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All Journal International Journal of Public Health Science (IJPHS) Disease Prevention and Public Health Journal Jurnal Promkes: The Indonesian Journal of Health Promotion and Health Education Journal of Health (JoH) Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Formil (Forum Ilmiah) Kesmas Respati Jurnal Kajian Ilmiah Kesehatan Dan Teknologi (JKIKT) Medical Technology and Public Health Journal PREPOTIF : Jurnal Kesehatan Masyarakat JUMANTIK: Jurnal Mahasiswa dan Peneliti Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan Science Midwifery Indonesian Journal of Global Health research Indonesian Journal of Hospital Administration Jurnal Promotif Preventif Epidemiology and Society Health Review (ESHR) Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) INDRA: Jurnal Pengabdian kepada Masyarakat Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Jurnal Vokasi Kesehatan International Journal of Healthcare Research Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Jurnal Pengabdian Sosial Academic Hospital Journal Mohuyula : Jurnal Pengabdian Kepada Masyarakat
Hidayat, Muhammad Syamsu
Universitas Ahmad Dahlan
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Journal : Academic Hospital Journal

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Differences in Satisfaction Level between Subsidised JKN Patients and Non-Subsidised JKN Patients: A Case Study in a Hospital in Bantul with Quantitative Analysis Approach Yanasta Yudo Pratama; Muhammad Syamsu Hidayat; Tri Ani Marwati; Lina Handayani
Academic Hospital Journal Vol 4, No 1 (2022)
Publisher : Rumah Sakit Akademik Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ahj.v4i1.71744

Abstract

ABSTRACTIntroduction: The National Health Insurance (JKN) organized by BPJS is a guarantee in the form of health protection so that participants get the benefits of health checks and protection in meeting basic health needs given to everyone. Measuring the level of patient satisfaction is needed to determine the level of service provided by a service provider. To identify differences in the satisfaction of JKN class 3 PBI patients and JKN class 3 non PBI patients who received health services at the place research.Materials and Methods: This study used an analytical observational research design with a cross sectional method through a Quantitative Method approach. Data obtained by using questionnaires and interviews with respondents. The level of patient satisfaction was analyzed using GAP scores, CSI, and Independent Samples T Test.Results: The results of the GAP score indicate that JKN class 3 PBI patients have the lowest GAP score on the reliability dimension, which is -0.1733 and the highest GAP score on the assurance dimension with a score of -0.0875. Meanwhile, JKN class 3 non-PBI patients had the lowest score on the tangibles dimension with -0.1955 and the highest on the reliability dimension with -0.1711. JKN class 3 PBI patients had a CSI score of 69.81% and JKN class 3 non-PBI patients had 66.938%. If statistically tested, there is a significant difference between JKN class 3 PBI patients and JKN class 3 non-PBI patients with p value < 0.05.Conclusion: From the results of the analysis, at the placed research patients are generally satisfied with the services provided. JKN class 3 PBI patients feel more satisfied than JKN class 3 non PBI patients.
Co-Authors Abiyusa, Annisaa Yuniarti Adnan, Muhammad Luthfi Afthina, Rifka Ellya Agra Nabilfavian Evandinnartha Agung Kristanto Anggi Triya Septiani Anggita, Dila Astia Putri, Dela Baehaqi Bariya, Umi Khoirul Dwi Yulianti Fatma Nuraisyah, Fatma Fatwa Tentama Fitriana Putri Utami Fitro Adilla Fitroh Adhilla Fitroh Adila Handayani, Lina Handayani, Tika Sri Helfi Agustin Ianto, Sadam Alfian Galang Ichsan Priyotomo Ifada Rahmayanti Khoiriyah, Salsabila Laila, Linda Lina Handayani Lina Handayani Mahmood, Afzal Marwati, Tri Ani Mentes Hartanti Moss, John Muhammad Ihsan Pratama Muhammad Syapril Nabila Fanda Syafitri Neni Ramayani Nuramelia, Yulianti Nurhafisah Nurhafisah Nurmaningsih Nurmaningsih Pangastuti, Palupi Melati PUJOKUSUMA, NOPRIYAN Rahim, Mohammad Afiff Bin Rifka Ellya Afthina Rochana Ruliyandari Rokhmayanti Rokhmayanti Rosyidah Rosyidah Rosyidah Rosyidah Rosyidah, Rosyidah rubaida, ida Ruliyandari , Rochana Ruwanto, Ruwanto Safrotul Laely Selegani, Ferdinan Septian Emma Dwi Jatmika, Septian Emma Dwi Siti Kurnia Widi Hastuti Sitti Nur Djannah Siwi Pramatama Mars Wijayanti Solikhah, Dina Putri Sri Wahyunita Mohamad Sulistyawati Sulistyawati Sulistyawati Sulistyawati Sumadi, Andrias Feri Sumiyati Sumiyati Surahma Asti Mulasari Teti Sukmawati Tri Ani Marwati Tri Ani Marwati Tri Ani Marwati Tri Wahyuni Sukesi Trismadani Erlina Putri Ulinnuha Yudiansa Putra Wardiyanta Wardiyanta Wardiyanta, Wardiyanta Widodo Hariyono Widodo Hariyono Wiji Astuti Wiji Astuti Yanasta Yudo Pratama Zahra, Aini