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All Journal Al-Tahrir: Jurnal Pemikiran Islam Jurnal Ijtimaiyya Bina Al-Ummah ANIDA : Aktualisasi Nuansa Ilmu Dakwah KOMUNIKA MUHARRIK: JURNAL DAKWAH DAN SOSIAL Jurnal Kajian Gender dan Anak Jurnal khabar: Komunikasi dan Penyiaran Islam TADBIR: Jurnal Manajemen Dakwah FDIK IAIN Padangsidimpuan International Journal of Educational Research and Social Sciences (IJERSC) AKM: Aksi Kepada Masyarakat At Taajir : Jurnal Ekonomi, Bisnis dan Keuangan Syariah Fikrah: Jurnal Ilmu Aqidah dan Studi Keagamaan Jurnal Riset Pendidikan dan Pengajaran (JRPP) Akademika : Jurnal Pemikiran Islam Al Huwiyah: Journal of Woman and Children Studies Journal of Advanced Islamic Educational Management West Science Journal Economic and Entrepreneurship Jurnal Bimbingan dan Konseling Islam
Mubasit Mubasit, Mubasit
Universitas Islam Negeri Raden Intan Lampung
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Bina Al-Ummah

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MENUJU KEPUASAN LAYANAN AKADEMIK PERGURUAN TINGGI Mubasit, Mubasit
BINA' AL-UMMAH Vol 10 No 1 (2015)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/bu.v10i1.471

Abstract

Quality of academic services is important for higher education institutions. This service reflects the quality of that institution. The assessment of whether the institution achieves good quality is determined by its users’ perception. Therefore, achieving academic service satisfaction constitutes long term strategy requiring financial and human resources. This paper proposes some strategies for higher education institutions to achieve users’ satisfaction. These include superior customer service; unconditional service guarantees or extraordinary guarantees; complaint handle; institutional achievement enhancement; and quality function deployment (QFD).
Co-Authors Abdul Qodir Zaelani Abdul Syukur Anas, Khoirul Sidik Asari, Kartika Indri Ashadi Cahyadi Ashadi Cahyadi, Ashadi Badarudin Badarudin Bambang Budiwiranto Bambang Budiwiranto Cut Mutia Yanti, Yunindar David, Ahmad Diana Ambarwati Fiqih Amalia Fitri Yanti Gandhi, Aryo Husaini Ira Hidayati Jasmadi Jasmadi, Jasmadi Kartika Indri Asari M Ihsan Solihin Muhamad Bisri Mustofa Muhammad Mawardi, Muhammad Mukmin, Hasan Nadya Amalia Nasution Nasuha, Ahmad Failasuf Purwanti, Putry Adinda Rahmat Hidayat Ramadani, Sapira Rini Setiawati Rini Setiawati Rini Setiawati Risna Rogamelia Rosidi Rosidi Rosidi Rosidi Rosidi Rosidi Rouf Tamim Siti Wuryan Suslina Umi Aisyah Umi Rojiati Yunidar Cut Mutia Yanti