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All Journal Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen Erudio: Journal of Educational Innovation MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen dan Bisnis Indonesia JIA (Jurnal Ilmiah Akuntansi) JBMR: Journal of Business and Management Review Jurnal Pengabdian kepada Masyarakat Nusantara International Journal of Business, Law, and Education Devotion: Journal of Research and Community Service International Journal of Social Service and Research Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pemasaran dan Perilaku Konsumen Journal Research of Social Science, Economics, and Management Jurnal Kewirausahaan dan Inovasi IECON: International Economics and Business Conference Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Manajemen Maranatha
Desi Tri Kurniawati
Universitas Brawijaya
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Journal : International Journal of Business, Law, and Education

 1 
Factor Affecting Organizational Citizenship Behaviour and Employee Performance in Banking Sector Budianto, Firman; Kurniawati, Desi Tri
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.744

Abstract

This study aims to analyze the role of individual characteristics, organizational commitment and job satisfaction on employee performance with an organizational citizenship behavior (OCB) mediation mechanism in the banking industry in Indonesia. The data analysis used was quantitative analysis. Data collected by random sampling technique with questionnaire disseminated online using Google Form to 122 employees. Data was analyzed using SEM-PLS via SmartPLS application. The results verified that individual characteristics had a significant effect on employee performance. However, organizational commitment and job satisfaction do not have an effect on employee performance. Furthermore, individual characteristics, organizational commitment and job satisfaction have a significant effect on OCB. Then OCB has a significant effect on employee performance. In addition, OCB mediates in part the influence of individual characteristics on employee performance. While OCB perfectly mediates the effect of organizational commitment and job satisfaction on employee performance
Co-Authors Achmad Sudiro Ahmad Sidiq Yudistira Al Kautsar, Muhammad Hanief Andarwati Andarwati Andarwati Andarwati Armanu Armanu Arti, Miladani Binti Astrid Puspaningrum Astrid Puspaningrum Aulia Fuad Rahman Budianto, Firman Damayanti, Yuanita Dwi Deannova, Haiqal Harvany Desi Anggraini Dewi, Ayu Aryista Didied Poernawan Affandy Elmawalida Fakhrunnisa Estetia, Diva Fedora F, Muhammad Fakhrunnisa, Elmawalida Farhiya, Daniyatul Hantoro, Yanis Chrisna Hardi, Andhimas Bayu Rezky Ida Yulianti Isma Adila Juwariyanto, Rafli Martiansyah Kholilah Kholilah Libbaskara, Wahyu Putra Lysandra, Cindy Letitia Mahendra, Deny Masyhuri Masyhuri Maularahmah, Syafika Meily Margaretha Mintarti Rahayu Noermijati Noermijati, Noermijati Nurul Inayah Pradana, Azizul Arundina Pudjihardjo, H. M. Putra, Fendy Indrawanto Qolby, Muhammad Rohid Radityo Handrito Radityo Handrito, Radityo Rahmadani, Nadya Jasmine Rahmatina, Dita Pradela Remetwa, Alberto Viyandika Risca Fitri Ayuni Sakti, Oktaviana Puteri Saniyah, Salsabillah Putri Sigit Pramono Soebekti, Mercyane Sri Palupi Prabandari Suliati, Ni Nyoman Susan Sabrina Sitaniapessy Syaikani, Nanda Lutfi Taffian, Markus Yussar Taufiq Ismail Try Noviyanti Wirawan Dony Dahana Yaakop, Azizul Yadi Zahroh, Rafiqa Choridatuz