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PENGARUH BANKING SERVICE QUALITY (BSQ) TERHADAP KEPUASAN DAN LOYALITAS NASABAH PADA PT. BANK MANDIRI (PERSERO) TBK CABANG SUNGGUMINASA Nur Riyana Putri; Syamsu Alam; Abdullah Sanusi
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 2 No 3 (2019)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v2i3.242

Abstract

This study aims to know and analyze the Banking Quality Service (BSQ) to customer satisfaction and loyalty PT. Bank Mandiri (Persero) TBK Branch Sungguminasa. The population of this study as many as 12,356 customers in 2017. While the sample research of 100 people using the technique of Accidental sampling. Hypothesis testing was performed using partial least square data analysis (PLS) processed using Smart PLS 2.0. Dependent variable, namely banking service quality (BSQ) with effectiveness and assurance indicators, access, price embodiment, service portfolio, and reliability. While the independent variable consists of customer satisfaction (with indicator of form, reliability, responsiveness, assurance, empathy) and customer loyalty (with indicators of transaction habits, repeat transactions, recommendations, commitments).The results of the analysis of the banking service quality, satisfaction, and loyalty of customers obtained the findings empirically that satisfaction can mediate the influence of banking service quality on customer loyalty in a positive and significant. Where better banking service quality PT. Bank Mandiri (Persero) Tbk Sungguminasa Branch will increase customer satisfaction so that it can also increase loyalty.
Analysis of the Business Position of PT MHE Demag Indonesia Makassar Branch Using the Typology Miles and Snow Strategy Lufthansa Ardian; Abdul Rahman Kadir; Abdullah Sanusi
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 4 No 1 (2021)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v4i1.426

Abstract

This study aims to identify the business position of PT MHE Demag Indonesia in the Makassar Branch. This research is designed to direct the strategic decisions of the new branch in Makassar. The managerial strategy decisions in this study are in the scope of GE (general electric) analysis and Miles & Snow typology analysis. Location or place of research in Makassar, Sulawesi. The data collected includes secondary data. The population and sample in this study include general managers, managers, and assistant managers to the board of directors totaling 30 people. Data analysis techniques using SWOT analysis, TOWS, BCG, General Electric, and Miles & Snow. The results showed that the business of PT MHE Demag Indonesia in the Makassar branch was generally in a profitable position with sufficient potential resources. Efforts to increase the competitive advantage of Branch Offices by maximizing all the strengths and opportunities they have, while simultaneously minimizing weaknesses and threats. Based on the analysis of Miles and Snow used, based on the People and Marketing indicators, the Makassar Branch implements the Prospector strategy, the customer care, and products indicators apply the analyzers strategy, while the process and financial indicators apply the defender strategy.
Faktor-Faktor Yang Mempengaruhi Kinerja Bisnis Industri Kreatif di Kota Makassar, Indonesia Muh. Indra Fauzi Ilyas; Djabir Hamzah; Sumardi Sumardi; Abdullah Sanusi
SEIKO : Journal of Management & Business Vol 4, No 2 (2021): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i1.1883

Abstract

Abstrak Industri kreatif memiliki peran penting dalam pembangunan ekonomi, namun para pengusaha ekonomi kreatif masih menghadapi banyak masalah dalam pengembangan usaha dan keberlangsungan usahanya. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh modal intelektual, orientasi kewirausahaan dan orientasi pasar terhadap kinerja bisnis untuk membantu perusahaan tetap kompetitif. Penelitian ini menggunakan pendekatan kuantitatif dengan populasi sebagai pemilik industri kreatif di Kota Makassar, Sulawesi Selatan, Indonesia. Teknik pengambilan sampel yang digunakan adalah convenience sampling, diperoleh sebanyak 126 pemilik industri kreatif. Analisis data menggunakan Structural Equation Modelling Partial Least Square (SEM-PLS). Temuan penelitian ini menunjukkan bahwa modal intelektual, orientasi kewirausahaan dan orientasi pasar berpengaruh positif terhadap kinerja bisnis industri kreatif di Kota Makassar, Sulawesi Selatan, Indonesia. Dari hasil penelitian, perusahaan dengan sumber daya yang unggul dapat memenangkan persaingan dan mencapai keberlanjutan bisnis. Jika dibandingkan dengan organisasi pesaing, manfaat sumber daya dan kemampuan bersaing akan menciptakan keunggulan bersaing. Oleh karena itu, pemangku kepentingan seperti pemerintah, dunia usaha, dan perguruan tinggi diharapkan dapat berperan lebih besar dalam mengakselerasi pertumbuhan dan perkembangan industri kreatif. Kata Kunci: Modal Intelektual, Orientasi Kewirausahaan, Orientasi Pasar, Kinerja Bisnis Industri Kreatif Abstract Although the creative economy plays a significant role in economic growth, entrepreneurs in this sector still confront numerous challenges in starting and maintaining their enterprises. The study's goal is to assist businesses stay competitive by examining the relationship between intellectual capital, entrepreneurship orientation, and market orientation on business success. The population of the study, which employs a quantitative methodology, is the owner of the creative industry in Makassar City, South Sulawesi, Indonesia. As many as 126 owners of businesses in the creative industries were acquired using the convenience sample technique. Structural Equation Modeling Partial Least Square was used to examine the data (SEM-PLS). The results of this study demonstrate a positive relationship between intellectual capital, entrepreneurship orientation, and market orientation and the financial performance of the creative industry. Keywords: Intelectual capital, entrepreneurship orientation, market orientation, creative industry, business performance
Effectiveness and Efficiency Analysis of Mucipal Tax Revenue and Its Contribution toward Locally Generated Revenue in Sidereng Rappang District Sartina Sartina; Sanusi Fattah; Abdullah Sanusi
Hasanuddin Journal of Business Strategy Vol 3 No 1 (2021): Hasanuddin Journal of Business Strategy
Publisher : Magister Management, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjbs.v3i1.420

Abstract

The purpose of this research is to analyze the effectiveness and efficiency of the municipal tax revenues and their contribution towards original local government revenue in Sidenreng Rappang district. The study applied the descriptive quantitative method. The data obtained from the municipal tax revenues district and the budget realization report of Sidenreng Rappang district from the period between 2014 and 2019. This research uses the method of effectiveness and efficiency ratio to calculate local tax, local tax realization, local tax fees, local tax target, and local tax contribution. The result in this research indicates that local tax revenues in Sidenreng Rappang district during the period of 2014 are already effective. The annual local tax revenues are very effective. Interestingly, the contribution of local taxes towards original local government revenue in Sidenreng Rappang district is found still very low.
The Influence of Leadership on the Performance of State Civil Services through Work Motivation and Satisfaction Khairunnisa Khairunnisa; Yunus Amar; Abdullah Sanusi
Hasanuddin Journal of Business Strategy Vol 3 No 1 (2021): Hasanuddin Journal of Business Strategy
Publisher : Magister Management, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjbs.v3i1.429

Abstract

This study aims to determine the effect of leadership on employee performance through work motivation and job satisfaction at the Secretariat of the Takalar Region Representative Council. Data collection was carried out at the Secretariat of the Takalar Region Representative Council. The study applies saturated samples so that the number of samples was 49 respondents. Data were analyzed using the path analysis method. The results showed that leadership has a positive and significant effect on work motivation and job satisfaction, but an insignificant effect on employee performance. Work motivation has a positive and significant effect on employee performance; Job satisfaction has a positive and significant effect on employee performance. Leadership through both work motivation and job satisfaction show a significant effect on employee performance.
THE EFFECT OF TRANSPORTATION COSTS ON FOOD PRICES OF SHOPEEFOOD AND GRABFOOD APPLICATIONS Hurian Kamela; Ryan Saputra Alam; Abdullah Sanusi
Jurnal MEBIS (Manajemen dan Bisnis) Vol 7 No 2 (2022): December 2022
Publisher : Fakultas Ekonomi dan Bisnis (Gedung B) │UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v7i1.361

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Ordering food using online applications is one of the technological developments. The purpose of the study was to analyze transportation costs against the food prices of Shopeefood and Grabfood applications. The research data comes from primary data (questionnaires). The total sample was 61 people, most of whom were in the Jabodetabek area for 2 months (July-August 2022). The research method is to use linear regression. The dependent variable is the Price of Food. Independent variables are Transportation Costs, Normative and Behavioral. The study’s results explained that transportation and normative costs affect the food prices of Shopeefood and Grabfood applications. This provides evidence that people's interest and desire for technological developments, especially food, is very high.
THE INFLUENCE OF CAREER DEVELOPMENT AND WORK RELATIONSHIP ON EMPLOYEE PERFORMANCE AT FISHERIES AND AGRICULTURE OFFICE MAKASSAR Imaduddin; Munizu, Musran; Sanusi, Abdullah
Accounting Profession Journal (APAJI) Vol. 6 No. 1 (2024): Accounting Profession Journal (APAJI)
Publisher : Program Studi Akuntansi Fakultas Ekonomi dan Bisnis Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35593/apaji.v6i1.189

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The purpose of this researchis a type of quantitative research with the aim of knowing the effect of career developmentiand work relations the performance of employees of the Fisheries and Agriculture Office of Makassar City. The data collection technique used in this research is by distributing questionnaires to 66 respondents as research sample. The data analysis technique used is descriptive statisticalianalysis, multiple linear regression test, Ritest and t-test using statistics through the version of the Statistical Package for the Social Science (SPSS) application version23.The results of this study indicate that career development has a positive and significant effect on the performance of Makassar City Agriculture and Fisheries Service Employees. Work relations have a positive and significant effection the Performance of Makassar City Fisheries and Agriculture Service Employees.
The Influence of Fintech Adoption for Students Based on Theory of Planned Behavior (TPB) Kamela, Hurian; Rasyiddin, Ahmad; Alam, Ryan Saputra; Sanusi, Abdullah
Ekonomi Bisnis Vol 28, No 1 (2023): EKONOMI BISNIS March 2023
Publisher : Departemen Manajemen Fakultas Ekonomi dan Bisnis Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um042v28i1p21-31

Abstract

The development of research in the world of technology, especially financial technology or fintech, provides novelty for this research. The limited research that discusses students' perceptions of fintech development is the main reason for this research. The objectives of this study are (1) to analyze the implementation of the influence of fintech adoption for students based on the Theory of Planned Behaviour (TPB) and (2) to quantitatively analyze the conditions regarding the influence of fintech adoption in the scope of students. This study aims to provide empirical evidence regarding the development of fintech in the scope of students in the Tangerang area. The research method uses primary data (questionnaires) from as many as 65 students. The results of the study prove that only Perceived Behavioural Control (PB) affects behaviour, that acceptance of technology is easier for students to understand, which is influenced by the scope of practice in the surrounding environment so that students commonly know the knowledge about fintech because of the wider development of technology. Students can make their own decisions about fintech adoption without being influenced by others.
Pemberdayaan Kelompok Wanita Tani Ayudya melalui Diversifikasi Tanaman asri, muh. farhan nur; Sanusi, Abdullah
Jurnal Pengabdian Masyarakat Hasanuddin (JPMH) Vol 5 No 2 (2024)
Publisher : Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31947/jpmh.v5i2.40202

Abstract

Salah satu permasalahan yang diidentifikasi di lokasi tersebut adalah kurangnya pengelolaan yang efektif terhadap Kelompok Wanita Tani (KWT) Ayudya. KWT Ayudya sebelumnya hanya fokus pada dua jenis tanaman, yang membatasi potensi produktivitas pertanian mereka. Program kerja KKN ini dirancang untuk memberdayakan KWT Ayudya dalam memperluas jenis tanaman yang dibudidayakan melalui usaha diversifikasi tanaman. Selain itu, program ini mencakup pembuatan materi visual berupa poster, yang bertujuan untuk membantu anggota KWT memahami teknik bercocok tanam, perawatan, dan manfaat tanaman. Metode pengabdian yang digunakan dalam program ini meliputi observasi lapangan untuk memahami kondisi kebun, diversifikasi tanaman, evaluasi berkala untuk memantau perkembangan tanaman, pembuatan poster visual sebagai sarana edukasi dan monitoring pasca-program. Dengan metode ini, diharapkan dapat terjadi peningkatan kapasitas KWT Ayudya dalam mendiversifikasi tanaman, yang pada akhirnya memberikan dampak positif terhadap produktivitas pangan dan pengelolaan lahan di komunitas tersebut.
Hasanuddin Economics and Business Review: Foreword for the Inaugural Journal Volume Julia Connell; Abdullah Sanusi
Hasanuddin Economics and Business Review VOLUME 1 NUMBER 1, 2017
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.456 KB) | DOI: 10.26487/hebr.v1i1.1238

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We are pleased to write the foreword to the inaugural Journal Volume of the Hasanuddin Economics and Business Review (HEBR). The HEBR is an initiative of the Faculty of Economics and Business, University of Hasanuddin. There will be three volumes published per year covering a range of topics from the key elds of: business; economics and management.Â