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All Journal Enrichment : Journal of Management Jurnal Ekonomi dan Manajemen Interdisciplinary Social Studies International Journal of Community Service (IJCS) Journal of Business Management and Economic Development Asian Journal of Environmental Research
Satryawati, Satryawati
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Journal : Asian Journal of Environmental Research

 1 
Exploration of Customer Satisfaction Factors in the use of Maxim Online Transportation: An Empirical Study in the City of Samarinda Satryawati, Satryawati; Hamdani, Hamdani; Rangga Aditya; Almasari Aksenta; Syachrul, Syachrul; Umi Zunaidah; ST Nurhasanah
Asian Journal of Environmental Research Vol. 2 No. 3 (2025): September-December
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i3.590

Abstract

The rapid digitalization of app-based transportation services has transformed urban mobility behaviour, making it increasingly important to understand the factors shaping customer satisfaction within a competitive market environment. This study examines the influence of price, ease of use, customer trust, and customer experience on user satisfaction with the Maxim online transportation service in Samarinda, emphasizing perceived value, risk perception, and the socio-emotional dynamics embedded in service interactions. A quantitative approach was employed through a survey of 100 respondents selected using purposive sampling, and the data were analyzed using multiple linear regression, t-tests, F-tests, and the coefficient of determination to evaluate the predictive strength of the model. The results reveal that price, customer trust, and customer experience significantly affect satisfaction. In contrast, ease of use does not show a significant effect, although it remains a baseline expectation in digital service ecosystems. The strongest determinants of satisfaction are the perceived fit between price and benefits, users' Trust in safety and reliability, and positive social interactions with drivers. The simultaneous test shows that the four variables collectively explain 52.2% of the variance in customer satisfaction, highlighting its multidimensional nature in digital service evaluation. Overall, the study concludes that satisfaction with Maxim is driven more by perceived value and social-emotional experiences than by technological convenience, offering strategic implications for service enhancement, customer relationship strengthening, and long-term loyalty development.
No-Code Digital Learning Innovation for Islamic Education: Development and Usability Evaluation of a GlideApps-Based Instructional Media Hamdani, Hamdani; Rahman, Abdul; Haidah, Haidah; Syarifuddin, Andi; Prapdopo, Prapdopo; Satryawati, Satryawati; Heldina Pristanti
Asian Journal of Environmental Research Vol. 2 No. 3 (2025): September-December
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i3.611

Abstract

The transformation of digital learning in vocational education requires media innovations that adapt to the characteristics of digital-native students. This research aims to develop and evaluate GlideApps-based Islamic Religious Education learning media as an effective, adaptive, and accessible no-code solution. Using the ADDIE model, this research involves the stages of needs analysis, multimodal content design, application development, implementation on a limited and broad scale, and usability evaluation. Data was obtained through observations, interviews, and questionnaires from a total of 96 students. The study's results show that students need flexible, visual, and interactive media to better understand Islamic Education materials. The design process yielded an app with intuitive navigation, structured modules, interactive quizzes, and multimedia support. Expert validation shows a very high level of feasibility in both the material (89%) and media design (87%) aspects. User implementation shows that the app is easy to use and supports both self-paced and structured learning. The usability evaluation recorded an average score of 4.41 (88.13%), indicating excellent effectiveness, efficiency, and user satisfaction. The indicators of ease of understanding the material and ease of use obtained the highest score (4.53). These results confirm that GlideApps meets the principles of multimodal learning and technology acceptance theory. This study concludes that GlideApps media is efficacious in improving accessibility, engagement, and student learning experience, while offering a no-code media development model that can be replicated in the context of religious and humanities learning in vocational education environments.
Co-Authors Abdul Rahman Almasari Aksenta Amanda, Dhea Andi Syarifuddin Anggraeni S., Fauziah Lily Aristawidya, Eldina Haidah, Haidah Hamdani Hamdani Heldina Pristanti Hudyah Astuti Sudirman Kalangit, Della Olivia Caterina Kawuryan, Renita Kristian, Eva Mulia, Karina Tiara Murzaki, Muhammad Nurhalizah, Selviana Padillah, Ahmad Prapdopo, Prapdopo Qumairo, Eny Lathifa Radityatama, Yosafat Henry Rangga Aditya Safitri, Fikta Novia Ayu ST Nurhasanah Surahman Surahman Syachrul, Syachrul Syawal , Lanang Fitrah Tambing, Wyenda Umi Zunaidah Warsandi, Restu Pratama Wibowo, Rahmawati Idha Wulansari, Kristin Zuhriah Zuhriah, Zuhriah Zunaidah, Umi