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All Journal Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Manajemen dan Bisnis Kreatif Ekobis: Jurnal Ilmu Manajemen dan Akuntansi Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) Bulletin of Management and Business Journal of Management Research and Studies
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The Influence of Job Characteristics and Individual Characteristics on Organizational Commitment and Implications on Job Satisfaction Yohana Jesika Lujunai; Survival; Mulyono
Journal of Management Research and Studies Vol. 3 No. 1: January - June (2025)
Publisher : Optima Science

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Abstract

The purpose of the study was to analyze the influence of job characteristics and individual characteristics on organizational commitment and their implications for job satisfaction. This study is a positivist study, with an explanatory or explanatory type of research. This study uses a quantitative approach because the data that will be used to analyze the relationship between variables is expressed in numbers or numerical scales. The population in this study includes all employees working at PT. Best Profit Futures Malang branch office totaling 131 employees. To measure the sample size to be studied, the researcher used the Slovin formula, which was 57 employees. The statistical data analysis technique through Path Analysis used in this study is Partial Least Square-Structural Equation Modeling (PLS-SEM) with the SmartPLS application. The results showed that job characteristics have a significant positive effect on job satisfaction. Individual characteristics do not have a significant positive effect on job satisfaction. Job characteristics have a significant positive effect on organizational commitment. Individual characteristics have a significant positive effect on organizational commitment. Organizational commitment has a significant positive effect on job satisfaction. Job characteristics have an effect on job satisfaction mediated by organizational commitment. Individual characteristics have an effect on job satisfaction mediated by organizational commitment.
The Influence of Digital Experience and E-Wom on Purchase Decisions and Customer Satisfaction: a Case Study of Grand Taman Safari Indonesia, Pasuruan Ratnasari, Maya; Survival; Wulandari, Wahju
Bulletin of Management and Business Vol. 6 No. 1 (2025): March 2025
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v6i1.357

Abstract

This study investigates the role of digital experience and electronic word of mouth (E-WOM) on purchase decisions and their implications for customer satisfaction among visitors to The Grand Taman Safari Indonesia, Prigen, Pasuruan. An explanatory quantitative approach was employed, with data collected from 99 respondents and analyzed using SmartPLS. The findings indicate that digital experience has a positive but insignificant effect on both purchase decisions and customer satisfaction. Similarly, E-WOM shows a positive but insignificant effect on customer satisfaction, while it significantly influences purchase decisions. Furthermore, purchase decisions have a significant and positive impact on customer satisfaction. Mediation analysis reveals that purchase decisions do not significantly mediate the relationship between digital experience and customer satisfaction, but they do significantly mediate the effect of E-WOM on customer satisfaction. These results highlight the importance of optimizing E-WOM strategies to enhance customer engagement and satisfaction in the tourism sector. This research contributes to the growing body of knowledge on digital marketing in tourism by emphasizing the mediating role of purchase decisions and providing practical insights for managing digital customer experiences.
Enhancing Repurchase Intention Through Customer Satisfaction: the Role of Brand Image and After-Sales Service Jannah, Nurul; Muryati; Survival
Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v5i2.382

Abstract

The skincare industry in Indonesia has experienced rapid growth, marked by increased competition among local and global brands. This study investigates the influence of brand image and after-sales service on repurchase intention, with customer satisfaction as a mediating variable. Using a quantitative explanatory approach, data were collected through questionnaires from 220 consumers of DDBeauty skincare products by PT. Kiara BeautyMed. The analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 3.0. The results indicate that both brand image and after-sales service significantly influence customer satisfaction but do not directly impact repurchase intention. Customer satisfaction, however, has a strong and significant effect on repurchase intention and fully mediates the relationships between brand image and repurchase intention, as well as between after-sales service and repurchase intention. The coefficient of determination (R²) reveals that the model explains 93.5% of the variance in customer satisfaction and 89.2% in repurchase intention. These findings highlight the critical role of satisfaction as a psychological bridge connecting brand perception and service quality with actual buying behavior. The study contributes to marketing theory by validating the mediating effect of satisfaction and offers practical insights for skincare companies to strengthen branding and service strategies to foster consumer loyalty.
PENGARUH PENEMPATAN DAN KARAKTERISTIK PEKERJAAN TERHADAP KINERJA PEGAWAI SERTA PERAN TUNJANGAN KINERJA SEBAGAI VARIABEL MODERASI (Studi Pegawai di Lingkungan Kecamatan Panggungrejo Kota Pasuruan) Zainul Arifin; Nasharuddin Mas; Survival
JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jemba.v4i4.10797

Abstract

This study uses a quantitative approach with a survey method to test the effect of placement and job characteristics on employee performance, as well as the role of performance allowances as a moderating variable.The population studied was all Civil Servants (PNS) who worked in the Panggungrejo District, Pasuruan City, totaling 124 people. Given the relatively large population in this study, determining the sample size was considered necessary for the efficiency of the research implementation. The sample size in this study was calculated using the Slovin formula, which was 94.66 rounded up to 95 employees. In this study, the sampling technique used was proportional stratified random sampling. This study used Partial Least Square (PLS), which is a Structural Equation Modeling (SEM) equation model. In practice, data processing is assisted by the SmartPLS data processing application.As a result of comprehensive data analysis and structured discussions in the previous chapter, this study concludes several main points as follows: Job placement can play a role in improving employee performance. Job characteristics can play a role in improving employee performance. Although performance allowances are getting stronger, it turns out that they are not able to encourage increased employee performance. Performance allowance plays a role in moderating the influence of job placement on employee performance. Performance allowance plays a role in moderating the influence of job characteristics on employee performance.
PENGARUH KEPEMIMPINAN INSTRUKSIONAL TERHADAP KINERJA PEGAWAI: MOTIVASI SEBAGAI VARIABEL MEDIASI DAN TAMBAHAN PENGHASILAN PEGAWAI (TPP) SEBAGAI VARIABEL MODERASI (Studi pada Pegawai Bagian Umum Sekretariat Daerah Kabupaten Malang) Adisetyo Yoga Perdana; Nasharuddin Mas; Survival
JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jemba.v4i4.10798

Abstract

This study aims to analyze the influence of instructional leadership on employee performance, with motivation as a mediating variable and Employee Additional Income (TPP) as a moderating variable.The population of this research consists of all 64 employees of the General Section of the Regional Secretariat of Malang Regency. Given a population of 64 employees, total sampling was determined as the most appropriate sampling method. In this study, inferential statistical analysis will be at the core of hypothesis testing, utilizing a Structural Equation Modeling (SEM) approach based on Partial Least Squares (PLS). SmartPLS version 4 was used to facilitate these hypothesis tests.The results show that instructional leadership has a positive and significant effect on employee performance. Instructional leadership also has a positive and significant effect on motivation. Motivation has a positive and significant effect on employee performance. Employee Additional Income (TPP) has a positive and significant effect on employee performance. Motivation mediates the effect of instructional leadership on employee performance. However, Employee Additional Income (TPP) does not moderate the relationship between instructional leadership and employee performance, nor does it moderate the relationship between motivation and employee performance
PENGARUH KEPEMIMPINAN SITUASIONAL DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI YANG DIMEDIASI MOTIVASI (Studi pada Pegawai Kelurahan di Lingkungan Kecamatan Panggungrejo Kota Pasuruan) Nurlis Ermawati; Survival; Ana Sopanah Supriyadi
JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 4: Juli 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jemba.v4i4.10801

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan situasional dan budaya organisasi terhadap kinerja karyawan yang dimediasi oleh motivasi. Jika ditinjau dari metode analisis, penelitian ini merupakan jenis penelitian verifikatif. Dari aspek pendekatan penelitian, penelitian ini menggunakan pendekatan kuantitatif karena gejala hasil observasi dikonversi menjadi angka-angka yang dianalisis menggunakan statistik. Populasi dalam penelitian ini adalah seluruh Pegawai Kelurahan di wilayah Kecamatan Panggungrejo Kota Pasuruan yang berjumlah 87 orang karyawan. Peneliti memilih sampel dengan menggunakan teknik sampling jenuh karena jumlah populasinya relatif kecil. Sehingga sampel yang digunakan dalam penelitian ini berjumlah 87 responden. Berdasarkan data mentah atau data primer yang terkumpul dari kuesioner, selanjutnya diolah melalui Software SmartPLS versi 4 yang menghasilkan informasi/data untuk keperluan uji statistik parametrik atau pengujian hipotesis. Berdasarkan analisis hasil pengujian hipotesis, dapat diambil beberapa simpulan: Kepemimpinan situasional berpengaruh terhadap kinerja karyawan. Budaya organisasi berpengaruh terhadap kinerja karyawan. Kepemimpinan situasional berpengaruh terhadap motivasi kerja karyawan. Budaya organisasi berpengaruh terhadap motivasi kerja karyawan. Motivasi berpengaruh terhadap kinerja karyawan. Motivasi memediasi pengaruh kepemimpinan situasional terhadap kinerja karyawan. Motivasi memediasi pengaruh budaya organisasi terhadap kinerja karyawan.
Co-Authors Adisetyo Yoga Perdana Ahmad Fairuzabadi Alfiadi Alfiana Aloysius Ray Julian Kusdiantoro Ana Sopanah Supriyadi Andra Alif Wastito Angel Luky Permatasari Choirul Anam Devi Kurniawati Dharmayanti Pri Handini Erlina Ari Jayanti Fadilah, Mega Fianita Fina Nur Kholisah Hanif Rani Iswari Muchlis Mas'ud Mulyono Muryati Nasharuddin Mas Nur Hasanah, Afifah Nurlis Ermawati Nurul Jannah Nyimas Fitri Yulianingrum Pawestri, Hartini Prasetyaning Purnomowati, Wiwin Rahayu Puji Suci Rahmalia Purnamasari, Irma Ratnasari, Maya Ricki Adi Sanja Rizkha Hayunda Putri Ferenika Rizky Dwi Amilovea Shinta Dewi Suprayitno Soedjono Thasya Namira Wahju Wulandari Wahyudi, Untung Wijaya, Irsyad Maulana Yohana Jesika Lujunai Yohana Riyantisa ZAINUL ARIFIN