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Jurnal Ilmiah Sains dan Teknologi (SAINTEK)
Published by Universitas Banten Jaya
ISSN : 19071205     EISSN : 26226391     DOI : 10.47080
Core Subject : Science,
Computer Science & IT Decision Sciences, Operations Research & Management Library & Information Science Physics
Accreditation of Jurnal SAINTEK According to the decree No. 230/E/KPT/2020 of the Directorate General of Higher Education, Research and Technology, dated December 30 th, 2022, this journal is recognized (accredited) "SINTA 5" starting from the Vol. 5 No. 1, 2021 until Vol. 9 No. 2, 2025 by the Ministry of Education, Culture, Research, and Technology of the Republic of Indonesia. Focus and Scope The aim of this journal is to publish quality articles dedicated to all aspects of the latest outstanding developments in the field of informatics engineering. Its scope encompasses the applications of (but are not limited to) : ICT Software Engineering System Design Methodology Data mining and Big Data Human and Computer Interaction Mobile Computing Soft Computing E-Learning Multimedia and Image Processing Parallel/Distributed Computing Artificial Intelligence Computational Linguistics Data Communication Networking Computer Engineering Cybersecurity
Arjuna Subject : Ilmu Komputer (semua kategori) - Aplikasi Ilmu Komputer
Articles 171 Documents
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Proyek Sistem Informasi Pengajuan Klaim Asuransi Jiwa Berbasis Web Pada Asuransi Syariah Takaful Keluarga Pranata, Dicky; Hamid, Muhammad Irfan; Dzariyat, Yolla; Purnamasari, Indah
Jurnal Ilmiah Sains dan Teknologi Vol. 10 No. 1 (2026): Jurnal Ilmiah Sains dan Teknologi
Publisher : Teknik Informatika Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/saintek.v10i1.4531

Abstract

The sharia life insurance claim process requires speed, transparency, and compliance with sharia principles. However, at PT Asuransi Takaful Keluarga, the claim process is still handled manually, causing delays, document loss risks, and limited transparency in claim status and Service Level Agreement (SLA) monitoring. This study aims to design and develop a web-based Sharia Life Insurance Claim Submission Information System to automate the end-to-end claim process and improve service efficiency. The developed system provides online claim submission, document upload and verification, real-time claim and SLA monitoring, and audit trail features. System testing was conducted using Performance test, Website safety test, User Acceptance Testing (UAT), and System Usability Scale (SUS). The results show that the system functions properly and achieved a SUS score of 82.5, categorized as Excellent. The system effectively improves efficiency, transparency, and accuracy in the sharia life insurance claim process

Page 18 of 18 | Total Record : 171

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