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All Journal EKSAKTA: Journal of Sciences and Data Analysis Epsilon: Jurnal Matematika Murni dan Terapan Jurnal Statistika Universitas Muhammadiyah Semarang Desimal: Jurnal Matematika Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Budimas : Jurnal Pengabdian Masyarakat Studi Ilmu Manajemen dan Organisasi Jurnal Media Informatika Al Khidma: Jurnal Pengabdian Masyarakat JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Multidisiplin Dehasen (MUDE) Journal of Comprehensive Science
Katrin Jenny Sirait
Universitas Sumatera Utara
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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The Role of the KTU Clerk in Mail Administration Activities at PT PP London Sumatera Indonesia Tbk Begerpang Estate Desmon Gunadi Siagian; Jesika Triana Tampubolon; Katrin Jenny Sirait; Sheikha Alhasanah
Jurnal Multidisiplin Dehasen (MUDE) Vol 5 No 4 (2026): Oktober
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v5i4.12117

Abstract

The effectiveness of office administration plays a crucial role in supporting the smooth operations of an organization, particularly in managing information and communication through correspondence activities. However, administrative practices still encounter various challenges, such as document management and the integration of manual and digital systems. This study aims to analyze the implementation of office administration, specifically correspondence management, and its role in supporting organizational effectiveness at PT PP London Sumatra Indonesia Tbk Begerpang Estate. The study employs a descriptive qualitative approach with data collection methods including observation, documentation, and direct involvement in administrative activities, such as recording incoming and outgoing letters, preparing documents, and managing archives. The research results indicate that administrative activities have been carried out systematically and contribute to maintaining smooth communication and company operations. However, there are still obstacles in the form of limited archive storage facilities, the use of manual systems, and the suboptimal utilization of digital technology. Effective mail management is very important in supporting organizational performance.
The Role of the General Department in the Household Administration Division at PT Pelindo Regional 1 Belawan Branch Desmon Gunadi Siagian; Ruth Bethseba Ekklesia Siburian; Katrin Jenny Sirait; Fairus Alma Islami Tiar
Jurnal Multidisiplin Dehasen (MUDE) Vol 5 No 4 (2026): Oktober
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v5i4.12120

Abstract

The General Department in the Household Administration Division plays a strategic role in supporting the smooth operation of port companies; however, studies examining its actual functions within state-owned port enterprises remain limited. This study aims to describe the role of the General Department in the Household Administration Division at PT Pelindo Regional 1 Belawan Branch and to identify constraints encountered in carrying out operational administrative duties. The study employed participatory observation and descriptive qualitative methods conducted through a three-month internship (January–April 2026). Data were collected through direct observation, work procedure documentation, and informal interviews with field employees. The findings reveal that the General Department performs four primary functions: processing incoming document receipts (Takah), compiling budget estimation and realization forms (EAB & RAB), managing fuel consumption records for official vehicles, and preparing vehicle handover reports. These functions directly contribute to corporate transparency, accountability, and operational efficiency. Nevertheless, obstacles were identified in the form of disorganized document and office supply storage, which risks causing administrative delays. This study recommends implementing a usage-frequency-based storage zoning system and a weekly stock checklist to improve administrative efficiency.
The Role of the Marketing Department in Supporting the Business Support Department at PT Pegadaian Regional Office 1 Medan Desmon Gunadi Siagian; Siska Ardini Pandiangan; Katrin Jenny Sirait; Melani Putri
Jurnal Multidisiplin Dehasen (MUDE) Vol 5 No 4 (2026): Oktober
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v5i4.12123

Abstract

Digital marketing serves as a crucial strategy in supporting a company's business support activities by providing relevant information and data for decision-making. This study aims to analyze the role of marketing in supporting business support functions and to identify issues regarding customer engagement on Instagram for PT Pegadaian (Regional Office I, Medan). A qualitative descriptive method was employed, utilizing a field study approach conducted during a practical internship program. Data were gathered through observation, documentation, and direct involvement in the company's marketing and sales activities. The findings indicate that marketing has played a role in supporting company operations through the creation of promotional content, the management of marketing communications, and the execution of digital promotional activities. Consequently, the implementation of social media analytics and a data-driven marketing approach is necessary to enhance digital marketing effectiveness, strengthen business support functions, and support the sustainable achievement of the company's business objectives
Co-Authors -, Sutarman Abdul Munif Anggiat Parlindungan Simbolon Asima Manurung Azwar Anas Manurung Badai Charamsar Nusantara Benny Hidayat Cora Angelyna Hermanto Desmon Gunadi Siagian Donni Ramadhan Siregar Fairus Alma Islami Tiar Graceya Zagita Manik Harefa, Agusman Irgie Attaurrazaq Irwan Nopian Sinaga Jamardua Haro Jamardua Haro - Jenny Sari Tarigan Jenny Sari Tarigan Jesika Triana Tampubolon John Sihar Manurung Josefa Sitorus M. Sabri Melani Putri Meutia Nauly Miswar Budi Mulya Muhammadin Hamid Nasution, Putri Khairiah Poniman Poniman PUTRI, DIAN MARISHA Rismawati Rismawati Ruth Bethseba Ekklesia Siburian Sahat Sitompul Sheikha Alhasanah Silitonga, Grace Christina Lasmaida Siregar, Dolly Sojuangan Siska Ardini Pandiangan Syahdan, M. Sakti T. Irmansyah Yohana Yulianti Simbolon Yunda Naufal Zahedi Zahedi