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All Journal Jurnal Pariwisata Journal on Education Jurnal Ilmiah Poli Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kajian Pariwisata dan Bisnis Perhotelan Jurnal Pengabdian kepada Masyarakat Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Pengabdian Mandiri Jurnal Pengabdian Masyarakat Bhinneka International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Journal of Economics and Management Scienties Jurnal Pengabdian Masyarakat dan Riset Pendidikan Adabi: Journal Of Public Administration And Business Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) Jurnal Intelek Insan Cendikia Misterius: Publikasi Ilmu Seni dan Desain Komunikasi Visual Journal of Multidimensional Management Jurnal Bisnis Digital dan Enterpreneur (BISENTER) Jurnal Ragam Pengabdian
Azmen Kahar
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Public Health Social Sciences Other

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Journal : journal of multidimensional management

 1 
Innovative SCM Practices Driving Growth: A Case Study of Mixue's Pauh Branch in Padang City Suprapto; Azmen Kahar
Journal of Multidimensional Management Vol. 1 No. 1 (2024): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i1.10

Abstract

This study investigates the implementation of Supply Chain Management (SCM) and the advantages of the franchise business model at Mixue, a culinary brand specializing in sweet dishes, particularly in its Pauh branch. The objective is to evaluate how efficient SCM practices and comprehensive support from the franchisor, including training and the provision of high-quality raw materials, have contributed to Mixue's rapid expansion in Indonesia. A thorough literature review was conducted to identify the key factors driving Mixue's success. The findings reveal that Mixue's SCM system ensures the seamless distribution of raw materials across all outlets, maintaining consistent product quality. Additionally, continuous operational support from the parent company offers attractive business opportunities for franchisees. The study concludes that the integration of an effective SCM system with a robust franchise model has enabled Mixue to create a profitable business ecosystem, establishing it as a major player in Indonesia's culinary industry
The Influence of Perceived Organizational Support on Employee Performance Mediated by Work-Life Balance at The Balcone Suites & Resort Bukittinggi Azkarni Kamal; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.23

Abstract

Employee performance is a critical factor in achieving organizational success, particularly in the hospitality industry where service quality is paramount. This study investigates the effect of perceived organizational support (POS) on employee performance, with work-life balance (WLB) as a mediating variable, at The Balcone Suites & Resort Bukittinggi. Employing a quantitative, causal-associative design, data were collected from 94 employees using structured Likert-scale questionnaires. Analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. The findings indicate that while POS has a positive but statistically insignificant direct effect on employee performance (β = 0.168, t = 1.739, p = 0.082), it significantly influences work-life balance (β = 0.685, t = 11.832, p < 0.001). Furthermore, WLB has a significant positive effect on employee performance (β = 0.548, t = 5.446, p < 0.001) and mediates the relationship between POS and performance (β = 0.375, t = 4.725, p < 0.001). The R² values suggest that POS explains 46.9% of the variance in WLB, and together with WLB explains 45.5% of the variance in employee performance. These results highlight the pivotal role of work-life balance as a mediating mechanism in enhancing employee outcomes through organizational support. Practical implications emphasize the need for hotel management to foster supportive environments and improve work-life balance initiatives to optimize employee performance.
The Influence of Self-Efficacy and Motivation to Enter the Workforce on Job Readiness: A Study of Fourth-Year Diploma Students in Hospitality Management at State University of Padang (Class of 2021) Muhammad Hafizd; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.25

Abstract

This study examines the influence of self-efficacy and motivation to enter the workforce on the job readiness of final-year diploma students majoring in Hospitality Management at Padang State University, Indonesia. Adopting a quantitative and causal-associative approach, data were collected through structured questionnaires from 60 students and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The measurement model demonstrated strong reliability and validity, with all constructs satisfying convergent and discriminant validity criteria. The structural model results indicate that self-efficacy (β = 0.266, p < 0.01) and motivation to enter the workforce (β = 0.649, p < 0.001) significantly and positively affect job readiness, with motivation showing a stronger predictive effect. The model accounted for 58.1% of the variance in job readiness, confirming substantial explanatory power. These findings highlight the importance of psychological and motivational factors in shaping vocational students’ employability and suggest the need for educational programs to foster both self-efficacy and career motivation as part of student development strategies.
The Effect of Service Quality, Facilities, and Location on Guest Satisfaction at Truntum Hotel Padang Al Hambra; Kahar, Azmen
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.36

Abstract

This study examines the impact of service quality, facilities, and location on guest satisfaction at Truntum Padang Hotel, a four-star property in West Sumatra, Indonesia. Using a quantitative, causal-associative design, data were collected from 370 guests through a structured questionnaire employing validated SERVQUAL-based indicators and analyzed using multiple linear regression in SPSS 26.0. The results reveal that, collectively, the three independent variables significantly influence guest satisfaction (F = 94.530, p < 0.001). However, partial tests indicate that only facilities (β = 0.194, p < 0.001) and location (β = 0.233, p < 0.001) have significant positive effects, while service quality shows a positive but statistically insignificant relationship (β = 0.034, p = 0.223). These findings suggest that in this context, tangible attributes such as well-maintained amenities and strategic accessibility play a more decisive role in shaping guest perceptions than service interactions, particularly when baseline service standards are already met. The study offers practical implications for hotel managers to prioritize continuous facility upgrades and maximize location.
The Influence of Online Promotion, Customer Trust, and Perceived Value on Repurchase Intention at Harper Premier Nagoya Batam Oktavia Rahmadani; Azmen Kahar; Yonas Sara Lugistara
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.102

Abstract

This study aims to analyze the influence of online promotion, customer trust, and perceived value on guest repurchase intention at the Harper Premier Nagoya Hotel, Batam. The study employed a quantitative approach with a survey method. A sample of 150 respondents was selected using purposive sampling. The results show that consumer trust, perceived value, internet promotion, and repurchase intention are all generally in the good range. Perceived value has a significant negative impact on repurchase intention (β = −0.131; p = 0.039), but online promotion (β = 0.335; p < 0.001) and customer trust (β = 0.348; p < 0.001) have positive and significant effects. This negative correlation could mean that visitors' perceptions of the advantages have fallen short of their expectations in terms of cost, level of service, or overall experience. The measurement items, including any potential reverse-coded items, should be reexamined, and this result should be regarded cautiously. Online promotion, customer trust, and perceived value all had a substantial simultaneous impact on repurchase intention (F = 37.290; p < 0.001). The three factors account for 42.2% of the variance in repurchase intention, according to an Adjusted R² of 0.422. These results imply that improving customer trust and digital marketing tactics is crucial to boosting visitors' desire to return to the Harper Premier Nagoya Batam Hotel.
The Influence of Internal Communication On Employee Productivity At The Axana Hotel Padang Arda Dian Nugraha Arda; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.83

Abstract

This study aims to analyze the effect of internal communication on employee productivity at The Axana Hotel Padang. The research employs an associative quantitative approach with a population of 61 employees, using a total sampling technique. Data were collected through a Likert-scale questionnaire that had been tested for validity and reliability. The results of multiple linear regression analysis show that internal communication (regression coefficient = 0.401; t = 3.892; p = 0.000) has a positive and significant effect on employee productivity. Path analysis indicates that the direct influence of internal communication on employee productivity is 0.605, while the indirect effect through other variables is 0.088, resulting in a total effect of 0.693. These findings demonstrate that effective internal communication can significantly enhance employee productivity. The results of this research are expected to serve as a reference for hotel management in formulating more effective and productive human resource policies
Work Motivation, Competence, and Employee Performance in a Four-Star Hotel: Evidence from Bedrock Hotel Kuta Bali Ari Maulana Yusro; Azmen Kahar
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.95

Abstract

The intensifying competition in Bali's four-star hotel segment requires sustained human-resource performance to maintain international service standards. This study examines the partial and simultaneous effects of work motivation and competence on employee performance at Bedrock Hotel Kuta Bali, where an internal appraisal indicated that the overall performance score rose from 10.6 (2024) to 11.9 (2025) while the competence sub-score remained stagnant at 3.0. A quantitative causal-associative design was employed using a saturated sample of 60 permanent employees. Data were collected through a five-point Likert questionnaire (29 items) adapted from established instruments and analysed using multiple linear regression in IBM SPSS Statistics 29. The instrument satisfied validity (r-count > 0.254) and reliability (Cronbach's α = 0.872–0.911), and all classical-assumption tests were met. The regression results show that work motivation (β = 0.390, t = 3.739, p < 0.001) and competence (β = 0.330, t = 3.247, p = 0.002) have positive and significant partial effects on employee performance, and jointly explain 31.9% of its variance (Adjusted R² = 0.295; F(2, 57) = 13.32, p < 0.001). Work motivation emerged as the more dominant predictor. The findings suggest that hotel management should implement department-specific competence-development programmes and motivation-enhancing practices—such as structured on-the-job training, supervisor coaching, and performance-based recognition—to sustain service quality during high-occupancy periods.
The Influence of Price, Place, and Promotion on Guests' Repurchase Intention at Pangeran City Hotel Muhammad Aidil Irsan; Azmen Kahar
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.96

Abstract

This study aims to analyze the influence of price, place, and promotion on guests' repurchase intention at Pangeran City Hotel, Padang. The research was motivated by occupancy-rate fluctuations and guest complaints concerning the mismatch between room rates and facilities, limited parking availability, and underperforming promotional activities. A quantitative causal-associative design was employed. Data were collected through a structured questionnaire distributed to 100 respondents who had checked out from Pangeran City Hotel, selected using purposive sampling. The instrument was measured using a five-point Likert scale and tested for validity and reliability prior to data collection. Data were analyzed using multiple linear regression in IBM SPSS Statistics version 26 after fulfilling the classical assumption tests of normality, heteroscedasticity, and multicollinearity. The results show that price (β = 0.363; p = 0.011) and place (β = 0.422; p = 0.001) have positive and significant effects on repurchase intention, while promotion (β = 0.245; p = 0.119) has a positive but insignificant effect. Place is the most dominant predictor. Simultaneously, the three variables explain 63.3% of the variance in repurchase intention. The findings imply that hotel management should align room prices with delivered facilities, sustain location-based service advantages, and redesign promotional strategies to be more relevant and attractive to repeat guests.
Co-Authors Abdul Karim Afriyus Missiyona Agus Nurofik Ahmad Rafli Al Fajar Quata Al Hambra Al Ikhsan Nul Kamil Alif Muhammad Hafiz Alvina Mardelina Anggun Kurniati Anisa Febriani Putri Arda Dian Nugraha Arda Ari Maulana Yusro Arista Nidia Putri Asrul Mulyadin Asrul Mulyadin Azkarni Kamal Azzahra.w, lathifa Belayan Suci Clarisa Nadine Alfarisi Cut Afifah Yoriska Dabitha Wise Maliha Desniati Baene Febrianto, Beni Feri Ferdian Feriantano Sundang Pranata Gilang Pratama Gita Lista Hanifa Nurul Khaira Harmawan, Violintikha Hasbi Akilla Adry Helzira Trijavalia Adha Hermansyah Hermansyah Hermansyah Hermansyah Hilda Nurhidayati Ilham Ibnu Qalbi YK Indah Purnamasari Ingrid Frestika Zai Jefri Muhamad Ridho Jefriyan Putra Deska Kamal Abdullah Khairani Saladin Khairul Ikhwan Meci Nilam Sari Meci Nilam Sari Meci Nilam Sari Meci Nilam Sari, Meci Nilam Melisa Diah Miftahur Rahmayuni Muhammad Adzkia Madani Muhammad Aidil Irsan Muhammad Althof Fauzan Zain Muhammad Dzaki Muhammad Hafizd Muhammad Zahran Nadia Angraini Nasywa Farhanah Izan Nisa Ul Anija Nur Putri Khalbi Nurlatifa Syahara Oktavia Rahmadani Putri Arisya Ningsih Qauratunnada Qauratunnada Rahayu Melani Ravel Dwi Septia Andika Rezki Pratama Rezkia Lailatul Rahmah Ridho Ryswaldi Rika Septrizarty Rika Septrizarty Rika Septrizarty Riska Dina Mailani Sal Sabila Rahmi Ismael Saladin, Khairani Salma Mutia Rahmi Sartika Yuliana Septrizarty, Rika Sharnuke Asrilsyak Silvia Silvia Sri Nova SUPRAPTO Tesia Fadillah Vischa Mansyera Pratama Vischa Mansyera Pratama Wiken Zelmiyas Wila Farlina Yessica Amelia Agustin Yonas Sara Lugistara Yudi Mubarok Yulia Rahmi Zahwa Putri Derisanz