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Patria Artha Management Journal
Published by Universitas Patria Artha
ISSN : 25436808     EISSN : 25496816     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
A peer reviewed journal published by Department of Management, Faculty of Economic, Patria Artha University twice a year in April and October.
Arjuna Subject : -
Articles 115 Documents
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ANALISIS PENINGKATAN KUALITAS PELAYANAN PUBLIK BIDANG PENDIDIKAN DI FKIP UNPATTI OHELLO, MARLON ELFIANUS; SELANNO, HENDRY
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.821

Abstract

This study aims to evaluate and analyze the improvement of public service quality in thefield of education, which includes physical evidence, responsiveness, reliability, empathy,and confidence in FKIP UNPATTI. This research uses a qualitative approach withinformants from academic service staff and FETT UNPATTI students. Data werecollected through observation, interviews, and documentation, then analyzed usingqualitative methods, including data reduction, data presentation, data verification, andconclusion drawing.The results showed that improving the quality of educational serviceswas seen from various aspects. The repair and improvement of physical facilities, theappearance of staff and lecturers, and the condition of non-operational campus facilitiesshowed a significant increase. Staff responsiveness in serving students is considered quitegood although not yet optimal. Service reliability still needs to be improved, with frequentcomplaints about the speed of service. Empathy from employees towards students isconsidered quite high, with efforts to provide motivation in the teaching and learningprocess. In addition, the guarantee of student data storage has also been wellimplemented by employees at FKIP UNPATTI.   
ANALISIS FAKTOR YANG BERPENGARUH TERHADAP KEPUASAN PELANGGAN PADA PT. TELEKOMUNIKASI, TBK. MAKASSAR Sardjan, Baso; Hasliah, Hasliah; Nurhaedah, Nurhaedah
Patria Artha Management Journal Vol 6, No 1 (2022): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v6i1.579

Abstract

The research aims to determine the effect of reliability, guarantees (assurance), physical evidence (tangible). Communication (euphy), response tocustumer satisfactian at Pt Telekomication Tbk Makassar in research using quantitaive researrch methods. The result of this study from the variables used in the good category.This means that customers are satisfied with the traetment of employes against violations, convenience in the services provided by PT Telekomunication and employess always give greetings to violatons are good. Of the 4 Variables used in terms of reliability categories are quite good. This means that the custumers felt to the provision of information about the product and service on time is not optimal so that the company must be able to increase the reliability of employess in providing services. Knowledge of employess in the product shows research is included in the very goog category and this means employees are able to explain to violations of each product that is in the company
FAKTOR-FAKTOR YANG MEMPENGARUHI PROSES DITETAPKANNYA RANPERDA PENETAPAN NEGERI DI KABUPATEN SERAM BAGIAN BARAT TAMALENE, SEHE; NATANIEL, ELAKE
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.827

Abstract

This research aims to find out the process and stages of preparing the Draft Regional Regulation (Ranperda) Determining the State of West Seram Regency and to find out thecauses of delays in the process of enacting the Ranperda. This type of research isqualitative and uses data collection techniques using interviews, observation,documentation and literature review. The results of this research show that the factors thathinder the enactment of the Draft Regional Regulation for Determining the State of WestSeram Regency into a Regional Regulation for Determining the State are the fear of openconflict between fellow citizens internally, the occurrence of conflict between one countryand another country whose customary rights directly border it, determining the coordinatesof state borders, there are several villages that have state status, there are unhealthy gamesboth within the DPRD and the West Seram Regency government, and the regionalboundaries between a state and a village have not been regulated.
IMPLEMENTASI PELAYANAN DALAM MENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU RUHULESSIN, NELLY YOSEPHINA; BAHASOAN, AMINAH; ROLOBESSY, MIKE J.
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.822

Abstract

IMPLEMENTASI PELAYANAN DALAMMENINGKATKAN KINERJA BIRO ADMINISTRASI PIMPINAN SEKRETARIAT PEMERINTAH PROVINSI MALUKU
PENGARUH BRAND IMAGE DAN POSITIONING SAMSUNG SMARTPHONE TERHADAP PERILAKU BRAND SWITCHING (STUDI KASUS PADA MAHASISWA UNIVERSITAS DIPA MAKASSAR) Jannah, Fachriyahthul; Muamilah, Husnul
Patria Artha Management Journal Vol 6, No 1 (2022): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v6i1.580

Abstract

This research aims to ascertain of brand image and positioning strategies for brand switching of Samsung smartphone. To find out how the influence of independent variables (brand image and positioning) of the dependent variable (brand switching) This research used multiple regression analysis with t test analysis method and F test. variables of independent brand image (X1) has no correlation with the dependent variable (brand switching). And the most dominant variables influencing brand switching is positioning with variable coefficient is 5.859. Coefficient of determination (Adjusted R2) is 0,338, shows that all the variable of positioning strategies have contributed jointly for 33.8% of the dependent variable (Y) brand switching behavior. Whereas the other 66,2% is explained by other variables. Through the F test can be seen that all the independent variables are adequate to test dependent variable. Hypothesis testing using t test showed that of the two independent variables, only positioning variables found to significantly influences the dependent variable.
KUALITAS LAYANAN PERBANKAN BERBASIS DIGITAL DENGAN MENGGUNAKAN BRIMO DI PT. BANK RAKYAT INDONESIA (PERSERO) TBK. BRANCH OFFICE MASOHI MANUSIWA, SILVIA MARLEN; RENGIFURWARIN, Z. A.
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.828

Abstract

The aims of this study is to analyze and explain the quality of BRImo digital-based bankingservices offered by PT. Bank Rakyat Indonesia (Persero) Tbk. Branch Office Masohi andto analyze and describe the supporting and inhibiting factors towards improving thequality of digital-based banking services using BRImo at PT. Bank Rakyat Indonesia(Persero) Tbk. Branch Office Masohi. This research is a qualitative research withinformants of BRI employees, BRI customers, and BRImo users. Data collection was donethrough observation, interviews, and documentation. Data analysis uses qualitativeanalysis, which includes data reduction, data presentation, data verification, andconclusion drawing. The results found that the quality of digital-based banking servicesusing BRImo has been well implemented at PT Bank Rakyat Indonesia (Persero) Tbk.Masohi Branch Office. The quality of service is in the form of interaction quality, physicalenvironment and results. The quality of interaction services by utilizing internet networktechnology and information allows customers to get convenience in banking transactions.Quality of service seen from the physical environment in this case digital banking servicesimplement a customer protection system to conduct banking transactions safely andcomfortably with BRImo. The quality of the results is seen from the increasing volume ofdigital transactions with the use of BRImo by customers supported by application featuresthat make it easy for customers to conduct banking transactions. Supporting and inhibitingfactors for the quality of digital-based banking services are seen from the attitude ofemployees in explaining banking services clearly, providing instructions and how to useBRImo, bank employees are required to be professional in their reliability in explainingdigital-based banking services, showing the physical quality of BRImo, the convenienceobtained, the socialization applied, the time limit for digital-based services and customerconfidence in using BRImo as a digital-based banking service.Keywords:
IMPLEMENTASI PERAN BAGIAN HUMAS DAN PROTOKOL DALAM MEMBANGUN CITRA PEMERINTAH KABUPATEN MALUKU TENGAH HALLATU, GREESYE YOSMA; UFI, JOSEP ANTONIUS
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.817

Abstract

The aims of this research is to understand how the role of the public relations andprotocol department in building the image of the Central Maluku RegencyGovernment is carried out and the factors that support and hinder it. Thisresearch is a qualitative type of research and the informants consist of people inthe community as well as public relations and protocol staff. Data were collectedthrough observation, interviews, and document collection. The data wereanalyzed using the qualitative analysis method, which involves the stages ofreduction, presentation, verification, and conclusion drawing.The PublicRelations Department has done its job well in building the image of the CentralMaluku Regency Government by performing the roles of expert advisor,facilitator, and problem solver. As expert advisors, PR employees carry out theirduties to use their abilities to solve problems faced by the organization and findsolutions to these problems. PR serves as a communicator or mediator whoprovides opportunities for the public to participate in the government process byexpressing their views. By being a problem solver, PR helps company leaders takeaction or make decisions in a professional and logical manner. The work of publicrelations and protocol departments in building the government's image issupported and hindered by communication, resources, disposition, andbureaucratic structure.
IMPLEMENTASI PELAYANAN PERIZINAN BERBASIS ELEKTRONIK MELALUI SISTEM ONLINE SINGLE SUBMISSION RISKED BASED APPROACH (OSS RBA) DI DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU (PMPTSP) KABUPATEN MALUKU TENGAH WALLA, NONA; NORMAWATI, NORMAWATI
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.823

Abstract

This research aims to determine the implementation of electronic-based licensingservices through OSS RBA at the Central Maluku Regency PMPTSP Service, and todetermine the factors that hinder and facilitate the implementation of electronic-basedlicensing services through RBA OSS at the Central Maluku Regency PMPTSP Service.The type of research in this research is qualitative research, research informants consistof department heads, licensing services section, RBA OSS operational team and thecommunity. Data collection techniques are carried out through observation, interviewsand documentation. The data analysis technique uses qualitative analysis in the form ofdata reduction, data presentation, data verification and drawing conclusions. Theresearch results found that the implementation of electronic-based licensing services hasbeen implemented through OSS RBA at the PMPTSP Service of Central Maluku Regency.In the licensing of service businesses implemented online, it refers to policy regulations,institutional existence and digitalization. It can be seen that regulations as regulatorypolicies have been implemented in the implementation of services, in accordance with theinstitutions of the PMPTSP Service as well as digitalized service delivery to make iteasier for the public to process permits. There are inhibiting factors that influence theimplementation of electronic-based licensing through OSS RBA at the Central MalukuRegency PMPTSP Service. Overlapping regulatory systems between central and regionalin this case refer to Law Number 23 of 2014 with Government Regulation Number 5 of2021 and document requirements and information and knowledge related to OSS RBA,lack of socialization regarding the OSS-RBA application by the public, lack ofunderstanding of Inconsistency in applicable regulations and OSS RBA maintenance, inthis case the WiFi network used, is an obstacle in improving the quality of publicservices.
PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN APLIKASI GOJEK ONLINE DI KOTA MAKASSAR Saputra, Adam Wahyu; Ilham, Ilham; Murbayani, Murbayani
Patria Artha Management Journal Vol 6, No 1 (2022): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v6i1.581

Abstract

This study aims to determine the effect of Service Quality and Price on Customer Satisfaction. This research was conducted with an explanatory approach (explanatory research) which seeks to explain the effect of causality (causality relationship) and explain the effect of causality between the independent variables (service quality and price), and the dependent variable (customer satisfaction), the online Gojek application in Makassar and data. These were analyzed by means of multiple linear regression analysis. This type of research is based on the method using descriptive research through a quantitative approach. The population in the study were 100 online Gojek application customers in Makassar. The sampling technique in this study was accidental sampling, where the researcher took the sample encountered at the time of the study. The data analysis technique used is descriptive statistical analysis and inferential statistical analysis using multiple linear regression analysis methods. The results of the research indicate that Service quality has a significant effect on customer satisfaction, Price has a significant effect on customer satisfaction and Service Quality and Price simultaneously has a significant effect on customer satisfaction.
PENGARUH KEPEMIMPINAN DAN REKRUTMEN TERHADAP KINERJA PEGAWAI PADA BIRO KESRA SEKRETARIAT DAERAH PROVINSI MALUKU BATLAYERI, HERLINA BERTHA; TUANAYA, WAHAB
Patria Artha Management Journal Vol 8, No 1 (2024): Patria Artha Management Journal
Publisher : Patria Artha University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33857/pamj.v8i1.819

Abstract

The aim of this study was to examine and analyze the following aspects: the impact ofleadership on employee performance within the Bureau of Welfare of the RegionalSecretariat of Maluku Province; the effect of recruitment on employee performancewithin the same bureau; and the predominant influence of leadership and recruitment onemployee performance within the Bureau of Welfare of the Regional Secretariat ofMaluku Province. This research employed a quantitative approach, with a sample size of31 employees from the Bureau of Welfare. Data collection methods included observation,questionnaires, and documentation. Multiple linear regression analysis was utilized fordata analysis. Findings revealed that leadership significantly and positively influencesemployee performance. Leadership encompasses employees' characteristics, behaviors,and styles, which contribute to enhancing their performance. Recruitment also has asignificant and positive impact on employee performance, indicating the effectiveimplementation of recruitment procedures within the Kesra Bureau to hire skilledemployees. Furthermore, employee performance is notably and positively affected bydominant leadership, indicating that the leadership exhibited by employees during theirduties enhances performance within the Bureau of Welfare of the Maluku ProvinceRegional Secretariat. This leads to increased productivity, improved outcomes, timeefficiency, and cost-effectiveness.

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