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All Journal Jurnal Kajian Bali Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen ASEAN Journal on Hospitality and Tourism JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Kreativitas PKM Ultima Management : Jurnal Ilmu Manajemen Patrawidya: Seri Penerbitan Penelitian Sejarah dan Budaya International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Cahaya Mandalika Global Research on Tourism Development and Advancement (GARUDA) Journal Research of Social Science, Economics, and Management JPLED Jurnal Sains Terapan Pariwisata Open Access DRIVERset
Agoestinus Lis Indrianto, Agoestinus Lis
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Private Business' Roles as Stakeholders in Developing Surabaya as Tourism Destination Indrianto, Agoes Tinus Lis; Din, Kadir H.; Rashid, Basri
Journal of Indonesian Tourism and Development Studies Vol. 5 No. 3 (2017)
Publisher : Graduate School, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jitode.2017.005.03.07

Abstract

According to UNWTO report, the international tourist arrivals reached 1.2 billion people in 2016. There was 5% growth in the developed countries and 2% growth in the developing countries, including Indonesia. In 2016, Indonesia welcomed 11.52 million international tourists. As the second biggest city in Indonesia, Surabaya has important roles for the country. Receiving around 564,000 international tourists in 2016, Surabaya had changed into a tourism destination. The development began in 2005 when Surabaya Tourism Promotion Board was set up to promote the city tourism. This board consists of private tourism business, such as hotels, restaurants, travel agents and tourist attraction operators. They are working together with other tourism stakeholders in Surabaya. This study aims to reveal the roles of private business in developing Surabaya as tourism destination. The study describes the activities done by private business to develop Surabaya, such as conducting promotional activities, developing products, initiating new programs and joining in international events. Moreover, they are actually helping their own business as well as supporting tourism destination development in Surabaya. This study shows that commitment, consistency, and collaboration among private business as the stakeholders are the keys to develop tourism destination in Surabaya.Keywords: Destination, Development, Private Business, Roles, Surabaya, Tourism.
Perceived Risks and Evolving Travel Expectations: The Reimagining of Langkawi and Bali Tourism Landscapes after COVID-19 Azrul Abdullah; Azila Azmi; Norshamshina Mat Isa; Putu Sucita Yanthy; Agoes Tinus Lis Indrianto
Jurnal Kajian Bali (Journal of Bali Studies) Vol. 15 No. 2 (2025): Symbolism in Balinese Rituals
Publisher : Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKB.2025.v15.i02.p08

Abstract

The COVID-19 pandemic has profoundly impacted global tourism, altering travel behaviours and reshaping risk perceptions. This study investigates tourists' perceived risks and travel expectations in the new normal, focusing on Langkawi Island, Malaysia, and Bali, Indonesia, the two prominent Southeast Asian destinations. Using a qualitative approach, in-depth interviews with 60 participants (30 from each destination) revealed three key themes: destination risk, physical equipment risk, and vacation risk. The findings highlight the critical role of health and safety measures, including sanitation practices and digital innovations, in rebuilding tourist confidence. While Langkawi emphasizes family-friendly attractions and local travel bubbles, Bali leverages its cultural heritage and wellness tourism to align with evolving traveller priorities. Recommendations include adopting sustainable tourism practices, enhancing health communication, and integrating contactless technologies to foster resilience in the tourism sector. These insights offer valuable guidance for policymakers and stakeholders in designing adaptive strategies to ensure sustainable growth and competitiveness in the post-pandemic era.
Wisata Darat Labuan Bajo: Alternatif Strategis Menuju Branding Destinasi Yang Berkelanjutan Paput, Elisabeth Julianna C; Hilda Yunita Wono; Agoes Tinus Lis Indrianto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7694

Abstract

Pariwisata berperan penting dalam perekonomian nasional. Labuan Bajo sebagai Destinasi Super Prioritas selama ini dikenal luas melalui wisata bahari. Namun, dominasi tersebut menimbulkan persoalan seperti kurang berkembangnya wisata darat, ketimpangan citra destinasi, distribusi manfaat ekonomi yang tidak merata, serta kerentanan cuaca dan tekanan ekologis. Penelitian ini menganalisis potensi wisata darat Labuan Bajo serta merumuskan strategi branding agar wisata darat memiliki citra kuat sebagai alternatif sekaligus pelengkap wisata bahari. Menggunakan pendekatan kualitatif desain studi kasus, informan meliputi pemerintah daerah, BPOLBF, travel agent, masyarakat, dan wisatawan. Data dikumpulkan melalui wawancara mendalam, observasi, dan studi dokumen, lalu dianalisis tematik menggunakan NVIVO. Hasil penelitian menunjukkan pengembangan wisata darat dipengaruhi penguatan atraksi budaya dan pengalaman autentik sebagai inti produk. Interaksi budaya, narasi interpretatif, dan keterlibatan masyarakat menjadi faktor pembeda utama. Temuan menegaskan pentingnya branding terintegrasi, peningkatan kapasitas pemandu wisata, serta kolaborasi lintas sektor antara pemerintah, BPOLBF, pelaku usaha, dan masyarakat. Penelitian ini menguatkan relevansi kerangka 4A, Experiential Tourism Model, dan Customer-Based Brand Equity dalam menjelaskan keterkaitan atraksi, pengalaman, branding, dan loyalitas wisatawan. Implikasi kebijakan menekankan perlunya pengembangan wisata darat yang berdaya saing, inklusif, dan berkelanjutan melalui penguatan budaya serta kolaborasi terintegrasi.
Integration of Emotional Intelligence in the Strategic Services of Omah Tumbuh Potensi Reni Dwi Wahyuni; Agoes Tinus Lis Indrianto; Hilda Yunita Wono
Journal of Practice Learning and Educational Development Vol. 6 No. 2 (2026): Journal of Practice Learning and Educational Development (JPLED) in Press
Publisher : Global Action and Education for Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58737/jpled.v6i2.1251

Abstract

This study aims to understand how Emotional Intelligence (EI) is integrated in the strategic service process through the O.M.A.H© - Observe, Manage, Articulate/Act, Harvest framework at Omah Tumbuh Potensi (OTP). This study is motivated by the limited research that examines EI as part of the service process systematically, as most previous studies have focused more on the relationship between variables at the individual level. This research adopts a qualitative descriptive approach using in-depth interviews with purposively selected informants, including the CEO/Founder, Business Partner, Business Assistant, and 2 Clients. The data were analyzed using a thematic approach to identify patterns and meanings of EI integration in service processes. The results of the study show that EI not only functions as an individual competency in the OTP team, but also as an emotional capability that is operationalized through a structured service process. The O.M.A.H© framework serves as an applied model that allows the integration of EI in strategic services to be consistent. The findings of the study also show that superior service in the context of OTP is interpreted as a relational outcome formed through the quality of interaction and client experience during the service process. This research makes a theoretical contribution by expanding the understanding of EI as part of the service process and introducing the O.M.A.H© framework in strategic service design. Practically, this research also provides implications for service organizations in developing an EI-based service approach that is integrated in strategic services on a sustainable basis.
Co-Authors Abdullah , Azrul Adrie Oktavio Agustinus Nugroho Agustinus Nugroho Azila Azmi Azmi , Azila Azrul Abdullah Basri Rashid Basri Rashid, Basri Dimas Wahyu Setyawan Erris Kusumawidjaya Fransiska Amelia Sugianto Hendra Hilda Yunita Wono I Dewa Gde Satrya Widyaduta Kadir H. Din Kadir H. Din, Kadir H. Kusmastuti, Erny Lexi Pranata Budidharmanto Liestya Padmawidjaja Mat Isa, Norshamshina Michelle, Kathleen Norshamshina Mat Isa Paput, Elisabeth Julianna C Purwadi, Kezia Victory Putu Sucita Yanthy Rean Mitasari Reni Dwi Wahyuni Rizki Adityaji Steven Gunawan Steven Gunawan Sucita Yanthy , Putu Sugianto, Fransiska Amelia Tony Antonio Verina Wijaya Widyawati, Christy Wiliam Santoso Yahya, Ellen Lawrencia Yopy Junianto