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All Journal Jurnal Manajemen Pelayanan Publik Journal of Governance JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Jurnal SOLMA JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Prioritas : Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Administrasi Publik dan Pemerintahan
Nina Angelia
Universitas Medan Area
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Transportation Other

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Analisis Efektivitas Pelayanan E-Ktp Melalui Aplikasi Sibisa ( Studi Kasus Kantor Kecamatan Medan Marelan ) Erini Putria; Bahrum Jamil; Nina Angelia
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 5, No 1 (2023): STRUKTURASI: JURNAL ILMIAH MAGISTER ADMINISTRASI PUBLIK, MARET
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v5i1.919

Abstract

The SIBISA application is a digital population administration and civil registration service application system using a papaerless office (PLO) and can integrate several service systems that have been built to become a synergistic and integrated service process based on the legal basis of Law no. 24 of 2013 related to the amendment of Law no. 23 of 2006 concerning population administration and civil registration. This study aims to determine the effectiveness of SIBISA services and the obstacles in implementing services in the Medan Marelan sub-district. This study uses a descriptive qualitative method that provides a clear description of the problems studied using Zeithaml's theory of public services with five service indicators, namely tangible, reliability, responsiveness, assurance and empathy. Data collection techniques used through observation, interviews and documentation. The results of this study indicate that the effectiveness of the E-KTP service through the SIBISA application in the Medan Marelan sub-district is quite effective compared to manual services starting from the services provided, the responsiveness of an employee to the community and the guarantee provided from the sub-district to the community through the management of the E-KTP. cannot be faked. The factors that affect the effectiveness of SIBISA services are computer networks, technical capabilities/skills of service providers and inadequate facilities and infrastructure.
Implementasi Pelayanan Lapak Asik Berbasis Online Dalam Klaim Jaminan Hari Tua di BPJS Ketenagakerjaan Cabang Tanjung Morawa Wirda Khairati; Nina Angelia; Evi Yunita Kurniaty
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 5, No 1 (2023): STRUKTURASI: JURNAL ILMIAH MAGISTER ADMINISTRASI PUBLIK, MARET
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v5i1.1008

Abstract

Training is to improve the knowledge, skills and attitudes of an apparatus so that they can carry out their duties and work well in the study of public administration, namely in policy making. This researcher is in the form of descriptive with a qualitative approach, namely describing the data obtained from the field and explaining it in words. This study aims to describe and analyze how effective the training is to increase the capacity of the apparatus in formulating policies in BPKAD, North Sumatra Province and to identify what factors include obstacles in the implementation of training to increase the capacity of the apparatus in formulating effective policies. The phenomena in this study are the lack of interest of the apparatus in participating in the training, the lack of facilities and infrastructure to support training for effective capacity building of the apparatus in policy making at BPKAD, North Sumatra province.
Efektivitas Kinerja Aparatur Sipil Negara (Asn) Bagian Tata Usaha Dalam Pengelolaan Administrasi Kepegawaian Di Dinas Ketenagakerjaan Kota Medan Lora Marsa Hutahaean; Beby Masitho Batubara; Nina Angelia
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 5, No 2 (2023): Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, September
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v5i2.921

Abstract

This study aims to determine the effectiveness of the performance of the State Civil Apparatus and the obstacles to the performance of the State Civil Apparatus in Administration in the Management of Personnel Administration at the Manpower Office of Medan City. This research uses qualitative research. Data were collected based on data collection techniques, namely observation, interviews and documentation. The results showed that the performance of the State Civil Apparatus (ASN) in the Administrative Section in Personnel Administration at the Manpower Service of Medan City had achieved achievements, the State Civil Apparatus was very disciplined in working on and completing personnel administration tasks in an orderly and timely manner, but did not have enough creativity because they still lacked creativity. In the absence of human resource development, the State Civil Apparatus has been able to work well together in completing any given work, very responsible for their respective duties and functions. Barriers to the Effectiveness of the Performance of the State Civil Apparatus (ASN) in the Administrative Section in the Management of Personnel Administration at the City Manpower Service are the lack of facilities, unstable internet network and applications that are not yet available for administration.
Peran Pemerintah Desa Sirambas Kabupaten Mandailing Natal Dalam Meningkatkan Perekonomian Masyarakat Dari Objek Wisata Sampuraga Dodi Kurniawan; Walid Musthafa Sembiring; Nina Angelia
Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) Vol 2, No 1 (2023): Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) - Februari
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jiaap.v2i1.2200

Abstract

Sirambas Village is located in Panyabungan Barat Subdistrict, Mandailing Natal Regency, known for its Sampuraga tourist attraction. Within the Sampuraga tourist site, there are intriguing features such as the famous Sampuraga hot springs, which have gained legendary status and recognition in various countries. There are several hot spring spots where corn and eggs can be boiled until cooked, and stone therapy that releases steam from the pores of the stones, claimed to eliminate viruses from the body. This presents a significant opportunity for the government of Sirambas Village to create employment opportunities for the local community through the Sampuraga tourist attraction. The focus of this research is the village government's role and involvement in this context. The author utilizes the role theory by Santosa, Arimbi, and Horoepoetri, which encompasses policies, strategies, and communication, to assess the extent of the government's role in improving the local community's economy through the Sampuraga tourist attraction in Sirambas Village, Mandailing Natal Regency. The research adopts a qualitative descriptive method, employing techniques such as interviews, observations, and documentation. The findings reveal that the government of Sirambas Village, Mandailing Natal Regency, carries out various activities, including socializing with the local community and the tourism department, encouraging residents to establish businesses, managing parking areas, and maintaining cleanliness in the Sampuraga tourist site. However, there are hindering factors, such as limited human resources and a low level of community involvement.
Efektivitas Pengelolaan Dana Desa dalam Upaya Peningkatan Pembangunan di Desa Sifaoroasi Kecamatan Huruna Kabupaten Nias Selatan Yosua Kevin Rezeki; Nina Angelia; Evi Yunita Kurniaty
Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) Vol 1, No 1 (2022): Jurnal Ilmiah Administrasi Publik dan Pemerintahan (JIAPP) - Februari
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jiaap.v1i1.1168

Abstract

One of the identification problems in managing village funds in the village of Sifaoroasi, Huruna district, South Nias district, which still cannot be said to be fully effective, especially in the development of the village.  This study uses qualitative methods as data analysis.  The data sources in this study were the head of the Sifaoroasi village, the head of planning affairs, village officials, the head of the hamlet and the community of the Sifaoroasi village.  Data were collected based on data collection techniques, namely observation, interviews, documentation and data triangulation.  The results show that the management of village funds in an effort to increase development in the village of Sifaoroasi, Huruna sub-district, South Nias district is still not effective, this can be seen from the perspective of village development that has not been fully realized effectively in 2020. Thus it can be seen from the theory.  used in this research is the clarity of the objectives to be achieved, the clarity of strategic achievement of objectives, the process of analysis and problem formulation, sound policies, proper planning, proper programming, the availability of facilities and infrastructure for monitoring and control systems are still not effective and are not effective.  according to what the community wants in the village.  The factors that influence the management of village funds in Sifaoroasi village, Huruna district, South Nias district are human resources, facilities and infrastructure as well as transportation tools that support the development of the village.
KEBIJAKAN PENANGGULANGAN PROSTITUSI LIAR DI KOTA MEDAN Indra Muda; Marlina Deliana; Nina Angelia
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 7, No 2 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v7i2.2023.607-610

Abstract

Tujuan penelitian ini adalah untuk mengkaji tentang bagaimana kebijakan yang dilakukan oleh pemerintah dalam menanggulangi terjadinya prostitusi liar di berbagai daerah di Kota Medan. Jenis penelitian ini adalah penelitian kualitatif yaitu menggabarkan suatu fenomena yang terjadi dan berkembang di masyarakat (fenomenologi). Untuk mendapatkan  data-data penelitian dilakukan tehnik pengumpulan data melalui wawancara, dokumentasi, studi literatur dan observasi, dengan harapan mendapatkan data yang akurat. Adapun alat yang digunakan adalah pedoman wawancara. Tehnik analisis data yang didapatkan dari lapangan kemudian diolah melalui tahapn reduksi data, verifikasi data dan mengambil kesimpulan. Hasil penelitian ini menemukan bahwa prostitusi di Kota Medan oleh pelaku Pekerja Seks Komersial (PSK) adalah perbuatan melakukan hubungan seksual dengan cara berganti-ganti pasangan yang bukan istri atau suaminya dan dilakukan ditempat-tempat tertentu atau disebut lokalisasi seperti di hotel, tempat rekreasi, perkampungan dan lain-lain. Para PSK secara finansial mendapatkan keuntungan dari kegiatan yang mereka lakukan, sehingga menjadi sebuah ketergantungan untuk bekerja seperti itu. Keuntungan yang didapatkan menurut mereka sangat praktis, sehingga membuat ketagihan. Dalam praktiknya pemerintah kota Medan menerapkan kebijakan berupa penertiban para PSK melalui Dinas Sosial Kota Medan dengan melibatkan Satuan Polisi Pamong Praja (Satpol-PP), pihak Kepolisian dari Polrestabes Medan. Pada prinsipnya setiap PSK yang sudah terjaring razia Pemerintah Kota Medan hanya melakukan pendataan dan pembinaan melalui siraman rohani, lalu dilepas kembali sehingga tidak memberikan efek jera. Data-data PSK yang tersebar di Kota Medan bukan hanya berasal dari wilayah Kota Medan, akan tetapi dari wilayah lain seperti Deli Serdang. Hambatan penanggulangan praktik prostitusi terutama disebabkan cakupan wilayah cukup luas terdiri dari 11 Kecamatan dan 144 Kelurahan, sehingga dalam penerapan kebijakannya belum efektif dikarenakan kegiatan razia dilaksanakan hanya bersifat insidentil dan para PSK merasa leluasa menjalankan aksinya. Ditambah lagi adanya informasi yang bocor ketika hendak dilakukan razia, sehingga para PSK bisa kabur terlebih dahulu.
Analisis Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Publik Di Kantor Camat Habinsaran Kabupaten Toba Pane, Debora; Batubara, Beby Masitho; Angelia, Nina
Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Vol 6, No 1 (2024): JIPIKOM APRIL
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jipikom.v6i1.3006

Abstract

This study aims to evaluate the performance of Habinsaran Sub-District Employees in improving the quality of public services. The method used is qualitative descriptive with data collection techniques through observation, interviews, and documentation. Data is obtained from official documents and archives. The indicators used refer to the theory of Productivity, Responsiveness, and Accountability by Lohman Mahsun. The results showed that the performance of Habinsaran sub-district employees had been carried out quickly and precisely and was responsive to the aspirations of the community. Supporting factors include cooperation with village officials, communication with Social Services, and WhatsApp groups. However, obstacles such as large village distances, weak cellphone signals, and poor road quality affect performance. One of the problems found is the lack of employee time discipline, such as leaving before work hours are over and leaving the room during working hours.
Implementasi Peraturan Gubernur Sumatera Utara Nomor 29 Tahun 2020 Dalam Rangka Meningkatkan Pelaksanaan Tugas Pegawai Di Biro Admnistrasi Pimpinan Sekretariat Daerah Provinsi Sumatera Utara Fadila, Cindy; Angelia, Nina; Kurniaty, Evi Yunita
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 6, No 2 (2024): Strukturasi: Jurnal Ilmiah Magister Administrasi Publik, September
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v6i2.4456

Abstract

The Leadership Administration Bureau is a government organization located in the North Sumatra Governor's office which has the main task of serving the leadership, starting from preparing leadership materials, preparing leadership activity materials and reporting. However, in its implementation there are still employees who have not fully carried out their duties properly due to a fairly large workload imposed on them so that in carrying out their duties they lack discipline and lack of work motivation and also lack of competence and trainings made. This study aims to determine the implementation of North Sumatra Governor Regulation No. 29 of 2020 in order to improve the implementation of employee duties in the Leadership Administration Bureau and what are the inhibiting factors in its implementation. The theory used in this study is theory of Edwards III, particulary Communication, Resources, Disposition, and Bureaucratic Structure. The use of this studies approach is a qualitative method the usage of remark statistics series techniques, in-depth interviews, and documentation. This investigation revealed that the was not yet fully implemented due to the still obstacles, one of which is that some of the human resources are not competent, and also the lack of training and socialization about work in the Leadership Administration Bureau makes them lacking in obtaining training while for communication, disposition, and bureaucratic structure have been implemented quite well and small problems they are able to overcome.
Peranan Sekretaris Camat dalam Membantu Tugas Camat pada Bidang Kepegawaian di Kecamatan Medan Timur Aprilia, Anggi; Suharyanto, Agung; Angelia, Nina
Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Vol 6, No 1 (2024): STRUKTURASI: JURNAL ILMIAH MAGISTER ADMINISTRASI PUBLIK, MARET
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/strukturasi.v6i1.2941

Abstract

The role of the Sub-District Secretary in Assisting the Sub-District Head Tasks in the Personnel Sector in the District of East Medan, where the Sub-District Secretary has the role of continuing tasks and programs and overcoming problems to facilitate the implementation of activities in the Personnel Sector. The purpose of this study was to determine the role of the Sub-District Secretary in Assisting the Sub-District Head Tasks in the Personnel Field, and the obstacles faced by the Sub-District Secretary in Assisting the Sub-District Head Tasks in the Personnel Sector in the District of East Medan. As for the problems, namely regarding delays in coordinating tasks with employees, lack of employee initiative, dominant decisions taken by the Sub-District Head, and lack of direct inspections of employees. To approach the problem, aspects of Sondang P. Siagian (2012) are used, including interpersonal, informational, decision-making, and supervisory roles. Data was collected based on data collection techniques with observation, interviews, and documentation, and analyzed qualitatively with a descriptive nature. The results showed that the role of the Sub-District Secretary in Assisting the Sub-District Head Tasks in the Personnel Sector could be said to be good in terms of the interpersonal role where there was direction and motivation given to employees, then the informational role by using two-way communication both in conveying and receiving suggestions. decisions made by way of deliberation, as well as the role of supervision, carried out directly through attendance and supervision, or indirectly through online attendance and e-performance
Measuring Public Perception of Service Quality and Government Policy in Batubara District, a Survey Analysis Masitho, Beby; Siregar, Nina Siti Salmaniah; Hidayat, Nasrullah; Angelia, Nina; Riadi, Selamat
Jurnal Manajemen Pelayanan Publik Vol 8, No 3 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i3.55888

Abstract

This research aims tois to analyze public satisfaction community through with seven regional work organizations (OPD). Types of this research  is quantitative descriptive with a questionnaire instrument. The number of respondents was 270 respondents and the key informant was 7 respondents. The data processing technique applied questionnaires and interviews; while data analysis used qualitative analysis. The average achievement of the Public Satisfaction Index on the 7 OPDs selected in the Batu Bara district in 2023 was 80,446 with the category GOOD. This was characterized by the provision of public goods and services to meet the community's requirements for public services. The Public Satisfaction Index of 7 (seven) Regional Work Organizations (OPDs) of the highest public service component was the Service Procedure, which is 3,329.
Co-Authors Abdul Kadir Abdul Kadir Abdul Kadir Adam Adam Adha Sauvana Adianto, Adianto Agung Suharyanto Andreas Roberto Aprilia, Anggi Ari Sanjaya Harahap Ari Sanjaya Harahap, Ari Sanjaya Armansyah Matondang Armansyah Matondang Audia Junita Ayu Utami, Ayu Bahrum Jamil Bahrum Jamil Batu Bara, Beby Mashito Batubara, Beby Masitho Beby Mashito Batu Bara Beby Mashito Batu Bara Beby Masitho Batubara Beby Masitho Batubara Beby Masitho Batubara Beby Masitho Batubara Chairika Nasution Deliana, Marlina Dewi, Rosmala Dewi, Rosmala Dodi Kurniawan Edi Prasetyo Erdipa Panjaitan Erini Putria Evi Yunita Kurniaty Fadila, Cindy Fakhrozaldi, M. Nicky Fauzhan Azhima Halawa, Fahuwusa Hariani, Riri Rezeki Hendrik Siahaan Hestita Barus Indra Muda Irwan Nasution Isnaini Isnaini Lora Marsa Hutahaean Louisa Novrianta Ginting Meliani Meliani Meliani, Meliani Mendrofa, Agung Rahmat Christin Nasrullah Hidayat, Nasrullah Nina Siti Salmaniah Siregar Okdamaiyanti, Yiska Pane, Debora Panjaitan, Erdipa Pebru Arjuna Rehia Karenina Isabella Barus Rizkan Zulyadi Rosmala Dewi Selamat Riadi Sianturi, Rut Royanti Simamora, Jusrianda Sinta Kismi Hana Suci Rahmadani Hasibuan Syafruddin Ritonga Syafruddin Ritonga Tarigan, Imelda Taufik Wal Hidayat Usman Tarigan Vernalia Calesna Walid Musthafa Sembiring Waridah Pulungan Waridah Pulungan Wenggedes Frensh Wiguna, Yoga Teja Wirda Khairati Yoga Teja Wiguna Yorizal Tri Marzuki Gulo Yosua Kevin Rezeki Yurial Arief Lubis