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Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Published by Universitas Lampung
ISSN : -     EISSN : 27147673     DOI : https://doi.org/10.23960/administrativa
Core Subject : Humanities, Social,
Humanities Social Sciences
Jurnal Administrativa merupakan jurnal ilmiah periodik yang mengkaji pelbagai gagasan, diskursus dan praktik birokrasi, kebijakan dan pelayanan publik kontemporer dari multi-disipilin ilmu. Administrativa dikelola oleh Jurusan Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Lampung. Ruang lingkup Administrativa menyangkut problem-problem yang berkaitan dengan studi administrasi publik, khususnya dalam kajian birokrasi, kebijakan dan pelayanan publik, baik di tingkat lokal, nasional maupun internasional. Tujuan dari publikasi jurnal ini adalah untuk menyebarluaskan pemikiran/gagasan konseptual maupun ide dan hasil penelitian yang telah dicapai di bidang birorkasi, kebijakan dan pelayanan publik. Cakupan yang lebih luas adalah pengembangan studi administrasi, otonomi dan birokrasi daerah, aparatur sipil negara, desentralisasi, administrasi pembangunan, manajemen publik, pemberdayaan masyarakat dan ilmu sosial yang mencakup perkembangan isu-isu sosial dan konteks permasalahan publik.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 148 Documents
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Implementasi Kebijakan Wajib Serap Gabah Tanpa Standar Kualitas Oleh Perum BULOG Lampung Alya Adila; Susana Indriyati Caturiani; Nana Mulyana
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.375

Abstract

Presidential Instruction Number 6 of 2025 on the Procurement and Management of Domestic Rice Paddy/Rice and the Distribution of Government Rice Reserves serves as the legal basis for the mandatory rice paddy absorption policy without quality standards as an effort to protect farmers and maintain rice price stability. Perum BULOG is appointed as the main implementing agency of this policy. However, several implementation issues have emerged at the field level, including limited human and logistical resources, high administrative burdens, delays in payment, and uneven understanding of the policy among farmers. This study aims to analyze the implementation of the mandatory rice paddy absorption policy without quality standards by Perum BULOG in Lampung Province and to identify the supporting and inhibiting factors affecting its implementation. This research employs a qualitative approach, with data collected through interviews, observation, and documentation. The findings indicate that policy implementation is supported by cross-sectoral communication and coordination, implementers’ commitment, and a clear organizational structure within BULOG. The policy has contributed to increased rice paddy absorption and price stability at the farmer level. However, its effectiveness has not yet been optimal due to resource constraints, rigid bureaucratic procedures, and technical challenges in field operations. From the perspective of Edward III’s policy implementation theory, the policy has fulfilled the aspects of communication and implementers’ disposition but still requires strengthening in terms of resources and bureaucratic flexibility to achieve its objectives more effectively.
Analisis Tingkat Kepatuhan Wajib Pajak Sebelum, Saat, dan Sesudah Pandemi Covid-19 (Studi Pembayaran Pajak Bumi dan Bangunan Tahun 2019-2024 Di Bandar Lampung) Julia Wulandari; Nana Mulyana; Eko Budi Sulistio
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.377

Abstract

Land and Building Tax (PBB) is a potential source of tax in Regional Original Income (PAD), however its revenue realization remains suboptimal, resulting in increasing tax arrears. This condition is influenced by low tax awareness and the deterioration of economic conditions during the Covid-19 pandemic, which affected taxpayers ability to pay. In response, the local government implemented a fiscal policy in the form of PBB tax rate reductions. This study aims to analyze differences in the compliance levels of taxpayers receiving PBB tax reductions during the period 2019–2024, covering the pre-pandemic, pandemic, and post-pandemic periods in Sukarame District, Bandar Lampung City. This research employs a descriptive comparative design with a quantitative approach, utilizing a paired sample t-test as well as analyses of ability to pay tax and willingness to pay tax. The results indicate significant differences in taxpayer compliance across periods, with an overall declining trend. However, no significant difference was found between the pre-pandemic and pandemic periods (2022) due to similar payment patterns. Although taxpayers’ ability to pay has gradually improved, compliance levels remain fluctuating and stagnant. This stagnation is influenced by suboptimal willingness to pay, low perceived consequences of late payments due to repeated penalty waivers, variations in incentive schemes, limited policy socialization, and payment system preferences. Therefore, improving PBB compliance requires policy strategies that emphasize strengthening tax awareness and ensuring consistent enforcement of tax obligation.
Manajemen Pelaksanaan Program Siger Sultan dalam Pelayanan Administrasi Kependudukan bagi Penyandang Disabilitas pada Dinas Kependudukan dan Pencatatan Sipil Kota Bandar Lampung Anisa Zulfa Nabila; Dedy Hermawan
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.379

Abstract

The Siger Sultan Program is an innovative population administration service aimed at increasing population identity ownership, specifically e-KTP (electronic ID card), for vulnerable groups such as people with disabilities. This study aims to analyze the implementation management of the Siger Sultan Program in increasing population identity ownership for people with disabilities in Bandar Lampung City. The research method used is a qualitative approach with a descriptive research type. Data were obtained through literature review and document analysis. The research results indicate that program implementation adheres to management functions, including planning, organizing, implementing, and controlling. However, implementation still faces challenges, including limited human resources, inadequate program outreach, and accessibility barriers for people with disabilities. Therefore, strengthening coordination, increasing resources, and adopting an inclusive service approach is necessary for the program to run optimally.
Mengukur Persepsi Masyarakat Terhadap Pembangunan Flyover di Kota Bandar Lampung Srei Nur Astuti; Novita Tresiana; Eko Budi Sulistio
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.383

Abstract

The construction of flyover infrastructure in Bandar Lampung City is one of the government’s solutions to address traffic congestion problems, which also give rise to other issues. This infrastructure development not only generates objective impacts but also creates various public perceptions of the changes that occur. This study aims to measure and analyze public perceptions of flyover development in terms of psychological, environmental, economic, and social aspects. This research employs a quantitative approach with a descriptive method. The data analysis techniques used are descriptive statistics and categorization. The results show that public perceptions of flyover development vary across each aspect. In the psychological aspect, public perception tends to be positive, particularly in terms of comfort and safety. In the economic aspect, public perception is positive regarding the smoothness of economic activities. In the environmental aspect, public perception tends to be neutral to negative, especially related to noise and cleanliness. In the social aspect, public perception is positive regarding increased mobility. In conclusion, the construction of flyover infrastructure generates diverse perceptions among the community across several aspects.
Evaluasi Tata Kelola Program Muli Mekhanai Dalam Mewujudkan Prinsip Good Governance di Provinsi Lampung Nicholas Hansori; Dian Kagungan; Vina Karmilasari
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.384

Abstract

Penelitian ini bertujuan mengevaluasi tata kelola Program Pemilihan Muli Mekhanai berdasarkan delapan prinsip Good Governance (UNDP, 1997) di Provinsi Lampung. Metode penelitian yang digunakan adalah kualitatif deskriptif. Data diperoleh melalui wawancara mendalam, observasi, dan studi dokumentasi dengan melibatkan enam informan (tiga panitia dan tiga alumni). Penelitian berpusat di Dinas Pariwisata dan Ekonomi Kreatif Provinsi Lampung. Hasil penelitian menunjukkan bahwa penerapan prinsip good governance berjalan variatif. Prinsip aturan hukum, transparansi, daya tanggap, dan pengambilan keputusan berjalan optimal melalui Juklak/Juknis komprehensif, penegakan sanksi perilaku, keterbukaan informasi via Instagram @mulimekhanailpg, pengawasan berlapis, serta mekanisme keputusan hibrida. Meski demikian, detail skor mentah dan profil juri dibatasi demi objektivitas. Sebaliknya, prinsip partisipasi dinilai lemah karena pelibatan alumni (IMML) dan lembaga adat (MPAL) bersifat parsial (sebagian) dan seremonial, yang berdampak pada kesalahan fatal pemakaian atribut busana adat di Taman Purbakala Pugung Raharjo. Pada aspek keadilan dan inklusivitas wilayah, kesetaraan administratif terbentur hambatan fiskal APBD kabupaten/kota sehingga memicu dominasi prestasi dari daerah perkotaan (Bandar Lampung dan Kota Metro). Prinsip efektivitas dan efisiensi berhasil diwujudkan melalui pergeseran paradigma menuju branding digital (e-invitation dan QR Code), meskipun promosi pariwisata secara sektoral terhambat buruknya infrastruktur jalan. Terakhir, akuntabilitas institusional secara vertikal terbukti mapan melalui Laporan Pertanggungjawaban (LPJ) keuangan yang taat audit birokrasi, namun akuntabilitas fungsional individu alumni masih lemah akibat ketiadaan kontrak kinerja formal maupun job description tertulis yang spesifik.
Penerapan Pelayanan Publik Berbasis Kebutuhan Kelompok Rentan pada Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pringsewu Silvia Silvia Silvia; Nana Mulyana; Apandi Apandi
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.385

Abstract

Every citizen has the right to inclusive and equitable public services, including vulnerable groups such as people with disabilities, the elderly, and pregnant women. This study examines the implementation of the principle of public services that are friendly to vulnerable groups in the civil registration administration at the Pringsewu Regency Population and Civil Registration Office and identifies the factors hindering it. The study employs a qualitative case study approach with data collection through interviews, observations, and document reviews. The analysis is based on eight principles outlined in Ministerial Regulation PANRB No. 11 of 2024, including equality of rights, accessibility, professionalism, accountability, transparency, participation, and protection from violence. The research results indicate that the agency has provided accessibility facilities, priority service counters, specialized assistance, and outreach services. However, implementation remains constrained by budget limitations, suboptimal outreach efforts, a shortage of staff with specialized competencies, technical disruptions, and low participation of vulnerable groups in the formulation of service policies.
A IMPLEMENTASI STRATEGI UPTD KPH BUKIT PUNGGUR DALAM PENGELOLAAN WISATA AIR TERJUN PUTRI MALU DI KABUPATEN WAY KANAN alya nazla hafidh zalma; Dian Kagungan; Ita Prihantika
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.387

Abstract

Ecotourism is a concept of tourism activities where there are elements of natural resource conservation, community empowerment, and increasing environmental awareness. This study aims to analyze the implementation of the Bukit Punggur Forest Management Unit (KPH) UPTD strategy in the management of Putri Malu Waterfall tourism in Way Kanan Regency and identify its inhibiting factors. The research is motivated by the decrease in the number of tourist visits and the limitation of human resources in tourism promotion and development. The method used is descriptive qualitative research with interview, observation, and documentation techniques. The analysis was carried out through data reduction, data presentation, and conclusion drawn, with validity tests using source triangulation. This research refers to the strategy implementation theory from Thomas L. Wheelen and J. David Hunger (2020) which includes implementing actors, programs, budgets, procedures, and human resource management. The results of the study show that the implementation of the strategy is not fully optimal. The obstacles identified include limited human resources, budget limitations, accessibility to tourist sites that are still inadequate, and lack of innovation in the development of tour packages. The advice that can be given is that tourism managers need to be carried out in a sustainable manner through training, coaching, and mentoring activities that focus on the management of tourist destinations, digital promotion, tourism services, and the development of tourism products, tourism development efforts are suggested in the provision of basic facilities that are still limited, such as sanitation facilities, directions, garbage dumps, and environmental signs. Working with third parties such as Corporate Social Responsibility (CSR) and related institutions to meet tourism needs, the development of tourism innovations needs to be improved through diversification of tourism products and activities that utilize the potential of natural resources, environmental services, and the potential of local communities.
Evaluasi Kebijakan Pelayanan Perizinan Berusaha Berbasis Risiko di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Bandar Lampung Tahun 2025 Pebriyanti Sitorus; Eko Budi Sulistio; Apandi Apandi
Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik Vol 8 No 1 (2026): Administrativa: Jurnal Birokrasi, Kebijakan dan Pelayanan Publik
Publisher : Jurusan Ilmu Administrasi Publik FISIP Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administrativa.v8i1.390

Abstract

Risk-based business licensing policy implemented through the Online Single Submission Risk-Based Approach system under Government Regulation Number 5 of 2021 continues to face challenges at the regional level. This is indicated by 230 returned license applications, 746 incomplete submissions, and a decline in investment realization in Bandar Lampung City from 105.93% in 2023 to 63.79% in 2024. This study aims to evaluate the implementation of risk-based business licensing services at the DPMPTSP of Bandar Lampung City and to identify its supporting and inhibiting factors.The study employs a descriptive qualitative approach, with data collected through interviews, observation, and documentation, and analyzed using Hanif Nurcholis’public policy evaluation framework, focusing on process, outputs, and outcomes indicators. The findings show that in the process aspect, services have been effective for low- and low-medium-risk businesses; however, issues remain, including unclear requirements, inconsistencies between the OSS-RBA system and additional local requirements for medium-high and high-risk businesses, and the absence of SLA information, leading business actors to monitor processes outside the system. In terms of outputs, the system has cumulatively issued 51,630 NIB from 2021 to 2025, with accurate targeting based on risk classification, while returned applications indicate a selective and accountable system. Regarding outcomes, the policy has generated positive changes for business actors, although its long-term impact on investment growth remains limited. It is concluded that the policy has been implemented fairly well but not optimally, requiring synchronization between central and local requirements, improvement of SLA functionality, and enhanced responsiveness of central government technical support.

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