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All Journal SEIKO : Journal of Management & Business Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Informatika Ekonomi Bisnis
Susilowati, Ervan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Nurturing Job Satisfaction: Social Interactions and Work Environment via Empowering Motivation Karsim, Karsim; Susilowati, Ervan; Setiawan, Wahdan Budi; Syafii, Mochamad; Rijal, Syamsu
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 3 (September 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i3.645

Abstract

This study examined the role of social interactions, the work environment, and work motivation in influencing job satisfaction among employees at the Sekretariat Daerah Pontianak. The findings revealed significant relationships and provided insights into the dynamics of these variables. The results indicated that social interactions had a direct and significant impact on job satisfaction. Positive interactions, such as effective communication and collaboration, enhanced job satisfaction levels. Similarly, the work environment was found to influence job satisfaction, with factors such as physical conditions, organizational culture, and leadership practices playing a significant role. Work motivation was identified as another crucial factor affecting job satisfaction. Employees who were motivated and engaged in their work reported higher levels of job satisfaction. However, the study found that work motivation did not fully mediate the relationships between social interactions, the work environment, and job satisfaction. Based on these findings, it is recommended that the Sekretariat Daerah Pontianak prioritize fostering positive social interactions, improving the work environment, and promoting work motivation as separate but interconnected factors in enhancing job satisfaction. The study provides valuable insights for organizational leaders and policymakers to understand the factors influencing job satisfaction. By addressing social interactions, the work environment, and work motivation, the organization can create a more satisfying work experience and ultimately improve employee well-being and performance.
Quality Performance of Manufacturing Companies in West Java: SCM, TQM, and JIT Impact Pratiwi, Nurul Aziz; Susilowati, Ervan; Syukriah, Syukriah; Pianda, Didi; Susanti, Erna
Jurnal Informatika Ekonomi Bisnis Vol. 5, No. 3 (September 2023)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v5i3.646

Abstract

This study aims to analyze the impact of supply chain management (SCM), total quality management (TQM), and just-in-time (JIT) practices on the quality performance of manufacturing companies in Jawa Barat, Indonesia. The manufacturing sector in Jawa Barat plays a crucial role in the regional economy, making it imperative for companies to maintain high-quality standards to remain competitive. Data were collected through surveys and interviews from a sample of 40 manufacturing companies in Jawa Barat. The analysis included statistical techniques such as t-tests and F-tests to examine the relationships between SCM, TQM, JIT, and quality performance. The results indicated that SCM, TQM, and JIT practices have a significant positive influence on quality performance. The calculated t-values and F-value were found to be greater than the critical values, indicating statistical significance. Furthermore, the Adjusted R Square value of 0.669 suggests that 66.9% of the variance in quality performance can be attributed to the combined influence of SCM, TQM, and JIT. These findings underscore the importance of implementing effective SCM, TQM, and JIT practices to enhance quality performance in manufacturing companies. By optimizing supply chain processes, fostering a culture of continuous improvement, and implementing lean production methods, companies can achieve higher product quality, customer satisfaction, and operational efficiency.
Sustainable Marketing in the Age of Climate Conscious Consumers Andi Wardana, Miko; Sutantri, Sutantri; Susilowati, Ervan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.4905

Abstract

This study investigates the dynamics of sustainable marketing strategies within PT. Pioneer Wisata Nusantara, focusing on the relationships between consumer behavior, climate consciousness, environmental awareness, and marketing strategies. Utilizing quantitative research methods and structural equation modeling, data was collected from 100 customers using a random sampling technique. The results reveal significant direct and indirect effects among the variables, highlighting the crucial role of environmental awareness as a mediator in shaping consumer behavior. Specifically, climate consciousness and marketing strategies significantly influence consumer behavior, both directly and indirectly through their impact on environmental awareness. These findings underscore the importance of strategic marketing initiatives that promote environmental awareness to drive sustainable consumer behavior within the tourism industry. This research provides actionable insights for PT. Pioneer Wisata Nusantara to enhance its sustainability efforts and contribute to the advancement of sustainable tourism practices in Indonesia.
The Impact Of Satisfaction And Trust On Customer Loyalty: The Role Of Word Of Mouth Intervention At Bank Jatim Haryono, Arfin; Susilowati, Ervan; Afifah, Nur; Hapsari, Ajeng Andriani; Kinanti, Lintang Anis Bena
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5262

Abstract

Tujuan dari penelitian ini adalah untuk menyelidiki hubungan antara kepuasan nasabah, kepercayaan, Word of Mouth (WoM), dan loyalitas nasabah di Bank Jatim. Pendekatan survei cross-sectional digunakan, dan data dikumpulkan dari 116 pelanggan melalui kuesioner yang dikelola sendiri. Regresi linier berganda dan analisis jalur digunakan untuk analisis data. Temuan menunjukkan bahwa kepuasan dan kepercayaan pelanggan memiliki efek positif langsung pada loyalitas pelanggan. Selain itu, Word of Mouth ditemukan memediasi hubungan antara kepuasan pelanggan dan loyalitas pelanggan. Namun, Word of Mouth tidak secara signifikan memediasi dampak kepercayaan terhadap loyalitas nasabah. Wawasan ini memberikan panduan yang berharga bagi Bank Jatim untuk mengembangkan strategi yang ditargetkan untuk meningkatkan kepuasan pelanggan, membangun kepercayaan, dan menumbuhkan loyalitas pelanggan dalam industri perbankan yang kompetitif. Kata Kunci: Kepuasan, Kepercayaan, Loyalitas Nasabah, Word Of Mouth, Bank Jatim
The Impact of Customer Relationship Management on Customer Satisfaction and Loyalty: A Case Study of BSI Bank in West Jakarta Rahmani, Shinta; Akbar Pahlevi, Akbar Pahlevi; Suzana, Andhi Johan; Rijal, Syamsu; Susilowati, Ervan
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5261

Abstract

Penelitian ini menyelidiki hubungan antara Customer Relationship Management (CRM), Kepuasan Pelanggan, dan Loyalitas Pelanggan di Bank BSI di Jakarta. Pendekatan kuantitatif digunakan, dengan mengumpulkan data dari 86 pelanggan setia melalui purposive sampling. Analisis regresi menunjukkan hubungan positif yang signifikan antara CRM dan Kepuasan Nasabah (β = 0,561, t = 8,017, p < 0,05) dan antara Kepuasan Nasabah dan Loyalitas Nasabah (β = 0,412, t = 4,740, p < 0,05). Praktik CRM yang efektif meningkatkan Kepuasan Pelanggan, yang mengarah pada peningkatan Loyalitas Pelanggan. Temuan ini menekankan pentingnya mengadopsi strategi yang berpusat pada pelanggan untuk mempertahankan pelanggan yang loyal dan mencapai pertumbuhan yang berkelanjutan dalam industri perbankan yang kompetitif. Bank BSI dapat memanfaatkan wawasan ini untuk memperkuat hubungan dengan nasabah dan meningkatkan pengalaman nasabah secara keseluruhan, sehingga mendorong loyalitas jangka panjang dan kesuksesan bisnis. Kata Kunci: Customer Relationship Management, Kepuasan, Loyalitas, Nasabah, Bank BSI di Jakarta Barat
A Literature Review on Fintech Innovations: Examining the Evolution, Impact, and Challenges Wulandari, Rosanna; Susilowati, Ervan; Safitri, Niken; Ikhsan, Muhammad
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5236

Abstract

Studi ini mengeksplorasi tantangan yang dihadapi oleh industri fintech di Indonesia. Meskipun mengalami pertumbuhan signifikan dan menawarkan peluang bagi inklusi keuangan dan perkembangan ekonomi, beberapa hambatan harus diatasi untuk mengungkapkan potensi penuhnya. Keterbatasan inklusi keuangan menghambat akses ke layanan keuangan, sehingga perusahaan fintech harus membangun kepercayaan dan kesadaran di kalangan populasi yang kurang dilayani. Keamanan siber dan privasi data membutuhkan langkah-langkah keamanan yang kuat. Kerja sama dengan lembaga keuangan tradisional sangat penting untuk meningkatkan infrastruktur pembayaran. Perolehan dan retensi bakat menimbulkan tantangan berkelanjutan dalam lanskap persaingan. Namun, regulasi yang mendukung dan inisiatif pemerintah menciptakan peluang bagi perusahaan fintech untuk berkembang. Dengan mengatasi tantangan ini secara efektif dan menyediakan solusi berorientasi pelanggan, fintech dapat mendorong inklusi keuangan dan berkontribusi pada pertumbuhan ekonomi Indonesia. Kata Kunci: Fintech, Evolusi, Dampak, Tantangan, Indonesia
Co-Authors Ajeng Andriani Hapsari, Ajeng Andriani Akbar Pahlevi, Akbar Pahlevi Erna Susanti Haryono, Arfin Karsim, Karsim Kinanti, Lintang Anis Bena Muhammad Afif Muhammad Ikhsan Niken Safitri Pianda, Didi Pratiwi, Nurul Aziz Shinta Rahmani Sutantri Sutantri Suzana, Andhi Johan syafii, mochamad - Syamsu Rijal Syukriah Syukriah, Syukriah Wahdan Budi Setiawan Wardana, Miko Andi Wulandari, Rosanna