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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
Improving Employee Performance Through Physical Work Environment, Emotional Intelligence and Self Leadership Resa Adhika, I Nyoman; Aristana, I Nengah; Rihayana, I Gede; Putra Salain, Putu Pradiva
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070219

Abstract

Human resources are assets owned by an organization. Without human resources in an entity, operational activities will not be able to run. Entities must be able to empower human resources so that they can produce qualified employee performance. Employee performance is influenced by many factors including the physical work environment, emotional intelligence and self-leadership. This study aims to determine the effect of the physical work environment, emotional intelligence and self-leadership on employee performance. The location of this research is at The Vira Boutique Hotel and Suites Bali. The population uses The Vira Boutique Hotel and Suites Bali employees and a sample of 55 employees. Data analysis technique using Multiple Linear Regression Analysis. From the results of the study, it was found that the physical work environment had a significant positive effect on employee performance, emotional intelligence had a significant positive effect on employee performance, and self-leadership had a significant positive effect on employee performance. Suggestions that can be given by researchers are The Vira Boutique Hotel and Suites Bali should organize the work space properly, provide training to employees and guide employees, and always supervise employees at work. Keywords: Physical Work Environment, Emotional Intelligence, Self Leadership, Employee Performance
Analysis of Guest Room Service by Room Attendants in the Housekeeping Department Ayu Suriyani, Ni Nyoman; Darma Susila, I Made Gede; Suwitra Wirya, I Made
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070210

Abstract

Good or bad service of this room section or often called room attendant in affecting guest satisfaction directly.This is because this product is sought after by guests staying at the hotel so that the service requires specialattention. The purpose of this study is to see the general description of hotel room service and changes inphysical services that occur in hotel room service by room attendants from the past to the present. A qualitativedescriptive approach was used based on data collected through observation, literature studies and interviewswith chamber attendants, supervisors and executive housekeepers. The data analysis technique used isqualitative analysis by paying attention to reduction data, display data, and verification data. The concept ofSOP (Standard Operating Procedure) housekeeping service, room attendant service, and traveler satisfactionconcept are used in the analysis to process information about the current condition of room service by roomattendants. The results show that there are some physical service changes that occur in room service accordingto guest requests. Room service currently has several changes due to technological developments so that hotelsneed to adjust to some of the physical services that have been provided before.Keywords: Room analysis, tourist satisfaction, housekeeping department, room attendant
The Application of Maxim Quantity in Explaining Tourist Objects by Diploma 3 Students of Tour and Travel Department Paramita Sari, Ni Luh Komang Julyanti; Jokosaharjo, Sulistyoadi; Prayogi, Putu Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070201

Abstract

The history and culture of Bali has become an additional value for the development of Bali tourism. In addition to natural beauty such as the sea and mountains, local wisdom which is still upheld by the people of Bali makes Bali a special place for the tourists who are visiting Bali Island. Tourism in Bali is one of the economic sectors that the Balinese people are most involved in. One of the jobs in the tourism sector that many Balinese people are involved in is a tour guide. Good communication skills are very necessary for tourism workers, one of the languages which is commonly used is English. The application of the principle/maxims of quantity in the utterances of tour guides is the subject of study in this study. The research objects in this study were 21 diploma students majoring in tour and travel department at Triatma Mulya University. This research is a qualitative research that analyzes the application of the maxims/principles of quantity in students' utterances while explaining tourist objects. The data obtained will be sorted and processed based on pragmatic theory and then it would be presented descriptively. During the explanation of tourist objects, students have applied the principle of quantity in several utterances that are spoken. However, some of the students' speeches did not apply the principle/maxim of quantity. This happened because in processing utterances students were mostly influenced by internal factors such as the language factor that is possessed by students were still limited and the mastery of content components. Students' unpreparedness during practice is one of the inhibiting factors for students to apply the principle/maxims of quantity to their utterances.Keywords: communication, tour guide, pragmatic, speech, maxim of quantity
Tourism Development Strategy in Mundeh Kangin Village Sub District Selemadeg Barat, District Tabanan Bali Sengkey, Fenny; Osin, Rosvita Flaviana
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070224

Abstract

Mundeh Kangin Village has natural resource potential that can be developed into agrotourism. The MundehKangin Village farmer group transformed the village into a durian village. The unique nature and culture attracttourists to visit the village. In improving the quality of tourism, of course there needs to be an effective strategyso that the tourism ecosystem in Mundeh Kangin Village can become a leading tourism destination in TabananRegency, Bali. The focus and aim of this research is to formulate a development strategy for Mundeh KanginVillage. Using the SWOT analysis method (Strength, Weakness, Opportunities, Threats) in analyzing thestrategic environment in the management of Tourism Villages. This research uses a qualitative research typeusing sources from Mundeh Kangin Village, namely the village head (perbekel), the Tourism Awareness Group(POKDARWIS) and farmer groups. Based on the IFE and EFE matrix tables, the total weighted scores are 2.75and 3.12. This shows that agrotourism in Mundeh Kangin Village is relatively strong in overcoming weaknessesand taking advantage of existing opportunities to overcome threats. The internal strategic factor in MundehKangin Village which is the main strength is that it is one of the horticultural commodities which has reachednational and international markets and the garden products in the form of local fruits such as durian, salak,buni, chocolate, coffee, coconut, porang grow abundantly in Mundeh Kangin Village 0.64, while the mainweakness is capital and infrastructure which is still lacking with a total value of 0.33. The external strategicfactor in the development of Mundeh Kangin village which is the main opportunity is the lifestyle of the peoplewho want to return to nature with a value of 0.57, while the main threat faced is the unpredictable climate witha value of 0.30. The research results show that the strategy that can be used by Mundeh Kangin Village is aGeneric expansion strategy. Meanwhile, Strategy variations are, concentric diversification, market penetration,market and product development and backward integration.Keywords: SWOT analysis, development, tourist villages
Integrating Linguistic Theories into English Language Education in Tourism Sectors: A Comprehensive Framework Anggayana, I Wayan Agus
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070215

Abstract

The intersection of linguistic theories and English language education holds immense potential, especiallywhen applied to the context of the tourism sector. This article explores the development of a comprehensiveframework that seamlessly integrates linguistic theories into English language education, with a specific focuson the tourism industry. By combining the theoretical insights of linguistics with practical language teachingstrategies, educators and stakeholders in the tourism sector can enhance communication skills and culturalcompetency among professionals. The article presents a holistic approach that aims to bridge the gap betweenlinguistic theories and language education, offering a roadmap for effective integration in the tourism domain.This research is descriptive qualitative research. 10 Competence units, 24 elements of competence and 20materials were found in this research.Keywords: Linguistic, English, Education, Framework
The Influence of Education and Training (Diklat), Competency on Position Promotion and Employee Performance of Eco Beach Villa and Apartment Canggu Wibisono, Gunawan; Nugraha, Surya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070206

Abstract

This research aims to analyze the influence of education and training (Diklat), competency on position promotion and employee performance at Eco Beach Villa and Canggu Apartments in companies in the tourism industry sector in Badung district. In this study, the population studied was 216 permanent employees at Eco Beach Villa and Apartment Canggu. This research sample used the Solvin formula to obtain 68 people. The analysis technique used is "path analysis". The analysis results show that: 1). Education and training have a positive and significant effect on the work performance of Eco Beach Villa and Apartment Canggu employees; 2). Competence has a positive and significant effect on the performance of Eco Beach Villa and Apartment Canggu employees; 3). Education and training have a direct influence on the promotion of Eco Beach Villa and Apartment Canggu employees; 4). Competency has a direct influence on the promotion of Eco Beach Villa and Apartment Canggu employees; 5). Job promotions have a direct effect on the performance of Eco Beach Villa and Apartment Canggu employees; 6). Education and training have a significant indirect effect on the performance of Eco Beach Villa and Apartment Canggu employees through job promotions; 7). Competency has a significant indirect effect on the performance of Eco Beach Villa and Apartment Canggu employees through job promotions. Keywords: Education and Training, Competency, Position Promotion, Employee Performance.
Identify Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort Antara, I Made Kusuma; Anggayana, I Wayan Agus; Dwiyanti, Ni Made Christine; Sengkey, Fenny
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070229

Abstract

This research Identify Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort. It can be used as a guide to improve the quality of work and creativity in entering the tourism industry. Increasing student knowledge in the Food and Beverage products field and implementing training will be helpful later when facing the industrial world. This research is descriptive qualitative research. The document used in this research is taken from Industrial Work Practices in the Food and Beverage Product Department of Kayumas Seminyak Resort Students' report. After carrying out industrial work practices, the researcher gained a lot of useful work experience in the form of theories and practical knowledge regarding the Food and Beverage Product field and the ability to work together. In addition, the author has carried out one of the requirements for completing the Food and Beverage Product Study program by carrying out industrial work practices. Keywords: Industrial Work Practices, Food and Beverage Product Department, Quality of work, Tourism Industry, Kayumas Seminyak Resort.
The Involvement of Reviews in Online Travel Agencies to Increase Hotel Booking Intention in Batam Putri, Desyanti; Sihombing, Dame Afrina; Hariyanto, Oda Ignatius Besar
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070220

Abstract

Hotel reservations are currently dominated by online bookings from Online Travel Agent, therefore thisresearch was created to assist hoteliers in knowing how the role of online reviews can influence consumerpurchase intentions in making online reservations. There is no previous research that discusses this topic withthe setting in Batam, so this research was made to discuss it. This research used quantitative method and testedusing IBM SPSS, with the target population of respondents who have made hotel reservations using OTA inBatam, at the end of this study it is proven that the independent and mediating variables have a significantinfluence on the dependent variable. However, this study has limitations, which there are still invalid items andthere are still many that can be researched in more detail for further research.Keywords: Online Booking Intention, Purchase Intention, Reviewer Expertise, Online Travel Agent
The Effect of The Work Environment on Front Office Employees' Performance at The Pacific Palace Hotel Batam Sagala, Rahel Natasya; Lubis, Arina Luthfini; ., Supardi
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070211

Abstract

Moreover, the city of Batam is strategically located near two national borders, namely Singapore and Malaysia,this is a big opportunity in the tourism sector, especially in the world of hotels. This research aims to analyzewhether the work environment has an influence on the effectiveness of employee performance, especially inthe front office environment at the Pacific Palace Hotel Batam. The research method used is a quantitativeapproach with simple regression analysis techniques to assess the relationship between 2 variables, workenvironment variables (as independent variables) and employee performance (as dependent variables). Dataprocessing uses simple regression analysis which includes normality test, T test and F test, and R2 test usingSPSS statistical software. The results are valid. In the hypothesis test results, H1 is accepted, this can also beseen from the significance results in tcount which has a result of 0.01. Overall the research results show thatthe hopethesis test on the work environment as a variable (X) has a positive effect on employee performanceas a variable (Y) both partially and simultaneous. The result of the regression equation is Y = 21.098 + 0.752X.The coefficient of determination (R2) results were 74.6%, which means employee performance beinginfluenced by other variables outside of this research test. Therefore, it is important for hotel management toprioritize improving working environment conditions, including employee training and development, so thatmaintaining employee welfare through the work environment can improve employee performance resultswhich ultimately can maintain competitiveness in the competitive hospitality industry.
Supervisor Efforts to Improve Service Quality and Guest Satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach Nugraha, Surya; Rusmiati, Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070202

Abstract

This study aims to determine the efforts of supervisors in improving service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, where this research has the formulation of the problem, (1) Supervisor's efforts to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, (2) What constraints are faced by supervisors in efforts to improve service quality and guest satisfaction at Makase Restaurant at the Indigo Bali Seminyak Beach Hotel, and (3) How supervisors overcome obstacles in an effort to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach. This research uses qualitative research methods with primary data sources and secondary data. Data collection techniques by direct observation at the Makase Restaurant, interviews with supervisors regarding the supervisor's efforts to improve service and guest satisfaction at the Makase Restaurant, and documentation by taking pictures using a mobile phone. The research instruments used were recording equipment, interview lists, notebooks and laptops. The analysis presentation technique used is descriptive, by obtaining data obtained from research on supervisors' efforts to improve service quality and guest satisfaction at Makase Restaurant. The result of this study is that the supervisor's efforts have an important role in improving service quality and guest satisfaction in restaurants. Keywords: Effort, Supervisor, Improve, Quality, Service, Satisfaction.

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