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Maker: Jurnal Manajemen
Published by Sekolah Tinggi Ilmu Ekonomi Sultan Agung
ISSN : 25024434     EISSN : 2686259X     DOI : 10.37403
Core Subject : Science,
Decision Sciences, Operations Research & Management
Maker: Jurnal Manajemen merupakan media publikasi artikel ilmiah yang berisi tentang hasil penelitian bidang manajemen yang diterbitkan pada bulan Juni dan Desember dikelola oleh Program Studi Manajemen STIE Sultan Agung.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 424 Documents
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THE INFLUENCE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND TALENT MANAGEMENT ON PRODUCTIVITY WITH INNOVATION AS A MEDIATING VARIABLE (CASE STUDY PT NESINAK INDUSTRIES CIKARANG) Sari, Niken Mayang; Ekhsan, Muhamad
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.636

Abstract

. This study aims to analyze the effect of Organizational Citizenship Behavior (OCB) and Talent Management on productivity, with Innovation as a mediating variable at PT Nesinak Industries, Cikarang. This quantitative research involves a population of employees in the PT Nesinak Industries area, by collecting data using a questionnaire distributed through an application called Google Form. Data analysis was carried out using the Smart PLS method. The results showed several findings that supported the hypotheses. First, OCB does not contribute significantly to productivity, which is influenced by the lack of recognition and reward for organizational citizenship behavior. Second, Talent Management also did not make a significant contribution to productivity, constrained by the lack of clarity in job appraisal. Third, OCB has no significant effect on innovation due to the lack of clear support for innovation. Fourth, Talent Management is able to make a significant contribution to innovation, but is still hampered by the lack of flexibility in the organization. urthermore, innovation did not make a significant contribution to productivity, influenced by the lack of support from leaders. Furthermore, OCB is unable to make a significant contribution to productivity through innovation due to the lack of leader involvement. Finally, Talent Management was also unable to make a significant contribution to productivity through innovation, affected by the lack of recognition and rewards in an innovative context. This research provides an in-depth understanding of the dynamic relationship between OCB, Talent Management, innovation, and productivity in a manufacturing organization environment. Managerial implications and practical recommendations are also discussed, creating a foundation for continuous improvement at PT Nesinak Industries.
THE MEANING OF SITOU TIMOU TUMOU TOU AS A MODEL OF WOMEN EMPOWERMENT MANAGEMENT IN MAPALUS HOUSE IN SOUTHEAST MINAHASA, NORTH SULAWESI Imran, Treesje; Mambu, Laurens; Lapalelo, Beatrix; Baali, Yongker; Kojongian, Patricia Jeaneth Cyntia
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9 No 2 (2023): Volume 9 Nomor 2 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i2.638

Abstract

Si Tou Timou Tumou Tou is a philosophy of the Minahasa people, meaning that humans live to humanize others. The term "tou" in Si Tou refers to humans as individuals who must first 'live' to be able to enliven others ('tumou tou'). Meanwhile, Mapalus house represents a local wisdom model in the form of collaborative efforts to build houses for the Tounsawang ethnic community in Southeast Minahasa, passed down through generations. Mapalus house consists of 10 to 30 people, and anyone can become a member, regardless of gender. The division of labor, based on the principle of togetherness in mutual construction and enlivening, known as Sitou Timou Tumou Tou, is carried out reciprocally for each house to be built, where the roles of women and men are equal in work responsibilities. The main research question is how Sitou Timou Tumou Tou holds meaning for women in the Mapalus House work, empowering themselves individually and others. The research was conducted in the Tombatu district, Southeast Minahasa Regency, known for its strong Mapalus house tradition, with three villages as research samples: Tombatu 1, Tombatu II, and Betelen. The qualitative method employed focused on observation, interviews, key informants, and analysis of observation and interviews. The research results indicate that the meaning of Si tou timou tumou tou is deeply rooted in women, allowing them to persist in Mapalus house. The understanding of Sitou Timou Tumou Tou empowers women individually, socially, and economically within Mapalus house. This empowerment is attributed to principles such as mutual enlivening, starting with the term 'tou,' signifying individual empowerment before extending to others. Mapalus house provides space and access for women to develop themselves individually in both domestic and public functions. A communal organizational culture is built within Mapalus house, fostering mutual assistance between women and men without subordination and patriarchy. Despite modernization and technological advancements, the meaning of 'tou' in Si Tou Timou Tumou Tou as local wisdom remains strong, upheld as tradition and respected by the entire Tounsawang ethnic community. Consequently, the meaning of Sitou Timou Tumou Tou is powerful within women individually, enabling them in both family (domestic) and community (public) contexts.
THE ROLE OF KAIZEN MEDIATION IN THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT AND SERVICE QUALITY FOR EMPLOYEES AT PRATAMA MANDHERE HOSPITAL, WEST NIAS REGENCY Halawa, Forman; Waruwu, Eliyunus; Gea, Marinus
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.643

Abstract

This study aims to investigate the influence of Total Quality Management (TQM) on service quality, mediated by Kaizen, at Pratama Mandrehe Hospital in Nias Barat Regency. The research method employed is quantitative, distributing questionnaires to 60 employees of Pratama Mandrehe Hospital in Nias Barat. The analysis method used is SEM PLS with a bootstrapping technique to test the proposed hypotheses. The results indicate that Kaizen has a positive and significant effect on service quality (coefficient = 0.399, p < 0.05), and TQM has a positive and significant effect on Kaizen (coefficient = 0.603, p < 0.05). Furthermore, the findings also demonstrate that TQM influences service quality mediated by Kaizen (coefficient = 0.241, p < 0.05). The practical implications of this study underscore the importance of implementing Kaizen strategies to enhance service quality in hospitals, as well as the need for integrating TQM and Kaizen in overall quality management. This research contributes to the development of quality management practices in the healthcare sector, particularly in the context of hospitals in developing areas.
CAN ETHICAL LEADERSHIP USING THE PERSON-ORGANIZATION FIT AS A MEDIATING ROLE ENCOURAGING SUBORDINATE ETHICAL BEHAVIOR? Mea, Maria Helena Carolinda Dua
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.646

Abstract

This research seeks to (1) understand how ethical leadership affects employee ethical behavior, (2) how it affects person-organization fit, (3) how it affects ethical behaviour, and (4) how it mediates between ethical management and ethical review. This study is quantitative. Disseminating questionnaires collects quantitative data, while qualitative data is collected by observing the research site, interviewing Credit Corporation managers and chief managers, and reviewing relevant literature. The questionnaire, the primary data collection instrument, measures ethical leadership, employee ethics, and Person-Organization Fit with 15 indicators. A credit cooperative officer in Ende, a community of 39 inhabitants, was sampled. They come from Ende's six credit cooperatives. Data was analyzed using SmartPLS 4.0.1. The track coefficient test showed that ethical leadership variables positively affect person-organization fit, ethical behavior, and ethical actor variables, and that ethical leadership variables positively influence employee ethical behaviour through person-organization fit as mediation. According to the R-Square test, ethical leadership and person-organization fit influenced employee ethical behavior by 42%, while other variables influenced the remaining 58%. The test results showed that ethical leadership has a positive and significant effect on person-organization fit, an ethical influence and significant effect on the ethical behavior of Credit Cooperative employees in Ende, a positive but non-significant effect on employee ethical behaviour, and a positive but non-significant effect on employee ethical behavior through person-organization fit. 
TEACHER PERFORMANCE BASED ON SELF-EFFICACY AND LOCUS OF CONTROL Dharma, Edy; Putra, Hendrick Sasimtan; Sherly, Sherly
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.648

Abstract

The purpose of this study is to determine the performance of Sultan Agung Private Junior High School teachers, assessed based on self-efficacy and locus of control. This study employs a quantitative research approach with the research subjects being 36 permanent teachers at Sultan Agung Private Junior High School. Data collection involves the use of questionnaires, interview interactions, and documentation. Validity and reliability testing are part of the research instrument validation. Data is analyzed using quantitative descriptive analysis techniques, including normality testing, regression analysis, correlation and determination testing, as well as hypothesis testing. The findings of this research can be summarized as follows: (1) The correlation between self-efficacy, locus of control, and teacher performance is both positive and significant, whether considered simultaneously and partially; (2) There exists a moderately high correlation between self-efficacy and locus of control with regards to teacher performance.
ANALYSIS OF THE RELATIONSHIP MODEL OF ORGANIZATIONAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: EVIDENCE FROM THE INDONESIAN BANKING SECTOR Setiyawami, Setiyawami; Bagenda, Christina; Biso, Hernansi; Manggiasih, Trisnia
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.651

Abstract

This research aims to analyze the influence of transformational leadership, self-efficacy, and organizational climate on innovative work behavior in manufacturing companies in Indonesia. This research uses a literature and field design with a causal associative approach. This study uses a research instrument test consisting of validity and reliability tests. The quantitative analysis consists of a normality test, regression test, hypothesis test, correlation test, and coefficient of determination. This research concludes that transformational leadership, self-efficacy, and organizational climate have a positive and significant effect on innovative work behavior. In the ever-growing digital era, transformational leadership is essential for manufacturing companies to face challenges and take advantage of emerging opportunities. In the digital era, self-efficacy helps employees cope with uncertainty and change, turn challenges into opportunities, and view technological change as a foundation for personal and professional growth. Furthermore, by adopting a pro-innovation organizational climate, manufacturing companies can more easily adapt to technological changes, optimize production processes, and exploit the full potential of the Industrial Revolution 4.0.
CONTRIBUTION BRAND TRUST IN INCREASING CUSTOMER LOYALTY AT PATRA PARAPAT HOTEL Sinaga, Onita Sari; Candra, Vivi; Simarmata, Evan Sari
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.657

Abstract

Penelitian ini dilakukan di perusahaan jasa akomodasi dan makanan yaitu Hotel Patra Parapat. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh brand trust terhadap loyalitas pelanggan. Metode penelitian ini menggunakan kuantitatif. Jumlah populasi sebanyak 94 instansi dan 30 travel agent dijadikan sampel penelitian. Teknik sampling yang digunakan adalah cluster sampling. Teknik analisa data menggunakan analisis regresi linear berganda. Hasil penelitian menyatakan bahwa brand trust berpengaruh positif dan signifikan terhadap loyalitas pelanggan pada Hotel Patra Parapat. This research was conducted in accommodation and food services company, Patra Parapat Hotel. This study aims to test and analyze the influence of brand trust on customer loyalty. This research method uses quantitative. The population of 94 agencies and 30 travel agents were sampled. The sampling technique used is cluster sampling. Data analysis techniques using multiple linear regression analysis. The results stated that brand trust has a positive and significant effect on customer loyalty at Patra Parapat Hotel.
ANALYSIS OF CUSTOMER SATISFACTION SOPO GORGA CAFE AND RESTAURANT PEMATANGSIANTAR Butarbutar, Marisi; Efendi, Efendi; Simatupang, Sudung; Sitompul, Rosalinda Septiani; Lumbanraja, Alex
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.664

Abstract

Abstract. This study aims to analyze customer satisfaction of Sopo Gorga Cafe and Resto Pematangsiantar. Research method with survey, data collection through interviews and questionnaires. The unit of analysis in this study was 42 customers as a sample. Data were analyzed with qualitative analysis. The results showed that customers were satisfied but not optimal, with the highest dimension on price, and the lowest dimension on product quality. To optimize customer satisfaction, it can be done by adding unique and interesting garnishes or toppings to the food or beverage products served. Keywords: analysis, satisfaction, and customers.Abstrak. Penelitian ini bertujuan menganalisis kepuasan pelanggan Sopo Gorga Cafe dan Resto Pematangsiantar. Metode penelitian dengan survei, pengumpulan data melalui wawancara dan kuesioner. Unit analisis pada penelitian ini adalah 42 orang pelanggan sebagai sampel. Data dianalisis dengan analisis kualitatif. Hasil penelitian menunjukkan bahwa pelanggan sudah puas namun belum optimal, dengan dimensi tertinggi pada harga, serta dimensi terendah pada kualitas produk. Untuk mengoptimalkan kepuasan pelanggan dapat dilakukan dengan menambah garnish atau topping yang unik dan menarik pada produk makanan atau minuman yang disajikan.Kata Kunci: analisis, kepuasan, dan pelanggan.
ANALYSIS OF INDIVIDUAL FACTORS INFLUENCING THE SUCCESSION OF TIGASERANGKAI VILLAGE GOVERNMENT LEADERS WEST NIAS DISTRICT Daeli, Iman Suryani; Waruwu, Meiman Hidayat; Halawa, Odaligoziduhu; Waruwu, Eliyunus
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.668

Abstract

Leadership succession in villages is a change of leaders who play a role in continuing and developing village development programs. This phenomenon often faces obstacles due to a lack of clear planning, causing village communities to have difficulty understanding the direction of development and evaluating achievements. The problem formulation in this research is how individual factors influence succession. This research aims to identify and analyze individual factors that influence leadership succession in Tigaserangkai Village, West Nias Regency. The urgency of this research lies in the importance of an in-depth understanding of the factors that influence leadership for better village development planning. The research method used is qualitative, with data collection techniques through interviews, observation, and documentation. Data was analyzed descriptively and qualitatively. The research results show that the age and education of village leaders are important indicators of experience, wisdom, and ability to bring about positive change, while integrity, justice, and ethics are considered essential in building community trust. Leaders with a combination of education and strong moral character are considered more effective. In Tigaserangai Village, the balance between the leader's maturity and energy provides an adaptive perspective to change, while age and experience provide stability. The practical implementation of this research is the need to pay attention to the factors of age, education, and moral character in selecting village leaders. The limitation of this research is the limited sample which only covers one village. The next research recommendation is to conduct a comparative study in several villages to obtain broader generalizations regarding individual factors in village leadership succession.
THE ROLE OF E-COMMERCE AND PRODUCT INNOVATION ON MSME PERFORMANCE Sugito, Sugito
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 10 No 1 (2024): Volume 10 Nomor 1 Tahun 2024
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v10i1.671

Abstract

The purpose of this study is to determine the role of e-commerce and product innovation on the performance of MSMEs. Using literature and field research design. The information presented in this study was sourced from primary data and secondary data obtained by distributing questionnaires, conducting interviews and documentation to business owners. The data analysis used in this study is normality test, qualitative descriptive analysis, and quantitative descriptive analysis using the help of the SPSS program. The research population is 37 businesses engaged in fashion in Siantar Marimbun District. The results showed that there is a positive and significant influence between e-commerce and product innovation on MSME performance both simultaneously and partially and there is a strong relationship between e-commerce and product innovation with MSME performance. Then the high and low performance of MSMEs can be explained by e-commerce and product innovatio

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