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All Journal JURNAL KEPARIWISATAAN International Journal of Social Science and Business SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Jurnal Ilmiah Hospitality Management Paryaṭaka : Jurnal Pariwisata Budaya dan Keagamaan Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Commerce Management and Tourism Studies Journal of Innovative and Creativity Journal of Education, Social & Communication Studies TRJ (Tourism Research Journal)

I Wayan Sunarsa, I Wayan

Politeknik Pariwisata Bali

Author-ID : 635429

Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

Published : 34 Documents Claim Missing Document

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Tourism Perception of General Toilet Hygiene in Objects and Tourist Attractions in Bali I Wayan Sunarsa; Nyoma Dini Andiani
International Journal of Social Science and Business Vol. 3 No. 1 (2019): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v3i1.17162

This study aims to determine the perception of tourists on the cleanliness of public toilets in Tourist Objects and Attractions in Bali. The population of this study is all public toilets that are spread on the attractiveness of tourism in all districts and cities in Bali. The toilet samples used were 20 public toilets and a sample of 10 respondents from each toilet or equal to 200 people. Data collection methods used are interviews, observations, and questionnaires. Data analysis techniques used are qualitative descriptive and analysis of interest and performance levels. The results showed that tourists' perception of the cleanliness of public toilets on tourist objects and attractions in Bali was 2.18, which meant that the toilets were less clean. Tourist comments show smelly, dirty toilets, no tissue and no soap. The level of suitability between experience and tourist expectations of cleanliness and public toilet facilities at tourist attractions in Bali is 47%. This shows that only 47% of tourist expectations can be met. While the remaining 53% cannot be fulfilled

Apakah Prosedur Pembersihan Kamar Tamu Diterapkan Pada Masa Pandemi Covid-19? Sebuah Studi Kasus Ni Kadek Dwi Dharmayanti; Ida Ayu Sri Puspa Adi; I Wayan Sunarsa; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 1 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This study on the application of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali, aims to determine the application of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali. Data obtained from interview and documentation based on the application of room cleaning procedures during the covid-19 pandemic. Analysis of the data used by researchers is a qualitative descriptive technique. Qualitative descriptive technique is an analysis technique that first describes the existing problems and then compared in discussions referring to the Standard Operational Procedures and then comes to a conclusion. From the result of the study, it can be seen that the implementation of room cleaning procedures during the covid-19 pandemic at The Laguna, a Luxury Collection Resort & Spa Nusa Dua, Bali as a whole is in accordance with the Standard Operational Procedures that have been set. However, there are some points that have not been carried out optimally.

Penerapan Protokol Kesehatan Terhadap Penanganan Tamu Check-In Pada Masa Pandemi Covid-19 di Six Senses Uluwatu Bali I Wayan Sunarsa; Ni Kadek Anggairah Lesmanawati; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

This study aims to determine the application of health protocols to the handling of check-in guests during the covid-19 pandemic at Six Senses Uluwatu Bali. Methods of data collection with documentation, observation and interviews. The data analysis used by the researcher is a qualitative descriptive technique. This study uses the CHSE (cleanliness, health, safety, environment sustainability) implementation guideline which is a benchmark for the standard of reception of check-in guests at Six Senses Uluwatu Bali during the covid-19 pandemic. The results showed that the application of health protocols to the handling of check-in guests carried out by the receptionist during the covid-19 pandemic at Six Senses Uluwatu Bali was basically in accordance with the standard operating procedure. It was said that from 2 activities, namely preparation and reception of check-in guests with 22 criteria, there were 12 criteria that had been applied 100% and 10 criteria had not been applied 100%. From the results of the study, it can be recommended that receptionist officers are expected to be able to carry out the process of cleaning the work area before starting work (2) periodically spraying disinfectant at least 3 times a day, (3) and ensuring check-in equipment is complete and sterile.

FAKTOR FAKTOR PENENTU KEPUASAN KERJA TENAGA KERJA BALI YANG BEKERJA DI KAPAL PESIAR (STUDI KASUS DI CARNIVAL CRUISE LINE) I Wayan Sunarsa
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Job satisfaction is the attitude and feeling of someone towards his job. When an employee feels job satisfaction, he will be well motivated and productive. The Balinese workforces who work on board the cruise ships need a job satisfaction guarantee. This study aims at; (1) identifying factors that determine job satisfaction of Balinese workforces who work on board the cruise ships, (2) identifying the difference of job satisfaction between those who earns from tipping system and non-tipping system, and between those who have been marriage and single marital status. The factors that were investigated were job condition factor that consists of six variables; compensation factor that consists of six variables; supervision factor that consists of four variables; opportunity for achievement, recognitions, responsibility and challengingâ€™s job factors that consists of three variables.The study was conducted at PT Cemerlang Tunggal Inti Karsa (CTI) Bali branch that is located on Tukad Jinah Street 2X Renon Denpasar Bali. The research made use non-probability sampling technique and used 230 respondents that were purposivelyselected. Questionnaires were used to collect the data, and then it was analyzed by using software tool analysis, SPSS ver. 13.Validity and reliability of instrument analysis revealed that the KMO value for all variables were above 0.05 with significance value 0.000. These values can be interpreted that the instrument used were valid and reliable. The findings of the study were; firstly the factors that determine the job satisfaction of Balinese workforces who worked on board the cruise ship were the opportunity for achievement factor with variance value 79.53; recognition factor with variance value 79.13; challengingâ€™s job factor with variance value 74.57; supervision factor with variance value 70.32; responsibility factor with variance value 67.32, compensation factor with variance value 64.73; and job condition factor with variance value 61.74. Secondly, there were significant differences between those who earns from tipping system and non-tipping system, and there were not significant differences between those who have been marriage and single marital status.

Analisis Pelaksanaan Pelatihan dalam Meningkatkan Kualitas Pelayanan Departemen Tata Graha di Hotel Sanur Beach sanur I Wayan Sunarsa
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.998

This study aims to analyze the implementation of training in improving the service quality of the department of housekeeping at Hotel Sindhu Beach Sanur. This research used descriptive analysis technique. The data collection method was carried out by interviewing, documenting and distributing questionnaires. The results of the study indicate that the implementation of the training program has been going well, namely: (a) The assessment of needs and human resources for training is in accordance with the objectives set by the management of the Sindhu Beach Hotel Sanur, (b) The training objectives have been adjusted to the needs of the stewards of the description the work of the pramugraha that has been determined by management, (c) the preparation of training criteria has gone well, (d) the training techniques used have been adjusted to the material and the number of pramugraha participating in the training, (e) the training method used by the instructors has been effective in accordance with the delivery material to pramugraha, (f) Evaluation of training implementation focused on guest complaints and data on the implementation of tasks carried out by pramugraha.

Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.

Efektivitas Penanganan Barang Bawaan Tamu Tiba Pada Saat Peak Hours di Hotel Prama Sanur Beach Bali Andika, Kadek Dwi Weda Andika; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1409

This study aims to determine the effectiveness of handling guests' luggage arriving during peak hours at the Prama Sanur Beach Hotel Bali. Data were obtained by interview, documentation and observation checklist techniques. The data that has been collected and then analyzed using qualitative descriptive analysis techniques, namely by describing the facts in the field in the form of the results of the implementation of standard operating procedures (SOP) for handling luggage for arriving guests carried out by bellboy officers at the Prama Sanur Beach Hotel Bali.The results of the analysis show that as many as seven steps of procedures for handling luggage for arriving guests have been implemented in accordance with the applicable standard operating procedures. Meanwhile, as many as four steps of the procedure for handling luggage for arriving guests have not been implemented in accordance with standard operating procedures. Procedures for handling luggage for arriving guests that have not been implemented include: not preparing a trolley and checking the condition of the trolley, not checking and counting the luggage of arriving guests, not explaining the facilities in the room and not offering assistance to guests before leaving the room. Therefore, the bell captain is expected to increase supervision of bellboy officers to be more obedient in carrying out their work because the guest experience is a thing that must be considered to maintain brand awareness of an accommodation.

Strategi Promosi Melalui Media Sosial Instagram Di Langgeng Florist Bali Wardani, Ni Made Rima Sri Darma; Sunarsa, I Wayan; Seniartha, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1493

Langgeng Florist Bali is one of the flower businesses in the Jimbaran area which was established in 2013 and has experienced very fast development. This development is supported by promotional strategies carried out on Instagram social media to introduce the products or services they have. The aim of this research is to determine the promotional strategy for Langgeng Florist Bali which is carried out through Instagram social media. Data collection techniques were carried out using interview and documentation methods. The data obtained was then analyzed using the SWOT analysis technique by combining internal and external factors. The research results show that the Instagram social media strategy implemented is as follows: (1) participating in events or exhibitions and posting these moments via Instagram stories. (2) working with influencers or popular accounts to collaborate to create interesting content about flowers, (3) creating interesting and creative visual content by utilizing Instagram features such as reels, guides, or shopping (4) carrying out product and service diversification strategies services such as wedding decorations, (5) identifying market segments and determining the market segments that best suit Langgeng Florist Bali's products and services.

Preferensi Tamu Terhadap Pelayanan Tata Graha Pada Masa Pandemi Covid-19 di Hotel X Nusa Dua, Bali Putra, Putu Erik Sutrisna; Adi, Ida Ayu Sri Puspa; Sunarsa, I Wayan
Paryaṭaka Jurnal Pariwisata Budaya dan Keagamaan Vol 1 No 1 (2022): Agustus 2022
Publisher : Institut Agama Hindu Negeri Gde Puda Mataram

The purpose of this study was to determine guest preferences for housekeeping services during the covid-19 pandemic at X Hotel Nusa Dua, Bali. This research was conducted on guest reviews on online travel agents and online interviews with the Training Manager. The type of data used is qualitative data, namely reviews of guest preferences for housekeeping services during the covid-19 pandemic. The data source used is secondary data, namely guest reviews of housekeeping services during the covid-19 pandemic at online travel agents such as TripAdvisor and Booking.com. The data analysis technique used in this study is descriptive qualitative, namely grouping guest reviews on online travel agents with details according to time of stay, range of score, score classification, aspects of reviews based on CHSE, interpreting guest preferences according to data available on online travel agents, analysing preferences in the form of the most preferred and the least preferred reviews. The results of this study will show the housekeeping services that are liked by guests and which are not liked by guests during the covid-19 pandemic at X Hotel Nusa Dua, Bali.

Exploring the relationship between employee engagement, job satisfaction, and turnover intention in the hospitality industry Sudiarta, Made; Sekarti, Ni Ketut; Sunarsa, I Wayan
Journal of Commerce, Management, and Tourism Studies Vol. 4 No. 1 (2025): Apr 2025
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v4i1.321

The high turnover rate in the hospitality industry is a significant challenge that can negatively impact operational stability and increase costs for businesses. This research aims to examine the relationship between job satisfaction, employee engagement, and turnover intention at YJR. The study investigates how factors such as job satisfaction and employee engagement influence employees' intentions to leave the organization. Utilizing a quantitative research method, data was collected through surveys and interviews with current and former employees of the restaurant. The data were analysed using descriptive statistics and correlation analysis to determine the strength of the relationships between the variables. The results indicate that both job satisfaction and employee engagement have a significant negative impact on turnover intention. Employees who reported higher levels of satisfaction and engagement were less likely to express an intention to leave the company. Conversely, those with lower satisfaction and engagement levels were more inclined to consider exiting. Additionally, the research found that key drivers of dissatisfaction include limited career development opportunities, insufficient compensation, and a lack of recognition. The study concludes that improving job satisfaction and fostering employee engagement are critical strategies for reducing turnover at this company. Practical recommendations for management include implementing policies that enhance work-life balance, offering competitive compensation, and creating career advancement opportunities. Future research could expand on this study by examining the long-term effects of these strategies on turnover rates and exploring similar relationships in other sectors of the hospitality industry.

Co-Authors Anak Agung Istri Ratna Sari Wulan Andiani, Nyoma Dini Andika, Kadek Dwi Weda Andika, Kadek Dwi Weda Andika Arnata, Rusdi Darmaputra, Putu Gde Eka Eka Darmaputra, Putu Gede Giri , I Kadek Pradeyobi Ariana Surya I Gede Darmawijaya I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Gusti Ngurah Agung Wiryanata I Ketut Surata I Wayan Basi Arjana, I Wayan Basi Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Ni Kadek Anggairah Lesmanawati Ni Kadek Dwi Dharmayanti Ni ketut iswarini Ni Ketut Sekarti Nyoma Dini Andiani Pitanatri, Made Uttari Priliani, Ni Luh Dita Pugra, I Wayan Putra, Putu Erik Sutrisna Putra, Putu Gede Eka Darma Putu Gede Eka Darmaputra Ratri Paramita Rusdiarnata, Ketut Sadiyani, Ni Wayan Sekar, Ni Wayan Seniartha, I Wayan Suarja, I Ketut Sudiarta, Made Todi Astawan, I Kadek Wardani, Ni Made Rima Sri Darma Wiguna, I Nyoman Candra Yasa, I Kadek Adi Dharma

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