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All Journal Jurnal Pengolahan Hasil Perikanan Indonesia Jurnal Pembangunan Wilayah dan Kota Industrial Engineering Online Journal Jurnal Keteknikan Pertanian Tropis dan Biosistem Record and Library Journal LIBRARIA Jurnal Politik Profetik UMBARA Indonesian Journal of Anthropology MAJALAH ILMIAH GLOBE Solidaritas Jurnal Pendidikan dan Pengajaran Guru Sekolah Dasar (JPPGuseda) Buletin Ilmiah Sarjana Teknik Elektro Jurnal ABDINUS : Jurnal Pengabdian Nusantara Indonesian Journal of Law and Economics Review Jurnal JEETech Indonesian Journal of Legality of Law Jurnal Minfo Polgan (JMP) Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Journal of International and Local Studies Amwaluna: Jurnal Ekonomi dan Keuangan Syariah INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen BACA: Jurnal Dokumentasi dan Informasi Jurnal Epidemiologi Kesehatan Indonesia
Arief Wicaksono, Arief
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Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Record and Library Journal

 1 
SMS Reference in National Library of Indonesia: Pilot Project Research Wicaksono, Arief
Record and Library Journal Vol 2, No 2 (2016): Juli-Desember
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (26.491 KB) | DOI: 10.20473/rlj.v2i2.3056

Abstract

SMS looks outdated in todays digital era. Perhaps because of that, library did not chose SMS as media for reference services. Existing research’s results prove different things with this assumption. Libraries in Indonesia itself seem do not use SMS as a medium in reference services. There is only the National Library of Indonesia (Perpusnas) which organized text reference services. This study sought understanding the conditions of text reference service at Perpusnas, including aspects of interpersonal communication. This research uses quantitative content analysis research on recorded text in text reference services. The results showed SMS has the potential to reach a wider market in the community for reference services. Text reference service at Perpusnas needs more planning, implementation, and evaluation which is found that sufficient length of the response time and the duration of the transaction. In addition, a reference librarian who runs the text reference service needs to pay attention to aspects of interpersonal communication which is a positive influence in the transaction reference.
SMS Reference in National Library of Indonesia: Pilot Project Research Wicaksono, Arief
Record and Library Journal Vol 2, No 2 (2016)
Publisher : D3 Teknisi Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (550.564 KB) | DOI: 10.20473/rlj.V2-I2.2016.140-151

Abstract

SMS looks outdated in todays digital era. Perhaps because of that, library did not chose SMS as media for reference services. Existing researchs results prove different things with this assumption. Libraries in Indonesia itself looks not use SMS as a medium in reference services. There is only the National Library of Indonesia (Perpusnas) which organized text reference services. This study sought understanding the conditions of text reference service at Perpusnas, including aspects of interpersonal communication. This research use quantitative content analysis research on recorded text in text reference services. The results showed SMS has the potential to reach a wider market in the community for reference services. Text reference service at Perpusnas needs more planning, implementation, and evaluation which found that sufficient length of the response time and the duration of the transaction. In addition, a reference librarian who runs the text reference service needs to pay attention to aspects of interpersonal communication that is a positive influence in the transaction reference. 
Dysfunction in organizing virtual reference service Wicaksono, Arief; Bajari, Atwar; Damayani, Ninis Agustini; Khadijah, Ute Lies Siti
Record and Library Journal Vol. 11 No. 2 (2025): December
Publisher : D3 Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/rlj.V11-I2.2025.259-270

Abstract

Background of the study: The decline in the utilization and user satisfaction of virtual reference services in the Library in Jakarta, Indonesia, indicates organizational dysfunction. Communication can be a cause and symptom of this organizational dysfunction. Purpose: This study aims to identify the source of problems in organizing virtual reference services. Method: This research employs a qualitative case study approach. Data collection was conducted through interviews, observations, and document studies. Data analysis was performed through data coding. Findings: Interaction among service team members and with other service teams occurred frequently. In contrast, the interaction between the service team and supervisor, chief supervisor, and unit leader was infrequent. The problem that appears on the surface is the failure of the management function. Conclusion: Examining organizational issues from a communication perspective can help identify the sources of dysfunction in organizing virtual reference services. A team-based work system does not necessarily result in good performance. This occurs because the behavior of organizational members is shaped not by communication within their environment but by their activities.
Co-Authors Adi Prayoga, Adi Agung Wahyu Hidayat Ali Sayed, Fadwa Allo, Kembang Lisu Amelia, Paramitha Amrullah Hayatudin Andy Saryoko Asri C. Adisasmita Astuti, Ariani Puji Atwar Bajari Badri, Lusi Nurbaiti Buddy Riyanto Dewi, Irma Arlini Dimawan, Amelia Eka Ema Hastarini Estigade, Andiyanti Putri Etty Riani Farhah, Jasmine Zahra Fauzi, Muhammad Fahmi Basyhah H Nurlette, Wahyu Triazaldhi Hariski, Yulian Herminawaty, Herminawaty Imran, A. M. Ali Indah Sulistiyowati Isnain, Fadhilah Isnatul, Via Itasari, Andri Astuti Izza Anshory Lisdiana Lisdiana Lumalan, Carnia Maitela, Tika Marimin Marimin Masruchin Masruchin Muhammad Azzam Musthofa, Azis Ninis Agustini Damayani Novie Susanto Nur Mohammad Farda Nurul Khakhim Prabowo, Ahmad Hadi Prayoga, Dimas Dwi Prayudi Prayudi Priyono, Franciscus Edi Purnomo, Endhi Ibuhindar Putra, Andika Chandra R. Rijanta Rahmat H. Anasiru Resti, Beatris Ribangun Bamban Jakaria Rodiah Nurbaya Sari, Rodiah Nurbaya Sariman, Syahrul Savitri, Ratu Desy Setiawan, Hamzah Silvia, Nur Manna SITI CHOLIFAH Sukoraharjo, Sri Suryo Syafri, Syafri Syahrorini, Syamsudduha Uju Uju Ute Lies Siti Khadijah Widyatmanti, Wirastuti Yauri, Ahmad Yuwono, R Sapto Zulkifli, Sunarto