste management is a strategy for creating a clean and sustainable environment. Community-based waste management is expected to have an environmental impact, thereby creating a sustainable environment. This research aims to describe and analyze the environmental impact of community-based waste management through community empowerment in Plosojenar Village, Ponorogo Regency. This research is a qualitative descriptive study. Data collection techniques use interviews, observation, documentation, and Focus Group Discussions (FGD). Triangulation of sources and methods was used to test the validity of the data. Data analysis uses Creswell's qualitative analysis model. The research results show that community-based waste management has the opportunity to encourage environmental impact, by empowering the community through the Maesojenar Compost House. Various programs have been designed, such as: Coconut Fiber Waste Processing Program, Compost Fertilizer Processing Program, and Waste Savings Program. In the future, the sustainability of this program needs to be considered. Apart from that, the use of social media needs to be strengthened to voice issues surrounding waste management, so that it can encourage the creation of good environmental impacts.
Collaborative Governance in the Implementation of Electronic Government-Based Public Information Openness in Kraton Village, Yosowilangun District, Lumajang Regency Mindarti, Lely Indah; Mustofa, Mochammad Zainal; Imam, Muhammad
JPAP: Jurnal Penelitian Administrasi Publik Vol. 10 No. 1 (2024): JPAP (Jurnal Penelitian Administrasi Publik)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v10i1.10764

Abstract

Public Information Transparency (KIP) is crucial in achieving Good Governance. This study focuses on implementing KIP through electronic government in Kraton Village, Yosowilangun District, Lumajang Regency, where most residents are employed in agriculture and trade, posing challenges to the implementation of electronic KIP. Employing qualitative descriptive research, this study analyzes data using the interactive data analysis model developed by Miles, Huberman, and Saldana. The findings reveal a beacon of success in Kraton Village, where KIP has been effectively implemented through electronic government. Mandatory information is disseminated seamlessly through websites, social media, and WhatsApp groups. The bureaucratic structure of the Public Information and Documentation Officer (PPID) in Kraton Village is well-defined, although there is a significant dependence on a few individuals. There is a need for clearer and more systematic Standard Operational Procedures (SOPs) in managing information. From the perspective of Collaborative Governance in KIP, Kraton Village showcases remarkable advancements in transitioning to electronic governance despite limited resources. The design of institutions and the collaborative processes between the village government and the community are focal points. Facilitative leadership from the village government is essential in fostering an environment that supports information transparency. This research underscores the paramount importance of collaborative governance in the implementation of public information transparency through electronic government. It highlights the pressing necessity for clear SOPs and systematic information management to significantly enhance governance quality and community engagement in Kraton Village. The study offers a new perspective on implementing e-government and KIP in rural settings, illustrating how technological adaptation and collaboration can effectively address geographical and resource limitations. These findings are not just relevant, but crucial for other village governments encountering similar circumstances, providing invaluable insights for the design and execution of effective e-Government strategies.
Analysis Evaluation of Intergovernmental Cooperation in Recognition of Prior Learning (RPL) Program in Bojonegoro Regency, Indonesia Ma'ruf, Muhammad Farid; Said, Abdullah; Mindarti, Lely Indah; Putra, Fadillah; Esmael, Salma Tarek Eid
JPSI (Journal of Public Sector Innovations) Vol. 9 No. 1 (2024): November 2024
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpsi.v9n1.p34-48

Abstract

This study evaluates the implementation of the Recognition of Prior Learning (RPL) Program in Bojonegoro Regency, Indonesia, using the Context, Input, Process, Product (CIPP) evaluation model for village apparatus. This program is a collaboration between the Ministry of Villages, Development of Disadvantaged Regions, and Transmigration Indonesia (Kemendesa PDTT) with Surabaya State University (Unesa) and Yogyakarta State University (UNY). The RPL program aims to improve the competence of village apparatus and recognize their work experience by converting into academic credit. Using a qualitative research approach and using the CIPP evaluation model. An evaluation analysis was carried out on the collaboration between the regional government of Bojonegoro district and the university (Unesa) and the Ministry of Villages-PDTT on implementing the Village RPL program. The source of data comes from informants extracted from the Ministry of Villages-PDTT, Bojonegoro Regency Government, and Surabaya State University (Unisa) using interviews, observation, and distributing several questionnaires to RPL program participants. The findings show, iIn terms of “Context,” this study identifies the importance of the RPL program as a solution to the education and competency gaps of village aparatus. Strengthening village government authority requires village officials to have administrative and managerial skills to manage village development. In the “Input” aspect, the program is designed with a collaborative strategy between educational institutions and local governments through the implementation of higher education by providing scholarships for village aparatus. The implementation of this RPL also follows guidelines that set out the requirements and assessment process for participants. In term of “Process”. this program includes the assessment of participants' portfolio documents by universities to determine the equivalence of learning outcomes with related study programs. Participants then attended online lectures held in accordance with the academic schedule, although there were obstacles, such as digital literacy and limited internet networks. In terms of “Product” analysis showed that this program had a positive impact on improving the competence of village officials. Participants acknowledged new knowledge and skills relevant to their duties, although there was a need for improvement in the provision of information regarding the study programs to be taken by participants. The study recoend to encourage strengthening inter-agency cooperation to overcome technical obstacles and improve the effectiveness of RPL implementation
Determinants of Service Quality and Price on Student Satisfaction with College Foodservice Bremantie, Ditha Pradnya; Saleh, Choirul; Mindarti, Lely Indah
Journal of Indonesian Tourism and Development Studies Vol. 14 No. 1 (2026)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2026.014.01.01.

Abstract

This study aimed to examine the influence of service quality and price perception on customer satisfaction at the Universitas Brawijaya Canteen, Indonesia, by analyzing the effects of tangibles, reliability, and empathy as SERVQUAL dimensions, as well as price suitability in terms of quality, perceived benefits, and affordability. Using a quantitative explanatory approach, data were collected from 133 respondents across two UB canteen locations through a structured questionnaire and analyzed using multiple linear regression. The results showed that empathy, price-to-benefit, and price-to-affordability had significant positive effects on customer satisfaction, while tangibles, reliability, and price-to-quality did not have significant partial effects; however, all variables simultaneously influenced satisfaction, with an Adjusted R² of 0.486. These findings indicate that emotional interaction and value-based price perceptions are more critical determinants of satisfaction in campus foodservice settings than physical facilities or technical service consistency. This study highlighted the limited empirical research on campus foodservice satisfaction in Indonesian universities using a focused SERVQUAL and price perception framework. The study contributes theoretically by refining SERVQUAL application in higher education foodservice and practically by providing evidence-based insights to support service improvement and pricing strategies for sustainable campus canteen management.
Co-Authors Abdullah Said, Abdullah Achmad Qorni Novianto Aditya Eko Putra Ajie Hanif Muzaqi Ali Maskur Andy Fefta Wijaya Andy Fefta Wijaya Anita Triwidiyawati Aulia Puspaning Galih Bambang Santoso Haryono Bremantie, Ditha Pradnya burhanudin mukhamad faturahman Choirul Saleh Dedy Wahyu Hernanda Dedy Wahyu Hernanda, Dedy Wahyu Esmael, Salma Tarek Eid Fadillah Amin Fadillah Putra Fikri, Rachman Galih, Aulia Puspaning Heni Kurnia Setiyani Henny Rosalinda Hidayati, Firda Irwan Noor Juniar, Aryn Pratista Azaria Juniar, Aryn Pratista Azaria Kemal Hidayah Ma'ruf, Muhammad Farid Masyhuri, Aziz Mochamad Chazienul Ulum Mohammad Nuh Mohammad Putra Surya Mahendra Mr. I Gede Eko Putra Sri Sentanu Muhammad Imam, Muhammad Mustofa, Mochammad Zainal Nabila, Putri Nurjati Widodo Permana, I Made Dwi Putra, Langgeng R. Rifka Aulya Riris Mahmudah Utami Riyanto Riyanto Ronny Subroto Suryo Guritno Shinta Happy Yustiari Sjamsiar Sjamsuddin Sukoco, Johan Bhimo Sulikah Sulikah Tiara Anggiasari