cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Acai Sudirman
Contact Email
acaivenly@stiesultanagung.ac.id
Phone
-
Journal Mail Official
-
Editorial Address
Jl. Surabaya N0. 19 Pematangsiantar
Location
Kota pematangsiantar,
Sumatera utara
INDONESIA
Maker: Jurnal Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi Sultan Agung
ISSN : 25024434     EISSN : 2686259X     DOI : 10.37403
Core Subject : Science,
Decision Sciences, Operations Research & Management
Maker: Jurnal Manajemen merupakan media publikasi artikel ilmiah yang berisi tentang hasil penelitian bidang manajemen yang diterbitkan pada bulan Juni dan Desember dikelola oleh Program Studi Manajemen STIE Sultan Agung.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 424 Documents
 39   40   41   42   43 
FACTORS AFFECTING SERVICE QUALITY IN THE IMPLEMENTATION OF RESEARCH AND COMMUNITY SERVICE PROGRAMMES AT PRIVATE UNIVERSITIES WITHIN THE REGIONAL HIGHER EDUCATION SERVICE INSTITUTION I Siregar, Robert Tua; Damanik, Ronald; Sofiyan, Sofiyan; Sitanggang, Tina Novianti; Toni, Nagian; Purba, Melfrianti Romauli
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to identify and analyze the factors that affect service quality in the implementation of research and community service programmes at private universities under the coordination of the Higher Education Service Institution (LLDIKTI) Region I. As part of its mandate, LLDIKTI is responsible for supervising, assisting, and improving the quality of higher education services, particularly in research and community service funded through national grant schemes. Using a quantitative approach, data were collected from 102 respondents consisting of heads of Research and Community Service Institutions (LPPM) at private universities who received BOPTN grant funding. Data analysis was performed using SPSS version 25, including validity testing, reliability testing, classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination. The results show that the variables tangibles, responsiveness, and assurance have a positive and significant effect on service quality, indicating that physical facilities, the promptness of service, and confidence in institutional capability strongly shape user perceptions. In contrast, reliability and empathy show no significant effect on service quality. Simultaneously, all variables significantly influence service quality, demonstrating that service quality is multifaceted and reliant on interconnected dimensions. These findings highlight the need for LLDIKTI Region I to strengthen its physical infrastructure, improve responsiveness, and ensure the professionalism of its services to enhance satisfaction among higher education institutions.
The Effect of Information Systems on Employee Performance Moderated by Job Satisfaction and Competence at a Private Hospital in Medan Lubis, Fajar Rezeki; Kolibu, Inri E; Romy, Elly; Faris, Salman; Guci, Dede Ansyari; Nainggolan, Tuty
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the effect of information systems on employee performance with job satisfaction and competence as moderating variables in a private hospital in Medan. As hospitals increasingly rely on digital systems to handle administrative tasks, medical records, and internal communication, the ability of employees to adopt and utilize information systems becomes critical to organizational productivity. The research uses a quantitative approach with survey methods, involving employees from various hospital departments who use information systems in their daily work routines. Data were analyzed using statistical techniques to determine both direct and moderating effects. The results show that information systems have a significant positive influence on employee performance, indicating that system effectiveness contributes directly to better work outcomes. Job satisfaction is found to strengthen this relationship, highlighting that employees who feel motivated, valued, and comfortable with their work environment are more likely to maximize the use of information systems. Meanwhile, competence also acts as an effective moderator, suggesting that employees with higher levels of skill and digital literacy are better able to translate system usage into improved performance.
THE EFFECT OF WORK ENVIRONMENT AND JOB SATISFACTION ON JOB PERFORMANCE THROUGH LOYALTY AMONG EMPLOYEES OF UPTD PUSKESMAS PARIGI Theodorus, Gabriella Franly; Siregar, Robert Tua; Romy, Elly; Edward, Yusuf Ronny; Matondang, Sofiyan
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of work environment and job satisfaction on employee performance with loyalty serving as an intervening variable at UPTD Puskesmas Parigi. As public health institutions increasingly emphasize service quality, employee attitudes, work atmosphere, and organizational commitment become critical components that determine performance outcomes. The study uses a quantitative approach with a census sampling method involving all 52 employees at Puskesmas Parigi. Data were collected through structured questionnaires and analyzed using multiple linear regression and Sobel test procedures to assess both direct and mediating effects. The results reveal that the work environment has a positive and significant impact on both loyalty and performance, indicating that comfortable, safe, and supportive workplace conditions contribute directly to improved performance. Job satisfaction significantly influences performance but does not significantly influence loyalty, suggesting that satisfaction enhances productivity but may not necessarily strengthen commitment. Employee loyalty significantly contributes to performance, confirming its role in increasing employees’ willingness to give their best. Furthermore, loyalty does not mediate the influence of work environment on performance but does mediate the relationship between job satisfaction and performance. These findings highlight the importance of cultivating a positive work atmosphere and managing satisfaction proactively to ensure optimal employee performance in healthcare settings.
Optimizing Human Resource Management Based on Techno-Entrepreneurship to Improve Employee Performance with Job Satisfaction at Adiwangsa University Jambi Putri, Gaby Anissha; Toni, Nagian; Sutanto, Alex Tribuana; Marpaung, Fenny Krisna; Rosita, Rosita
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid growth of the digital era demands higher education institutions to manage human resources effectively by integrating technoentrepreneurship values to enhance job satisfaction and employee performance. This study investigates the phenomenon at Universitas Adiwangsa Jambi, where differences in technology use, job satisfaction, and performance are still found. The research aims to analyze the influence of Human Resource Management and Technoentrepreneurship on Employee Performance with Job Satisfaction as an intervening variable. A quantitative survey was conducted on lecturers and staff, with samples selected using proportionate stratified random sampling based on the Slovin formula. Data were collected through a five-point Likert scale questionnaire and analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM) with SmartPLS. Findings show that Human Resource Management and Technoentrepreneurship have positive and significant impacts on both Employee Performance and Job Satisfaction. Moreover, Job Satisfaction significantly improves Employee Performance and mediates the relationship between Human Resource Management, Technoentrepreneurship, and performance. Thus, effective HR management and technoentrepreneurship application enhance employee outcomes directly and indirectly.

Page 43 of 43 | Total Record : 424

 39   40   41   42   43 

Filter by Year

2015 2026


Reset
Filter By Issues
All Issue Vol 12 No 1S (2026): (International Conference ICEBEMA Dr. Soetomo University and ICEBesMA Prima Ind Vol 11 No 1 (2025): Volume 11 Nomor 1 Tahun 2025 Vol 11 No 2 (2025) Vol 10 No 2 (2024): Volume 10 Nomor 2 Tahun 2024 Vol 10, No 1 (2024): Volume 10 Nomor 1 Tahun 2024 Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024 Vol 9 No 2 (2023): Volume 9 Nomor 2 Tahun 2023 Vol 9, No 2 (2023): Volume 9 Nomor 2 Tahun 2023 Vol 9 No 1 (2023): Volume 9 Nomor 1 Tahun 2023 Vol 9, No 1 (2023): Volume 9 Nomor 1 Tahun 2023 Vol 8 No 2 (2022): Volume 8 Nomor 2 Tahun 2022 Vol 8, No 2 (2022): Volume 8 Nomor 2 Tahun 2022 Vol 8 No 1 (2022): Volume 8 Nomor 1 Tahun 2022 Vol 8, No 1 (2022): Volume 8 Nomor 1 Tahun 2022 Vol 7 No 2 (2021): Volume 7 Nomor 2 Tahun 2021 Vol 7, No 2 (2021): Volume 7 Nomor 2 Tahun 2021 Vol 7 No 1 (2021): Volume 7 Nomor 1 Tahun 2021 Vol 7, No 1 (2021): Volume 7 Nomor 1 Tahun 2021 Vol 6, No 2 (2020): DESEMBER 2020 Vol 6 No 2 (2020): DESEMBER 2020 Vol 6, No 1 (2020): JUNI 2020 Vol 6 No 1 (2020): JUNI 2020 Vol 5 No 2 (2019): DESEMBER 2019 Vol 5, No 2 (2019): DESEMBER 2019 Vol 5, No 1 (2019): JUNI 2019 Vol 5 No 1 (2019): JUNI 2019 Vol 4 No 2 (2018): DESEMBER 2018 Vol 4, No 2 (2018): DESEMBER 2018 Vol 4 No 1 (2018): JUNI 2018 Vol 4, No 1 (2018): JUNI 2018 Vol 3 No 2 (2017): DESEMBER 2017 Vol 3, No 2 (2017): DESEMBER 2017 Vol 3 No 1 (2017): JUNI 2017 Vol 3, No 1 (2017): JUNI 2017 Vol 2, No 2 (2016): DESEMBER 2016 Vol 2 No 2 (2016): DESEMBER 2016 Vol 2, No 1 (2016): JUNI 2016 Vol 2 No 1 (2016): JUNI 2016 Vol 1 No 2 (2015): DESEMBER 2015 Vol 1, No 2 (2015): DESEMBER 2015 Vol 1 No 1 (2015): JUNI 2015 Vol 1, No 1 (2015): JUNI 2015 More Issue