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Jurnal Manajemen Pelayanan Hotel
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Published by Akademi Komunitas Manajemen Perhotelan Indonesia
ISSN : 26145510     EISSN : 26558173     DOI : 10.37484
Core Subject : Education, Social,
Social Sciences Other
Jurnal Manajemen Pelayanan Hotel (JMPH) is a journal that publishes results of tourism and hotel studies researches. All articles in JMPH have passed reviewing process by peer reviewers and edited by editors. JMPH is published by Akademi Komunitas Manajemen Perhotelan Indonesia twice a year, June and December.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 30 Documents
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Search results for , issue "Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel" : 30 Documents clear
The Influence of Product Quality, Service Quality, and Store Atmosphere on Shopping Decisions at Warung Uma Manis Penebel Tabanan Hartini, Ni Made; Antari, Ni Luh Sili
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080101

Abstract

Companies must have the right marketing strategy in marketing their products. This study aims to analyze the Effect of Product Quality, Service Quality, and Warung Atmosphere on Purchasing Decisions at Warung Uma Manis Penebel Tabanan. Data collection techniques by conducting surveys and documentation. Sampling using the purposive sampling method, namely consumers who have shopped at least 2 times at Warung Uma Manis Penebel Tabanan with an age range of 17-70 years and a sample of 100 respondents. The variables used are product quality variables (X1) and service quality (X2), and store atmosphere (X3) and purchase decision variables (Y). The research method uses multiple linear regression analysis, namely the t test with the help of SPSS version 24 for windows. Based on the results of the study, the regression equation obtained Y = 8.571 + 0.136 X1 + 0.151X2 + 0.338X3. A hypothetical decision was obtained stating that partially the variables of product quality, service quality, and stall atmosphere had a positive and significant effect on purchasing decisions at Warung Uma Manis Penebel Tabanan. Keywords: Product Quality (X1), Service Quality (X2), Store Atmosphere (X3), Purchasing Decision (Y).
The Influence of Facilities and Service Quality on The Loyalty of Tourists Staying at Harris Riverview Kuta-Bali Hotel Hedy Wartana, I Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080124

Abstract

In the world of hospitality there are many things that can affect the development of the business. One of them is how and the hotel's efforts can attract the attention of consumers and make consumers feel at home with the hotel's services. There are factors that affect customer satisfaction, namely facilities and service quality. In business competition, service becomes the most important thing for companies to differentiate when companies sell the same products as competitors. In order to obtain superior standards in the existing competition, each company must create satisfaction for its consumers in a way that is relevant to the services offered to consumers. Customer satisfaction can be obtained through the facilities and quality of service provided so that consumers can feel comfortable and can feel the expected utility as well as what is done by the Harris Riverview Kuta Bali Hotel. The formulation of the problem in this study is: 1) Is there an influence between facilities on the loyalty of tourists staying at Harris Riverview Hotel Kuta – Bali. 2). Is there any influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta-Bali Hotel? 3). How much influence do facilities and service quality have on tourists staying at Harris Riverview Kuta-Bali Hotel?. Based on the results of the analysis obtained shows that 1). There is a positive and significant influence between facilities on the loyalty of tourists staying at Harris Riverview Kuta Hotel – Bali with a regression coefficient value of 0.421 and t test results with a calculated value of 5.774 greater than the ttable value of 1.666, with a value (sig.) of 0.000 smaller than .2). There is a positive and significant influence between the quality of service on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali with a regression coefficient value of 0.231 and the t-test results with a calculated value of 3.203 greater than ttable of 1,666 with a value (sig.) of 0.002 smaller than .3). The contribution of the magnitude of the influence between facilities and service quality on the loyalty of tourists staying at Harris Riverview Kuta Hotel - Bali was 57.8% while the remaining 42.2% was influenced by other variables that were not. Keywords: Facilities, Quality of Service and Tourist Loyalty
Study Social Media Interconnectedness To Strategy Marketing with Internal Language Dimensions Smart Heritage Market Context : A Study Badung Market Case Rinayanthi, Ni Made
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080115

Abstract

Study This aim For investigate connection between strategy marketing and dimensions Language in legacy market context smart (Smart Heritage Market), with focus on the Badung Market Case . In context globalization , legacy markets like Badung Market face challenge For still relevant and competitive in the digital era. One of aspect important from legacy market transformation being “smart” is use strategy effective marketing that leverages riches culture and history of the market . Beside that , language also holds role key in build market identity , communicating values legacy , and interesting interest consumer . Studies This use approach qualitative with interview depth and observation to practice marketing and use language at Badung Market . Analysis results show that strategy successful marketing in legacy markets must consider context culture and history local , as well utilise digital technology with wise . Use proper language , fine in promotion nor interaction direct with customers , too factor important in build connection emotional and empowering market image . Study This give contribute to understanding about How strategy marketing and dimensions Language each other influence in legacy market context clever . Implications practically including recommendation for holder heritage market interests For develop strategy more marketing effective and language - based , as well utilise potency technology For increase experience consumers and promote inheritance culture in a way sustainable . Keywords : Language Dimensions , Strategy Marketing , Smart Heritage Market, Badung Market
Analysis of the length of stay of tourists in Mataram City Suwardi, Didik; Permata Cita, Fitria; ,, Jumaidin; ., Afifudin
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080106

Abstract

West Nusa Tenggara (NTB) Province is one of the provinces in Indonesia which in its development istargeted to become a national tourism gate with other provinces in the Nusa Tenggara region. NTB Provincewith the tagline "Pesona Lombok Sumbawa" has a lot of potential for natural beauty and local culture for localand foreign tourists. Despite the state of NTB tourism which is struggling from the impact of the Lombokearthquake in 2018, the tourism sector by the Tourism Office continues to make efforts to design theimprovement and recovery of the creative industry and tourism in NTB.. The world's growing tourism sectorhas a real impact on economic growth and increased foreign exchange earnings, and Indonesia is no exception.Tourist length of stay is the number of nights or days spent by a foreign tourist outside of his or her country ofresidence). This research aims to find a model to see and measure the level of willingness of tourists to stay ina destination will be interesting and help provide an overview for stakeholders in the tourism industry. So, withthat in mind, this research method uses a quantitative approach, the population and sample in this study were52 respondents with research locations in the city of Mataram. the results of this study indicate that 1) Thelength of stay of Mataram City tourists during 2022 is 0.91 days. This has increased when compared to thelength of stay of tourists in 2021 which is around 0.87 days; 2) The average length of stay of foreign tourists instar hotels is 1.02 days. Meanwhile, the length of stay of domestic tourists in star hotels is 0.84 days; 3) Theaverage length of stay of foreign tourists in non-star hotels is 0.82 days. While the length of stay of domestictourists in non-star hotels is 0.95 days;Keywords: Length of Stay, Tourists, Mataram City
Management of Sustainable Marine Tourism Through Scuba Diving in Gili Lampu Sambelia East Lombok ., Syukriati; Zulfa, Aulia Diana; ., Jumaidin; Johari, Muhamad
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080129

Abstract

Indonesia is an archipelagic country which has a wider water area of 7,81 million km2 than its land area of 2.01 million km2 and is known as a maritime country. Due to the vast territorial waters of Indonesia, Indonesia is rich in its beautiful marine natural resources with a wide variety of marine life living in it. One of the water areas that is rich in the diversity of marine life is the marine tourism object Gili Lampu, which is located in Sambelia District, East Lombok. To manage its natural resources well, it is necessary to have the right concept to develop marine tourism in Indonesia, sustainable tourism is one of the best indicators in developing tourism based on natural resources by paying attention to environmental conservation. To realize the concept of development and management in the Gili Lampu marine tourism object, several efforts are needed to achieve it. The purpose of this study was to determine the management of sustainable marine tourism through scuba diving sports tourism in Gili Lampu, Sambelia,east Lombok The approach used in this research is qualitative method with descriptive research type. The results of the study stated that scuba diving tourism was able to become a means of marine conservation in realizing tourism development in Gili Lampu tourism objects. However, several obstacles were found in the process of developing and managing the Gili Lampu marine tourism object such as the low human resources in the field of tour guides, and the lack of a role in promoting scuba diving tourism by the manager of the Gili Lampu marine tourism object. Keywords: Development, Management, Human Resource, Tourist Guide, Scuba Diving
Analysis of Tourism Potential and Marketing Integration in Mundeh Kangin Village Sengkey, Fenny; Osin, Rosvita Flaviana
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080120

Abstract

The purpose of this research is to determine the tourism potential of Mundeh Kangin village, and howmarketing integration is carried out in Mundeh Kangin village, so that a suitable strategy can be implementedin the future. This research uses a qualitative descriptive approach with data collection techniques in the formof direct observation, interviews and document study. In-depth interviews with informants, namely the headof Mundeh Kangin Village, the tourism awareness group and the Farmer's group of Mundeh Kangin village. Thescope of the problem discussed in this research is regarding the potential and marketing mix of Mundeh KanginVillage as a pioneering tourism village in Tabanan Regency. Based on the results of internal, external andinteractive marketing research in Mundeh Kangin village, Tabanan, several key points can be concluded namelyLocal product potential, External communication challenges, and Role of Interactive marketing has beenidentified as a potential strategy to overcome challenges in external marketing. By involving the communitydirectly through social media, community events, interactive content, and collaboration with local influencers,interactive marketing is able to increase engagement and awareness about local products in Mundeh KanginTabanan village.Keywords: Tourism potential, integration, marketing
The Influence of Workload and Work Life Balance on Employee Performance through Job Burnout on Swarga Suites Bali Berawa Wibisono, Gunawan; Nugraha, Surya; Negara, Made Dwipa
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080111

Abstract

Management of human resources in an organization is an important aspect, because HR will have a positiveimpact on organizational development. This study aims to determine and analyze the effect of workload andwork life balance on employee performance through job burnout. This research was conducted at the Biro SDMPolda Bali. The population in this study were all employees of the Bali Police HR Bureau with a total of 88employees. The sample used is the census method so that the entire population is used as a sample. Collectingdata using questionnaires. The data analysis technique used is SEM-PLS. The results of this study indicate thatworkload has a negative and significant effect on employee performance. Work life balance has a positive effecton employee performance. Job burnout has a negative and significant effect on employee performance.Workload has a positive and significant effect on job burnout. Work life balance has a negative and significanteffect on job burnout. Job burnout is able to mediate the effect of workload on employee performance. Jobburnout is able to mediate the effect of work life balance on employee performance.Keywords: Workload, Work Life Balance, Employee Performance, Job Burnout
The Role of Labor Unions on Employee Performance at Mason Elephant Park and Lodge Suarjaya, I Nyoman; Wisnawa, I Made Bayu
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080102

Abstract

The decline in the Sumatran elephant population due to deforestation and hunting has led to the establishment of PT. Wisatareksa Gajah Perdana, known as Mason Elephant Park and Lodge in 1997, which serves as a sanctuary for this endangered species. With 291 employees, PT. Wisatareksa Gajah Perdana, the company owning this wildlife park, has the potential to form a labor union. FSP PAR KSPSI PT. Wisatareksa Gajah Perdana is a labor union established to fight for employee rights, including compensation, leave, work environment, and other issues that cannot be resolved individually. However, several problems have arisen involving the company and its employees, such as the company prioritizing profit over employee rights, a lack of understanding of labor union regulations and laws. Therefore, research is needed to determine the role of the labor union in the performance of employees at PT. Wisatareksa Gajah Perdana. This article aims to explore the impact of the labor union on employee performance at Mason Elephant Park and Lodge, as well as the challenges faced by the company and its employees. Keywords:Labor Union, Employee performance,Employee right, Tourism, Human resources
Mapping the Potential of Bakas Tourism Village in Klungkung Regency Bali Purnama Dewi, Desak Made; Darma Susila, I Made Gede; Satria Jaya, Sang Made Krisna
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080125

Abstract

Bakas Village, Banjarangkan District, Klungkung Regency, is one of the tourist villages in Klungkung Regency based on Klungkung Regent Regulation Number 2 of 2017 concerning the Establishment of Tourism Villages and Decree Number 82 of 2018 concerning the Establishment of the Bakas Village Tourism Awareness Group (POKDARWIS). Since being designated as a tourist village, the number of tourists visiting Bakas village every day is only 15 people, which is far from the target visit program launched by the Bakas Village Tourism Awareness Group of 2000 tourists visiting every month or approximately 66 tourists every day. The purpose of this research is to find out the right strategy in developing tourism in Bakas Village. The research was conducted using descriptive qualitative analysis with data collection techniques in the form of observation, documentation study and in-depth interviews. Based on the research analysis, it shows that the mapping of the potential of Bakas Tourism Village is very large, spelled out from diverse tourism products ranging from natural, cultural, and artificial tourism attraction products, especially the concept of community-faced tourism, supported by supporting facilities and adequate access routes. The obstacles faced by Bakas Tourism Village in marketing are the lack of adequate human resources to carry out marketing systems, especially when promoting on social media, and there is uncertainty in the price of each Bakas village tourism product. Keyword: Tourism Potential, Tourism Attractions, Tourism Village, Bakas Village
The Role of Housewives in Running a Gondo Chips Business Based on Local Wisdom Suryawati, Dewa Ayu; Pertiwi Dewi, Si Putu Agung Ayu
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080116

Abstract

The development of tourist villages opens up opportunities for women to occupy various professions with avariety of tourism service businesses. Timpag Village is one of the villages in Tabanan Regency that empowerswomen in managing agricultural products, namely gondo vegetables into vegetable chips which are now atypical food and specialty of Timpag Village. This research aims to analyze the role of women in developingtourism icons in Timpag village and determine alternative strategies in developing gondo chips using SWOTanalysis. This research uses qualitative and quantitative descriptive data analysis techniques. Data collectiontechniques were carried out through interviews with informants, observation and documentation. Theinformants chosen for collecting data through interviews were community leaders and women's groups whomanage gondo chips. The research results show that housewives carry out three roles at once, namely domestic(household), economic role (earning a living) and social role (custom). The results of the research show thatthe strengths, weaknesses, opportunities and threats of the Gondo chips business product have been identifiedso that it can be used as a reference in formulating a strategy and model for strengthening the Gondo chipsbusiness product which requires the active role of the government and local community to participate in theeconomic development of housewives in the villages of Timpag and The role of institutions is one of the mostimportant things in developing the Gondo chips business.Keywords: Role, SWOT Analysis, Local Wisdom

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