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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Niken Hendrakusma Wardani
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Evaluasi Proses Bisnis Layanan Bidang Pembinaan Pendidik Dan Tenaga Kependidikan (PTK) Di Dinas Pendidikan Kota Malang Menggunakan Metode Quality Evaluation Framework (QEF) Nur Fatimah; Nanang Yudi Setiawan; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 5 (2019): Mei 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinas Pendidikan Kota Malang is a government agency responsible for the education sector in Malang City and has several fields. One of them is the division of Pembinaan Pendidik dan Tenaga Kependidikan (PTK). In carrying out its business processes there were several problems that cause the quality of services provided to clients was not good, due to repeated activities, activities that require a long time and input processes that ware not in accordance with the requirements. Therefore a business process evaluation was needed using the Quality Evaluation Framework (QEF) method which was modeled using IDEF0 to model the functional process and IDEF3 to model the current sequence of business processes. The entire evaluation of business processes produced 6 quality factors that were not in accordance with the targets determined by stakeholders. This indicated a gap between targets and ongoing performance. The results of evaluating the quality factor mismatch will find the root of the problems using fishbone analysis. It can be concluded that the emergence of discrepancies was caused by repeated activities and input processes that were not in accordance with the provisions.
Analisis Pengaruh Kualitas Layanan Mobile Banking terhadap Kepuasan dan Loyalitas Nasabah pada Pengguna Layanan BRI Mobile Bank Rakyat Indonesia di Kantor Cabang Cirebon Fajar Akbar Hariansyah; Niken Hendrakusma Wardani; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 5 (2019): Mei 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The purpose of this research is to determine influence of BRI Mobile service quality on customer satisfaction and loyalty of Bank Rakyat Indonesia in Cirebon region. 87 respondents were used as samples from BRI Mobile user in Cirebon region and sampling technique use purposive sampling. E-S-Qual and E-Recs-Qual model are used become primary model in this research. The model has been modified to adjust with this research object. The collection of data is obtained from disseminate questionnaire and data analysis use multiple linear regression and Kendall-Tau. The result from this research show that simultaneously efficiency, system availability, fulfillment, privacy, contact, responsiveness, and compatibility of mobile device have significant influence on satisfaction by 40,90%. Partially only responsiveness and compatibility of mobile device which has significant influence on customer satisfaction. The result from this research also show that the customer satisfaction has significant influence on customer loyalty by 32,40%. According to the result, so Bank Rakyat Indonesia must increase their BRI Mobile service quality because it can influence customer satisfaction which will encourage their loyalty to always use BRI Mobile.
Evaluasi Pengalaman Pengguna Menggunakan Usability Testing dan User Experience Questionnaire (UEQ) (Studi pada E-Commerce Fashion) Sonia Elisurya; Hanifah Muslimah Az-Zahra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 5 (2019): Mei 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Internet has become a part of society's daily routine. One of the activities carried out through the internet is online transactions. Following the growth of online transactions also makes the emergence of various types of e-commerce to meet people's needs. Fashion e-commerce is one of many e-commerce type that often used to fulfill people's need. E-Commerce XYZ, Vipplaza.co.id and Berrybenka are fashion e-commerce engaged in the same field and have common characteristics. This study aims to compare the user experience gained while using all three e-commerce websites that have the same characteristics and business processes. This research was carried out using the scenario testing method and User Experience Questionnaire (UEQ). The scenario testing will be carried out for 10 new users based on four parameter: task completed, error rate, number of clicks and time per completed task. User Experience Questionnaire (UEQ) has 6 measurement scales and will be filled by 25 respondents. After testing section and fill the questionnaire, the respondent will be interviewed to find out the responses and problems during the scenario testing. The conclusion from the result shows that E-Commerce XYZ has a better level of user experience than Vipplaza.co.id and Berrybenka.com
Evaluasi dan Perbaikan Antarmuka Pengguna Menggunakan Pendekatan User Centered Design (UCD) dan Card Sorting (Studi Kasus: Website Awake Project Malang) Muh Indra Gunawan; Retno Indah Rokhmawati; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 5 (2019): Mei 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Awake Project is a brand and clothing store located in the Malang City. Awake Project also utilizesthe website to provide product pricing information and how to purchase the product. Website Projectrequires improvements the user interface and the addition of the Profile page. To make improvements,we use the User Centered Design approach that puts the user as the center of the process of websitedevelopment process and Card Sorting to design Information Architecture on the website. Thisresearch discusses from initial evaluation, specify the context of user, specification user requirements,produce design solutions and evaluate design. The initial evaluation using System Usability Scalequestionnaire got an average score of 41, the Acceptability Ranges level was Not Acceptable, theGrade Scale level was in category F, the Adjective Rating got OK and Percentile Rank was Grade F.On the final evaluation using System Usability Scale questionnaire got an average score of 83.625, theAcceptability Ranges level was Acceptable, the Grade Scale in category B, the Adjective Rating gotExcellent and Percentile Rank Grade was Grade A. From these results, the problems can be resolvedand can be accepted by the users and stakeholders.
Evaluasi Kualitas dan Kesuksesan Implementasi E-Learning Fakultas Ilmu Komputer Menggunakan Model Unified Theory of Acceptance And Use Of Technology, Model Delone & Mclean dan Hot Fit Terintegrasi Bayu Andhika Sarwono; Retno Indah Rokhmawati; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 5 (2019): Mei 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Based on data obtained from observations at the Faculty of Computer Science (FILKOM) in Universitas Brawijaya who have made use e-learning. This study aims to determine the quality conditions and the success of e-learning implementation. This study uses an integrated evaluation model from the acceptance model of the Unified Theory Acceptance and Use of Technology (UTAUT), the success information system model of DeLone & McLean and the HOT Fit human-organization-technology conformity model integrated with modifications adapted to the characteristics of the Faculty of Computer Science and can describe the success and acceptance of e-learning itself. The used data in this study were obtained from 100 respondents using purposive sampling technique. Data collection is done through a questionnaire. Data analysis in this study used descriptive statistical methods. The results show that Social influence variables, service quality, user satisfaction, Top Management Support, and Organization support into the high enough category and other variables enter the high category. The recommendations from this study are based on indicators of each variable which has a value below the total average so that later it can improve the quality and success of e-learning implementation.
Pengaruh E-Service Quality dan E-Recovery Service Quality melalui Perceived Value terhadap Loyalty Intentions (Studi Kasus: Pengguna Aplikasi Traveloka) Dwi Adi Widya Tama; Widhy Hayuhardhika Nugraha Putra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Traveloka is an e-commerce company that operates in the field of hotel reservations and tickets online. In 2018 Traveloka was able to win the Top Brand Award as the first choice of users as an airline ticket reservation, travel and hotel site. However, the various features offered by Traveloka are still not able to provide convenience to its users. Various user complaints can be seen in the Google Playstore, such as the Traveloka application, there are still frequent errors, difficulties in returning funds, failure of transactions, and various other complaints. Analysis of the quality of Traveloka services is a research objective to find out the loyalty of its users. The variables used were e-recovery service quality, e-service quality, loyalty intentions, and perceived value. The sample of this study was 105 users of Traveloka application using non probability sampling as the method and purposive sampling technique in Traveloka application users who had transacted on tickets and hotels. The instrument used in this study used a questionnaire. Multiple linear regression is used to determine the relationship between variables in the hypothesis. The results of this study indicate that e-recovery service quality and e-service quality do not have a significant effect on loyalty intentions through perceived value. E-recovery quality and e-service quality have a significant effect on perceived value. E-recovery service quality, e-service quality and perceived value independently significantly influence loyalty intentions.
Evaluasi Efikasi Diri dan Persepsi Kredibilitas Pengguna Sistem Informasi Perencanaan dan Penganggaran pada Badan Perencanaan, Penelitian, Pengembangan Kota Malang dengan Metode Technology Acceptance Model (TAM) Termodifikasi Handhika Baskoro Dwi Hatmojo; Yusi Tyroni Mursityo; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sistem Informasi Perencanaan dan Penganggaran is an application that used to help process preparation Regional Government Work Plan in Malang City. The ability of employees in the Regional Work Unit to use computer is uneven, that consequence to the use of the Sistem Informasi Perencanaan dan Penganggaran doesn't runnning as expected. Some functionalities found often problematic make users perception of credibility towards the Sistem Informasi Perencanaan dan Penganggaran is decreased and were questioned. The research conducted using the modified Technology Acceptance Model (TAM) method with aiming to describe user acceptance of variables perceived usefulness, perceived ease of use, computer self-efficacy, perceived credibility and behavioral intention. The type of this research is a quantitative research with data collection techniques is using questionnaires with a population is all users of Sistem Informasi Perencanaan dan Penganggaran. The sampling technique used is a total sampling technique with data analysis process using statistic descriptive technique. The result showed that variables perceived usefulness and behavioral intention is belong to the very high category, variables perceived ease of use and perceived credibility belong to the high category, and variabel of computer self-efficacy belong to the medium category. Recommendation given to each indicators that has a value below the average.
Pengembangan Antarmuka Website Dengan Menggunakan Metode Goal Directed Design (Studi Kasus: PT. Focus Inservindo) Arif Ramadhan; Hanifah Muslimah Az-Zahra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Focus Inservindo or FOCUS is an organization that helps Small and Medium Enterprises (SMEs) entrepreneurs in providing guarantees from both insurance and banks. FOCUS wants the development of websites in appearance aspect and additional pages and features to increase the credibility of the website so that it helps companies to expand the scope of businesses and networks and it is expected that company profits can increase. This study produced a FOCUS website design using the Goal Directed Design method. The method has six phases to provide solutions for website design based on company goals. The research phase begins, to determine the needs of stakeholders and users. The modeling phase, to produce a user model in the form of persona to describe the general user group. Requirement definition stage, to generate 19 lists of website requirements and website environmental requirements. Design framework phase, to produce a sitemap as an overview of information structure and produce a website interface design in the form of wireframe. Design refinement phase, to produce a high-fidelity prototype that is ready for testing. Stage design support, to test the prototype that has been produced. Testing is done by means of user testing and is done to FOCUS website users, both as corporate clients and non-clients. In addition, the SUPR-Q questionnaire was used to assess usability, credibility, appearance and loyalty aspects. the results obtained, the overall aspects worth 77.04% (category C) are of good value so that it can be interpreted that the website developed is good and acceptable (acceptable) by the user.
Evaluasi Usability Aplikasi MY JNE Dengan Metode User Experience Questionnaire (UEQ) Dan Heuristic Evaluation Reinardus Dimas Bagus Kurniawan; Satrio Hadi Wijoyo; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Jalur Nugraha Ekakurir (JNE) is a shipping service company to various regions in Indonesia and overseas. JNE is one of the options for sending goods in e-commerce. PT JNE has a mobile application that has features such as tracking items, checking rates, and a variety of other features. Based on observations and responses found in the Play Store, usability problems was found in the MY JNE application that had an impact on poor user experience. A new design recommendation can be proposed to reduce such problems. This study combines the UEQ (User Experience Questionnaire) method to obtain quantitative user experience from users and Heuristic Evaluation to obtain qualitative evaluations from evaluators. The first step is to find the level of user experience from the UEQ method and then continue with the Heuristic Evaluation to the evaluator on finding more problems. The next step is analyzing the results obtained and then draw conclusions by making design improvements. There were 30 individuals who participated in this study who were selected based on several criteria which are currently staying in Malang and own a MY JNE account. The UEQ benchmark measurement results in the Bad category for Attractiveness, Efficiency, Dependability, Stimulation, and Novelty. However, for the Perspicuity scale, it produces a Below Average category. The evaluator found 22 usability issues and suggested design improvements for the future. Consolidation has been carried out and followed by designing prototypes from evaluator recommendations. The prototype design that was built was based on 10 principles of usability Nielsen and Google Material Design. The results of testing the prototype have completed 22 previous usability problems and found a new problem with a minor severity ratings value.
Evaluasi Usability dan Perbaikan Desain Antarmuka Pengguna Website Perpustakaan Kota Malang menggunakan Metode Evaluasi Heuristik Rahmad Zapriant Agiel Dzazuly; Widhy Hayuhardhika Nugraha Putra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The Malang city library has an official website to help the community in using services from a distance. The features offered range from viewing book collections to extending borrowing time online. Based on the results of interviews with one of the library members and observations, there were complaints or usability problems on the Malang city library website, there was no error message when the user entered an incorrect password or username and inconsistent language usage. Based on these problems, the evaluation and improvement of usability on the design of the Malang city library website interface uses the heuristic method to find usability problems based on 10 heuristic principles by evaluators. From the evaluation results, it was found that there were 45 problems found in 8 of the 10 heuristic principles. The heuristic principle with the highest percentage of finding problems is the heuristic principle (H-8) Aesthetic and minimalist design with 31.67% of all problem findings. While the heuristic principle that has the highest severity rating is the heuristic principle (H-5). Error prevention with a severity rating of 3.06 of the 4 problems found. From the findings of the problem, recommendations for improvement were given which were then reevaluated by the evaluator. The results obtained from the evaluation of the recommendations for improvement were 95.45% of the problems that were resolved from a total of 44 problems.
Co-Authors Adam Hendra Brata Adhitya Rachmadi Aditya Rachmadi Aditya Reza Firdaus Admaja Dwi Herlambang Ageng Rama Wijaya Agum Septian Gumelar Ahmad Afif Supianto Ahmad Syaifulloh Imron Andi Reza` Perdanakusuma Anggi Dewi Eka Pratiwi Annata Rahadiyan Annisa Rahmadina ari kusyanti Arib Rahman Sutrisna Arif Ramadhan Asha Akbar Permana Atiyyah Lia Hijriyati Bagus Kurniawan Bayu Andhika Sarwono Bella Nemesias Prasetiyani Bhanio Gemilang Putakaz Buce Trias Hanggara Cherly Diansacharina Tri Wahyuningsuara David Josua Hutahaean Denis Mafira Ramdhan Diah Destaningrum Dini Pratiwi Dini Rahmatika Adi Dwi Adi Widya Tama Enrico Dimas Darmawan Esmeralda Y.A. Tambunan Fajar Akbar Hariansyah Fajar Pradana Fajar Ramadhan Haikal Fathoni Alim Rosyidi Fifi Syammariah Bawardi Ghaniyu Zulfata Ghufrani Kusuma Purnamasari Handhika Baskoro Dwi Hatmojo Hanifah Muslimah Az-Zahra Herman Tolle Hilyah Nadhirah Irfan Arif Afandi Irfanda Mahardhika Hidayat Kusumawardhana Irsalina Khairina Ismiarta Aknuranda Komang Candra Brata Lutfi Fanani Maria Yulianti Maulani Camaliah Maramida Meirina Fatima Moch. Baharrudin Moch. Maulana Alrizzaqi Mochamad Chandra Saputra Mochammad Chandra Saputra Muh Indra Gunawan Muhammad Faishal Erwin Muhammad Yosa Alfiqie Nanang Yudi Setiawan Nazva Abiya Nur Fatimah Putri Wulandari Rahmad Zapriant Agiel Dzazuly Reinardus Dimas Bagus Kurniawan Rekyan Regasari Mardi Putri, Rekyan Regasari Mardi Retno Indah Rokhmawati Rino Dwi Purnomo Riska Agustia Rizal Joko Hidayatullah Rizka Amalia Zeny Putri Rizki Widya Priyangga Rizky Kharisma Rony Adita Muslim Royan Krisnanda Tiony Rozi Hendarta Satrio Agung Wicaksono Satrio Hadi Wijoyo Seno Naufal Muhammad Sheila Maulidia Shinta Dewi Larasati Sonia Elisurya Supraptoa Supraptoa Tamara Marihot Ratna Tambunan Tegar Yoga Prabawakusuma Tri Afirianto Tria Palupi Anggraini Troy Kornelius Daniel Vira Indriana Welly Purnomo Weni Gusti Rahayu Widhy Hayuhardhika Nugraha Putra Yulie Fauzanah Yusi Tyroni Mursityo