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All Journal KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) Dinamisia: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Universitas Pamulang KOMPUTIKA - Jurnal Sistem Komputer Journal of Information System, Applied, Management, Accounting and Research Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Informatika dan Rekayasa Elektronik JISA (Jurnal Informatika dan Sains) Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Pengembangan Sistem Informasi dan Informatika Indonesian Community Journal Jurnal Teknoif Teknik Informatika Institut Teknologi Padang Jurnal Manajemen dan Bisnis Madani Jurnal Mahasiswa Ilmu Komputer Jurnal Pengabdian Pada Masyarakat
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Journal : Jurnal Informatika Universitas Pamulang

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Comparative Analysis of Customer Satisfaction Using The Bandwidth Method Between Coaxial Cables and Fiber Optic Cables PT. Tbk Linknet Hasbi Yallah; Akhmad Fathir; Muhammad Darwis; Retno Hendrowati
Jurnal Informatika Universitas Pamulang Vol 9 No 2 (2024): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v9i2.40010

Abstract

This research aims to analyze the comparison of customer satisfaction between the use of coaxial cables and fiber optic cables in PT.LinkNet using the Bandwidth method. The Bandwidth method was used to evaluate network performance and the quality of service received by customers. Data was collected through customer satisfaction surveys covering aspects of service reliability, speed, stability and price. The analysis results indicate a notable difference in customer satisfaction levels between the two types of cable. Fiber optic cables received higher satisfaction ratings compared to coaxial cables.The results shows that the average satisfaction score for fiber optic cables was 4.7 out of 5, whereas coaxial cables received an average score of 3.9 out of 5. This difference is significant since evidenced by a p-value of less than 0.01, confirming that the higher satisfaction with fiber optic cables is not an outcome of random variation. These findings can provide input for PT Link Net in improving service quality and choosing the right technology to meet customer needs.
Co-Authors Adamara Muzaky Adrian Wijanarko Agustiranti, Tifani Ahmad Muaz Akhmad Fathir Apriani, Debi Aziz, Ikhwana Fakih Nur Barcah, Quintin Kurnia Dikara Devi Wulandari Diaz Ramadhani Dwi Muhamad Nofan Elza Dwi Juniar Faisal Dharma Adhinata Fatchiah E. Kertamuda Febrianto Febrianto, Febrianto Firman Arifianto Garibaldi, Muhammad Adib Handi Risza Hasbi Yallah Johan Ramadhan Nurwardana Kautsar, Rahagi Kosim, Mochammad Alvian Kurdiana, Aulia Khalfani Izzati kurniawan, Arya Muhamad Adillah Fatih Muhammad Darwis Nakia Natassa Putra, Muhammad Daffa Arviano Quintin Kurnia Dikara Barcah Rayhan Alsauqi Reza Arif Maulana Rizki Reza Pratama Tri Wahyuti Vikri Muhammad Gafar Wahyuningdiah Trisari Harsanti Putri Winanto, Tawang Sahro Wiwik Handayani