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Analisis Faktor Penyebab Ketidaklengkapan Pengisian Resume Medis Rawat Inap Di RSU Bahagia Makassar Zahratul Jannah AT Tabrani; Sabran Sabran; Dony Setiawan Hendyca Putra; Gamasiano Alfiansyah
ARTERI : Jurnal Ilmu Kesehatan Vol 7 No 1 (2025): November
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/arteri.v7i1.716

Abstract

Incomplete medical resume documentation remains a persistent issue, including at Bahagia General Hospital Makassar. In the Cempaka inpatient ward, the percentage of incomplete medical resumes in November, December, and January reached an average of 8.00 and showed an increasing trend. This study aims to analyze the factors contributing to the incompleteness of medical resume documentation based on Armstrong and Baron’s (1998) performance theory. The study employed a qualitative approach through interviews, observations, documentation review, and brainstorming. Research subjects consisted of physicians, nurses, and medical record staff. The findings indicate several contributing factors. Individual factors include the suitability of staff educational backgrounds, the absence of training related to medical resume completion, and limited knowledge regarding completeness standards (SPM). Leadership factors involve the lack of motivational strategies such as rewards for staff who consistently complete medical resumes, as well as insufficient involvement of all staff in completeness evaluations. System factors include suboptimal use of checklist forms, the absence of standardized operating procedures (SOP) for completing and assessing medical resumes, and the lack of SOP socialization. Situational factors are related to workload issues, particularly staff performing multiple roles (double jobs). Meanwhile, group factors were found to function well through effective teamwork among staff. In conclusion, incompleteness in medical resume documentation is influenced by individual, leadership, system, and situational factors. It is recommended to provide training for involved staff, develop and implement SOPs, and conduct SOP socialization to improve medical resume completeness.
Perancangan Antarmuka Sistem Pengajuan Surat Keterangan Medis Berbasis Web di RSUP Dr. Sardjito Yogyakarta Upit Uswatun Hasanah; Veronika Vestine; Sabran Sabran; Erna Nurul Wahyuningrum
BIOS : Jurnal Teknologi Informasi dan Rekayasa Komputer Vol 7 No 2 (2026): September (In Progress)
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/bios.v7i2.232

Abstract

The issuance of Medical Certificates (Surat Keterangan Medis/SKM) at Dr. Sardjito General Hospital, Yogyakarta, is still conducted manually, requiring applicants to visit the hospital in person. In addition, the application requirements are not well communicated, reporting is recorded manually in Excel, and completed documents often accumulate because they remain unclaimed. This study aimed to design an online SKM application interface using the prototyping method, which included user needs identification, design, and evaluation. Data were collected through interviews, observations, and documentation involving medical record officers responsible for SKM services. The results of the study consisted of functional and non-functional requirements, a context diagram (DFD Level 0) and DFD Level 1, a process flowchart, and interface designs for both applicants and officers. The proposed features included application submission, document upload, requirement and payment verification, status tracking, and automated reporting. Two stages of black-box testing showed that all core functions operated as expected and were accepted by the officers after minor revisions. The proposed design is feasible for further development and integration with SIMETRISS to improve accessibility, document completeness, process efficiency, and reporting validity.