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Hubungan Kualitas Makanan dan Pelayanan Terhadap Kepuasan Pelanggan Rumah Makan XX Latifah, Rizqa Nurul; Rahmawati, Esti Dwi; Muftiyanto, Taufiq Nur
Journal of Economics and Economic Education Vol. 2 No. 1 (2025): Journal of Economic and Economic Education
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jeee.v2i1.1442

Abstract

Penelitian ini bertujuan untuk mengetahui hubungan kualitas makanan dan pelayanan terhadap kepuasan pelanggan Rumah Makan XX. Penelitian ini menggunakan metode penelitian kuantitatif. Populasi dalam penelitian ini adalah pelanggan di Rumah Makan XX dan jumlah sampel dalam penelitian ini sebanyak 100 responden menggunakan teknik purposive sampling. Variabel yang digunakan dalam penelitian ini adalah kualitas makanan dan pelayanan dan kepuasan pelanggan. Data yang digunakan dalam penelitian ini berupa data primer. Metode pengumpulan data yang digunakan adalah kuesioner. Teknik analisis menggunakan analisis regresi linear berganda menggunakan alat SPSS 27, dengan uji instrumen, uji asumsi klasik, uji t, dan uji f. Hasil penelitian ini menunjukan bahwa kualitas makanan memiliki hubungan positif dan signifikan terhadap kepuasan pelanggan, dan kualitas pelayanan memiliki hubungan hubungan positif dan signifikan terhadap kepuasan pelanggan.
Pengaruh Brand Ambassador, Brand Awareness, Dan Brand Image Terhadap Minat Masyarakat Dalam Berinvestasi Di Ajaib Febi Ardhani; Rayhan Gunaningrat; R. Taufiq Nur Muftiyanto
Jurnal Manajemen Riset Inovasi Vol. 2 No. 2 (2024): April: Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v2i2.2474

Abstract

The background to this research is that the author wants to know whether people have an interest in investing or not, especially in the Ajaib application. Apart from that, it aims to determine the influence of brand ambassador, brand awareness and brand image on people's interest in investing in Ajaib. The research method used is quantitative, with probability sampling as data collection. The number of respondents was 100 and data analysis used SPSS software. With the research results, brand ambassadors have no influence on investment interest, brand awareness has no influence on investment interest, and brand image has an influence on investment interest.
Pengaruh Pemasaran Media Sosial, Word Of Mouth dan Kualitas Produk terhadap Kepuasan Konsumen Richeese Factory di Kota Solo Adivarani Diaz Rahmawati; Eka Darma Ningtyas; Rayhan Gunaningrat; R. Taufiq Nur Muftiyanto
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 1 (2024): Februari: Jurnal Riset dan Inovasi Manajemen
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i1.2429

Abstract

The ever-growing global business world provides opportunities for the food industry, the large number of fast food restaurants in Indonesia causes intense competition in fighting for the quality and quality of the products produced. Researchers chose Richeese Factory as the research target because it is the only fast food restaurant that has superior product innovation, namely crispy fried chicken topped with spicy sauce and cheese sauce so that it can attract consumers' attention when consumers are more selective and innovative in choosing fast food restaurant products. A quantitative approach was taken in this study. A questionnaire created with Google Form media was used to collect data. 100 respondents made up the sample, which was selected through non-probability sampling methods. In this method, the population or elements selected as samples do not have the same chances or opportunities. The study's findings demonstrate that product quality has no bearing on customer satisfaction, word-of-mouth has a big impact on satisfaction, and social media has no effect at all.
Analysis of the Efficiency of Swallow Cultivation as an Agribusiness Effort in Society A. Besse Dahliana; R. Taufiq Nur Muftiyanto; Sitti Normawati; Muhamad Habib; Rosa Zulfikhar
Jurnal Penelitian Pendidikan IPA Vol 10 No 8 (2024): August
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i8.8133

Abstract

This research aims to analyze the efficiency value of swallow cultivation as an agribusiness effort in the community in Bone Regency. The demand for swallow nests on the world market is still very high, so to meet market demand, people are starting to try to cultivate swallows by building swallow houses, including in Bone Regency. Every business, including the swallow business, is certainly not free from various risks, especially in terms of financial risks, even though the production volume is quite high. Therefore, swallow breeders must know the analysis of the business they are carrying out, not only limited to how to maintain and cultivate swiftlets to produce nests as the main product of production. This research uses quantitative research methods with data collection techniques using questionnaires distributed to 30 wallet bird entrepreneurs. The results of the research prove that the business efficiency value for swiftlet cultivation in Bone Regency with a period of 1 - 4 years is 12. Meanwhile, businesses with a period of more than 5 years obtain a value of 23. This explains that the swiftlet cultivation business in Bone Regency has been implemented. efficient because the R/C Ratio value is > 1, meaning that every Rp. 1 of costs incurred in the swiftlet cultivation business over a business period of 1 – 4 years will generate Rp. 12. Meanwhile, businesses with a business period of more than 5 years will generate revenues of IDR. 23.
Pengaruh Beban Kerja dan Teknologi Informasi Kerja terhadap Komitmen Organisasi Karyawan pada PT Matahari Department Store Tbk Solo Square Bunga Anggelina Putri; Agus Suyatno; Taufiq Nur Muftiyanto; Umi Hanifah
Excellent Vol 13, No 1 (2026)
Publisher : STIE AUB Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36587/exc.v13i1.2168

Abstract

This research investigates employee organizational commitment, workload, and work-related information technology at PT Matahari Department Store Tbk Solo Square. This research is quantitative and causal. The sample was established using the Slovin formula, resulting in 70 respondents chosen from a total of 238 employees via a purposive sampling method. Data were gathered through a 1-5 Likert scale questionnaire and analyzed with SPSS version 27. This research employed validity, reliability, classical assumption evaluations, multiple linear regression analysis, t-tests, and R² values. The findings indicated that both workload and work-related information technology affect organizational commitment at PT Matahari Department Store Tbk Solo Square. This research can assist organizations in balancing workloads fairly and enhancing information technology to boost employee commitment to the organization.
EFIKASI DIRI DAN KEMAMPUAN ADAPTASI BERPENGARUH TERHADAP KINERJA PEGAWAI PADA BADAN PUSAT STATISTIK KABUPATEN JEPARA Muhammad Falah Alfian; Taufiq Nur Muftiyanto; Indra Hastuti
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 03, September 2026 Published
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.18024

Abstract

Salah satu faktor yang menentukan seberapa efektif suatu organisasi sektor publik mencapai tujuannya adalah kinerja karyawan. Adaptabilitas dan efektivitas dianggap sebagai komponen yang dapat meningkatkan kinerja karyawan dalam menghadapi lingkungan kerja yang dinamis. Studi ini meneliti pengaruh adaptabilitas dan efikasi diri terhadap kinerja karyawan di Badan Pusat Statistik (BPS) Kabupaten Jepara. Studi ini menggunakan metode kuantitatif dan survei. Tiga puluh dua karyawan direkrut dari sampel jenuh. Data dikumpulkan melalui kuesioner, dan IBM SPSS Statistics 27 digunakan untuk melakukan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa adaptabilitas dan efektivitas memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Studi ini menunjukkan bahwa kepercayaan diri karyawan terhadap kemampuan mereka dan kemampuan mereka untuk beradaptasi dengan lingkungan kerja yang berbeda meningkatkan kinerja mereka. Temuan ini menunjukkan bahwa karyawan yang bekerja di perusahaan sektor publik lebih produktif, dan peningkatan adaptabilitas dan efikasi diri harus menjadi bagian dari strategi pengembangan sumber daya manusia.
Pengaruh Work Life Balance dan Stress Kerja terhadap Employee Engagement Karyawan Gen Z Coffee Shop di Kota Surakarta Anggun Kusumawardani; Harsanto Harsanto; Taufiq Nur Muftiyanto
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 5 No. 3 (2026): September : Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v5i3.7676

Abstract

This study aims to determine the effect of Work Life Balance and job stress on Employee Engagement among Gen Z employees working at Coffee Shops in Surakarta City. This study used a quantitative approach involving 82 Gen Z employee respondents aged 18-27 years with a minimum work period of 3 months. Data were analyzed using SmartPLS software. The results show that Work Life Balance has a significant positive effect, while job stress has a significant negative effect on Employee Engagement. Both variables jointly explain 41% of the variation in Employee Engagement. Work Life Balance is proven to be the most influential factor in enhancing the work engagement of Gen Z employees. These findings indicate that work-life balance should be a priority for coffee shop management. A work environment that supports this balance can help enhance employee well-being and comfort in performing their duties. Therefore, the company needs to implement flexible work policies and manage workloads to minimize stress and boost employee engagement.
Pengaruh Digital Leadership dan Kepuasan Kerja terhadap Komitmen Organisasi Karyawan PT Tiga Serangkai Pustaka Mandiri Amanda Intan Nur Aini; Taufiq Nur Muftiyanto; Nur Hadi
JURNAL RISET MANAJEMEN (JURMA) Vol 4 No 3 (2026): September: JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v4i3.4697

Abstract

PT Tiga Serangkai Pustaka Mandiri serves as the research locus for this study, which aims to analyze the influence of digital leadership and job satisfaction on employees' organizational commitment. An explanatory quantitative approach was chosen as the research method, with primary data collected through a Likert-scale questionnaire involving 66 respondents as the sample. SPSS version 25 software was used for data processing and analysis. All questionnaire items were declared valid and reliable based on instrument testing results. Classical assumption tests confirmed that the data were normally distributed and free from multicollinearity and heteroscedasticity issues. Organizational commitment is positively and significantly influenced by digital leadership and job satisfaction, both partially and simultaneously, as shown by multiple linear regression analysis. The adjusted coefficient of determination (Adjusted R²) value of 78.3% indicates that the two independent variables can explain the variation in organizational commitment, while the remaining 21.7% is influenced by other factors not examined in this research model. These findings emphasize the importance for management to continuously develop digital leadership competencies and maintain employee well-being in order to sustain high levels of organizational commitment.
Pengaruh Komunikasi Digital, Aplikasi Absensi dan Motivasi Kerja terhadap Disiplin Kerja Karyawan pada PT Tiga Serangkai Pustaka Mandiri Rini Wulandari; Taufiq Nur Muftiyanto; Indra Hastuti
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 3 (2026): September: OPTIMAL: Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i3.12793

Abstract

This study aims to analyze the effects of digital communication, attendance applications, and work motivation on employee work discipline at PT Tiga Serangkai Pustaka Mandiri. A quantitative approach was employed using a survey method involving 66 respondents. The data were analyzed using IBM SPSS Statistics 25 through validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F-test, and the coefficient of determination (R²). The results indicate that digital communication, attendance applications, and work motivation each have a positive and significant partial effect on employee work discipline. Simultaneously, the three variables also have a positive and significant effect on employee work discipline. The coefficient of determination (R²) of 0.691 indicates that the three independent variables explain 69.1% of the variation in employee work discipline, while the remaining 30.9% is explained by other factors outside the scope of this study. These findings demonstrate that effective digital communication, optimal implementation of attendance applications, and increased work motivation can contribute to improving employee work discipline. This study is expected to provide practical considerations for companies in developing strategies to improve employee work discipline through the optimization of communication and attendance technologies and the strengthening of work motivation.
Hubungan Kepercayaan, Kualitas dan Kepuasan Terhadap Loyalitas Nasabah di KSPPS BMT Dinar Barokah Jumapolo Karanganyar Leny Septyawati; Khabib Alia Akhmad; R. Taufiq Nur Muftiyanto
Jurnal Publikasi Ilmu Manajemen Vol. 3 No. 3 (2024): September: Jurnal Publikasi Ilmu Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v3i3.4121

Abstract

The banking sector is expanding quickly in this period of globalization and intensifying corporate competition. Building the loyalty of new customers and keeping hold of existing ones are two important components of successful banking. Thus, it is critical to conduct research on the variables that affect client loyalty if banks are to remain viable and expand. In this particular context, it has been acknowledged that customer pleasure, trust, and service quality play a significant role in fostering client loyaltyThe aim of this research is to determine and investigate how customer loyalty is impacted by quality, trust, and service satisfaction. Customers of KSPPS BMT Dinar Barokah Jumapolo who have completed service transactions at the cooperative made up the study's population. Purposive sampling is is the sampling technique applied in this research.