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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,491 Documents

146 147 148 149 150

The Role of Artificial Intelligence-Based Service Quality and Digital Customer Experience in Strengthening Customer Loyalty Through Brand Equity in E-Logistics Companies Irwan Chairuddin; Juliater Simarmata; Olfebri Olfebri; Yulianti Keke; Primadi Candra Susanto; Mohamad Arif Hernawan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6851

This study aims to analyze the role of artificial intelligence (AI)-based service quality and digital customer experience in strengthening customer loyalty, both directly and indirectly through brand equity mediation in e-logistics companies in Indonesia. The research employs a descriptive qualitative approach using a Literature Review model based on 50 relevant scientific articles obtained from national SINTA-indexed journals and reputable international databases such as Scopus. The study synthesizes previous research findings to understand consumer behavior dynamics in the rapidly growing digital logistics industry. The findings indicate that service quality has a significant influence on brand equity and customer loyalty in e-logistics companies in Indonesia. Digital customer experience also positively affects both brand equity and customer loyalty. In addition, brand equity is proven to have a strong influence on customer loyalty, indicating that a positive brand image and customer trust contribute to long-term customer commitment. The study further reveals that brand equity mediates the relationship between service quality and customer loyalty, as well as between digital customer experience and customer loyalty. These findings highlight the importance of improving AI-based service quality, optimizing digital platforms, and strengthening brand equity strategies to maintain customer loyalty and competitiveness in Indonesia’s e-logistics industry.

Building Tourist Loyalty Through Satisfaction: An Empirical Study of Village Tourism Destinations Salmah Salmah; Ngadino Surip Diposumarto; Agus Setyo Pranowo
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6853

Tourist loyalty is an important factor in maintaining the sustainability and competitiveness of tourism destinations, particularly tourism villages that depend on repeat visits and positive word of mouth. This study aims to analyze the effect of tourist satisfaction on tourist loyalty in advanced tourism villages in Bogor Regency, Indonesia. A quantitative explanatory approach was employed using Structural Equation Modeling (SEM) with LISREL 8.80 software. Data were collected from 400 domestic tourists who had visited advanced tourism villages more than once through purposive sampling techniques. Tourist satisfaction was measured using four dimensions: attraction, accessibility, infrastructure, and environmental quality, while tourist loyalty was measured through revisit intention and recommendation intention. The results indicate that tourist satisfaction has a positive and significant effect on tourist loyalty, with a path coefficient of 0.80 and a t-value of 7.42. The coefficient of determination (R²) of 0.71 shows that tourist satisfaction explains 71% of the variance in tourist loyalty. Environmental quality emerged as the strongest dimension influencing tourist satisfaction, while revisit intention became the strongest indicator of tourist loyalty. These findings suggest that positive tourism experiences, particularly related to environmental conditions, encourage tourists to revisit destinations and recommend them to others. The study strengthens the application of Expectancy Disconfirmation Theory in the context of advanced tourism villages and provides practical implications for tourism village managers in improving environmental quality, infrastructure, and visitor experiences to enhance tourist loyalty.

Students' Dual Commitment: Between Academic And Professional Responsibilities Risdiamon Risdiamon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6856

This study uses a quantitative approach with a causal research design to analyze the influence of work-life balance and competence on career development through compensation as an intervening variable. The subjects of this study were students who have dual roles as workers and students at a university in Jakarta. Data collection was conducted through questionnaires distributed to 92 respondents selected from a population of 120 students using the Krejcie and Morgan table. The data analysis technique used in this study was Structural Equation Modeling (SEM) based on SmartPLS to examine the direct and indirect relationships among variables. The findings indicate that work-life balance and competence have a significant positive effect on compensation, but do not directly influence career development. Meanwhile, compensation has a significant positive effect on career development and also serves as a mediating variable linking work-life balance and competence to career development. These findings highlight the importance of fair compensation in supporting the career advancement of students with dual roles, while emphasizing the need for balanced management between academic responsibilities and professional demands.

The Entrepreneurial Intention Among Indonesian College Students During The COVID-19 Pandemic: Based On Psychological Capital Titi Nugraheni; Misdiyono Misdiyono
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6871

This study aims to empirically examine the relationship between psychological capital and entrepreneurial intention during the COVID-19 pandemic among Indonesian students. The respondents were 205 students from various universities and majors, aged 19-24. This research method uses primary data and quantitative descriptive data analysis using multiple linear regression. The Psychological Capital Questionnaire (PCQ) and Entrepreneurial Intention Questionnaire (EIQ) were used to measure the psychological capital scale, which includes self-efficacy, optimism, hope, resilience, and entrepreneurial intention. The findings of this study indicate a positive relationship between psychological capital and entrepreneurial intention among Indonesian students during the COVID-19 pandemic.

Language Choice and Social Status in the Commercial Linguistic Landscape of Margonda Street, Depok Supriatnoko Supriatnoko; Anwar Mustofa; Mawarta Onida Sinaga; Ni Made Widhi Sugianingsih
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6873

In contemporary urban societies increasingly integrated into the global economy, language in public spaces no longer functions solely as a means of communication, but also serves as a symbolic resource associated with economic value, social identity, and power relations. This study examines how language choices within the commercial linguistic landscape represent market values and social differentiation in urban public spaces. The research was conducted along Margonda Street, Depok, an urban commercial corridor characterized by intensive language commodification practices. Employing a qualitative approach grounded in critical sociolinguistics, the study utilized systematic observation of commercial signage and advertisements, semi-structured interviews with business owners and employees, and visual documentation as data collection techniques. The data were analysed using thematic analysis to identify patterns of linguistic representation and symbolic meaning. The findings demonstrate that English is strategically employed, both monolingually and bilingually, to construct images of modernity, prestige, professionalism, and global orientation associated with urban middle-class lifestyles. In contrast, Indonesian and local linguistic elements, including Betawi, Sundanese, and Javanese expressions, are used to emphasize cultural proximity, social intimacy, and authenticity. The interaction between global and local linguistic resources produces forms of contextual and market-oriented linguistic hybridity. The study concludes that language within the commercial linguistic landscape functions as symbolic and economic capital strategically mobilized to construct brand image, negotiate social identity, and reproduce symbolic stratification in urban public spaces.

Enhancing Work Team Performance and Collaboration through a Kolb Experiential Learning-Based Training Module Triana Lestari; Ratna Djuwita
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6884

This study set out to develop and pilot-test a training module to strengthen work-team performance and collaboration within a School Violence Prevention and Handling Team (TPPKS) that operates under the mandate of Permendikbudristek No. 46 of 2023. We opened with a qualitative needs assessment of an active TPPKS and found recurring collaboration problems, including low participation, unclear roles, and slow case handling. Drawing on Kolb’s experiential learning cycle and social interdependence theory we designed a module that moves through ice-breaking and a video into a positive-versus-negative team role-play and then through reflection and concept delivery toward action planning. Because the session was a trial we recruited master’s students to stand in as proxies for genuine team members and ran a one-group pretest-posttest pre-experimental design in which eleven participants supplied the data we processed in IBM SPSS Statistics while we examined concept-level patterns thematically in NVivo. Pretest and posttest means turned out identical at 76.36 and produced no significant difference at t(10) = 0.000 and p = 1.000 and N-gain = 0.00 even as score variability fell from a standard deviation of 15.02 down to 8.09. The NVivo analysis showed that understanding of the core constructs improved while several applied items declined, and we conclude that within a high-baseline proxy sample the module did not lift mean understanding because a ceiling effect constrained it and yet it homogenized and reshaped the key concepts in a way that makes the module feasible once it is refined and retested with real team members.

Determination of Tourism Sector Service Management through Consumer Satisfaction: Analysis of Service Quality and Consumer Trust Yuliantini Yuliantini; Olfebri Olfebri; Aang Gunawan; Lira Agusinta
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6888

This study aims to analyze the influence of service quality and consumer trust on service management in Indonesia's tourism sector, with consumer satisfaction serving as a mediating variable. The study employs a descriptive qualitative approach using the Literature Review method. Data were collected reputable scientific articles indexed in national databases (SINTA) and international databases, including Scopus, Web of Science, Emerald, and Elsevier. The analysis process consisted of data reduction, data presentation, and conclusion drawing to develop a comprehensive conceptual framework. The findings reveal that service quality has a significant influence on consumer satisfaction and service management. Consumer trust also positively affects consumer satisfaction and service management. Furthermore, consumer satisfaction plays a crucial role in enhancing tourism service management. The study confirms that consumer satisfaction mediates the relationship between service quality and service management, as well as between consumer trust and service management. These results indicate that both technical aspects of service delivery and relational factors such as trust are essential determinants of effective tourism service management. This study contributes to the development of an integrative tourism service management model by combining service quality, consumer trust, and consumer satisfaction into a unified framework. The proposed model provides both theoretical insights and practical implications for improving service performance and competitiveness in the tourism industry.

Community-Based Services For The Elderly Through An Intergenerational Collaborative Approach Sri Ratna Ningrum; Jajat S. Ardiwinata; Oong Komar; Iip Saripah
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6893

This study examines community-based social services for the elderly provided by Elderly-Friendly Village in Cibiru Wetan Village. The objective of the study was to describe the actual implementation of social services for the elderly and to design a framework for community-based social services through an intergenerational collaborative approach. The study employed a qualitative, phenomenological approach. Data were obtained through in-depth interviews with 15 informants, including elderly participants, youth leaders, cadres, and village officials, then analyzed using domain, taxonomic, componential, and theme analysis. The results indicate that the social services implemented include group exercise with the elderly, regular health checkups, arts and recreation activities, savings activities, and home visits for elderly people with mobility limitations. These services contribute to maintaining health, expanding social interactions, and reducing feelings of loneliness in the elderly. However, the involvement of the younger generation in service delivery remains limited, and there is a lack of sustainable cadre development. This framework integrates elderly, youth, families, cadres, and communities in educational activities, social support, and economic empowerment This framework integrates elderly, youth, families, cadres, and communities in educational activities, social support, and economic empowerment. This approach has the potential to improve the well-being of older adults, strengthen social solidarity, reduce intergenerational stereotypes, and support the sustainability of community-based social services.

Social Entrepreneurship for Older Persons: A Community Based Productive Empowerment Strategy in Jatisari Village, Sumedang Regency Rosilawati Rosilawati; Mustofa Kamil; Oong Komar; Yanti Shantini
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6896

This article analyzes social entrepreneurship for older persons as a community based empowerment strategy in Jatisari Village, Tanjungsari District, Sumedang Regency. The study is grounded in the empirical findings of descriptive qualitative research on elderly empowerment and is interpreted through empowerment theory, social work practice, and social entrepreneurship perspectives. Data were obtained through interviews, observation, documentation, and triangulation involving older persons, families, community actors, village stakeholders, and a local productive enterprise. The findings show that older persons possess social capital, productive skills, and economic experience, but their capacity has not been systematically connected to local economic units, village programs, training, digital literacy, or market access. Batik Umi May and other home-based micro enterprises represent potential entry points for elderly social entrepreneurship because they combine productive activity, social participation, cultural value, and collective support. The article concludes that elderly social entrepreneurship must be developed as an inclusive ecosystem supported by social workers, village government, families, local enterprises, and cross-sector partnerships.

Analysis of the Impact of Spare Part Availability and Procurement Lead Time on Maintenance Operational Performance (Case Study: Batam Aero Teknik (BAT), Batam) Daniel Putut Kuncoro Adi; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6919

Aircraft maintenance operational performance is highly influenced by supply chain effectiveness, particularly spare parts availability and procurement lead time. This study aims to analyze the influence of spare parts availability and procurement lead time on maintenance operational performance at Batam Aero Teknik, a Maintenance, Repair, and Overhaul (MRO) facility operating in the Batam Free Trade Zone (FTZ). A quantitative approach was employed using a survey method involving 57 respondents engaged in maintenance and spare parts management activities. Data were analyzed using multiple linear regression and supported by interviews. The results indicate that spare parts availability has a positive and significant effect on maintenance operational performance, while procurement lead time has a positive but partially insignificant effect. Simultaneously, both variables significantly influence maintenance operational performance. These findings suggest that improving maintenance performance depends more on effective spare parts availability management than solely on procurement speed.

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Contact Name
Admin

Contact Email
dinasti.info@gmail.com

Phone
+628117404455

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA