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All Journal Ilmu Administrasi Publik Ganaya: Jurnal Ilmu Sosial dan Humaniora Alignment: Journal of Administration and Educational Management Unes Law Review Khazanah Sosial PINISI Discretion Review Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Administration, Management, and Leadership Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Sambulugana Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Ranah Research : Journal of Multidisciplinary Research and Development Journal of Education Religion Humanities and Multidiciplinary Jurnal Penelitian Pendidikan Indonesia Journal of Publicness Studies
Syahruddin Hattab
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
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Journal : Journal of Publicness Studies

 1 
Inovasi Pelayanan Pajak Melalui Samsat Digital Nasional Di Unit Pelaksana Teknis Pendapatan Daerah Wilayah I Palu Zaharani, Vilza; Hattab, Syahruddin; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol 1 No 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1245

Abstract

This study aims to determine the Innovation of Tax Services through National Digital Samsat in the Regional Revenue Technical Implementation Unit of Region I Palu. The research method used is Descriptive Qualitative, which provides an overview of the phenomenon or focus of the problem being studied that occurs at the research location according to existing facts. The data collection techniques used are observation, in-depth informant interviews and documentation to collect the data needed in the form of primary data and secondary data. While the informants in this study amounted to 7 people, namely 3 people from the UPT. Regional Revenue of Region I Palu, 2 people who use the National Digital Samsat application and 2 people who use manual samsat services. The theory used in this study is the theory of Everett M. Rogers where there are five indicators used in Tax Service Innovation through National Digital Samsat in the Regional Revenue Technical Implementation Unit of Region I Palu. The five indicators are: Relative Advantage, Compatibility, Complexity, Triability, Observability. Based on the results of the study, it shows that Tax Service Innovation Through National Digital Samsat has been running well on indicators of relative profit and suitability. While on the indicators of complexity, the possibility of trying, and the ease of observability have not gone well. This can be seen from the fact that there are still people who experience difficulties, namely disruptions in the system that hinder transactions and people's ability to understand a technology, not the trial phase of the National Digital Samsat (SIGNAL) application directly to taxpayers in Central Sulawesi and the socialization carried out is not optimal, because there are still many people who do not know about tax payment innovations through the SIGNAL application,and the quality of the system that is still experiencing problems when making tax payments Online. All forms of this problem need improvement so that in the future it can run well.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Bpjs Dan Pasien Umum Rumah Sakit Umum Daerah Undata Provinsi Sulawesi Tengah Rafliadi; Hattab, Syahruddin; Permana Salingkat, Syarif
JPS: Journal of Publicness Studies Vol 1 No 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1373

Abstract

This study aims to determine the effect of service quality on the satisfaction of BPJS patients and general patients of Undata Regional General Hospital, Central Sulawesi Province. This study uses the theory of 5 dimensions of service quality according to Kotler and Keller (2016: 442), which consists of Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy. This research uses a Mix Method Research Design with a Sequential Exploratory approach. The basis of research using the method of observation, nterviews and questionnaires or questionnaires and the types of data n this study are primary data and secondary data. the sample used was 97 respondents. The results showed that Service Quality had an effect on the satisfaction of BPJS patients and general patients at the Undata Regional General Hospital, Central Sulawesi Province with the value of t count> t table 9.809> 2.69) with a significance level <0.05 (0.001 <0.05) so that Ha was accepted and H0. The dominant Service Quality ndicator that affects BPJS and General Patient Satisfaction s Empathy because t has the greatest mean value compared to other variables. Quantitative data s supported by the results of nterviews with several nformants which show that the Quality of Service of Undata Regional General Hospital, Central Sulawesi Province has not gone well on ndicators of Reliability, Responsiveness, Assurance, Empathy, Tangibles, this can be seen from the non-optimal performance of doctors, uncertain service times, lack of response and friendliness of officers n providing services, nadequate facilities and nfrastructure. All forms of this problem need mprovement so that n the future t can run well.
KUALITAS PELAYANAN KANTOR PERUSAHAAN DAERAH AIR MINUM DI KELURAHAN MAMBORO BARAT KOTA PALU irha, Sukira; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 1 No 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1563

Abstract

Drinking water companies are one of the companies that produce water services to the community, but in providing services to the community there are still many problems including cloudy and yellowish water. This study aims to determine how the quality of service and efforts made at PDAM Kelurahan Mamboro Barat. This research uses a qualitative descriptive approach. This research uses Snowball sampling technique. Data collection techniques through observation, interviews and documentation. The results of this study indicate that the services provided by PDAM Mamboro Barat have not been said to be good, especially in the indicators of Service, Time and facilities. this can be seen from the completeness of inadequate infrastructure, the timeliness of opening service counters that are not on schedule by PDAM Mamboro Barat and the slow response of officers to complaints and problems experienced by customers. All forms of this problem need improvement so that in the future it can run well.
Pengembangan Objek Wisata Pantai Roto Di Desa Labuan Induk Kecamatan Labuan Kabupaten Donggala Fitra, Fitra Lestari; Hattab, Syahruddin; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol 1 No 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1628

Abstract

This study aims to determine the process of developing an environmentallybased roto beach tourist attraction in Labuan sub-district, donggala district by using George R. Terry's theory which includes aspects of planning, organizing, implementing, supervising. This research type is descriptive and the basis of research is qualitative. Data collection used is Observation, Interview, and Documentation. Data analysis techniques are carried out through the stages of data reduction, data presentation, and conclusion drawing/verification. The results of this study show that the development efforts of Roto Beach have shown positive steps in considering sustainability, especially through the preparation of village regulations related to development and greening and the creation of a master plan. However, the constraints faced are limited financial resources. In the organizing aspect, there is an organizational structure that involves the local community through the formation of Tourism Awareness Groups (Pokdarwis) and environmental care groups, although further development is still needed in the economic aspect with the formation of tourism business groups. At the implementation stage, there is success in mobilizing local community participation in socio-cultural activities, although there are still challenges in economic recovery after the 2018 natural disaster and environmental awareness. Supervision of all aspects of development still requires improvement, particularly in maintaining a balance between tourism development and preservation of local values, waste management and beach cleanliness, and fair and sustainable distribution of economic benefits.
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN KELURAHAN TONDO KECAMATAN MANTIKULORE KOTA PALU Yunika, Ulpa; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to find out the quality of population adminidtration services in tondo village, mantikulore district, palu city. The research method used is deskriptive qualitative. The data collection techniques used are observation, interviews and documentation.The location of this study coincides with the tondo village office, mantikulore district, palu city. The theory used in this study is the Zheithaml theory in Hardiansyah (2011:42) which consists of five aspects used in measuring service quality, the five aspects are Tangible, Reliability, Responsiveness, Assurance, and Emphaty. Based on the research results, it shows that the quality of population administration services in tondo village, mantikulore district, palu city is still not optimal. Because there are 2 (two) aspects that hinder the success of the quality of service in tondo village, namely the Tangible aspect which is still inadequate related to the lack of employee work space, computers, printers and waiting chairs, And the Assurance aspect is also considered not optimal because employees do not provide a guarantee of timely completion because there are often obstacles when carrying out the service process to the community such as the signatory is not in the office or the computer cannot be used. While the other 3 (three) aspects are Reliability, Responsiveness, and Emphaty have been running well.
COLLABORATIVE GOVERNANCE DALAM PEMBANGUNAN SISTEM PENGAIRAN PEDESAAN DI DESA BAKTI AGUNG KECAMATAN POSO PESISIR UTARA rifai, ahmad; Hattab, Syahruddin; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol 2 No 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

Collaborative governance is a method of governance that directly involves stakeholders outside the government or state, oriented towards consensus and deliberation in the collective decision-making process aimed at creating or implementing public policies and public programs. This research aims to understand how community involvement in collaborative governance can contribute to the development of the water system in Bakti Agung Village, North Poso Coastal Region. This study employs a qualitative descriptive approach and utilizes purposive sampling techniques. Data collection methods include observation, interviews, literature study, and documentation. To gather data, this research involves five informants. The theory used is Ratner's (2012), which includes three indicators: Identification of Barriers and Opportunities, Debate Strategies to Influence, and Planning Collaborative Actions. The results of this study indicate that the poor rural irrigation system is caused by inadequate identification of obstacles and opportunities. Communication between the community and the government regarding the repair of damaged dams is still not well-established. Decision- making needs to be carefully considered in the collaboration process to address the needs and problems faced by farmers. To prevent recurring damage, a routine maintenance system is necessary to ensure the irrigation system is well-maintained. Improvements in irrigation infrastructure must include better and cleaner channels to reduce the risk of blockages due to waste and sedimentation.
Manajemen Electronic Government Dalam Pelayanan Administrasi Kependudukan Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kota Palu Natalia, Desi; Hattab, Syahruddin; Mayusa, Askar
JPS: Journal of Publicness Studies Vol 2 No 2 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v2i2.1986

Abstract

This study aims to determine the management of e-government in population administration services at the Population and Civil Registration Office of Palu City using a qualitative descriptive method based on the four principles of management according to George R. Terry, with 4 (four) aspects of planning, organizing, implementing, and monitoring. Data were collected through observation, interview, and documentation. The results showed that despite progress in strategic planning in separating manual and electronic-based service systems, the implementation of e-government still faces obstacles, such as the absence of a formal organizational structure, unclear division of tasks, technical problems, lack of guidance for users, and lack of training for human resources. Supervision has been carried out through monitoring, satisfaction surveys, and online complaints, but still needs to be improved. Therefore, improvements in the aspects of organization and implementation are needed so that the benefits of e-government services can be optimally felt by the community.
Perencanaan Pembangunan Infrastruktur Jalan Di Desa Soni Kecamatan Dampal Selatan Kabupaten Toli-Toli Andini; Hattab, Syahruddin; Mayusa, Askar
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

Road infrastructure development is a crucial aspect in supporting the improvement of community welfare and mobility in rural areas. This study aims to describe and analyze the planning of road infrastructure development in Soni Village, Dampal Selatan Subdistrict, Toli-Toli Regency. The research employed a descriptive qualitative approach using data collection techniques such as observation, interviews, and documentation. Informants in this study included the village head, head of the Village Consultative Body, educational figures, religious leaders, women's representatives, and local residents. The results show that the planning process has gone through the formulation stage in a participatory manner through hamlet-level deliberations; however, the plan determination stage still faces challenges due to limited community involvement in official planning forums. Implementation control was carried out by the village implementation and supervision teams, although land acquisition issues remain unresolved. Meanwhile, the evaluation stage has not been conducted in a structured manner and lacks instruments to measure the impact or community satisfaction. The conclusion of this study indicates that the planning stages have generally followed participatory development principles, but improvements are needed in implementation and evaluation aspects to ensure that road development in Soni Village proceeds more effectively and sustainably.
Akuntabilitas Pemerintah Desa Dalam Pengelolaan Anggaran Pendapatan Dan Belanja Desa Siwalempu Kecamatan Sojol Kabupaten Donggala Saputri, Ferda; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol 2 No 3 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

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Abstract

This study aims to describe and analyze the accountability of the village government in the management of the Village Revenue and Expenditure Budget (APBDesa) in Siwaleppu Village, Sojol District, Donggala Regency. This study uses a descriptive qualitative approach with data collection techniques through in-depth interviews, observations, and documentation. The theory used is the theory of public accountability proposed by Malik Imron (2005), which consists of four main dimensions: accountability as a relationship, results-oriented accountability, accountability requires reporting, and accountability improves performance. The results of the study show that accountability in the management of the Regional Budget in Siwalempu Village has been implemented gradually and progressively. The village government has built a two-way relationship with the community through deliberative forums and public reporting, although the distribution of information is still uneven. Results-oriented accountability is reflected in the village government's focus on the tangible benefits of development activities, not just the preparation of administrative reports. In terms of reporting, even though it has been carried out regularly and formally through the Siskeudes system and annual reports, there are still obstacles in the accessibility and public understanding of the report. The application of accountability principles has also been proven to improve the performance of village governments, which is reflected in more orderly, transparent, and responsive public services. This study concludes that accountability is an important factor in realizing good village governance. Therefore, it is recommended that the village government increase information socialization, optimize village communication media, and strengthen the capacity of apparatus and supervisory institutions so that the governance of the Regional Budget is more transparent, participatory, and sustainable.
Co-Authors Ahmad Rifai Ahsan, Sitti Cheariah Alamsyah, M.Nur Andini Astuti, Agusta Sri Bida, Obed Burhanuddin Haji Nasir Daswati Daswati DESI NATALIA, DESI DM, Asmira Eka Sudarso Kasi, Yulius Fahrudin Fahrudin Fahrudin Fahrudin Farista, Gita Fitra, Fitra Lestari Hafel, Muhlis Ikhtiar Hatta irha, Sukira Jalmav, Desy Maria Jumiani, Jumiani Mangngasing, Nasir Mario Beldwin Iglesias Padjalo Mayusa, Askar Milwan, Milwan Muhammad Faisal Musdalifa Musdalifa Mustainah Mappatoba Nawawi, Muh. Nawawi Nuraisyah Nuraisyah Nurhannis Nurhannis Nurul Amalia Nurul Izmi Humairsh Rachmad Rachmad Rachmad Rachmad Rafliadi Ramadhani, Niazela Risupal, Theodorus Ruslan, Alfionita Salbia, Sar Sanda, Eka Saputri, Ferda Sitti Chaeriah Ahsan Syarif Permana Salingkat Syavira Andina Anjar Syukur, M Tawil, Novalinda Triani, Nenny Vidyanto Yeti Maisaroh Yunika, Ulpa Zaharani, Vilza