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Harliantara Harliantara
Dr. Soetomo University
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Journal : Innovative: Journal Of Social Science Research

 1 
Framing Analysis of Drought News in Java at detik.com Susilo, Daniel; Harliantara, Harliantara
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

This study examines the manner in which sustainability issues are portrayed in Indonesian media during persistent drought conditions, specifically exploring how these portrayals may exonerate the government from accountability for its dedication to sustainable development. The research is based on the concept that the framing of news has a significant impact on the formation of public opinions and the discussion of policies. A framing analysis was performed on a specific set of news articles sourced from Detik.com, a prominent media station in Indonesia. The primary objective of the analysis was to determine the prevailing frameworks utilised in the representation of sustainability challenges and drought, together with its consequences in assigning blame for these problems. The findings indicate a dearth of ethical assessment within news framing, thereby serving as a protective barrier for the government against scrutiny about its commitment to sustainable development. In spite of the frequent occurrence of droughts and the increasing issues related to sustainability, media coverage frequently neglects to thoroughly analyse or critically examine the steps taken by the state. In contrast, news narratives often have a tendency to provide fatalistic depictions of environmental challenges or attribute responsibility to external sources, such as climate change or global economic situations. This study highlights the necessity for increased critical and evaluative journalism pertaining to sustainability matters in Indonesia. By shedding light on the ways in which present framing practises might lead to a shirking of political accountability, it emphasises the need for increased journalistic examination of state obligations pertaining to sustainable development. Furthermore, this emphasises the potential impact of media coverage that is both balanced and accountable in promoting greater social involvement in addressing sustainability issues.
Komunikasi Pelayanan dalam Membangun Loyalitas: Studi Naratif Pada Pengguna Samsung Premium Tiara, Pika; Harliantara, Harliantara; Jusnita, Erni Ayu
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.19925

Abstract

Komunikasi pelayanan memegang peranan penting dalam membangun loyalitas pelanggan, terutama di segmen premium seperti pengguna Samsung. Latar belakang penelitian ini berangkat dari fenomena di mana kualitas pelayanan komunikasi seringkali menjadi faktor penentu apakah pelanggan tetap setia atau beralih ke merek lain. Rumusan masalah yang diangkat adalah bagaimana komunikasi pelayanan dapat membentuk loyalitas pelanggan pada pengguna Samsung Premium. Penelitian ini menggunakan metode kualitatif dengan pendekatan naratif, melibatkan tujuh informan yang merupakan pengguna aktif Samsung Premium. Teknik pengumpulan data dilakukan melalui wawancara mendalam untuk menggali pengalaman pribadi mereka dalam berinteraksi dengan layanan purna jual Samsung. Hasil penelitian menunjukkan bahwa komunikasi pelayanan yang responsif, empatik, konsisten, dan ramah sangat berpengaruh dalam membangun loyalitas. Pelanggan merasa dihargai dan lebih percaya terhadap merek ketika komunikasi pelayanan berjalan dengan baik. Sebaliknya, pengalaman negatif dalam pelayanan komunikasi dapat melemahkan hubungan emosional pelanggan dengan merek. Studi ini menegaskan pentingnya perusahaan untuk terus mengembangkan kemampuan komunikasi pada semua lini pelayanan, tidak hanya fokus pada kualitas produk. Penelitian ini juga memberikan kontribusi terhadap pengembangan teori pemasaran jasa dan manajemen hubungan pelanggan, khususnya dalam konteks pasar premium di Indonesia.
Co-Authors Abror, Dhimam AHMADI Angger Maulana Putra Azka Mohammad Candra Gunawan, Ardalina Luvitasari Chen, Lu Hui Damayanti, Tarisa Alfira Daniel Susilo Dedy Istanto Dian Wardiana Sjuchro Didik Setiyawan Didik Sugeng Eli Susanti Erni Ayu Jusnita Fajruddluha*, Mochamad Abdul Aziz Farida Farida Farida Gumilar, Ade Gutomo, Tomy Cahyo Harlita Nindhasari Husni Mubarok Ikram Noor Kautsar Indah Mutiara Nurjana Iwan Joko Prasetyo Junaedi, Ari Jusnita, Erni Ayu Kencana Herdianto Eling Asmara Maella, Nur’annafi Farni Syam Maharani, Ananda Muhammad Firdaus Nindhasari, Harlita Norhusin, David Nurnannafi Farni Syam Maella Nur’annafi Farni Syam Maella Öztürk, Bahar  Prasetyo, Iwan Joko Prayudha, Harlino Nandha Prihatiningsih, Witanti Redhiansyah Indra Pramana Redi Panuju Redi Panuju Redi Panuju, Redi Resty Amalia Ridho Karim Amrullah Risma Erina A'ini Rosalia Erta Prawesti Sarjana, Paulus Sarjana, Paulus Hermien Sasongko, Prio Siti Mufaridho Slow, Ahmadi Sompie, Denny Jan SRI ASTUTIK Sutika, I Made Syam Maella, Nur’annafi Farni Syammaella, Nur'annafi Farni Tiara, Pika Tony S Soekrani Wahyuanto, Eko Welly Wirman Yenni Yenni YENNY YENNY Yohanes Jefrinus Bessy Yulia Emidari Zulaikha Zulaikha Zulaikha Zulaikha Zulaikha Zulfikri Agusta Fahruddin