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All Journal JURNAL AKUNTANSI DAN BISNIS : Jurnal Program Studi Akuntansi Juripol (Jurnal Institusi Politeknik Ganesha Medan) Journal of Education, Humaniora and Social Sciences (JEHSS) Journal Of Management Science (JMAS) Journal of Management and Business Innovations INFOKUM Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Economics, Business and Management Science Journal Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Bisnis Mahasiswa International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal Of Human And Education (JAHE) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Nanggroe: Journal of Scholarly Service
Amrin Mulia Utama Nasution
Universitas Medan Area
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Analysis of Consumer Satisfaction Using Delivery Service “Titipan Kilat” (TIKI) T. Nurhaida; Lilinesia Lilinesia; Amrin Mulia Utama
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2268

Abstract

The delivery service business is needed and influential in the daily activities of consumers. Many companies run this business so that consumers have many alternatives and can choose a reliable courier service, provide the best service, as well as customer satisfaction. Consumer satisfaction itself is formed, among others, from service quality and trust in the company. are associative and quantitative approaches. The population in this study is TIKI consumers who have used TIKI services more than three times. After testing the hypothesis, the results show that the service quality variable is in the form of completeness (facilities and infrastructure), paying attention to customer desires, always on time in providing services, responsive in solve problems and always carry out their duties to increase customer satisfaction and trust variables Always be honest in doing work,, always fulfill their responsibilities to customers, provide the best quality service compared to competitors, and always strive to be the best delivery of goods among others is the best way foster consumer confidence using express delivery services.”Titipan Kilat”(TIKI).
Co-Authors Abdul Lawali Hasibuan Ahmad Rafiki Alfifto Bella, Sintia Br Surbakti, Nadya Faradila Colia, Inexel Cisdeo Sembiring Eka Dewi Setia Tarigan Fauzi, M. Fachri Fauziah Fauziah Finta Aramita Frastiwi, Fadilah Laili Hamzah, Raydi Helmi, Muhammad Muda Mulya Hery Syahrial Hesti Sabrina Karo, Immanuel Karo Kartiwi, Putri Sri Khairunnisak Khairunnisak, Khairunnisak Kharisma, Fitriah Lailikhatmisafitri, Isnaniah Laksana, Ryan Dharmawan Lilinesia Lilinesia Marbun, Ferdinan Marpaung, Rahmat Hidayat Maswandi Milala, Dinda Putri Arga Montayana Meher Muhammad Fikhri Fadhila Munawir, Zaini Nabilla Salsabil Sausan Nasution, Nadya Eka Putri Ramadhani Nindya Yunita Panjaitan, Supri Patar Marbun Pribadi, Teddy Putra, Irwansyah Putri, Aprilla Dwiana Rahayu, Ajeng Ramadhani, Eka Rayva Zalianti Ridho Mubarak Riswan Munthe Rizkan Zulyadi Ryan Dharmawan Laksana Sebayang, Fabillah Isna Farah Sembiring , Sundari Br Sibarani, Andreas Remico Sinaga, Radika Sinaga, Sanita Gusrinawaty Sirait, Johannes Rivaldo Sitorus, Yvandrew Phillip Michael Soterniat Zai Sri Hartini Sihaloho Sri Hartini Sihaloho, Sri Hartini Sri Sarah br G.Manik T. Nurhaida Tarigan, Zefanio Vernandes Tohap Parulian Wuri, Kholilah Ambar Yossi Suryandani Sitorus Yuni Syahputri Zafira Anggreni Zaini Munawir S