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All Journal JURNAL PENDIDIKAN TAMBUSAI IJEEM - Indonesian Journal of Environmental Education and Management Jurnal Ilmiah Edunomika (JIE) Community Engagement and Emergence Journal (CEEJ) ARSY : Jurnal Aplikasi Riset kepada Masyarakat Premium: Insurance Business Journal Journal of Innovation Research and Knowledge Jurnal Entrepreneur dan Manajemen Sains Jurnal Green Growth dan Manajemen Lingkungan Jurnal Masyarakat Madani Indonesia Jurnal Indonesia Mengabdi (JIM)
Syahrial Sidik
Sekolah Tinggi Manajemen Asuransi TRISAKTI, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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PENAKSIRAN EFISIENSI BIAYA DAN LABA TERHADAP FAKTOR PERSAINGAN DI PERUSAHAAN ASURANSI UMUM INDONESIA Awaloedin, Mulawarman; Sidik, Syahrial
Jurnal Entrepreneur dan Manajemen Sains (JEMS) Vol. 6 No. 2 (2025): Juli
Publisher : UM. Bengkulu

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Abstract

This study aims to assess the cost efficiency and profit of general insurance companies in Indonesia and analyze the influence of market competition factors on financial performance. The analysis methods used include logarithmic regression and the MANOVA test to test the simultaneous influence of independent variables on dependent variables. Market characteristics analysis is carried out to understand the market structure and distribution of companies based on asset categories and claims ratios. The results show that financial variables such as assets, leverage, and claims ratio have a significant influence on cost efficiency and profit. However, non-financial factors such as customer satisfaction, product innovation, and service quality have not been widely considered. Fierce market competition, as evidenced by the low value of the Herfindahl-Hirschman Index (IHH), has the potential to reduce profit efficiency as companies tend to lower premiums to attract customers. The influence of digitalization and the use of technology has not been analyzed in depth in this study, although it has great potential in improving cost efficiency and profits. The research gaps found include a lack of attention to non-financial factors, the impact of government regulations, market segmentation based on the type of insurance product, and the lack of international comparisons. Follow-up research can develop an analysis by considering non-financial factors, digital technology adoption, and regulatory influences more in-depth. Keywords: cost efficiency, profit, competitive factors, general insurers, logarithmic regression, MANOVA
KUALITAS PELAYANAN PENDIDIKAN PADA STMA TRISAKTI DENGAN MENGGUNAKAN METODE EDUQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Wahyuari, Wahyuari; Syahrial Sidik; Alvernia Kurniartha; Bunga Kalista
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

This study aims to analyze the quality of educational services at STMA Trisakti by integrating the EduQual and Importance Performance Analysis (IPA) methods. EduQual is used to measure service quality based on five main dimensions: learning outcomes, responsiveness, physical facilities, personal development, and academics. Meanwhile, IPA is applied to map the gap between actual performance and student expectations, as well as to determine service improvement priorities. Data was collected through a questionnaire from 119 active students representing various programs of study and educational levels. The analysis results indicate that all service dimensions have negative GAP values, indicating that performance has not fully met student expectations. The dimensions with the largest GAPs were physical facilities and academic service responsiveness. IPA analysis reinforced these findings, prioritizing academic service responsiveness indicators as the top priority for improvement. This study contributes theoretically to the development of a service quality evaluation model based on a combination of EduQual and IPA, and practically provides strategic recommendations to STMA Trisakti for improving service quality and student satisfaction sustainably.
KUALITAS PELAYANAN PUBLIK DI KUA BANDUNG WETAN, KOTA BANDUNG DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) Syahrial Sidik; Wahyuari, Wahyuari; Supriyadi Sapolo; M. Nasyubun; Anisha Maharani Tambunan
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

The quality of public services is an important factor in building public trust in government institutions, including the Office of Religious Affairs (KUA). This study aims to analyze the quality of public services at the KUA Bandung Wetan, Bandung City, using the Importance Performance Analysis (IPA) and Potential Gain in Customer Value (PGCV) methods. The IPA method is used to identify gaps between the level of importance and service performance based on public perception, while PGCV is used to measure the potential for service value improvement by identifying attributes that significantly impact customer satisfaction. This study employs a descriptive quantitative approach with a questionnaire distributed to 46 respondents. The IPA analysis results indicate two indicators that should be prioritized for improvement: Timeliness (KW2) and Transparency of Procedures (TP1), as they have high importance values but suboptimal performance. The PGCV calculations confirm that improvements in these two indicators have the potential to significantly enhance the perceived value of services by the public. This study contributes theoretically by integrating the IPA and PGCV approaches in public service evaluation based on ServQual, and practically by providing strategic improvement recommendations for KUA to sustainably enhance public satisfaction.
KUALITAS PELAYANAN TERHADAP KEPUASAN PROGRAM IN HOUSE TRAINING PADA LPMA-STMA TRISAKTI MENGGUNAKAN METODE SERVQUAL Robidi, Robidi; Bayu Widjiaji; Syahrial Sidik; Ferianis Lature
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

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Abstract

This study aims to analyze the quality of service in the In-House Training (IHT) program at LPMA-STMA Trisakti using the SERVQUAL method and measure its impact on participant satisfaction. This method evaluates five dimensions of service quality—reliability, responsiveness, assurance, tangibles, and empathy—and identifies gaps between expectations and service performance. The results showed that overall, service quality was close to participants' expectations, with an average gap value of -0.036. The Tangibles and Empathy dimensions had the largest gaps, indicating a need for improvement in physical facilities and a more personalized approach to participants. Importance Performance Analysis (IPA) identified areas that need priority improvement, particularly in terms of training facilities and facilitator responsiveness. This study concludes that LPMA-STMA Trisakti needs to improve these aspects to improve service quality and overall participant satisfaction. The contribution of this research is expected to provide practical insights for LPMA-STMA Trisakti in improving training services in the future
MEMBANGUN USAHA SOSIAL DI DESA CIJAYANTI, BABAKAN MADANG, KABUPAEN BOGOR Awaloedin, Mulawarman; Sidik, Syahrial
Jurnal Indonesia Mengabdi Vol. 2 No. 1 (2023): Jurnal Indonesia Mengabdi (JIM)
Publisher : Tahta Media Grup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55080/jim.v2i1.175

Abstract

Kegiatan pengabdian kepada masyarakat ini ditujukan untuk mengembangkan sebuah komunitas di desa Cijayanti, Babakan Madang, Kabupaten Bogor, Jawa Barat. Kegiatan ini merupakan kelanjutan dari kegiatan serupa di kawasan Rawamangun dan sekitarnya yang dialihkan ke desa Cijayanti dengan membangun fasilitas baru. Fasilitas ini nantinya akan digunakan untuk kegiatan usaha sosial. Adapun usaha sosial yang bakal dikembangkan adalah: (1) Program membaca dan menghafal (tahfidz) Al Quran, (2). Program belajar berhitung cepat, dan (3). Program pelatihan kewirausahaaan. Ketiga program tersebut dilaksanakan secara bertahap. Dampak dari program ini nantinya adalah terselenggaranya kegiatan usaha sosial yang memberikan  manfaat untuk masyarakat di desa Cijayanti dan sekitarnya.
THE INFLUENCE OF CELEBRITY CONGRUENCE ON PURCHASING DECISIONS WITH BRAND QUALITY AS A MODERATING VARIABLE Sidik, Syahrial; Sjioen, Alya Elita; Kurniawan, Rudi; Latif, Abdul; Munir, Abdul Razak
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13217

Abstract

This research is quantitative research with an exploratory approach, namely using a number of studies related to Celebrity Congruence, Pruchase Decision, and Brand Quality as the main reference and basic material to create novelty in the research carried out. This research uses primary data obtained from sellers of kebuli rice as many as 150 MSMEs and 150 consumers who have purchased kebuli rice. This data can be categorized as primary data because it was obtained directly. The instrument for obtaining this data uses an online questionnaire which contains 5 statements, namely strongly agree, agree, normal/so-so statement, disagree and strongly disagree which are used as validity test material. The data in this study was analyzed using the smart PLS 4.0 analysis tool. The result in this research show that the researcher's first hypothesis regarding the Celebrity Conguruence variable can have a positive relationship direction and a significant influence on Purchasing Decisions can be proven and accepted because the P-Values value is below the 0.05 significance level, namely 0.011. This is due to the promotional influence of Sleebriti which has the main tasks of knowledge, skills, markets and so on which are in line with the products being marketed which can significantly influence purchasing decisions However, this research shows more significant results than previous research. Apart from that, in the second row of the third table the path coefficients show similar results if the Brand Quality variable can strengthen the influence of the Celebrity Congurence variable on Purchasing Decisions because the P-Values value is below the 0.05 significance level, namely 0.000, which is more significant than the direct test of 0.001. This is because Brand Quality is the most important thing to maintain and become the attention of buyers after seeing promotions from Celebrity Congruence. Based on this, the first and second hypotheses in this study are correct and can be proven. Keywords: Celebrity Congruence, Purchasing Decisions, Brand Quality
Penguatan Literasi Keuangan Untuk Ibu Rumah Tangga Di Rt.07/Rw.10, Desa Kedung Waringin Melalui Pendekatan Sosialisasi. Sidik, Syahrial
ARSY : Jurnal Aplikasi Riset kepada Masyarakat Vol. 7 No. 1 (2026): ARSY : Jurnal Aplikasi Riset kepada Masyarakat
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/arsy.v7i1.2092

Abstract

Housewives play a strategic role as the main financial managers in maintaining family economic stability. However, an analysis of the situation among partners in RT.07/RW.10, Kedung Waringin Village, shows significant obstacles in the form of a lack of cash flow recording systems (68%), minimal emergency funds, and vulnerability to illegal online loans (Pinjol). This Community Service (PkM) activity aims to improve digital financial literacy and transform the partners' financial management behavior from conventional to modern. The implementation method applied an educational-participatory approach through stages of interactive lectures on cyber risk mitigation, workshops on budget allocation using the 50/30/20 method, adoption of the Kakeibo philosophy (the Japanese art of saving), and technical assistance in using the Money Manager application. The evaluation results showed a high level of technology adoption success, with 100% of participants (15 housewives) successfully installing and operating the financial recording application on their respective devices. In addition, all participants were able to practice the 50/30/20 budget allocation simulation, as evidenced by their success in independently drafting a family Financial Roadmap document. Overall, this program has contributed positively to transparency, accountability, and family economic resilience, leading to improved welfare and household harmony.
Pelatihan Pencatatan Keuangan Syariah di Pondok Pesantren Hidayatul Mubtadiin, Citayam, Kab. Bogor, Jawa Barat Awaloedin, Mulawarman; Sidik, Syahrial
Jurnal Masyarakat Madani Indonesia Vol. 5 No. 1 (2026): Februari
Publisher : Alesha Media Digital

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59025/jjvd0786

Abstract

Pesantren memiliki peran strategis dalam pendidikan Islam serta pemberdayaan ekonomi masyarakat. Namun, mitra kegiatan yaitu Pondok Pesantren Hidayatul Mubtadiin, Citayam, Bogor, masih menghadapi kendala dalam pengelolaan keuangan. Sistem pencatatan yang digunakan masih bersifat manual dan sederhana, hanya berupa catatan kas masuk dan keluar tanpa laporan terstruktur. Kondisi ini menimbulkan persoalan berupa minimnya transparansi, kesulitan dalam mengevaluasi kinerja usaha, serta terbatasnya kesempatan bagi santri untuk mempelajari keterampilan akuntansi syariah. Untuk mengatasi permasalahan tersebut, diusulkan kegiatan pelatihan pencatatan keuangan syariah dengan tujuan meningkatkan literasi keuangan santri dan pengurus, membekali keterampilan praktis akuntansi, serta mendorong kemandirian ekonomi pesantren. Metode pelaksanaan dengan pendekatan edukatif-partisipatif melalui ceramah interaktif, diskusi kelompok, dan simulasi kasus nyata. Peserta dilibatkan dalam praktik penyusunan jurnal, laporan laba rugi, neraca, dan arus kas sederhana. Hasil kegiatan menunjukkan peningkatan dalam pemahaman peserta terhadap perbedaan sistem konvensional berbasis bunga dengan sistem syariah berbasis akad. Peserta mampu menginternalisasi prinsip syariah dalam pencatatan keuangan dan mengaplikasikannya dalam simulasi usaha kecil. Kesimpulannya, pelatihan yang bersifat partisipatif dan aplikatif ini terbukti efektif dalam meningkatkan literasi keuangan syariah serta memperkuat tata kelola kelembagaan pesantren.
Edukasi Strategi Pemasaran Digital Melalui Sosial Media bagi UMKM di Desa Sukaratu, Kecamatan Banyuresmi, Kabupaten Garut Sidik, Syahrial; Ihsan, Muhamad; Awaloedin, Mulawarman
Community Engagement and Emergence Journal (CEEJ) Vol. 4 No. 1 (2023): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v4i1.1874

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) dilihat sebagai usaha yang paling bisa betahan dalam segala kondisi perekonomian nasional. Strategi Pemasaran Digital dibutuhkan untuk meningkatkan penjualan produk rumahan masyarakat desa khususnya Usaha Mikro, Kecil, dan Menengah (UMKM). Sosial media sangat berperan dalam memberikan informasi dan publikasi untuk penjualan barang dan jasa bagi Usaha Mikro, Kecil, dan Menengah (UMKM). Kegiatan pengabdian beryujuan untuk mengedukasi dan memberikan pemahaman tentang pemasaran digital melalui sosial media kepada masyarakat desa sukaratu, kecamatan banyuresmi, kabupaten garut dan pelaku Usaha Mikro, Kecil, dan Menengah (UMKM). Metode pengabdian dilakukan melalui penyuluhan dan literasi sehingga menarik peserta mengikuti kegiatan secara antusias sampai selesai. Hasil kegiatan menunjukan masyarakat desa sukaratu secara umum dan pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) di desa sukaratu memiliki pengetahuan tambahan tentang Strategi Pemasaran Digital Melalui Sosial Media, memilih saluran pemasaran digital secara baik dan tepat sasaran serta keterampilan mengoperasionalkan sosial media sebagai sarana memasarkan produk secara online/digital.
Pelatihan Desain Web Menggunakan Google Site Dalam Upaya Meningkatkan Branding UMKM Sidik, Syahrial; Ihsan, Muhammad; Pratiwi, Jessie Amanda; Suhendar, Bagus; Syakir, Syakir
Community Engagement and Emergence Journal (CEEJ) Vol. 4 No. 3 (2023): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

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Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) terletak di Desa Kedung Waringin RW.10, Kecamatan Bojong Gede, Kabupaten Bogor, Jawa Barat dengan Peserta sejumlah 15 orang. Produk UMKM yang masuk dalam tiga kategori produk yaitu barang, jasa, dan produk olahan. Mitra mengalami kendala dengan media untuk mengenalkan Produk UMKM dan menjual hasil produksi secara online. Tujuan dari kegiatan pelatihan ini adalah mitra memiliki pengetahuan baru dan keterampilan produk secara online melalui Gmail, Google Profile Bisnis dan Google Site. Kegiatan yang diberikan oleh tim peneliti adalah pembuatan Gmail, Google Profile Bisnis dan website dengan Google Site website. Metode pada pengabdian ini diawali dengan kegiatan perencanaan, pelaksanaan dan terakhir dilakukan observasi dan evaluasi. Pada perencanaan tim melakukan observasi, sedangkan pada saat pelakanaan tim melakukan kegiatan pelatihan dan diakhiri dengan melakukan evaluasi berupa posttest dan pengawasan penggunaan pengetahuan setelah dilakukan pelatihan. Hasil kegiatan pengabdian pelatihan yang diberikan menunjukkan bahwa para peserta telah mampu membuat membuat website dengan menggunakan Google site dimana evaluasi pelatihan bahwa rata-rata 4.76 menyatakan pelatihan ini Sangat Baik.
Co-Authors A. Maolani, Rukaesih Abdul Latif Abdul Latif Abdul Razak Munir Alvernia Kurniartha Anisha Maharani Tambunan Awaloedin, Mulawarman Bagus Suhendar Bayu Widjiaji Bunga Kalista Dalimunthe, Achmad Sudiyar Ferianis Lature I Nyoman Winata Kurniartha, Alvernia Laratmase, Antonia Junianty M. Nasyubun Muhamad Ihsan, Muhamad Muhammad Ihsan Mulawarman Awaloedin Nanda, Andesna Nasyubun, M. Pratiwi, Jessie Amanda Robidi Robidi Rudi Kurniawan Rudi Kurniawan Rukaesih A. Maolani Sapolo, Supiyadi Sapolo, Supriyadi Situmorang, Mayrista Suhartono Suhendar, Bagus Supiyadi Sapolo syakir syakir Tejamirah, Oties Wahyuari Wahyuari, Wahyuari Widhisiadji, Bayu