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INDONESIA
Jurnal Ilmiah Manajemen dan Bisnis
Published by Universitas Pendidikan Nasional
ISSN : 25281208     EISSN : 25282077     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal ini diterbitkan dengan maksud utama mendiseminasi artikel ilmiah baik berupa hasil penelitian maupun telaah literatur (setara dengan hasil penelitian) dibidang manajemen, bisnis, pemasaran dan ilmu ekonomi. Jurnal Ilmiah Manajemen dan Bisnis menerima artikel (yang tidak dipublikasikan dalam jurnal lain) dengan ruang lingkup: Manajemen Sumber Daya Manusia, Manajemen Pemasaran, Manajemen Keuangan, Manajemen Bisnis dan Kewirausahaan, Manajemen Operasi, Manajemen Strategi, dan Manajemen Pariwisata.
Arjuna Subject : -
Articles 10 Documents
 1 
Search results for , issue "Vol 9 No 2 (2024)" : 10 Documents clear
The Significance of Entrepreneurial Orientation on Firm Performance Through Innovation Capability Pusparini, Helena I Gusti Ayu Putu; Indirawati, Donna Meilia; Adi, I Ketut Yudana; Azhari, Azhari
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5492

Abstract

Companies must restructure the resources and capabilities to enhance performance. In a swiftly evolving competitive business environment, these resources and capabilities need to be effectively organized, integrated, and utilized. Consequently, companies should develop an entrepreneurial orientation as a strategy to guide entrepreneurial decisions and activities, focusing on how to leverage resources to convert innovation capabilities into performance. This research investigated the impact of entrepreneurial orientation on innovation capability and firm performance. This study focused on SMEs in Bali, Indonesia, with a sample size of 396. Data were gathered from managers of these SMEs, who served as the research respondents. An online questionnaire was administered through Google Forms and sent via email, resulting in 168 valid responses. Data analysis was performed using SEM PLS, with WarpsPLS 7.0 software. The results indicated a significant impact of entrepreneurial orientation on innovation capability and firm performance. Additionally, innovation capability positively and significantly influenced firm performance. The study also revealed that innovation capability mediates the relationship between entrepreneurial orientation and firm performance. When discussing innovation capabilities, refer to the routine actions involved in configuring capabilities and resources. Enhancing performance requires more than merely altering these capabilities and resources. Entrepreneurial orientation must play a crucial role in intensifying a company's innovation capabilities, which are essential for transforming into firm performance
The Impact of Mobile-Based Calendar Applications for Digitalizing Scheduling Management on Community Participation and Awareness in Traditional Villages Oktarini, Luh Nik; Asmarajaya, I Kadek Andy
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5563

Abstract

This study aims to investigate the impact of implementing a mobile-based scheduling information system in the Desa Adat Tuban. The research focuses on enhancing information services provided by village officials, as well as increasing community participation and awareness. The methodology involves data collection through surveys and structured interviews, which are subsequently analyzed to assess the system’s usability and effectiveness within the traditional village context. The system’s usability score reached 64.2 percent, classified as “Good,” though there is potential for further system refinement. The correlation between system implementation and service effectiveness reached 0.348, indicating that although a relationship exists, its influence remains limited. The system explains 12.11 percent of the variance in service effectiveness, highlighting the influence of external factors beyond the system itself. These findings emphasize the practical contribution of this system to traditional village management, underscoring areas where technological integration can support community engagement. From a managerial perspective, this study recommends mobile-based system implementation as an initial step, to be followed by feature adjustments based on user feedback and enhanced training to improve long-term effectiveness. The study further recommends prioritizing user feedback in future design iterations, regular usability testing, and training for village officials and community members to maximize system effectiveness. Additionally, collaboration with technology experts may assist in aligning system features with the unique cultural and operational context of the traditional village. In alignment with a focus on community-centered innovations, this study highlights the potential of mobile-based scheduling systems to transform information management in traditional village environments, dependent upon ongoing usability improvements and active community engagement.
Influence of Mobile-Based Correspondence Information Systems on Administrative Services using SCRUM Gede, I Komang; Hutnaleontina, Putu Nuniek; Indrawan, I Putu Yoga
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5566

Abstract

This study aims to design, implement, and analyze the impact of a correspondence information system on administrative services in Antiga Village, with a focus on enhancing transparency and service efficiency. A web- and mobile-based management information system was developed to support this objective. The study was structured using the SCRUM model. In Sprint 1, initial data collection was conducted through interviews and questionnaires distributed to village residents, with a carefully selected population and sample. Sprint 2 involved secondary data analysis from literature and previous studies, providing insights into best practices for village administrative management. Sprint 3 included system design using user interface mockups and process flow diagrams. Sprint 4 concentrated on system implementation and functional testing to validate its capabilities. The results indicate that this system has improved administrative service performance, with functional testing achieving a success rate of 71.43%. Impact analysis shows a positive correlation between system implementation and service improvement, with a determination coefficient of 10.3%, suggesting that additional factors also contribute to service enhancement. This study’s contribution lies in its dual focus on system implementation and comprehensive impact analysis, making it a model for similar administrative contexts. The integration of Panca Satya values provides a framework that strengthens transparency, commitment, and dedication to village development. Intensive technology training was found necessary to enhance technical literacy among village officials, ensuring optimal system operation and broadening benefits such as reduced service times and increased resident satisfaction. This study offers a model for integrated service improvement and underscores the role of technology-driven transparency in advancing rural administrative management, serving as a valuable reference for similar initiatives.
Strengthening The Competitiveness of Indonesian Industry Human Resources Through IQF-Based Workplace Learning Wardhana, Mada Aditia; Lestari, Endah; Nikmah, Musilatin
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5674

Abstract

This study develops a Workplace Learning (WPL) model based on the Indonesian Qualification Framework (IQF) to enhance workforce competitiveness in Indonesia’s industrial sector. Addressing the existing competency gap between workforce skills and industry demands, this research integrates formal, informal, and experience-based learning approaches. Using grounded theory, data were collected from state-owned fertilizer companies, including annual reports and HR policy documents. The findings reveal that a combination of structured training, mentoring, on-the-job training, job rotation, and industry practice significantly boosts workforce competencies. Certification processes and managerial support, including career planning and competency-based recruitment, emerge as critical elements in aligning learning programs with industry needs. The developed model not only adheres to national standards but also aligns with global demands, fostering innovation, employee engagement, and long-term competitiveness. This study provides practical insights for industries and governments to design sustainable human resource development strategies. The proposed model highlights the importance of integrating WPL with national qualification frameworks, ensuring workforce adaptability and productivity in facing rapid technological advancements. Companies can leverage this model to build a more resilient and agile workforce, while policymakers may use it to bridge skill gaps and drive economic growth. By aligning education, training, and industry practices, the study contributes to improving labor mobility and promoting equitable workforce development, ultimately positioning Indonesia’s industrial sector competitively in the global market.
Human Capital And SME Performance: In Collaboration With Catur Paramitha-Based Entrepreneurship Orientation Value Indrawati, Ayu; Triaryati, Nyoman
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5676

Abstract

This study examines the moderating effect of entrepreneurial orientation values based on Catur Paramitha on the relationship between human capital and the performance of small and medium enterprises (SMEs) in Bali. This research is motivated by inconsistencies in empirical findings regarding the influence of human capital on SME performance, highlighting the need for integrating local perspectives into the research model. The respondents of this study consist of 300 formal-sector SMEs registered with the Department of Cooperatives and SMEs of Bali Province. Primary data, including both quantitative and qualitative types, were analyzed using a structural model approach with Partial Least Square (PLS). The findings reveal that human capital significantly positively affects SME performance. Furthermore, entrepreneurial orientation values based on Catur Paramitha (encompassing the values of Maitri, Karuna, Mudita, and Upeksa) serve as a moderating variable that strengthens the relationship between human capital and SME performance. These findings not only reinforce the Resource-Based View (RBV) theory but also provide practical contributions. Implementing Catur Paramitha values can assist SMEs in becoming more humanistic, ethical, and collaborative organizations. By integrating these local values, Bali SMEs are expected to sustainably enhance their performance while preserving the uniqueness of their cultural heritage. This study also underscores the importance of local wisdom as a guiding principle for SMEs to operate ethically and with dignity, creating a competitive advantage in the global marketplace.
Gen Y Employee Retention: The Interplay of Work-Life Balance, Supervisor Support, and Engagement in Semarang Nabiel Fadilla, Zulvan; Yuniawan, Ahyar
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5991

Abstract

Intention to quit is a critical issue for organizations, as it can disrupt the stability of human resource management and lead to increased turnover rates. This study focuses on Generation Y employees, aged 28-43 years, working in various companies across the manufacturing, service, and trading sectors in Semarang City. Using a quantitative approach with a simple random sampling technique, data were collected from 100 respondents to examine the influence of work-life balance, supervisor support, and employee engagement on intention to quit. The results of hypothesis testing reveal that work-life balance has a positive but insignificant influence on intention to quit, leading to the rejection of H1. This suggests that while work-life balance is important, it may not be a decisive factor in reducing quit intentions among Generation Y employees. On the other hand, supervisor support demonstrates a negative and significant influence on intention to quit, supporting the acceptance of H2. This highlights the crucial role of supportive leadership in retaining employees. Meanwhile, employee engagement shows a negative but insignificant influence on intention to quit, resulting in the rejection of H3. This indicates that while engagement initiatives are beneficial, they may not be sufficient alone to curb quit intentions. Based on these findings, organizations are advised to reevaluate their work-life balance policies, enhance employee engagement programs, and develop comprehensive retention strategies tailored to the needs of Generation Y employees. By addressing these areas, companies can better mitigate quit intentions and foster a more stable and committed workforce.
The Impact of Service Quality and Health Awareness on Customer Satisfaction and Loyalty: A Study on Perumda Tugu Tirta Rofiaty , Rofiaty; Hidayatinnisa, Nurul
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.6026

Abstract

This study aims to determine and analyze the effect of service quality and health awareness of drinking water products on customer satisfaction and loyalty at Perumda Air Minum Tugu Tirta, Malang City, in 2024. The novelty of this research lies in the measurement of service quality through indicators such as: requirements, system mechanisms and procedures, completion time, costs/tariffs, product specifications, types of services, executor competence, executor behavior, handling of complaints, suggestions and feedback, facilities and infrastructure, product quality, and distribution. Additionally, the novelty of this study is the inclusion of customer health awareness as an independent variable. The population consists of all customers, with a sample of 400 customers who are making payments at the counters of the Perumda Tugu Tirta office in Malang City. This sample was chosen because customers can directly assess the quality of service. The results show that service quality can increase customer satisfaction and loyalty, while health awareness does not significantly affect customer satisfaction and loyalty. Customer satisfaction mediates the effect of service quality on customer loyalty but does not mediate the effect of health awareness on customer loyalty. The impact of service quality on customer satisfaction is significant, even through the mediation of health awareness. The findings indicate that customer behavior in consuming clean water does not prioritize health awareness, as customers rely on the fact that Perumda Tugu Tirta Malang City has received halal certification from the Indonesian Ulema Council (MUI) as well as certifications from the Ministry of Health. The results of this study offer valuable insights and suggestions for service improvements for the company and provide solutions to issues raised by customer complaints. Thus, the findings can serve as guidelines for future policy decisions. Keywords: Service Quality, Customer Awareness of Health, Satisfaction and, Customer Loyalty.
The Role of HRM in Global Transition to Green Economy Sustainability in Indonesia's Halal Industry Rahmat, Taufiq; Apriliani, Diah; Ardiansyah, Iwan; Bukhori, Reza Fauzi
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.5997

Abstract

Indonesia halal industry faces challenges in adopting sustainable practices within the green economy framework, primarily due to limited human resource readiness. This study examines the role of Green Human Resource Management (Green HRM) in strengthening the global competitiveness of halal SMEs engaged in international exports. Using a qualitative case study approach, data were collected through in-depth interviews, participatory observations, and document analysis involving three business owners from the Halal Product Producers Association of Indonesia, representing western, central, and eastern regions. Findings indicate that Green HRM facilitates the development of green skills and sustainability-focused leadership, addressing gaps in awareness and capability among halal SMEs. Practical implications include integrating Green HRM into HR policies, emphasizing sustainability training and global green certifications. Additionally, the use of digital technology is highlighted as a means to expand access to training and accelerate the adoption of sustainable practices. The study's limitations include its focus on export-oriented halal SMEs, which may not fully represent the entire sector. Future research could explore the application of Green HRM in domestically focused halal businesses and assess long-term impacts on organizational performance. These findings underscore the need for global collaboration, government support, and human resource capacity-building to ensure the successful implementation of Green HRM in Indonesia’s halal industry
An Analysis of the Driving Factors Behind Afghan Youth Migration to Türkiye Shafaq, Abdul Qayum; Shuaa, Hameedullah
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.6206

Abstract

This study investigates the factors driving Afghan youth migration to Turkey using primary data from 199 respondents via an online survey. Analysis of demographic characteristics and migration experiences reveals that Afghan youth migrants to Turkey, predominantly male (73.9%) with an average age of 28 years, hold high levels of education, with 43.2% possessing bachelor’s degrees and 32.7% holding master’s degrees. The research finds that a significant portion of Afghan youth migrants encounter challenges and discrimination during migration, with 80.4% reporting difficulties and 68.8% experiencing discrimination. Furthermore, a large majority (84.4%) do not intend to remain in Turkey, indicating a transient migration pattern. Key push factors identified include political instability (cited by 57.8% of respondents) and economic factors such as unemployment and poverty (influencing 34.7% of respondents). Conversely, the education system in Turkey emerges as a prominent pull factor, influencing migration decisions for 49.2% of respondents. Correlation analysis shows a statistically significant positive relationship (Pearson correlation coefficient = 0.187**, p = 0.008) between satisfaction with migration and pull factors, emphasizing their importance. Regression analysis highlights the impact of political factors, support from the Turkish government, and integration into Turkish society on satisfaction with migration decisions. Notably, political factors (B = 0.134, p = 0.042), government support (B = 0.173, p = 0.004), and integration (B = 0.204, p = 0.011) significantly influence satisfaction. Findings offer insights for cross-cultural workforce integration management, providing valuable implications for policymakers and organizations working with migrant populations.
Measuring E-Customer Loyalty as an Implementation of Netflix’s Marketing Strategy Gwigon, Kim; Pidada, Ida Ayu Iswari; Aryana, I Putu Yogi
Jurnal Ilmiah Manajemen & Bisnis Vol 9 No 2 (2024)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v9i2.6215

Abstract

This study examines Netflix’s performance in Indonesia, where it lags behind competitors and faces persistent negative feedback. Focusing on Netflix users in Denpasar, the research investigates how e-service quality and perceived value influence e-customer loyalty, with e-customer satisfaction as a mediating variable. Data were collected via a 17-item questionnaire and analyzed using Partial Least Squares (PLS). The results reveal that both e-service quality and perceived value significantly enhance e-customer satisfaction. However, only perceived value has a direct and indirect (mediated by satisfaction) impact on loyalty, whereas e-service quality shows no significant effect on loyalty, either directly or through mediation. These findings underscore the critical role of perceived value—such as cost-benefit trade-offs and content relevance—in fostering customer retention, while suggesting that service quality alone is insufficient to drive loyalty in this context. This study contributes to digital marketing strategy by emphasizing the need for platforms like Netflix to prioritize value perception over mere service efficiency in competitive markets. Future research could expand on these insights by exploring additional factors like e-recovery service quality, e-CRM, and e-trust, or by applying alternative theoretical frameworks in different regional or industry contexts.

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