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All Journal Jurnal Pariwisata Journal on Education Jurnal Ilmiah Poli Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Pengabdian Mandiri Jurnal Pengabdian Masyarakat Bhinneka International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Journal of Economics and Management Scienties Adabi: Journal Of Public Administration And Business Misterius: Publikasi Ilmu Seni dan Desain Komunikasi Visual Journal of Multidimensional Management Jurnal Bisnis Digital dan Enterpreneur (BISENTER)
Azmen Kahar
Universitas Negeri Padang
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Journal of Multidimensional Management

 1 
Innovative SCM Practices Driving Growth: A Case Study of Mixue's Pauh Branch in Padang City Suprapto; Azmen Kahar
Journal of Multidimensional Management Vol. 1 No. 1 (2024): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i1.10

Abstract

This study investigates the implementation of Supply Chain Management (SCM) and the advantages of the franchise business model at Mixue, a culinary brand specializing in sweet dishes, particularly in its Pauh branch. The objective is to evaluate how efficient SCM practices and comprehensive support from the franchisor, including training and the provision of high-quality raw materials, have contributed to Mixue's rapid expansion in Indonesia. A thorough literature review was conducted to identify the key factors driving Mixue's success. The findings reveal that Mixue's SCM system ensures the seamless distribution of raw materials across all outlets, maintaining consistent product quality. Additionally, continuous operational support from the parent company offers attractive business opportunities for franchisees. The study concludes that the integration of an effective SCM system with a robust franchise model has enabled Mixue to create a profitable business ecosystem, establishing it as a major player in Indonesia's culinary industry
The Influence of Perceived Organizational Support on Employee Performance Mediated by Work-Life Balance at The Balcone Suites & Resort Bukittinggi Azkarni Kamal; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.23

Abstract

Employee performance is a critical factor in achieving organizational success, particularly in the hospitality industry where service quality is paramount. This study investigates the effect of perceived organizational support (POS) on employee performance, with work-life balance (WLB) as a mediating variable, at The Balcone Suites & Resort Bukittinggi. Employing a quantitative, causal-associative design, data were collected from 94 employees using structured Likert-scale questionnaires. Analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. The findings indicate that while POS has a positive but statistically insignificant direct effect on employee performance (β = 0.168, t = 1.739, p = 0.082), it significantly influences work-life balance (β = 0.685, t = 11.832, p < 0.001). Furthermore, WLB has a significant positive effect on employee performance (β = 0.548, t = 5.446, p < 0.001) and mediates the relationship between POS and performance (β = 0.375, t = 4.725, p < 0.001). The R² values suggest that POS explains 46.9% of the variance in WLB, and together with WLB explains 45.5% of the variance in employee performance. These results highlight the pivotal role of work-life balance as a mediating mechanism in enhancing employee outcomes through organizational support. Practical implications emphasize the need for hotel management to foster supportive environments and improve work-life balance initiatives to optimize employee performance.
The Influence of Self-Efficacy and Motivation to Enter the Workforce on Job Readiness: A Study of Fourth-Year Diploma Students in Hospitality Management at State University of Padang (Class of 2021) Muhammad Hafizd; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 1 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i1.25

Abstract

This study examines the influence of self-efficacy and motivation to enter the workforce on the job readiness of final-year diploma students majoring in Hospitality Management at Padang State University, Indonesia. Adopting a quantitative and causal-associative approach, data were collected through structured questionnaires from 60 students and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The measurement model demonstrated strong reliability and validity, with all constructs satisfying convergent and discriminant validity criteria. The structural model results indicate that self-efficacy (β = 0.266, p < 0.01) and motivation to enter the workforce (β = 0.649, p < 0.001) significantly and positively affect job readiness, with motivation showing a stronger predictive effect. The model accounted for 58.1% of the variance in job readiness, confirming substantial explanatory power. These findings highlight the importance of psychological and motivational factors in shaping vocational students’ employability and suggest the need for educational programs to foster both self-efficacy and career motivation as part of student development strategies.
The Effect of Service Quality, Facilities, and Location on Guest Satisfaction at Truntum Hotel Padang Al Hambra; Kahar, Azmen
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.36

Abstract

This study examines the impact of service quality, facilities, and location on guest satisfaction at Truntum Padang Hotel, a four-star property in West Sumatra, Indonesia. Using a quantitative, causal-associative design, data were collected from 370 guests through a structured questionnaire employing validated SERVQUAL-based indicators and analyzed using multiple linear regression in SPSS 26.0. The results reveal that, collectively, the three independent variables significantly influence guest satisfaction (F = 94.530, p < 0.001). However, partial tests indicate that only facilities (β = 0.194, p < 0.001) and location (β = 0.233, p < 0.001) have significant positive effects, while service quality shows a positive but statistically insignificant relationship (β = 0.034, p = 0.223). These findings suggest that in this context, tangible attributes such as well-maintained amenities and strategic accessibility play a more decisive role in shaping guest perceptions than service interactions, particularly when baseline service standards are already met. The study offers practical implications for hotel managers to prioritize continuous facility upgrades and maximize location.
The Influence of Internal Communication On Employee Productivity At The Axana Hotel Padang Arda, Arda Dian Nugraha; Azmen Kahar
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.83

Abstract

This study aims to analyze the effect of internal communication on employee productivity at The Axana Hotel Padang. The research employs an associative quantitative approach with a population of 61 employees, using a total sampling technique. Data were collected through a Likert-scale questionnaire that had been tested for validity and reliability. The results of multiple linear regression analysis show that internal communication (regression coefficient = 0.401; t = 3.892; p = 0.000) has a positive and significant effect on employee productivity. Path analysis indicates that the direct influence of internal communication on employee productivity is 0.605, while the indirect effect through other variables is 0.088, resulting in a total effect of 0.693. These findings demonstrate that effective internal communication can significantly enhance employee productivity. The results of this research are expected to serve as a reference for hotel management in formulating more effective and productive human resource policies
Co-Authors Agus Nurofik Al Hambra Anggun Kurniati Arda, Arda Dian Nugraha Asrul Mulyadin Asrul Mulyadin Azkarni Kamal Dabitha Wise Maliha Feriantano Sundang Pranata Hermansyah Hermansyah Hermansyah Hermansyah Hilda Nurhidayati Jefriyan Putra Deska Meci Nilam Sari Meci Nilam Sari Meci Nilam Sari Meci Nilam Sari, Meci Nilam Muhammad Althof Fauzan Zain Muhammad Hafizd Nadia Angraini Nasywa Farhanah Izan Nur Putri Khalbi Ravel Dwi Septia Andika Ridho Ryswaldi Rika Septrizarty Rika Septrizarty Rika Septrizarty Saladin, Khairani Sartika Yuliana Septrizarty, Rika Sharnuke Asrilsyak SUPRAPTO Vischa Mansyera Pratama Wila Farlina Yudi Mubarok Yulia Rahmi