Article Per Year (5 Year)
p-Index From 2021 - 2026
3.329
P-Index
This Author published in this journals
All Journal Jurnal Fisika Unand Daya Saing : Jurnal Ilmu Manajemen Jurnal Akuntansi dan Ekonomika Akuntabel : Jurnal Ekonomi dan Keuangan Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi JURNAL MANAJEMEN JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS JOURNAL OF APPLIED BUSINESS ADMINISTRATION Menara Ilmu Diklat Review : Jurnal manajemen pendidikan dan pelatihan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Bisnis Mahasiswa Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam e-Jurnal Apresiasi Ekonomi CARE: Jurnal Pengabdian Multi Disiplin JUDIKAT: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat ISEI Jurnal Ilmiah Program Studi Bahasa Sunda
Mutia Ulfah
Politeknik Negeri Batam
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mechanical Engineering Physics Public Health Social Sciences Other

Published : 25 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : journal of applied business administration

 1 
Unlocking Efficiency: A Holistic Examination of Freight Forwarder Evaluation through Analytical Hierarchy Process (AHP) at PT XYZ Aggasi, Sania; Ulfah, Mutia
Journal of Applied Business Administration Vol 8 No 1 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i1.6497

Abstract

This study undertakes an evaluation of five freight forwarders in PT XYZ with the objective of mitigating customer complaints pertaining to delivery delays, incorrect deliveries, and damaged goods during transit. Employing the Vendor Performance Indicator (VPI) criteria framework, comprising quality, cost, delivery, flexibility, and responsiveness, alongside the Analytical Hierarchy Process (AHP) method, data was collected through questionnaires distributed to three stakeholders within the customs and transportation department. The analysis identifies responsiveness as the most critical criterion, followed by delivery accuracy and cost considerations. Within these criteria, the ability to respond to customer demands, accuracy of material delivery, and shipping costs are delineated as the most influential sub-criteria. Forwarder MD is identified as the top performer, with forwarder CV and forwarder BI following closely. The findings reveal that forwarder MD emerges as the optimal long-term partner for PT XYZ. These findings offer actionable insights and a clear recommendation for PT XYZ or other companies facing similar challenges in selecting the most suitable freight forwarder thus can empower them to make strategic decisions, ultimately driving improvements in service delivery, customer satisfaction, and operational effectiveness on their business.
Psychological Drivers of Consumer Boycott: Understanding Emotional and Social Identity Influences in Batam Ulfah, Mutia; Sabrina, Nova; Putri, Ancala Laras
Journal of Applied Business Administration Vol 9 No 1 (2025): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v9i1.9152

Abstract

Consumer boycotts have become an increasingly significant form of consumer activism, driven by ethical, political, and social concerns. This study explores the psychological motivations behind boycott participation in Batam, focusing on emotional triggers, social identity influences, and perceived effectiveness. Using a qualitative approach, data were collected through in-depth interviews and focus group discussions with 30 respondents from Generation X, Y, and Z. Thematic analysis was conducted manually, highlighting key motivations such as moral responsibility, peer influence, and digital activism. The findings reveal that Gen Z engages in boycotts as an expression of online activism, Gen Y is driven by ethical consumption, and Gen X remains skeptical and pragmatic. This research contributes to the literature on consumer activism, ethical consumption, and social identity theory, offering insights for businesses, policymakers, and advocacy groups on how to navigate boycott movements and maintain consumer trust.
Co-Authors Afriyanti Hasanah Aggasi, Sania Al Amany, Sarah Ulfah Alfayyad, Hikari Dafiq Almany, Sarah Ulfa Alrido Martha Devano Ananda, Lyra Ancala Laras Putri Anggraini, Rizka Dwi Anjelina, Anjelina Aprizal Putra Aprizal Putra, Aprizal arniati, arniati Darnilawati Darnilawati Dedi Kurniawan Dewi Sartika DEWI SARTIKA Dillah, Shalsha Eddo Nanda Oktarici Elsa, Fransiska Fuad Arif Rahman Himawan Mochtoha Khusniah, Riza Lanniari, Rizki Latifa, Nurul Lestari, Anggun Dwi Maharani, Azzika Putri Maharani, Fazila May sarah Mora, Mora Multhahada Ramadhani Siregar Nadia Fathurrahmi Lawita Naldi, Syafri Nasution, Lala Zakiya Nefrida, Nefrida Nia Anggraini Nia Anggraini Ningsih, Fifi Suria Nova Sabrina Putri, Ancala Laras Putri, Enny Adeka Raden Rudi Alhempi Rahmadani, Ana Fadilah Rahmadhani, Alyssia Rahman, Fuad Arif Rahmat Hidayat Ranendra, ⁠Muhammad Egha Octa Riza Khusniah Saputri, Marlinda Sinaga, Inggrid Wahyuni Siregar, Multhahada Ramadhani Siti Nurhasanah Sri Mulyana Sri Mulyana Sri Zuliarni Subakti, Indra Syafri Naldi Syafriandana, Dava Utami, Sonia Suci van Vasten, Muhammad Barat Wahyuni, Ninda Yuliana, Natasha