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Does Food Safety Knowledge Influence Customer Expectation and Perception on Restaurant’s Quality Attributes? Padmaningrum, Dwiningtyas; Fauza, Gusti; Karunia, Aulia Rahma; Juego, Bonn; Nursiwi, Asri; Ariviani, Setyaningrum; Prasetyo, Hari
Jurnal Teknologi Hasil Pertanian Vol 16, No 2 (2023): Agustus
Publisher : Universitas Sebelas Maret (UNS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jthp.v16i2.74733

Abstract

The number of restaurants has increased recently and leads to a pierce competition in this business. To be more competitive, restaurant owners need to pay more attention on customer satisfaction. This study is aimed to examine customer satisfaction in restaurants using three variables, namely food quality, services, and environment facilities in a restaurant. Unlike studies in this area the variables were evaluated using food safety criteria where the customers’s knowledge about food safety issues were measured to analyze whether it affects the customer perception and satisfaction. The importance-performance analysis (IPA) is used to explain which attributes that need to be improved after mapping the customer expectations and perceptions. Implementing IPA to could help restaurant owners to concentrate on improving the priority quality attributes, i.e., the attributes that are important for customers but have relatively low performance. A questionnaire with food safety perspective question were distributed to 400 customers and 395 questioner were completed. The IPA Diagram reveals that the higher the consumer's knowledge the more attributes were suggested to be improved.
UMUR SIMPAN DAN KUALITAS MIKROBIOLOGIS TELUR ITIK ASIN RENDAH SODIUM DENGAN PENGGUNAAN EKSTRAK DAUN JATI DAN PENGOVENAN Ariviani, Setyaningrum; Fauza, Gusti; Ishartani, Dwi; Dewi, Dyah Kartika
Jurnal Teknologi Hasil Pertanian Vol 12, No 2 (2019): Agustus
Publisher : Universitas Sebelas Maret (UNS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (371.384 KB) | DOI: 10.20961/jthp.v12i2.34856

Abstract

Aplikasi Teknologi Tepat Guna untuk Meningkatkan Mutu Madu Klanceng dan Propolis Fauza, Gusti; Siswanti, Siswanti; Ariviani, Setyaningrum; Ishartani, Dwi; Atmaka, Windi; Muhammad, Dimas Rahadian Aji; Rafli, Sultan; Prasetyo, Habib Achmad
PRIMA: Journal of Community Empowering and Services Vol 10, No 1 (2026): June
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/prima.v10i1.109933

Abstract

Application of Frozen Storage Technology to Maintain the Quality of Klanceng Honey and Propolis. Klanceng honey and propolis are high-value products from stingless bee cultivation, yet their quality is often constrained by high moisture content, poor harvest hygiene, and limited storage technology. The Small and Medium Enterprise (SME) “Madu Klanceng Ceper” faces challenges including a short shelf life (two months), substandard packaging, and limited production capacity. This community service program aimed to enhance product quality and shelf life through improved production tools, frozen storage technology, and packaging development. Activities included training on food dehydrator use to lower honey moisture, provision of protective equipment and honey extractors to improve hygiene and efficiency, supply of freezer boxes to delay fermentation and expand storage capacity, and dissemination of packaging and labeling standards. The program resulted in reduced honey moisture (0,97%) compared to the previous product. The observation of product shelf life showed that up to the sixth month there were no signs of deterioration, and no gas ormation was observed in the honey as a result of fermentation. In addition, the harvesting time decreased from three hours to one hour, and the packaging became safer, more attractive, and more informative.
Home Industry Assistance Upgrades Sambel Pecel Mbak Nur’s Production Capacity and Product Quality Ishartani, Dwi; Ariviani, Setyaningrum; Siswanti, Siswanti; Fauza, Gusti; Muhammad, Dimas Rahadian Aji; Atmaka, Windi
PRIMA: Journal of Community Empowering and Services Vol 9, No 2 (2025): December
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/prima.v9i2.80205

Abstract

Sambel pecel home industry, founded by Tri Nurhayati, sells sambel pecel (pecel sauce) products under the brand “Sambel Pecel Mbak Nur". As a newcomer, “Sambel Pecel Mbak Nur" already had quite a lot of enthusiasts. However, the production capacity had only reached 20 kgs/month due to constraints on the equipment. “Sambel Pecel Mbak Nur” had only a small capacity of the chopper, so the production process ran inefficiently. Excess oil of the product is also a problem, causing shorter product shelf life. Another problem was less attractive packaging and labelling, as it only used thin, clear, flat polypropylene plastic bags as primary packaging and thin, clear, flat polyethylene plastic as secondary packaging, with limited information on the label. The last problem faced was the limited demand and market reach. The aims of this program were to increase the production capacity of sambel pecel, improve product quality, improve product packaging and labelling, increase the number of sales, and expand marketing reach. This community service activity has introduced appropriate technology at the home industry “Sambel Pecel Mbak Nur" by introducing a larger capacity chopper and a spinner to drain excess oil. This activity has also improved the product packaging by introducing thick standing pouches, plastic, and thicker mica plastic as secondary packaging with a more informative label, so that the product is better protected and more attractive. Increased market reach has been attempted with digital marketing training. From the evaluation conducted, it can be seen that the introduction of appropriate technology and training in e-marketing was able to upgrade production capacity and product quality of “Sambel Pecel Mbak Nur".
Introduction of Appropriate Technology at IRT “Rambak Eco” Surakarta to Increase the Production Process Efficiency and Product Quality Ariviani, Setyaningrum; Khasanah, Lia Umi; Ishartani, Dwi; Siswanti, Siswanti; Atmaka, Windi; Fauza, Gusti; Muhammad, Dimas Rahadian Aji; Hawari, Muhammad Zulfan
PRIMA: Journal of Community Empowering and Services Vol 9, No 1 (2025): June
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/prima.v9i1.94570

Abstract

Introduction of Appropriate Technology at Home Industry (HI) “Rambak Eco” Surakarta to Increase the Production Process Efficiency and Product Quality. The home industry (HI) "Rambak Eco" produces unfried and fried crackers. IRT "Rambak Eco" has limited production capacity, reaching 10 kg of flour per day, so it has been unable to meet market demand. This limited production capacity is caused by the low efficiency of the production process, especially the cracker-slicing process, which still uses manual equipment consisting of knives and cutting boards. Apart from that, the IRT "Rambak Eco" also experienced problems related to inconsistent product quality. The inconsistent quality of cracker products is caused by the low understanding of Good Manufacturing Practices (GMP) for the Home Industry, manual packaging using PE plastic bags without labelling, and the manual slicing process impact on the thickness of the products was not uniform. Efforts to resolve the "Rambak Eco" home industry problems were carried out through community service activities, including introducing a semi-automatic cracker slicer, GMP training, and packaging and labelling. Based on the evaluation, the community service activities increased the efficiency of the “rambak” cracker production process and improved product quality at the "Rambak Eco" HI. The process efficiency was demonstrated by reducing the cracker's slicing process from 30 minutes/Kg to 10 minutes/Kg and the drying process from 9 to 4 hours. Improving product quality includes uniform shape and size of crackers and unfried and fried cracker products packaged in attractive packaging with informative labels.
Penerapan Teknologi Proses Produksi Untuk Meningkatkan Kapasitas Dan Kualitas Kecap Manis UKM Bumi Makmur Sejahtera Fauza, Gusti; Sukanto, Heru; Sugiarto, Catur; Hadi, Syamsul; Astirin, Okid Parama; Nurcahyo, Wisnu; Prasetyo, Ari
SEMAR (Jurnal Ilmu Pengetahuan, Teknologi, dan Seni bagi Masyarakat) Vol 10, No 2 (2021): November
Publisher : LPPM UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/semar.v10i2.46368

Abstract

Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan tidak hanya kapasitas namun juga kualitas produk kecap manis kecap manis Bumi Makmur Sejahtera (BMS) khas Wonogori yang terdapat di Desa Bulusari, Kecamatan Bulusulur, Wonogiri Jawa Tengah. Dari observasi lapangan ditemukan beberapa permasalahan, yaitu waktu siklus produksi per batch produk yang masih tinggi dan proses produksi yang tidak efisien. Hal ini berdampak terhadao terbatasnya kapasitas produksi UKM. Beberapa proses yang memakan waktu lama adalah proses pemasakan (9 jam) dan pengemasan (12 jam). Permasalahan berikutnya terkait mutu dan keamanan pangan dimana wajan pemasakan yang bersentuhan langsung dengan produk terbuat dari semen (bahan yang bisa mengelupas). Kondisi ini tidak sesuai dengan konsep cara produksi pangan yang baik (CPPB) untuk industri rumah tangga. Oleh sebab pada kegiatan pengabdian ini akan diaplikasikan teknologi proses produksi yang tidak hanya meningkatkan kapasitas namun juga kualitas dan keamanan produk. Tahapan kegiatan yang dilakukan adalah: a) inisiasi dan sosialisasi program, b) pelaksanaan program, c) monitoring dan evaluasi program. Aplikasi teknologi yang diusulkan adalah sebuah  Introduksi lini produksi dengan system pengadukan otomatis dan pengemasan yag lebih efisien. Penerapan teknologi ini diharapkan dapat meningkatkan kapasitas dan kualitas produk kecap. Kemudian penggunaan bahan untuk alat yang terbuat dari stainless steel, merupakan salah satu solusi untuk menurunkan cemaran fisik. Dengan lini produksi baru ini, waktu produksi lebih pendek sehingga kapasitas meningkat signifikan. Disamping itu kualitas akan lebih baik karena dengan pengadukan otomatis adonan akan lebih homogen, serta keamanan pangan juga akan meningkat karena peralatan terbuat dari bahan yang aman untuk pengolahan produk pangan.
Aplikasi Teknologi Proses Pembuatan Cincau Hitam Instan Sebagai Usaha Peningkatan Kesejahteraan Petani Janggelan di Desa Temboro, Kecamatan Karang Tengah, Wonogiri Hadi, Syamsul; Astirin, Okid Parama; Nurcahyo, Wisnu; Fauza, Gusti; Abid, Haniful
SEMAR (Jurnal Ilmu Pengetahuan, Teknologi, dan Seni bagi Masyarakat) Vol 10, No 1 (2021): Mei
Publisher : LPPM UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/semar.v10i1.46374

Abstract

Tujuan kegiatan pengabdian ini adalah untuk meningkatkan kesejahteraan Petani Janggelan di Desa Temboro, melalui aplikasi teknologi proses pembuatan cincau hitam instan. Cincau hitam merupakan produk pangan yang bermanfaat untuk kesehatan. Bahan baku utama pembuatan cincau hitam adalah tanaman janggelan. Tanaman janggelan ini banyak terdapat di Kabupaten Wonogiri dengan luas tanam sebesar 1.348 Ha dan produksi kering 5.523 ton,  per tahun dimana rata-rata produksi per hektar adalah 4.097 kg. Selama ini pemanfaatan tanaman janggelan hanya dikeringkan dan dikemas dengan pengepresan kemudian didistribusikan untuk memenuhi kebutuhan pasar dalam negeri maupun luar negeri. Hal ini tentunya menghilangkan potensi tambahan insentif yang bisa didapatkan oleh petani dan penduduk lokal karena produk yang dikomersialisasikan adalah bahan mentah bukan produk olahan. Padahal tanaman janggelan ini sangat potensial untuk diproses menjadi cincau hitam instan dalam bentuk powder yang tentunya mempunyai nilai jual yang lebih baik. Oleh sebab itu diperlukan aplikasi teknologi proses untuk mengolah tanaman janggelan ini. Metode yang digunakan untuk pengaplikasian teknologi proses ini adalah 1) perencanaan dan sosialisasi program melalui diskusi dan dialog dua arah,  2) pelaksanaan program dan pelatihan penggunaan alat dan 3) monitoring, evaluasi dan refleksi pelaksanaan program. Adapun program yang disepakati dengan mitra untuk dilaksanakan adalah, rancangan dan pembuatan alat produksi, instalasi dan pelatihan pembuatan produk dan pendampingan strategi pemasaran produk. Program ini diikuti oleh kelompok tani yang tergabung dalam UKM Bumi Makmur dengan kapasitas maksimum produksi 5 kilogram bahan  baku daun janggelan kering, yang kurang lebih setara dengan produk akhir 250 sachet cincau hitam instan (30 gram), yang harga jual di pasarnya adalah Rp4000-Rp5000 rupiah per sachetnya. Melalui kegiatan pengabdian masyarakat skema hibah program teknologi yang didesiminasikan ke masyarakat (PTDM) ini dihasilkan produk cincau hitam instan dengan brand janggelan powder asal Desa Temboro, Wonogiri.