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Organizational determinants of mobile population administration service performance in Batam City Risqina Aurisa; Ervin Nora Susanti; Firdaus Hamta
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12188

Abstract

Mobile population administration services (Jemput Bola) have become a critical instrument for extending civil document coverage in archipelagic regions of Indonesia, yet the organizational factors driving their field-level performance remain insufficiently understood. studies have predominantly examined conventional office-based public services and have not integrated leadership, communication, work structure, team dynamics, and organizational environment within a single analytical framework for mobile service contexts; this study aimed to address that gap by analyzing the partial and simultaneous influence of transformational leadership, interpersonal communication, division of work, teamwork, and organizational climate on mobile service performance. A quantitative explanatory study using a census technique was conducted on 50 field officers of the Department of Population and Civil Registration, Batam City, with data collected through validated 5-point Likert scale questionnaires and analyzed using multiple linear regression with SPSS version 26. All five variables had positive and significant partial effects on service performance; simultaneously, the model was significant (F = 25.284; p < 0.001) with an Adjusted R² of 0.713. Teamwork emerged as the most dominant factor (β = 0.312; p = 0.001), followed by transformational leadership (β = 0.245; p = 0.007), while division of work showed the smallest coefficient (β = 0.185; p = 0.046). In mobile service environments characterized by high interdependence and field uncertainty, relational-collective factors (teamwork, leadership) exert stronger influence than structural-procedural factors (division of work), suggesting that proactive public service improvement strategies should prioritize team cohesion and inspirational leadership development.
Human capital development and performance management as determinants of productive employee performance in public population services Ramahzaleni Ramahzaleni; Ervin Nora Susanti; Firdaus Hamta
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12190

Abstract

This study analyzes the contribution of human capital development factors (training, mentoring, coaching) and performance management factors (performance appraisal, reward system) toward productive employee performance at the Department of Population and Civil Registration (Disdukcapil) of Batam City. Drawing on Human Capital Theory, Competency Theory, Performance Management Theory, and the Two-Factor Theory of Motivation, this study argues that sustainable productive performance requires the simultaneous integration of capability development and motivational reinforcement. An explanatory quantitative design with census (saturated sampling) technique was employed, involving all 100 Disdukcapil employees as respondents. Data were collected through validated 5-point Likert scale questionnaires and analyzed using Multiple Linear Regression with classical assumption tests. The results indicate that, simultaneously, the five variables contribute significantly to productive performance (Adjusted R² = 0.766; F = 69.40; p < 0.001). Partially, all five variables showed positive and significant effects. The Reward System was found to be the most dominant factor (β = 0.312; t = 4.512; p < 0.001), followed by Training (β = 0.245; t = 3.124; p = 0.002). These findings suggest that in the compliance-oriented Indonesian public sector, extrinsic motivational drivers exert stronger immediate effects on productivity than capability development alone, highlighting the need for integrated HRM strategies that balance recognition-based motivation with continuous competency enhancement.
Pengaruh Gaya Kepemimpinan, Motivasi, Lingkungan Kerja, Kompetensi, Dan Fasilitas Kerja Terhadap Kinerja Personel Polda Kepri Juliana Manik; Sri Langgeng Ratnasari; Firdaus Hamta; Andika Simamora; Muhammad Iqbal; Erma Kusdiyanti; Nabela Nabela; Gandhi Sutjahjo; Nur Fazlin Uteh; Adelia Widya Pramesti
JURNAL MANAJEMEN, ORGANISASI DAN BISNIS (JMOB) Vol 5, No 4 (2025): (Desember 2025)
Publisher : Pascasarjana Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jmob.v5i4.8800

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh gaya kepemimpinan, motivasi, lingkungan kerja, kompetensi dan fasilitas terhadap Kinerja Personel Polda Kepri. Jenis penelitian ini adalah penelitian kuantitatif. Populasi dalam penelitian ini adalah personel Polda Kepri fungsi Sumber Daya Manusia yang berjumlah 100 orang yang juga dijadikan sampel dalam penelitian ini. Teknik pengambilan sampel dengan menggunakan teknik sampling sensus. Data yang diperoleh dengan menggunakan instrumen angket yang telah diuji validitas dan reliabilitasnya. Hasil penelitian menunjukkan (1) Gaya Kepemimpinan berpengaruh positif dan signifikan terhadap Kinerja Personel. (2) Motivasi berpengaruh positif dan signifikan terhadap Kinerja Personel. (3) Lingkungan Kerja berpengaruh positif dan signifikan terhadap Kinerja Personel. (4) Kompetensi berpengaruh positif dan signifikan terhadap Kinerja Personel. (5) Fasilitas Kerja berpengaruh positif dan signifikan terhadap Kinerja Personel. (6) Gaya Kepemimpinan, Motivasi, Lingkungan Kerja, Kompetensi, Fasilitas Kerja berpengaruh positif dan signifikan terhadap Kinerja Personel.
Determinant Analysis of Employee Competence, Workload, Job Satisfaction, Internal Supervision, and Leadership Style on the Quality of Annual Internal Financial Reports at the Department of Population and Civil Registration of Batam Morina Fitriyanti; Ervin Nora Susanti; Firdaus Hamta
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 13 No. 2 (2025): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Desember 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v13i2.12483

Abstract

The quality of annual internal financial reports is essential for government accountability, yet factors influencing report quality in population administration agencies remain understudied. This study aimed to analyze the influence of employee competence, workload, job satisfaction, internal supervision, and leadership style on financial report quality at the Department of Population and Civil Registration of Batam City. A quantitative explanatory study was conducted using census sampling on 45 employees involved in financial administration. Data were collected through 5-point Likert scale questionnaires and analyzed using multiple linear regression with SPSS version 26. Employee competence (β = 0.425; p = 0.002), internal supervision (β = 0.390; p = 0.004), and transformational leadership style (β = 0.450; p = 0.001) had positive and significant effects on financial report quality. Workload had a significant negative effect (β = -0.315; p = 0.009), while job satisfaction showed a positive but marginally significant influence (β = 0.180; p = 0.081). The model explained 72.5% of variance in financial report quality (Adjusted R² = 0.725; F = 18.45; p < 0.001). Strengthening human resource capacity, internal control systems, and transformational leadership while managing workload distribution are critical for achieving reliable financial reports in compliance with Government Accounting Standards.
The influence of compensation, work motivation, organizational culture, leadership, and work discipline on employee performance at PT Adiartha Swabuana Batam Yenni Melyani; Sri Langgeng Ratnasari; Firdaus Hamta
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of compensation, work motivation, organizational culture, leadership, and work discipline on employee performance at PT Adiartha Swabuana Batam partially or simultaneously. The study uses a quantitative approach with an explanatory survey design. The population is all employees of PT Adiartha Swabuana Batam as many as 60 people, and the entire population is used as a sample using saturated sampling techniques (census). Data were collected using a questionnaire with a five-point Likert scale, then analyzed using multiple linear regression assisted by IBM SPSS Statistics 25. The results showed that partially all variables had a positive and significant effect on employee performance, namely compensation (t = 5.134; sig. = 0.000), work motivation (t = 5.149; sig. = 0.000), organizational culture (t = 2.256; sig. = 0.026), leadership (t = 8.448; sig. = 0.000), and work discipline (t = 9.289; sig. = 0.000). Simultaneously, all five variables had a significant effect on employee performance (F = 5.300; sig. = 0.000) with an Adjusted R² of 0.267, which means that the five independent variables together explain 26.7% of the variation in employee performance. The effects are, however, distributed unevenly: work discipline is by far the most dominant variable (β = 0.766), followed by compensation (β = 0.318), leadership (β = 0.272), and work motivation (β = 0.271), while organizational culture is the weakest predictor in the model (β = 0.085). This study was limited to one oil and gas EPCM company in Batam with a sample size of 60 respondents, so the generalization of the findings needs to be done carefully. Practically, management needs to prioritize strengthening work discipline, compensation, and leadership as a strategic step to improve performance, and to sustain work motivation, which also contributes substantially; by contrast, organizational culture calls for a change of approach rather than additional investment, with the intended values embedded in the operating procedures and project routines that actually govern behaviour in the oil and gas project industry. The novelty of the research lies in the context of the oil and gas EPCM (Engineering, Procurement, Construction, and Manpower Service) industry in Batam which is still rarely studied empirically in the human resource management literature in Indonesia.
Strategic Management of Household Economic Resilience among Coastal Communities under Relocation Pressure Firdaus Hamta; Alwan Hadiyanto; Ramon Zamora; Dhenny Asmarazisa Azis
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 5 (2026): JIMKES Edisi September 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i5.5584

Abstract

The relocation of coastal communities, in the context of industrial area development, has not only changed residential locations but also livelihood structures, resource access, and household economic management. This study aims to analyze household strategic management in maintaining economic resilience under relocation pressure. The study employs a qualitative case study using semi-structured interviews and Focus Group Discussions (FGDs), as well as thematic analysis to identify patterns of strategies and supporting factors of economic resilience. The findings show that households respond to relocation pressure through asset management, livelihood diversification, utilization of maritime access, mobilization of social capital, and utilization of infrastructure and institutional support. Income dynamics indicate that increases during the transition period have not fully continued after permanent relocation, while replacement houses and land have not fully replaced the economic functions of the previous living space. Economic resilience is understood as a strategic management process that integrates assets, diversification, maritime access, social capital, and institutional support under relocation conditions. There is a need to link housing provision with the development of productive economic bases, market access, capital, skills, infrastructure, and maritime resources.
Co-Authors Ade Parlaungan Nasution, Ade Parlaungan Adelia Widya Pramesti Ahmad Husein Dongoran Ainal Ikram Alwan Hadiyanto Andi Hidayatul Fadillah Andika Simamora Angelina, Shelin Bahri, Rahma Putria Bakri Bakri Bayu Efendi Bin A. Ghani, Muhammad Faizal Cahyo Budi Santoso Denny Ammari Ramadhan Dhenny Asmarazisa Dhenny Asmarazisa Azis Dian Pratiwi Erma Kusdiyanti Ervin Nora Susanti Ervin Nora Susanti Ervin Nora Susanti, Ervin Nora Gandhi Sutjahjo Haironi, Rita Hati, Ravika Permata Hendra Hendra Hendry Jaya Heni Pujiastuti Herni Widiyah Nasrul Hetty Syairesa Gustiana Intan Intan Ivan Kurniawan Jayana Salesti, Jayana Juliana Manik Jupenta N Manullang manullang, Merry Tumiar Meivy, Meivy Moko, Wahyu Ari Sudiat Morina Fitriyanti Muasis, Ridha Muhammad Ikhlash Muhammad Iqbal Muhammad Rifki Mulyadi Mulyadi Mulyadi Mulyadi mutia, nunung Nabela Nabela Nelly Chandrawati Manalu Nunuk Sisharwati Nur Fazlin Uteh Nur Syamsiah Pauziah P. Husein Tanjung Praida Hansyah Puput Novitasari Putri, Rini Saira Ade Rahman Hasibuan Rahman Hasibuan, Rahman Rakhmawati, Leony Fajeri Ramadhan, Denny Ammari Ramahzaleni Ramahzaleni Ramon Zamora Rinjani, Niken Riska Andayani Risqina Aurisa Rizki Eka Putra Rizki Eka Putra, Rizki Eka rony Kurniawansyah Rumawi R Sabri Sabri Sari, Wanda Novita Shafiq, Dhio Simatupang, Mona Rebeca Sipnarong, Sipnarong Siregar, Hanafi Siti Aisyah Siti Aisyah Sri Langgeng Ratnasari Sri Langgeng Ratnasari Susanti E Pakpahan Syuaib, Mustaqim Tampubolon, Nasrani Abba Wijanarko, Rahmat Winarso, Widyo Wiranto Timotius Situmorang Yenni Melyani Yovita Susanti Yudianto, Peri Yunita, Eka Putri