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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Mandiri Saburai (JMMS) International Journal of Science and Society (IJSOC) Jurnal Ekonomika dan Manajemen Jurnal Manajemen Bisnis Transportasi dan Logistik Journal of Accounting and Finance Management (JAFM) Jurnal Ilmu Multidisplin JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurmas: Jurnal Pengabdian Masyarakat Logistica : Journal of Logistic and Transportation
Deslida Saidah
Institut Transportasi Dan Logistik Trisakti, Jakarta
Agriculture, Biological Sciences & Forestry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Transportation Other

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The Role of Trust As a Mediating The Influence of Reverse Logistics on Customer Satisfaction at Shopee Indonesia Mawadi, Citra Putri; Sitanggang, Nadia Veronica; Olfebri, Olfebri; Saidah, Deslida
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 9 No. 1 (2023): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v9i1.1208

Abstract

This study aims to determine the role of trust in mediating the influence of reverse logistics on customer satisfaction at Shopee Indonesia. The analysis technique used in this study is a descriptive research of quantitative analysis with data analysis techniques using Path Analysis. Data collection was carried out by distributing questionnaires through google forms to 100 respondents. Data testing includes validity tests, reliability tests and path analysis. The results showed that reverse logistics analysis has a significant influence on customer satisfaction. However, trust has not mediated significantly between the effect of reverse logistics on customer satisfaction
COSTS OF IMPLEMENTING HEALTH PROTOCOLS, RELIABILITY, FACILITIES, ON CUSTOMER SATISFACTION AS INTERVENING VARIABLES WITH CUSTOMER LOYALTY AT GAMBIR STATION DURING THE ENDEMIC Saidah, Deslida; Wahyuni, Rr. Endang; Subandi, Subandi; Danuarto, Danang; Nashrullah, Nashrullah
Jurnal Ekonomika dan Manajemen Vol 12, No 2 (2023)
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/jem.v12i2.2582

Abstract

The train is a mode of mass transportation that is very popular with the public because it is economical, comfortable, has a large transportation capacity, and travels without obstacles. Gambir Station is an executive and mixed-class train station. During the Covid-19 endemic, health protocols are still implemented. The aim of the research is to determine and analyze the influence of the costs of implementing health protocols, reliability, and facilities on customer satisfaction as an intervening variable with customer loyalty at Gambir Station during the endemic. The research method used is a qualitative descriptive method which is quantitative with path analysis. The population of this study was all train passengers at Gambir Station, while the sample was taken from train passengers using accidental sampling. The research results show that in the path analysis, namely the variable costs of implementing health protocols, reliability, and facilities directly have a significant effect on the variable customer satisfaction. The variables of reliability, facilities, and customer satisfaction directly have a significant effect on the variable of customer loyalty except for the variable cost of implementing health protocols which is not significant. Meanwhile, the influence of the costs of implementing health protocols, reliability, and facilities on customer loyalty and satisfaction is a positive intervening variable.
The Marketing Strategy for Creating a Competitive Unic Coffee & Eats in Indonesia Suhano, Suhano; Subandi, Subandi; Endang Wahyuni, Rr.; Saidah, Deslida; Darunanto, Danang; Sumirahwati, Sumirahwati
Journal of Accounting and Finance Management Vol. 6 No. 2 (2025): Journal of Accounting and Finance Management (May - June 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i2.2003

Abstract

The high demand for certain products such as organic coffee and vegan food, in business ventures such as Unic Coffee & Eat, of course, in addition to being a challenge, it will also be an obstacle if it cannot meet the demand, then this condition will be the main problem in this study. Bekasi City is currently a balancing area for DKI Jakarta as the Capital City of the Republic of Indonesia which is located to the East of Jakarta. The Baristas were much needed to process the coffee beans to become a special cafe drink, enabling them to serve classic to recent coffee drinks. The purposes of this research were to determine the internal and external factors at Unic Coffee & Eats, the strategies used to run its business for survival in the competition, and the efforts made by Unic Coffee & Eats to increase the number of consumers. The methods used are the Internal External matrix, 4K Strength Weakness Opportunity Threat Matrix, and one informant interviewed as the coffee shop owner. This research showed that the sub-total score of the internal factors of strengths was 2.44, weaknesses were 0.50, the sub-total score of the external factors of opportunities was 1.73, and threats were 0.73. The marketing strategy at Unic Coffee & Eats can be evidence that explains the internal and external factors at the coffee shop, as well as the efforts to increase its sales volume. The internal factors of Unic Coffee & Eats can serve well and have good product quality even with the price offered. On the other hand, affordable prices, quality, and service are the values for external factors that increase the number of customers in the coffee shop. It was hoped to become a reference for further research.
Determinasi Loyalitas Pelanggan: Analisis Keandalan, Fasilitas dan Kepuasan Pelanggan Kereta Api Darunanto, Danang; W, Rr. Endang; Honny, Honny; Subandi, Subandi; Saidah, Deslida
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 5 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v5i5.2027

Abstract

Determinasi loyalitas pelanggan: analisis keandalan, fasilitas dan kepuasan pelanggan kereta api adalah artikel ilmiah literature review. Tujuan artikel ini membangun hipotesis pengaruh antar variabel yang akan digunakan pada penelitian selanjutnya. Objek penelitian pada perpustakaan online, Google Scholar, Mendeley dan media online akademik lainnya. Metode penelitian dengan menggunakan library risearch yang bersumber dari e-book dan open access e-journal. Hasil artikel ini: 1) Keandalan berpengaruh terhadap Loyalitas Pelanggan; 2) Fasilitas berpengaruh terhadap Loyalitas Pelanggan; dan 3) Kepuasan Pelanggan berpengaruh terhadap Loyalitas Pelanggan.
THE EFFECTIVENESS OF SELF CHECK-IN AND BAGGAGE CHECK-IN ON PASSENGER SATISFACTION AT SOEKARNO HATTA AIRPORT Sucipto, Yuwono D.; Saidah, Deslida; Jusuf, Angela Vanessa; Fitri, Fasya Rahma
JMMS - JURNAL MANAJEMEN MANDIRI SABURAI Vol 9, No 2 (2025): JMMS-JURNAL MANAJEMEN MANDIRI SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jmms.v9i2.4429

Abstract

In Indonesia, one of the busiest international airports is Soekarno-Hatta International Airport, and it often faces a significant increase in passenger numbers, which in turn causes long queues at manual check-in counters. This research aims to examine the impact of using self check-in machines on the effectiveness and satisfaction of passengers at Soekarno-Hatta Airport. In this study, the population that is the focus is passengers at Soekarno-Hatta Airport, with a sample of one hundred (100) people taken using nonprobability sampling techniques via accidental sampling, especially those who have used self check-in machines. This research method is quantitative with SEM-PLS data analysis techniques which are used to predict and develop research. The results of this research reveal that Self Check-in Machines can reduce waiting time, increase passenger satisfaction, and increase the efficiency of the check-in process.
Evaluating Smart Traffic Light Systems for Urban Accident Reduction: A Case Study from Manado, Indonesia Mintje, Quirina Ariantji Patrisia; Nasihien, Ronny Durrotun; Saidah, Deslida
Logistica : Journal of Logistic and Transportation Vol. 3 No. 1 (2025): January 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/logistica.v3i1.693

Abstract

 Introduction & Objective: Traffic congestion and the high rate of vehicular accidents remain major challenges in developing cities such as Manado, Indonesia. The rapid increase in the number of vehicles, unmatched by adequate infrastructure, has resulted in longer waiting times at intersections, higher levels of air pollution, and an elevated risk of accidents. With technological advancements, smart traffic light systems have emerged as innovative solutions in many cities. However, their effectiveness in the context of developing cities like Manado still requires further investigation. Therefore, this study aims to evaluate the effectiveness of smart traffic light systems in improving traffic flow, reducing emissions, and decreasing the number of accidents in Manado City. Methodology: A mixed methods approach was employed, combining retrospective traffic accident data from hospitals and police records with simulation models embedded with IoT and AI technologies. The evaluation focused on key performance indicators, including waiting time, travel time, emissions, and accident probability. Key Results & Discussion: Simulation outcomes revealed reductions of up to 40% in waiting times, 25% in travel times, and 20% in emissions. Retrospective data confirmed accident clusters in high-risk intersections, particularly along Jalan A. A. Maramis. Comparative analysis with international benchmarks further demonstrated that the projected benefits in Manado are consistent with results achieved in cities that have adopted similar technologies. Nevertheless, successful implementation depends on supportive infrastructure, stakeholder collaboration, and adaptive policymaking. Conclusion & Implications: Smart traffic light systems hold significant potential as a strategic intervention to enhance road safety and traffic efficiency in Manado. The integration of localized accident data with predictive simulation models represents the main scientific contribution of this study, offering a replicable framework for other secondary cities in Indonesia. The findings also provide actionable insights for local governments to design smart mobility policies aligned with global smart city agendas.
Sosialisasi Perilaku Aman Pejalan Kaki dan Pengendara Sepeda Siswa Sekolah Darunanto, Danang; Subandi, Subandi; Saidah, Deslida; Wahyuni, Rr. Endang; Nur, Yunitha Ardiana
Jurnal Abdimas Transportasi & Logistik Vol. 3 No. 2 (2023): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v3i2.2386

Abstract

This community service activity aims to raise awareness among students who use bicycles or walk to be more vigilant on their way to and from school. The participants of the activity are students of SMPN 10 Central Jakarta. The school is at SMPN 10, Jalan Sumur Batu Raya Number 1, RT/RW 03/01, Kemayoran District, Central Jakarta Special Capital Region 10640. The main impact of this activity is that participants are expected to understand how pedestrians and cyclists should behave on the road for their safety and the safety of other road users. The target achievement of this educational activity is for more students to understand the standard crossing procedures 4T and the support of the School Safety Zone (ZoSS), so that students will behave correctly when walking on the road and at crossing points, and there will be encouragement to change their lifestyle from using other forms of transportation to becoming bicycle users.
Determinasi Keputusan Pembelian Pada Perusahaan Penerbangan: Inovasi Produk, Kualitas produk dan Promosi Deslida Saidah; Subandi Subandi; Rr. Endang W; Rehani Fitrina; Danang Darunanto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6527

Abstract

Determinasi Keputusan Pembelian Pada Perusahaan Penerbangan: Inovasi Produk, Kualitas produk dan Promosi adalah artikel studi pustaka dalam ruang lingkup bidang ilmu. Tujuan artikel ini membangun hipotesis model antar variabel yang akan digunakan pada riset selanjutnya. Objek riset pada pustaka online, Google Scholar, Mendeley dan media online akademik lainnya.  Metode library risearch bersumber dari e-book dan open access e-journal. Hasil artikel ini: pengaruh Inovasi Produk berpengaruh terhadap Keputusan Pembelian; Kualitas produk berpengaruh terhadap Keputusan Pembelian dan Promosi berpengaruh terhadap Keputusan Pembelian.
Price Perception and E-WOM Effects on Brand Image and Purchase Intention in Air India Aisyah Rahmawati; Teuku Alwi Isyan; Abdul Ghafar; Deslida Saidah; Vica Nurhayani Harahap
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6278

Abstract

This research was conducted to find out the influence of Price and Electronic Word of Mouth (e-WOM) through Brand Image as an intervening variable on Purchase Intention in Air India Airlines. The population in this study were respondents from various countries who had prior experience and familiarity with Air India. The study employed purposive sampling and adopted a quantitative design using SEM-PLS through SmartPLS. A total of 200 responses were collected via structured questionnaires. The results show that both Price and e-WOM significantly impact Brand Image. However, e-WOM does not significantly affect Purchase Intention, directly or indirectly, while Price and Brand Image have a significant direct influence on Purchase Intention. This study contributes to the literature on airline marketing by highlighting the mediating role of brand image in emerging markets, offering strategic insights for airlines seeking digital reputation recovery.
Impact of Price Fairness and On-Time Perfomance On Customer Loyalty Factor of Low-Cost Carrier Airlines (Case Study: Lion Air Airline) Muhammad Diva; Ronaldo Dominggus Saukoly; Juliater Simarmata; Deslida Saidah
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2029

Abstract

The main goal of this study is to find out how customer loyalty at Lion Air is affected by key operational factors like price fairness, on-time performance, and flight frequency. The review populace comprised of travelers of Lion Air at Soekarno-Hatta Air terminal. The Slovin formula was used to determine the sample size, and 100 people from the aforementioned population were chosen to participate. As Using a five-point Likert scale, a questionnaire survey was conducted online via Google Forms to collect the data for this study. For data analysis on Smart-PLS, the resulting data were then processed with structural equation modeling (SEM). The study produced three hypotheses, two of which were accepted and one of which was rejected. The hypothesis that was rejected was that low-cost airline customer loyalty factors are influenced by price fairness.
Co-Authors Abdul Ghafar Aisyah Rahmawati Andri Andri Ardi Hadi Saputra Danang Danuarto Danang Darunanto Danang Darunanto Danang Darunanto Danang Darunanto Danang Darunanto Danang Darunanto Danuarto, Danang Darunanto, Danang Devi Marlita Endang Wahyuni Endang Wahyuni, Rr. Euis Saribanon, Euis Fitri, Fasya Rahma Fitrina, Rehani Honny Honny Honny, Honny Irma Binarti Ismiyati Ismiyati Juliater Simarmata Jusuf, Angela Vanessa Lut Mafrudoh Mafrudoh, Luth Mawadi, Citra Putri Mega Silvia Mintje, Quirina Ariantji Patrisia Miskul Firdaus, Miskul Muhammad Diva Mustika Sari Mustika Sari Mustika Sari, Mustika Nashrullah, Nashrullah Nicky Ahmad Wijaya Nur, Yunitha Ardiana Olfebri Rehani Fitrina Ronaldo Dominggus Saukoly Ronny Durrotun Nasihien, Ronny Durrotun Rr. Endang W Rr. Endang W Rr. Endang Wahyuni Rr. Endang Wahyuni Sembiring, Honny Fiva Akira Sitanggang, Nadia Veronica Subandi Subandi - Subandi Subandi Subandi Subandi Subandi Subandi Subandi Subandi Subandi Subandi Subandi, Subandi Sucipto, Yuwono D. Suhano Suhano Suhano, Suhano Sumirahwati Sumirahwati Sumirahwati Sumirahwati Sumirahwati Sumirahwati Sumirahwati Sumirahwati, Sumirahwati Teuku Alwi Isyan Tiur Mery B. Silalahi Tiur Mery Silalahi Vica Nurhayani Harahap W, Rr. Endang Wahyuni, Rr. Endang Wahyuni, Rr. Endang Zeinyta Azra Haroen, Zeinyta Azra