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Jusman Jusman
Universitas Handayani Makassar
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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EFEKTIVITAS IMPLEMENTASI APLIKASI LAYANAN PUBLIK BERBASIS DIGITAL (MAKASSAR SMART CITY) DALAM MENINGKATKAN KEPUASAN MASYARAKAT Rijal, Rijal; Jusman, Jusman; Nasrullah, Nasrullah; Sukmawati, Sukmawati
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 4 (2025): November 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i4.5223

Abstract

This study aims to assess how effective the implementation of digital-based public service applications is in the context of Makassar Smart City and its impact on public satisfaction. Digital services such as Rindu Capil, Smart RT/RW, Service Portal, and Call 112 are designed to improve the efficiency, access, and quality of public services in Makassar City. The method used in this study is qualitative descriptive with data collection techniques through in-depth interviews, observation, and documentation, as well as data analysis following the Miles and Huberman model. The results of the study indicate that the application of digital in public services facilitates access and increases efficiency. However, the effectiveness of its implementation still faces various challenges. Some of the main obstacles include the lack of adequate internet infrastructure, low comfort of using applications by the general public, slow response of institutions to complaints, and lack of socialization and understanding of digital in the community. In addition, it was revealed that there was a difference between what the system promised and the reality of services in the field. Support from the government through training programs, digital education, and the role of RT/RW heads are very important in encouraging the use of applications evenly and sustainably. This study reveals that success in digital transformation in the public service sector is not only determined by the availability of technology, but is also influenced by the readiness of human resources, the speed of institutional response, and cooperation between various levels of government and society. The findings of this study are expected to be the basis for policy recommendations for the Makassar City government in improving the digitalization strategy of public services towards a smarter, more inclusive, and participatory city.
Co-Authors , Rijal Abd Rahman Abd Rahman Abd Rahman Nurdin Abd. Rahman Abd. Rahman Abdul Latief Arda Abdul Mahsyar Abdul Mahsyar Abdul Rahman Andi Ahmad Malikul Afdal Djamil Hasim Djunaedi Djunaedi Faisal, Muh. Hermawati Mappiwali Hermawati Mappiwali Iriawan, Hermanu Irwan Irwan Leiwakabessy, D. Rudolf Leiwakabessy, Dominggus Rudolf Mahka, Muh Fachrur Razy Mappiwali, Hermawati Nasrullah Nasrullah Nasrullah Nasrullah Nurdin Khaliq Sadewa Nurli Nurlin Rijal Rijal Rijal, Rijal Samar Samar Sigalingging, Andy Sahat Maasi Sitti Sahara Syamel Sitti Sahara Syamel Sitti Sahara Syamel Sukmawati Sukriadi Sukriadi Suleman, Sukur Syamel, Sitti Sahara Syarifnur Taba Pasampuri