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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora SULTANIST: Jurnal Manajemen dan Keuangan AS-SABIQUN: Jurnal Pendidikan Islam Anak Usia Dini Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Penelitian Inovatif Kalbisocio: Jurnal Bisnis dan Komunikasi Journal Of Human And Education (JAHE) Jurnal Sosiologi Dialektika Sosial Mamangan Social Science Journal Innovative: Journal Of Social Science Research Jurnal Ilmu Sosial dan Politik (JISPOL) JURNAL PUBLIK REFORM
Vera A.R. Pasaribu
Universitas HKBP Nommensen
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Implementation of Agile Government and Public Perception of the Quality of Public Services in Medan City Pasaribu, Vera Asihna Riris; Pasaribu, Johnson
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i2.2026.1299-1310

Abstract

Kualitas pelayanan publik merupakan indikator penting dalam menilai efektivitas kinerja pemerintah dalam memenuhi kebutuhan publik. Menghadapi dinamika perubahan sosial dan perkembangan teknologi digital, pemerintah dituntut untuk mengembangkan model tata kelola yang lebih adaptif dan inovatif. Salah satu pendekatan yang muncul dalam studi administrasi publik adalah konsep Agile Government, sebuah model tata kelola yang menekankan fleksibilitas organisasi, responsivitas kebijakan, kolaborasi, dan penggunaan teknologi digital dalam penyampaian pelayanan publik. Studi ini bertujuan untuk menganalisis bagaimana implementasi Agile Government memengaruhi persepsi publik terhadap peningkatan kualitas pelayanan publik di Kota Medan. Studi ini menggunakan pendekatan kualitatif dengan desain penelitian deskriptif untuk memperoleh pemahaman yang lebih dalam tentang implementasi prinsip-prinsip Agile Government dalam pelayanan publik dan dampaknya terhadap persepsi publik. Hasil penelitian menunjukkan bahwa implementasi prinsip-prinsip Agile Government berkontribusi pada peningkatan persepsi publik terhadap kualitas pelayanan publik. Fleksibilitas pelayanan, kecepatan respons dari pejabat pemerintah, dan penggunaan teknologi digital memudahkan masyarakat untuk mengakses pelayanan pemerintah. Dengan demikian, Agile Government dapat menjadi strategi penting dalam meningkatkan kualitas pelayanan publik, menjadikannya lebih adaptif, responsif, dan berorientasi pada kebutuhan publik
ANALISIS PERSEPSI MASYARAKAT TENTANG PELAYANAN PADA OBJEK WISATA SI BEA-BEA KABUPATEN SAMOSIR Nadya Pelmawati Situmorang; Marlan Hutahaean; Vera Pasaribu
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.810

Abstract

This study aims to analyze public perceptions of services at the Sibea-Bea tourist attraction in Samosir Regency and identify influencing factors. Sibea-Bea is a rapidly developing, leading tourist destination in the Lake Toba area, with its main attractions being natural panoramas and religious tourism. However, over time, the services provided to tourists have been deemed suboptimal, influencing public perception. The research results show that public perception of services at the Sibea-Bea tourist attraction is generally considered quite good. This is evidenced by the SERVQUAL service quality dimensions, which include physical appearance, reliability, responsiveness, assurance, and empathy. The empathy and assurance dimensions received the highest ratings due to the friendly attitude of the community and the sense of security felt by tourists. However, the physical appearance dimension still faces shortcomings, particularly in public facilities such as toilets, trash cans, and rest areas. Furthermore, limited staffing also hampers optimal service delivery.
ANALISIS IMPLEMENTASI ADAPTIVE GOVERNANCE DALAM MENINGKATKAN KINERJA ASN DI KANTOR KECAMATAN MEDAN TIMUR Claudia Evelyn; Vera Pasaribu; Natalia Sihombing
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.820

Abstract

The development of the digital era requires government institutions to adapt their bureaucratic work systems and public services to become more effective and responsive. However, the adaptation process still faces several challenges, such as limited technological competence, conventional bureaucratic work patterns, and the readiness of civil servants to face change. Therefore, an adaptive governance approach is needed to encourage flexibility and the ability of organizations to adjust to environmental dynamics. This study aims to analyze the implementation of adaptive governance in improving the performance of civil servants at the Medan Timur Sub-district Office and to identify supporting and inhibiting factors. This research uses a qualitative method with a descriptive approach through interviews and documentation studies. Data analysis applies the Miles and Huberman model, which includes data reduction, data display, and conclusion drawing. The results show that the implementation of adaptive governance is reflected in collaboration among employees, flexibility in work procedures, improvement of civil servants’ capacity in the use of technology, and the role of transformational leadership in encouraging openness to change. These efforts contribute to improving work effectiveness and the quality of public services. However, several obstacles remain, including limited digital skills, lack of technical training, and work habits that are still oriented toward manual systems. The study concludes that adaptive governance plays an important role in improving civil servant performance and supporting organizational adaptation to the digital transformation of public services.
ANALISIS IMPLEMENTASI PROGRAM DANA DESA DALAM MENANGGULANGI PEMUKIMAN KUMUH DI KELURAHAN BELAWAN BAHAGIA, KECAMATAN MEDAN BELAWAN Hernatha Abigail Hutagalung; Vera Pasaribu; Jonson Rajagukguk
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.823

Abstract

The issue of slum settlements remains one of the environmental problems in urban areas, including in Belawan Bahagia Subdistrict, Medan Belawan District. The government is attempting to address this problem through various development programs. This study analyzes the implementation of the Village Fund program in tackling slum settlements in Belawan Bahagia Subdistrict using George C. Edwards III's theory. The method used is qualitative through interviews, observation, and documentation. The research results show that the program implementation has gone quite well but is not yet optimal. Community communication and participation are still low, resources are limited, while the disposition of officials and the bureaucratic structure have functioned well. The program contributes to environmental improvement but still requires optimization.
Co-Authors Agus Kristin Saruksuk Alfred N. Tambunan Anggita Serevina Sigalingging Bancin, Sampeida Charles M Sianturi Claudia Evelyn Degedona, L. Primawati Dimpos Manalu Gulo, Mutiara Wisda Gultom, Anathasya Brace Br Halawa, Susi Yanti Harefa, Novitasari Hernatha Abigail Hutagalung Iman Setiawan Zalukhu Johnson Pasaribu Jonson Rajagukguk Juara Simanjuntak Lumbantobing, Artha Manurung, Priani Marbun, Budiman Mare, Mer Yam Andani Simare Maringan Panjaitan Marlan Hutahaean Nadya Pelmawati Situmorang Nalom Siagian Natalia Sihombing Nduru, Sri Selvia Julita Okta Karneli, Okta Pasaribu, Romindo M. Purba, Debora Betti Sadrakh Valencius Sinaga Sagala, Rista Suci Kristiani Saragih, Sarah Maharani Saruksuk, Agus Krsitin Sianturi, Charles Makmur Sigalingging, Anggitha Serevina Sihombing, Ferlindo Sihombing, Natalia E. Sijabat, Hegy Maylisa Sinaga, Yolanda Febrianti Br Taringan, n Pascal Tiarma Widia Devi Sitanggang Vera Aginta Purba Waruwu, Putra Perdamaian Zalukhu, Iman Setiawan Anugrah Zega, Destri Pinta Sari