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All Journal International Journal of Advances in Applied Sciences Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Jurnal Informatika Prosiding Semnastek Sinkron : Jurnal dan Penelitian Teknik Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA INTECOMS: Journal of Information Technology and Computer Science Zero : Jurnal Sains, Matematika, dan Terapan KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) JURIKOM (Jurnal Riset Komputer) JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Teknik dan Informatika Jurnal Elektro dan Telkomunikasi Journal of Computer System and Informatics (JoSYC) Journal of Computer Networks, Architecture and High Performance Computing RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Jurnal Info Sains : Informatika dan Sains Bulletin of Information Technology (BIT) Jurnal Minfo Polgan (JMP) TECHSI - Jurnal Teknik Informatika Jurnal Sistem Informasi Triguna Dharma (JURSI TGD) Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Nasional Teknologi Komputer Jurnal Pengabdian Masyarakat Gemilang (JPMG) Jurnal Hasil Pengabdian Masyarakat (JURIBMAS) Jurnal Pengabdian Masyarakat International Journal of Industrial Innovation and Mechanical Engineering International Journal of Computer Technology and Science Bulletin of Engineering Science, Technology and Industry Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
Andysah Putera Utama Siahaan
Universitas Pembangunan Panca Budi
Religion Agriculture, Biological Sciences & Forestry Astronomy Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Transportation Other

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Journal : International Journal of Computer Technology and Science

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Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia Andysah Putera Utama Siahaan; Wiko Pratama; Juliyandri Saragih; Muhammad Indra; Muhammad Wahyudi
International Journal of Computer Technology and Science Vol. 2 No. 1 (2025): International Journal of Computer Technology and Science
Publisher : Asosiasi Riset Teknik Elektro dan Infomatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijcts.v2i1.115

Abstract

Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analysis of service processes and activities based on ITIL stages, ranging from service strategy to continuous improvement. The findings indicate that ITIL implementation significantly enhances IT service management and promotes business intelligence effectiveness within the organization. Recommendations for further development are also provided to improve the quality and speed of IT services in the future.
Co-Authors A. Khalid, Noor Aldeen Afandi Syahputra Alex Siregar Alfiandi, Alfiandi Andreas Ghanneson Nainggolan Anwar, Dede Utari Anzas, Anzas Ibezato Zalukhu Aprijal, Rendi Arahman Harahap Arif Rahman Asyifa, Nathania Aulia, Popi Aulia, Wina Ayu, Ayu Ofta Sari Azizah Harahap, Nur Baehaqi Bambang, Bambang Sugito beckham pratama, arya Binti Saari, Erni Marlina Chairul Indra Angkat Darmeli Nasution Datin, Maha Valne Dewi Sartika Didi Riswan Dika, Dika Dina Marsauli Sibarani Efendi, Syahril Ehkan, Phaklen Eko Hariyanto Eko Hariyanto EKO WAHYUDI Farta wijaya, Rian Fawaz, Muhammad Ayyas Fawaz, Muhammad Ayyasi Hafizhah Sufina Azzahra Hasibuan, Peronika Br Hassan, Moustafa Hussein Ali Hendra Harnanda Hermansyah Hermansyah Hermawan, Bagus Ibrahim Ibrahim Imam Solihin Iqbal Wiranata Siregar Iqbal Wiranata Siregar, Jimmy Izhari, Fahmi Juliyandri Saragih Kariyani Khairil Putra Khairul Khairul , Khairul Khairul Khairul, Khairul Khairunnisa Kiki Artika Leni Marlina Leni Marlina Leni Marlina Manurung, Monica M Melva Sari Panjaitan Mesran, Mesran Muham, Dinda Novita Sari Muhammad Akbar Syahbana Pane Muhammad Indra Muhammad Iqbal Muhammad Iqbal Muhammad Irsyad Muhammad Syahputra Novelan Muhammad Wahyudi Muhammad Zarlis Natalia Nahampun Nurwijayanti Rabe, Siska Mayasari Ramatika, Desy Rambe, Rezkinah Rendi Aprijal Rian Farta Wijaya Rizky Rinaldi Simamora, Siska Simorangkir, Elsya Sabrina Asmita Sinyo Andika Nasution, Ahmad Siregar, Iqbal Wiranata Sitepu, Nabila Putri Br Sitorus, Zulham Solihin, Imam Sony Putra Sri Wahyuni Suheri Supiyandi Supiyandi Swandi Dedi Arnold Pardede Syafran Panggabean, Edwin Syahputri, Maulisa Syahri, Rahma Syamsiar, Syamsiar Syamsul Arifin Trisnani, Anis A Ullah, Insaf Utari Wanny, Puspita Wiko Pratama Wina Aulia Wulan Ramadhani Yuni Simanullang, Rahma Zuhri Ramadhan Zulham, Zulham Sitorus