Article Per Year (5 Year)
p-Index From 2020 - 2025
4.547
P-Index
This Author published in this journals
All Journal Jurnal Energi Dan Manufaktur Mechatronics, Electrical Power, and Vehicular Technology Simetris Jurnal Simetris Transformasi: Jurnal Pengabdian Masyarakat Compiler INFOMATEK: Jurnal Informatika, Manajemen dan Teknologi Jurnal Teknik Mesin Jurnal Informatika dan Rekayasa Elektronik Aviation Electronics, Information Technology, Telecommunications, Electricals, Controls (AVITEC) BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Intech : Information Technology Journal of UMUS Jurnal Teknik Informatika (JUTIF) Prima Abdika: Jurnal Pengabdian Masyarakat International Journal for Applied Information Management LOGIC : Jurnal Ilmu Komputer dan Pendidikan Jurnal Ilmiah Informatika dan Komputer Fokus Abdimas The Indonesian Journal of Computer Science
Wahyusari, Retno
Sekolah Tinggi Teknologi Ronggolawe Cepu
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Nursing Public Health Social Sciences Veterinary Other

Published : 35 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : The Indonesian Journal of Computer Science

 1 
A Conceptual Framework for Integrating SUS into ITIL: Enhancing IT Service Management Through Usability Evaluation Rakhmadi, Aris; Rochmadi, Tri; Azis, Abdul; Ayuningtyas, Astika; Sarmini; Wahyusari, Retno
The Indonesian Journal of Computer Science Vol. 14 No. 5 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i5.4842

Abstract

Effective IT service management must combine operational excellence with seamless user experience in today's digital era. This paper introduces the Deployment and Integration Framework for Assessment (DIFA), a conceptual model that integrates the System Usability Scale (SUS) within the IT Infrastructure Library (ITIL) framework. ITIL offers a structured approach to aligning IT services with business objectives, while SUS provides reliable usability measurements from the user's perspective. By embedding SUS assessments throughout ITIL's lifecycle—spanning service strategy, design, transition, operation, and continual improvement—DIFA enables organizations to evaluate and enhance IT services' usability systematically. This integration bridges the gap between process efficiency and user satisfaction, supporting informed decision-making, improved service adoption, and better alignment with user needs. The findings highlight the strategic value of combining usability evaluation with ITIL's best practices, offering a sustainable and scalable pathway for organizations to deliver IT services that are both technically robust and intuitively user-friendly.
Co-Authors ., Suprawikno Abdul Azis Abdul Fadlil Achmad Furqon Nur Fitriadhi Adhika Pramita Widyassari Agung D.N.P, Muhammad Ahmad Rifa'i Aji, Doni Kurnia Al Hadi, Fahreza Amrozi, M Ali Anang Widianto Aris Rakhmadi Astika AyuningTyas, Astika Ayu, Anggi Mutia Bambang Haryoko Carreon, Jonathan Rante Devi Tiana Kartikasari Dyah Ayu Safitri Aprilia Eka Y, Sandy Pramudya Endang Kurniawati, Endang Esa Adistiya Fajarwati Mahdum Eva Hertnacahyani Herraprastansi Figo SW, Denni Ghifari, Muhammad Al Gunawan, Helmi Hamzah, Fahmi Aliefuddin Hilda Nur Maziyah Korawan, Agus Dwi Kuncoro, Bagus Tri Lastoni Wibowo Lies Indriyatni Masuri, Masuri Mudjijanto, Mudjijanto Muhamad Nur Subkan Muhammad Abdimas Khalifuddin Nabila, Zahara Nagari, Bintang Putra Nugraha, Anung Satria Putro, Dwi Purnomo Rahmasari, Nagita Ratna Dwi Rahayu Rochmadi, Tri Safiq Rosad Salsabilla, Dea Sarmini Setiawan, David Harry Shofia, Aina Sulistiyo, Yogi Sunardi Sunardi suryani, puput eka Suryanto, Hendri Suryanto, Hendri Sushananto W, Denni Figo Teguh Adi Saputro Teguh Yuwono Teguh Yuwono Wiranti, Dwiana Asih Wulan Sutriyani