Article Per Year (5 Year)
p-Index From 2021 - 2026
4.08
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Universitas Batanghari Jambi JURNAL PENELITIAN PENDIDIKAN SOSIAL HUMANIORA Jurnal Ilmiah Ekonomi Global Masa Kini JURNAL MUTIARA MANAJEMEN Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) JURNAL PENELITIAN PENDIDIKAN SOSIAL HUMANIORA Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmiah METADATA Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Mattawang: Jurnal Pengabdian Masyarakat International Journal of Educational Research and Social Sciences (IJERSC) International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Bisnis Net : Jurnal Ekonomi dan Bisnis International Journal of Community Service Jurnal Abdimas Bina Bangsa Jurnal Bisnis Mahasiswa Jurnal Ilmiah Ilmu Terapan Universitas Jambi Regress: Journal of Economics & Management AMMA : Jurnal Pengabdian Masyarakat GEMBIRA (Pengabdian Kepada Masyarakat) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Manajemen : Jurnal Ekonomi Management Dynamics: International Journal of Management and Digital Sciences
Hadian, Arief
Jurusan Manajemen, Fakultas Ekonomi, Universitas Muslim Nusantara Al-Washliyah, Medan, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Other

Published : 30 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Service Quality and Servicescape on Customer Satisfaction in Ayam Penyet Jakarta Restaurant, Singamangaraja Branch, Medan Lubis, Elya Puspita; Hadian, Arief; Nasution, Lukman; Harahap, Nur'ain; Lubis, Anggia Sari
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7133

Abstract

This study aims to analyze the effect of Service Quality and Servicescape on customer satisfaction at Ayam Penyet Restaurant Jakarta, Sisingamangaraja Branch, Medan. The research method used in this research is quantitative. This research starts from pre-research conducted in January 2022 until March 2022. The data collection techniques used are observation, literature study and questionnaires. The population in this study were 2,902 consumers of Ayam Penyet Restaurant Jakarta Sisingamangaraja Branch, with a total sample of 97 consumers. The type in this research is correlational (Correlational Studies). The data analysis techniques used are validity and reliability tests, classical assumption tests, multiple linear analysis, t test (partial), F test (simultaneous), Coefficient of Determination (R2). Based on the results of the service quality t test obtained tcount > ttable (9,993> 1,985) This means that Ho is rejected and H1 is accepted, which means that service quality has a positive and significant influenceon consumer satisfactionChicken Penyet Restaurant Jakarta Sisingamangaraja Branch Medan. The results of the t-test obtained tcount > ttable (2.501> 1.985) It means that Ho is rejected and H1 is accepted which means service escapehas a positive influence on consumer satisfactionChicken Penyet Restaurant Jakarta Sisingamangaraja Branch Medan. Based on the results of the F (simultaneous) test, it shows that the value of Fcount > Ftable (90.854> 3.09). Thus, service quality and service escape simultaneously have a positive and significant effect on customer satisfaction at Ayam Penyet Restaurant Jakarta, Sisingamangaraja Branch, Medan. The results of the determination coefficient test show that the effect of service quality and servicescape variables on customer satisfaction is 0.659 or 65.9%, while the remaining 34.1% is influenced by other variables not included in this study.
Co-Authors Abd. Rasyid Syamsuri Abd. Rasyid Syamsuri Adrial Falahi Afni Suhaida Andi Rahman Anggia Sari Lubis, Anggia Sari Anggita Mawaddah Harahap Ardhansyah Putra Hrp Bagus Arya Wijaya Bambang Hermanto Darwis, Ahmad Dedi Juliandri Panjaitan Devi, Nabila Dwi Saraswati Emelia Rahmadany Putri Gami Gami, Emelia Rahmadany Putri Gloria Citra Christiany Br Sitepu Habra, Mhd Dani Hakim, Muhammad Ihsan Harahap, Laila Handayani harahap, nur'ain Harahap, Nur’ain Harahap, Nur’ain Hardi Mulyono Hartanti, Trika Hidayat, Toni Indra Utama Indra Utama Intan Muliana Intan Sari Caramoy Pulungan Ismed Batubara Isnaini Fadila Putri Julianto Hutasuhut Lita Kania Lubis, Elya Puspita Lukman Nasution Manurung, Hildayani Manurung, Reyfaldi Nurhidayah Mhd Dani Habra Muhammad Hilman Fikri Muhammad Rahmat Nadia Oktavia Br. Purba Nanda Fradilla Pulungan, Intan Sari Caramoy Rahmat, Muhammad Ririn Wandira Risna Dewi Sari Wulandari Siregar, Feby Veronica Aini Siti Lam'ah Nasution Sugiar Trika Hartanti Yayuk Yuliana Yeltriana Yuli Oktaviani Zhubda R, Mahira Zulfahmi Siregar