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All Journal JURNAL KEPARIWISATAAN International Journal of Social Science and Business SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Jurnal Ilmiah Hospitality Management Paryaṭaka : Jurnal Pariwisata Budaya dan Keagamaan Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Commerce Management and Tourism Studies Journal of Innovative and Creativity Journal of Education, Social & Communication Studies TRJ (Tourism Research Journal)
I Wayan Sunarsa, I Wayan
Politeknik Pariwisata Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Efektivitas Penanganan Barang Bawaan Tamu Tiba Pada Saat Peak Hours di Hotel Prama Sanur Beach Bali Andika, Kadek Dwi Weda; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1409

Abstract

This study aims to determine the effectiveness of handling guests' luggage arriving during peak hours at the Prama Sanur Beach Hotel Bali. Data were obtained by interview, documentation and observation checklist techniques. The data that has been collected and then analyzed using qualitative descriptive analysis techniques, namely by describing the facts in the field in the form of the results of the implementation of standard operating procedures (SOP) for handling luggage for arriving guests carried out by bellboy officers at the Prama Sanur Beach Hotel Bali.The results of the analysis show that as many as seven steps of procedures for handling luggage for arriving guests have been implemented in accordance with the applicable standard operating procedures. Meanwhile, as many as four steps of the procedure for handling luggage for arriving guests have not been implemented in accordance with standard operating procedures. Procedures for handling luggage for arriving guests that have not been implemented include: not preparing a trolley and checking the condition of the trolley, not checking and counting the luggage of arriving guests, not explaining the facilities in the room and not offering assistance to guests before leaving the room. Therefore, the bell captain is expected to increase supervision of bellboy officers to be more obedient in carrying out their work because the guest experience is a thing that must be considered to maintain  brand awareness of an accommodation.
KINERJA PRAMUGRAHA DALAM MEMBERSIHKAN KAMAR TAMU DI HOTEL X Yasa, I Kadek Adi Dharma; Wulan, Anak Agung Istri Ratna Sari; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1745

Abstract

This study aims to determine the performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort Hotel. The theory used is the theory (Robins, 2016), which sets 4 indicators to assess employee performance: work quality, work quantity, responsibility, and cooperation. The research method used in this research is descriptive qualitative. The data collection methods used for observation, interviews, and documentation studies. Based on the results of the data analysis, 2 indicators still need improvement, and 2 indicators are good and need to be maintained. The results of the total performance of room attendants in cleaning guest rooms at The St. Regis Bali Resort show that 82% have been done and 18% have not. Suggestions that can be given are that the manager or supervisor always provides input, direction, and intensive training and is expected to increase the discipline of the room attendants so that the work results will be better in the future.
Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

Abstract

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically  
Implementasi Kebijakan Green Cleaning Pada Villa Di Kawasan Wisata Kabupaten Gianyar Bali Sunarsa, I Wayan; Seniartha, I Wayan; Sekarti, Ni Ketut; Darmaputra, Putu Gede Eka
Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Vol. 4 No. 1 (2025): JANUARI-JUNI
Publisher : Badan Penerbitan Fakultas Pertanian Universitas Ratu Samban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jemakbd.v4i1.1290

Abstract

This is a new author guidelines and article template of JIP (Jurnal Ilmiah Pariwisata ). Article should be This research aims to determine the implementation of green cleaning policies in villas in the tourist area of ​​Gianyar district Bali. This research is qualitative research with a case study approach. The number of samples is 15 villas in the tourist area of ​​Gianyar district. Data collection methods were carried out by interviews, observation and documentation. The informant is the executive housekeeper as head of the Housekeeping department. The research results show that of the 10 aspects of green cleaning that have been determined, 75.7% have been carried out and articulated well by villa entrepreneurs in the tourist area of ​​Gianyar district.
Flavours without borders: A cultural and gastronomic exploration of global cuisines, culinary diversity, and fusion experiences in food courts Pugra, I Wayan; Arjana, I Wayan Basi; Suarja, I Ketut; Sadiyani, Ni Wayan; Paramita, Ratri; Sekarti, Ni Ketut; Surata, I Ketut; Sunarsa, I Wayan
Journal of Education, Social & Communication Studies Vol. 2 No. 2 (2025): May 2025
Publisher : PT. MAWAMEDIA JAYAMUSTA BUANASIHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71028/jescs.v2i2.119

Abstract

The food court at Jimbaran, Bali, is a vibrant culinary hub offering a diverse array of local and international cuisines. This study explores the culinary experiences within the food court, examining visitor preferences, food variety, and the cultural significance of the dishes. Using a qualitative descriptive method, the research incorporates direct observations, interviews with food vendors and visitors, and thematic analysis of the available culinary options. The findings highlight a unique blend of traditional Balinese cuisine, Indonesian specialties, and international dishes catering to both local and foreign tourists. Popular choices include seafood grills, Balinese lawar, and globally influenced street food-style offerings. Additionally, the study identifies key factors contributing to customer satisfaction, such as food quality, pricing, ambiance, and service. The research concludes that Jimbaran’s food court is more than a dining space—it serves as a cultural attraction reflecting Bali’s dynamic culinary landscape. The fusion of traditional and modern flavours enhances its appeal, making it a must-visit destination for food enthusiasts. Future research could examine the impact of culinary tourism on local businesses and the sustainability of food sourcing in commercial dining spaces.
Understanding Flight Attendant Motivation Through Maslow's Hierarchy Theory Sunarsa, I Wayan; Seniartha, I Wayan; Sekarti, Ni Ketut; Iswarini, Ni Ketut; Darmaputra, Putu Gede Eka
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2036

Abstract

This study aims to understand the work motivation of flight attendants at Hotel X through the application of Maslow's Hierarchy of Needs Theory. Maslow's theory offers an effective framework for identifying and analyzing the various levels of needs that influence employee motivation, particularly in the context of housekeeping work. The methodology used was a qualitative approach with in-depth interviews with flight attendant employees. The results showed that the flight attendants' basic needs, such as salary and security, were generally met, although there were aspects that needed improvement, such as the maintenance of work equipment. Good social relationships and recognition of employee contributions significantly increased their sense of self-worth and motivation. Employees also showed high career aspirations and a desire for further development. Recommendations for Hotel X include improving the efficiency of work equipment replacement, strengthening safety and health, conducting team-building activities, implementing a reward program, providing career training, and regularly evaluating programs to improve employee motivation and well-being.
Comparative Study of Homestay Room Pricing in Munduk and Pinge Tourism Villages, Bali Wiryanata, I Gusti Ngurah Agung; Darmaputra, Putu Gde Eka; Suprastayasa, I Gusti Ngurah Agung; Sunarsa, I Wayan; Arnata, Rusdi
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.1872

Abstract

Homestays as the main form of accommodation in tourist villages have a strategic role in creating authentic experience for tourists while improving the welfare of the local community. In order to maximize the income and the sustainability of the business, pricing should be done in careful way taking into account all aspects such as room facilities, amenities and food and beverage served for breakfast. This study aims to compare the standard of room facilities, food and beverage standards for breakfast, and homestay pricing methods in Munduk and Pinge Tourism Villages, Bali. The research method used is a comparative study with a qualitative approach through observation, interviews, and documentation. The results of the study show that homestays in Munduk have more modern standards of facilities and breakfast with a more structured pricing method. Meanwhile, homestays in Pinge offer a local experience with simpler amenities and flexible pricing. These differences reflect different market segmentation and management approaches in each tourist village. This study recommends improving service standards, pricing transparency, and training for homestay managers to encourage sustainability and competitiveness of tourist villages.
WHOSE PARADISE? CUSTOMARY FORESTS, TOURISM, AND POWER IN BALI Darmawijaya, I Gede; Seniartha, I Wayan; Sunarsa, I wayan; Eka Darmaputra, Putu Gede; Todi Astawan, I Kadek
JURNAL KEPARIWISATAAN Vol 24 No 2 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i2.1958

Abstract

This paper critically examines the contested relationship between customary forest management, sustainable tourism development, and inclusive leadership in Bali, Indonesia. Through a comparative case study approach, it analyzes the divergent outcomes of community-based conservation efforts. The first case focuses on the Tamblingan Lake region, where four villages (Catur Desa) strive to gain legal recognition of their customary forest (Merta Jati) against government-backed commercial interests. The second case, Tenganan Pegringsingan Village, provides a contrasting example of a successful, long-established customary forest management system integrated with cultural tourism, albeit with emerging challenges. This research uses a comparative case study approach to understand how inclusive leadership, traditional forest management, and sustainable tourism interact. The study combines qualitative data gathered from semi-structured interviews with villagers and social media content analysis. The findings emphasize that inclusive leadership is critical in resolving conflicts between local ecological knowledge, economic pressures from development, and policies imposed from above. The paper contributes to discussions on inclusive leadership, community-based natural resource management, and sustainable tourism. It also offers policy recommendations to create fairer and more environmentally responsible tourism development in culturally sensitive settings. It specifically addresses the need for legal frameworks recognizing customary rights and promoting genuine community participation in decision-making.
Evaluating Hazard Public Signs at Nusa Penida Tourist Sites for Visitor Safety Suprastayasa, I Gusti Ngurah Agung; Sunarsa, I Wayan; Darmaputra, Putu Gde Eka; Wiryanata, I Gusti Ngurah Agung; Rusdiarnata, Ketut
Jurnal Penelitian Pariwisata Vol 9 No 2 (2025): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v9i2.293

Abstract

Public hazard signs are a critical component of tourism safety management. This research therefore aims to investigate the adequacy and effectiveness of public hazard signage at key tourist locations in Nusa Penida Island. Data are collected by questionnaire to tourists, interviews to tourists, local community and government officials and are analyzed qualitatively. The results showed that hazard signs were available in some major tourist spots, yet their number and distribution remained limited and uneven. Many signs were placed in less strategic locations such as parking areas rather than at high-risk zones, reducing their visibility and preventive function. The design and language of the signs were often text-heavy and primarily in Indonesian, with minimal use of international symbols, making them less effective for foreign visitors. Furthermore, most signs only provided general warnings without clear preventive instructions, while their physical condition in many places was poor due to lack of regular maintenance. The implications of these findings suggest the urgent need for improving the quality, placement, and maintenance of hazard signage in Nusa Penida. Collaborative efforts between local government, community, and tourism stakeholders are essential to develop standardized, multilingual, and internationally recognizable signs. Strengthening signage infrastructure will not only enhance visitor safety but also contribute to the sustainable development and positive image of Nusa Penida as a tourism destination. Keywords: hazard, Nusa Penida, public sign, safety and security
Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

Abstract

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.
Co-Authors Anak Agung Istri Ratna Sari Wulan Andiani, Nyoma Dini Andika, Kadek Dwi Weda Andika, Kadek Dwi Weda Andika Arnata, Rusdi Darmaputra, Putu Gde Eka Eka Darmaputra, Putu Gede Giri , I Kadek Pradeyobi Ariana Surya I Gede Darmawijaya I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Gusti Ngurah Agung Wiryanata I Ketut Surata I Wayan Basi Arjana, I Wayan Basi Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Ni Kadek Anggairah Lesmanawati Ni Kadek Dwi Dharmayanti Ni ketut iswarini Ni Ketut Sekarti Nyoma Dini Andiani Pitanatri, Made Uttari Priliani, Ni Luh Dita Pugra, I Wayan Putra, Putu Erik Sutrisna Putra, Putu Gede Eka Darma Putu Gede Eka Darmaputra Ratri Paramita Rusdiarnata, Ketut Sadiyani, Ni Wayan Sekar, Ni Wayan Seniartha, I Wayan Suarja, I Ketut Sudiarta, Made Todi Astawan, I Kadek Wardani, Ni Made Rima Sri Darma Wiguna, I Nyoman Candra Yasa, I Kadek Adi Dharma