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Purba, Mas Intan
Universitas Prima Indonesia
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Journal : Cakrawala Repositori Imwi

 1 
The Effect Of Product Quality, Price, And Service On Consumer Satisfaction Of Shopee Application Users In Medan City Filbert Filbert; Michelle Michelle; Mas Intan Purba; Nurul Wardani Lubis
Cakrawala Repositori IMWI Vol. 7 No. 1 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i1.622

Abstract

The purpose of this study was to determine the effect of price on consumer satisfaction of Shopee application users in Medan City. Today, the development of e-commerce has influenced people's lifestyles, allowing online shopping with convenience. Shopee as an e-commerce platform continues to grow, but it is important to understand customer expectations and fulfill their needs. This research explores the factors that influence e-commerce service quality and how to improve the shopping experience. This study combines the theories of customer satisfaction and service quality using Shopee Visitor Population Data 2022 in Medan City with a sample of 99. The results showed that product quality, price, and service together contribute positively and significantly to the consumer satisfaction of Shopee application users. This shows that Shopee can increase the level of customer satisfaction by focusing on product quality development, effective price management, and continuous application update efforts.
The Effect Of Product Quality, Price, And Service On Consumer Satisfaction Of Shopee Application Users In Medan City Filbert Filbert; Michelle Michelle; Mas Intan Purba; Nurul Wardani Lubis
Cakrawala Repositori IMWI Vol. 7 No. 1 (2024): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v7i1.622

Abstract

The purpose of this study was to determine the effect of price on consumer satisfaction of Shopee application users in Medan City. Today, the development of e-commerce has influenced people's lifestyles, allowing online shopping with convenience. Shopee as an e-commerce platform continues to grow, but it is important to understand customer expectations and fulfill their needs. This research explores the factors that influence e-commerce service quality and how to improve the shopping experience. This study combines the theories of customer satisfaction and service quality using Shopee Visitor Population Data 2022 in Medan City with a sample of 99. The results showed that product quality, price, and service together contribute positively and significantly to the consumer satisfaction of Shopee application users. This shows that Shopee can increase the level of customer satisfaction by focusing on product quality development, effective price management, and continuous application update efforts.
Co-Authors Abdullah Sani Sitorus Aditya Angga Ananda Latersia Sembiring Andrew Harlie Angel Angliana Uli Limbong Angel Lica Angelieca Angelieca Anggoro, Muhammad Agung Ani Murwani Muhar Anita Rinanda Apus Hendri Giawa Ayu Rahmadyah Sinaga Azriel Kehaganta Tarigan Beby Astri Tarigan Bryan Maradika Sembiring Cahaya Romian Lubis Christania Sutanto Cindy Tantowi Clorinda Vanessia Cynthia Cynthia Desta Kristina Naibaho Devilisa Rianti Parapat Dhita Adriani Rangkuti Dicky Sinaga Doloksaribu, Winda Sri Astuti Doly Hasiholan Sitompul Eko Mardianto Silaban Ester Juwita Fransiska Sipayung Esther Praja Anggriany Panggabean Evta Indra Febri Andrian Tanaka Felin Felin Ferdy Shiega Filbert Filbert Fitrija Yolina Br Keliat Fitriyani Pasarib Fredy Sanjaya Ginting, Kristi Endah Ndilosa Ginting, Kristi Endah Ndilosa Henny Novianty Herbert Ernando Herlina Novita Hong Neiteily Windy Milyan Ike Rukmana Sari Immanuel Reinhard Siregar Iren Maruba Sitanggang Irna S.V Manalu Ispeando Malau Ivana Ivana Jamaluddin Jamaluddin Jeffry Putra Jenny Yanto Jessica Alexandra S Jesslyn Jesslyn Jodan Winston Jordan Adam Simanjuntak Juli Juli Juliana Lorent Keumala Hayati Kristianto Bidaya Lenny Rumahorbo Lidya Natalia Pasaribu Lilis Risna Waruwu Liusandra Crystalia Maisara Batubara Marvina Marvina Melkyory Andronicus Michelle Michelle Mila Yulia Herosian Monika E. Siregar Muhammad Agung Anggoro Muhammad Agung Anggoro Muhammad Alfaridzi Batu Bara Munawarah Naibaho, Kathree Moliyana Nina Purnasari Nopita Sari Nur Aliah Nur Aliah Nur Aliah Nurul Wardani Lubis Panggabean, Esther Praja Anggriany Peni Wati Pertiwi Sri Walet Princeslia Desyca Putri Deliana Qanladystio Danantho Rajaguguk, Ronald Hasudungan Richard Richard Rika Malia Rinahati Laia Rindiyami Rindiyami Riski Epreden Ginting Rizki Alicia Ronald Hasudungan Rajaguguk Ronald Hasudungan Rajagukguk Ronald Hasudungan Rajagukguk Roulina, Rotua Ryan Mauliza T Safrida Safrida Selin Govinna Sherry W Sherry W Sianturi, Yolanda Ernawati Simanjuntak, Demak Claudia Yosephine Simla Resa Raman Sinaga, Meiliana Situmorang, Lenni Lestari Stasia Stasia Stefanny Stefanny stephanie stephanie Stephanie Stephanie Stevany Anggryeani T.F Bastian Sitorus Teddy Tjendera Tedi Sumarna Bangun Venny Gunawan Vhebe Chloe Tanjaya Vonny Rizal Wahyuni Nainggolan Walet, Pertiwi Sri Wenny Anggeresia Ginting William William Willy Thomas Winda Novalina Br Simbolon Winny Fortuna Wirda Lilia Wistira Maulana Yeni Rafita Sihombing Yolanda Ernawati Sianturi Yoshi Yovita