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Pengaruh Kualitas Pelayanan dan Kepercayaan terhadap Loyalitas Konsumen dengan Kepuasan Pelanggan Sebagai Variabel Intervening Taufik, Muhammad Taufik; Salim, Emil; Pratiwi, Nila
Jurnal Ekonomi & Bisnis Vol 3 No 2 (2024): Jurnal Ekonomi dan Bisnis
Publisher : Politeknik Baubau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57151/jeko.v3i2.390

Abstract

Consumer loyalty is customer loyalty to a product or service, which is influenced by service quality and trust. Good service quality and high trust increase customer satisfaction. This satisfaction then becomes an intervening variable that strengthens the relationship between service quality, trust and consumer loyalty. This research aims to find out what influence Service Quality, Trust has on Consumer Loyalty and Customer Satisfaction as an Inteirveining Variable for Consumers at Caffei Kubik Koffiei Padang. The data collection method was through observation, interviews, questionnaires and documentation, with a sample of 100 respondents. The data analysis methods used are external model analysis, good quality of fit, descriptive analysis, and structural model testing using SmartPLS 3. The results of this research indicate that service quality has a positive and insignificant influence on customer satisfaction. Trust has a positive and significant influence on satisfaction. Service quality has a positive and significant influence on consumer loyalty. Trust has a negative and insignificant influence on consumer loyalty. Customer satisfaction has a positive and significant influence on consumer loyalty. Service quality cannot mediate customer satisfaction and consumer loyalty. Trust is able to mediate customer satisfaction regarding consumer loyalty to Caffei Kubik Koffiei Padang. This research provides insight for the management of Caffei Kubik Koffiei Padang regarding the importance of increasing customer trust and satisfaction to build consumer loyalty.
PERAN TEMAN SEBAYA DALAM PEMBENTUKAN AKHLAK ANAK: STUDI DI MTs MUHAMMADIYAH CURUP Pratiwi, Nila; Sugiatno, Sugiatno; Karolina, Asri; Warsah, Idi
INCARE, International Journal of Educational Resources Vol. 1 No. 4 (2020): December 2020
Publisher : FKDP (Forum Komunikasi Dosen Peneliti)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59689/incare.v1i4.103

Abstract

This study sought to investigate a depiction of students’ parallel social engagement pattern in MTS Muhammadiyah of Curup, Bengkulu. In so doing, it dealt with whether their peers played a role in the formation of students’ morality. The foregoing question was answered through field research using a qualitative approach. The subjects as well as informants of this study were the principal, teachers, and students at MTs Muhammadiyah of Curup. Data collection techniques were observation and interviews, and then the data were analyzed using Miles’ et al approach, namely data reduction, data presentation, and conclusion drawing. This study concluded that the role of peers for the formation of students’ morality was seen in students’ tendency to choose their playmates at school. If they preferred good friends, then they would follow those friends’ behavior, and vice versa. Efforts made by the school to overcome students who were not morally good were in a way that teachers consolidate with counseling teachers, class teachers, and parents in order to work together to overcome this problem.
Meningkatkan Pelayanan dan Pengunaan Sosial Media sebagai Promosi Camping Ground Berbasis Syari’ah Pratiwi, Nila; Charli, Chintya Ones
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 7 No. 2 (2024): April 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v7i2.2984

Abstract

This service aims to improve services and use of social media as a sharia-based camping ground promotion in Twin Lakes, Solok Regency. The service method includes initial identification and analysis of the application of social media carried out by sharia-based camping ground managers on the Twin Lakes, preparation of improvement plans in accordance with the characteristics of sharia-based camping grounds through social media, training and assistance for camping ground business managers, as well as evaluation and monitoring to measure the impact of implementing improved services, social media as promotion, it is hoped that the management of the Twin Lakes sharia-based camping ground can improve services and optimize the use of social media. The results of this service can help managers increase interest in visiting, increase visitor attraction, increase promotion of sharia-based camping grounds. Feedback from managers will also be evaluated to assess the success of the service. It is hoped that through this service, Management can have a better understanding of the importance of improving service quality, optimizing effective and efficient social media in promoting sharia-based camping grounds. Apart from that, it is hoped that the management can make a positive contribution to economic growth in Alahan Panjang, Solok district.Keywords : camping ground; promotion; service; social mediaThis service aims to improve services and use of social media as a sharia-based camping ground promotion in Twin Lakes, Solok Regency. The service method includes initial identification and analysis of the application of social media carried out by sharia-based camping ground managers on the Twin Lakes, preparation of improvement plans in accordance with the characteristics of sharia-based camping grounds through social media, training and assistance for camping ground business managers, as well as evaluation and monitoring to measure the impact of implementing improved services, social media as promotion, it is hoped that the management of the Twin Lakes sharia-based camping ground can improve services and optimize the use of social media. The results of this service can help managers increase interest in visiting, increase visitor attraction, increase promotion of sharia-based camping grounds. Feedback from managers will also be evaluated to assess the success of the service. It is hoped that through this service, Management can have a better understanding of the importance of improving service quality, optimizing effective and efficient social media in promoting sharia-based camping grounds. Apart from that, it is hoped that the management can make a positive contribution to economic growth in Alahan Panjang, Solok district. Keywords: camping ground; promotion; service; social media
Phenomenology of Buying and Selling Practices in Islamic Societies: How is it Implemented Mulyani, Ridha; Sulastri, Widia; Nailurrahmi, Nailurrahmi; Pratiwi, Nila; Rahmita, Rahmita; Habib, Abdul; Sihombing, Yusuf
Samara: Journal of Islamic Law and Family Studies Vol. 1 No. 1 (2023): December
Publisher : Samara: Journal of Islamic Law and Family Studies

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Abstract

Buying and selling is exchanging something you want for something equivalent through certain useful methods. The exchange must be beneficial for humans so that carcasses, liquor and blood are not included in things that may be traded or exchanged, because these objects are not useful for Muslims. According to Article 20 paragraph 2 of the Compilation of Sharia Economic Law, this research uses library research, collecting books and writings that are directly or directly related to the issues above. After the data is collected, classification analysis is then carried out using deductive methods to reach conclusions. Ba'i is buying and selling between objects and objects, or the exchange of objects for money. Primitive society when money was not used as a means of exchanging goods, namely with a barter system. Even though buying and selling using the barter system has been abandoned, and replaced by a currency system, sometimes the essence of such buying and selling still applies, even if it is to determine the amount of goods exchanged but is calculated using a certain currency value, for example, Indonesia buys vehicle spare parts to Japan, then the imported goods are paid for.
STRATEGI PENCEGAHAN STUNTING PADA BALITA MELALUI PEMBERIAN MAKANAN BERGIZI DI POSYANDU NANGKA KELURAHAN CIPONDOH: STRATEGI PENCEGAHAN STUNTING PADA BALITA MELALUI PEMBERIAN MAKANAN BERGIZI DI POSYANDU NANGKA KELURAHAN CIPONDOH Utami, Wiranti Sri; Faisal, Muhammad; Pratiwi, Nila
Universal Raharja Community (URNITY Journal) Vol. 4 No. 1 (2024): URNITY (Universal Raharja Community)
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/urnity.v4i1.3001

Abstract

Dampak gizi pada balita menjadi permasalahan yang serius bagi Sumber Daya Manusia dan memerlukan penanganan gizi yang tepat. Masalah yang sering ditemui pada balita yang mengalami tumbuh kembang yang kurang optimal ditandai dengan penamaan stunting. Balita yang mengalami stanting merupakan suatu kondisi dimana balita mengalami tumbuh kembang yang kurang baik diantara balita lainnya. Hal ini disebabkan kurangnya memberikan makanan sehat pada balita dengan tidak memperhatikan nilai gizi yang terkandung pada makanan balita. Permasalahan ini terjadi dikarenakan kurang adanya pemahaman bagi masyarakat terhadap stunting untuk tumbuh kembang balita. Kegiatan pengabdian kepada masyarakat (PKM) yang dilakukan memiliki tujuan adalah membantu masyarakat dengan menyampaikan informasi bagi para ibu tentang bahaya stunting pada balita. Metode pada pengabdian ini adalah pemaparan dari para narasumber dan melakukan berbagai konsultasi dengan para kader posyandu serta para dokter. Posyandu nangka pada kelurahan Cipondoh mempunyai peranan yang sangat penting dan sebagai tempat pelayanan bagi para balita yang termasuk pada kelompok balita dengan tumbuh kembang yang rendah dengan memberikan menu makanan yang bergizi kepada balita. Pada pengabdian ini dilaksanakan untuk dapat menekan angka stunting pada balita dengan pemberian makanan yang bergizi pada balita sebagai strategi pencegahan stunting.
Peran Media Cetak Dalam Menyebarkan Informasi Asi Ekslusif Pada Posyandu Nangka Cipondoh Faisal, Muhammad; Utami, Wiranti Sri; Pratiwi, Nila
Universal Raharja Community (URNITY Journal) Vol. 4 No. 2 (2024): URNITY (Universal Raharja Community)
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/urnity.v4i2.3084

Abstract

Peran teknologi dapat dimanfaatkan dengan baik di segala bidang, salah satu pemanfaatannya adalah dengan penyebaran informasi melalui media cetak maupun media digital. Penyebaran informasi yang akan dibahas pada pengabdian ini adalah manfaat pemberian ASI Ekslusif. ASI Ekslusif diberikan kepada bayi dalam rentang usia 0 sampai 6 bulan tanpa memberikan asupan makanan dan minuman lainnya. Pemberian ASI Ekslusif memberikan manfaat yang sangat berharga terhadap bayi dan ibu. Proses pemberian ASI Ekslusif dapat meningkatkan daya tahan tubuh terhadap bayi, sehingga bayi dapat terhindar dari berbagai jenis penyakit. Pengabdian yang dilakukan ini untuk memberikan pengetahuan manfaat pemberian ASI Ekslusif kepada bayi usia 0 sampai 6 bulan melalui desain ilustrasi dan media cetak di POSYANDU Nangka Cipondoh. Aplikasi yang digunakan pada penelitian ini menggunakan Adobe Illustrator, hasil dari proses pembuatan desain ilustrasi ini diharapkan dapat memberikan informasi kepada orang tua terutama ibu yang memiliki bayi tentang manfaat pemberian ASI Ekslusif.
Pengaruh Transformasi Digital dan Motivasi Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja Sebagai Variabel Intervening di Dinas Sosial Padang Panjang Putra, Roby Mardiansyah; Afuan, M.; Pratiwi, Nila
Komprehensif Vol 4 No 1 (2026)
Publisher : CV Edu Tech Jaya

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh transformasi digital dan motivasi kerja terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening pada Dinas Sosial Padang Panjang. Perkembangan teknologi di era digital menuntut organisasi sektor publik untuk beradaptasi guna meningkatkan efektivitas dan kualitas kinerja sumber daya manusia. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain kausal. Populasi dalam penelitian ini adalah seluruh pegawai Dinas Sosial Padang Panjang yang berjumlah 35 orang, sehingga teknik pengambilan sampel yang digunakan adalah sampel total (sensus). Data diperoleh melalui penyebaran kuesioner dengan skala Likert dan dianalisis menggunakan analisis statistik untuk menguji hubungan antar variabel. Hasil penelitian menunjukkan bahwa transformasi digital dan motivasi kerja berpengaruh signifikan terhadap kepuasan kerja. Selain itu, transformasi digital, motivasi kerja, dan kepuasan kerja juga berpengaruh signifikan terhadap kinerja karyawan. Kepuasan kerja terbukti mampu memediasi pengaruh transformasi digital dan motivasi kerja terhadap kinerja karyawan. Temuan ini mengindikasikan bahwa peningkatan kinerja karyawan dapat dicapai melalui optimalisasi penerapan transformasi digital dan peningkatan motivasi kerja yang didukung oleh terciptanya kepuasan kerja. Penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi Dinas Sosial Padang Panjang dalam merumuskan kebijakan pengelolaan sumber daya manusia yang lebih efektif.
Pengaruh Ukuran Perusahaan dan Struktur Modal Terhadap Harga Saham dengan Kinerja Keuangan Sebagai Variabel Moderasi Pada Sektor Komsumsi di Bursa Efek Indonesia Tahun 2020-2024 Edelweis, Edelweis; Petra, Berta Agus; Pratiwi, Nila
Komprehensif Vol 4 No 1 (2026)
Publisher : CV Edu Tech Jaya

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Abstract

Penelitian ini memiliki tujuan bagaimana pengaruh ukuran perusahaan dan struktur modal terhadap harga saham dengan kinerja keuangan sebagai variabel mooderasi pada sektor konsumsi di bursa efek Indonesia tahun 2020-2024. Penelitian ini menggunakandata sekunder berupa laporan keuangan perusahaan. Populasi perusahaan yang terdaftar di www.idx.co.id. Sampel dari penelitian ini adalah 34 dari 132 perusahaan periode 2020-2024. Metode pengambilan sampel menggunakan purposive sampling dengan kriteria yang telah penelliti tentukan. Peneliti ini menggunakan data sekunder. Metode analisa data menggunakan analisis regresi data panel menggunakan soffware Eviews 13. Berdasarkan hasil uji secara parsial bahwa ukuran perusahaan dan struktur modal berpengaruh signifikan secara bersama-sama terhadap harga saham. Sedangkan dengan variabel moderasi hasil uji secara parsial hasilnya adalah ukuran perusahaan dan struktur modal tidak berpengaruh signifikan terhhadap harga saham dengan kinerja keuangan sebagai variabel moderasi. Setelah melakukan penelitian ini, maka perusahaan perlu memerhatikan pengelolaan aset dan kebijakan pendanaan secara optimal agar dapat meningkatkan kepercayaan investor dan nilai perusahaan. Meskipun kinerja keuangan tidak terbukti memoderasi tetap disarankan untuk menjaga stabilitas dan fundamental usaha secara berkelanjutan guna mempertahankan daya saing serta kestabilan harga saham di pasar modal.
Pengaruh Likuiditas Dan Struktur Modal Terhadap Nilai Perusahaan Dengan Kebijakan Dividen Sebagai Variabel Moderating Pada Perusahaan Sektor Consumer Non-Cyclicals Yang Terdaftar Di Bei Tahun 2020-2024 Anggraini, Ayu; Petra, Berta Agus; Pratiwi, Nila
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 3 (2026): Januari - Maret
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract

This study aims to determine the relationship between the influence of liquidity and capital structure on firm value with dividend policy as a moderating variable. The population used in this study were 131 Consumer Non-Cyclicals sector companies listed on the Indonesia Stock Exchange (IDX) in 2020-2024 obtained from www.idx.co.id. The sampling technique used was purposive sampling and obtained 27 Consumer Non-Cyclicals sector companies as samples. The data analysis methods used in this study were descriptive statistical tests, classical assumption tests, panel data regression analysis and hypothesis testing using eviews 12. The results of the study indicate that a) liquidity partially has no significant effect on firm value b) capital structure partially has a significant positive effect on firm value c) dividend policy is unable to moderate the positive and significant effect of liquidity on firm value d) dividend policy is able to moderate the positive and significant effect of capital structure on firm value.
Pengaruh Debt To Equity Ratio Dan Price Earning Ratio Terhadap Nilai Perusahaan Dengan Kinerja Keuangan Sebagai Variabel Moderating Pada Perusahaan Manufaktur(Yang Terdaftar Di Bursa Efek Indonesia Tahun 2020-2024) Ramadhan, Syukri; Petra, Berta Agus; Pratiwi, Nila
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 3 (2026): Januari - Maret
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract

This study aims to analyze the effect of the Debt to Equity Ratio (DER) and Price Earnings Ratio (PER) on firm value, with financial performance as a moderating variable. The object of this research is manufacturing companies in the food and beverage sub-sector listed on the Indonesia Stock Exchange (IDX) during the period 2020–2024. The population of this study consists of 41 companies, with a sample of 21 companies selected using a purposive sampling technique, resulting in 105 observations. The data used are secondary data obtained from the companies’ annual financial statements published on the official IDX website. The data analysis method employed is panel data regression using EViews 10 software, while the moderation analysis is conducted using Moderated Regression Analysis (MRA).The results indicate that the Debt to Equity Ratio has a significant effect on firm value, whereas the Price Earnings Ratio does not have a significant effect on firm value. Furthermore, financial performance, proxied by Return on Assets (ROA), is able to moderate the effect of the Debt to Equity Ratio on firm value, indicating that the impact of leverage on firm value is highly dependent on the company’s financial performance. In addition, financial performance is also able to moderate the effect of the Price Earnings Ratio on firm value, but with a weakening moderating effect. This finding suggests that in companies with strong financial performance, investors do not rely solely on market ratios such as PER, but place greater emphasis on the company’s actual financial performance when assessing firm value.