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INDONESIA
Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Core Subject : Science, Social,
Over the last ten years, the world has been gripped by rapid, wide ranging changes. The world today is a society that is experiencing and living a new world order, which many today refer to as the “global and digital society”. Rapid advancements in information technology have made territorial boundaries no longer relevant in relations among nations. Today global values can easily permeate the society in remote areas. Consequently, marginalized people, who are often considered to be very far from the center of power, also have access to drivers of global developments. Local population has easy access to information on global politics taking shape in other countries. Meanwhile, local phenomena is easily picked up by international community to become international issues. The most recent issues such as terrorism, human trafficking, cybercrime, are examples of some of the issues that can be regarded as being global and local at the same time. Within the context of the above change, what is the actual position and role of public administration? Based on the general perception of public administration science experts, public policy is often regarded as the product of the interaction among domestic actors such as bureaucrats, politicians, members of business and civil society community who conduct their work based on conventional mechanisms. The reality is that there many international actors who play various roles in public policy process of any given country. Donor agencies (IMF and World Bank), Multi-National Corporations, international non-governmental organizations, regional bloc organizations (ASEAN, AFTA, etc) are institutions that often influence policy in a certain country. To that end, issues and problems which any government face today have changed as well. What problems do governments face today?; which public will influence and be influenced by policy?; what institutional mechanisms can be used to solve social problems that governments face today?; To what extent can local institutions collaborate with global institutions in resolving public problems? The International IAPA Conference will attempt to explore and delve into the above issues in order to enrich extant research on this theme in the realm of public administration science. Studying and Learning Public Administration: Global Perspective Studying and learning public administration needs to be brought into the broader domain, namely in the global context. This global context will open insight into the theory and practice of public administration based on learning from across state-nations. This panel will discuss studying and learning public administration in a global and international context. Ethics and Integrity in the Digital Era The digital revolution has changed the way people live and communicate. It has an influence on various aspects including in public administration study. Beside offers benefits, the digital era has negative excesses that will affect the ethics and integrity in governance. To reduce the negative impact, policy and regulation of the cognitive and affective aspects of the state civil apparatus need to be discussed and created. This panel discusses how ethics and integrity in the digital era. Accountability and Performance in Public Service In governance and particularly in public services, accountability and performance play importance role. With the existence of clear principles of accountability and performance, a better, cheaper, faster and smarter public service could be provided. This panel discusses theory and practice of accountability and performance in public services. Politics, Administration and Governance Relations in Globalized World Public administration can never be released from a broader context, especially in the context of politics and governance. Politics, administration and governance are always inseparable and interrelated. What is the current and future issue of politics, administration and governance relations particularly in the globalized world? This panel will strengthen the understanding and identification of interlinkage between politics and administration to build a more democratic and effective government. Artificial Intelligence (AI) and the Future of Government The development of AI is in line with the objectives of creating a better performance and consistency of government. AI will slowly change the way civil servants do their jobs, from paperwork to IT based work. Artificial intelligence (AI) is more than just technology. AI is the road to public administration transformation. This panel discusses AI and the future of government. Best Practice and Lesson Learned of Public Sector Reform in Asia Public sector reform becomes a necessity and a prerequisite for the success of a development process. It could enhance accountability, capability and improving public services provision. This session will discuss specifically related to the best practice and lesson learned from public sector reform in Asia.
Articles 373 Documents
A Model for Enhancing Community Economic Resilience in the VUCA Era from a Public Management Perspective Haris Wanto, Alfi
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1310

Abstract

The VUCA era—characterized by volatility, uncertainty, complexity, and ambiguity—has reshaped the global socio-economic environment. Economic instability, rapid technological shifts, and political dynamics require communities to build adaptive and resilient economic systems. In this context, public management plays a strategic role in driving inclusive and responsive policy frameworks. Failure to effectively address VUCA-related challenges may weaken societal capacity to sustain long-term economic well-being. This study employs a qualitative approach with an exploratory case study method. Data were collected through in-depth interviews, participatory observations, and policy document analysis across selected regions in Indonesia that have demonstrated strong economic resilience. Thematic triangulation was used to identify emerging patterns of capacity building among communities and public institutions. The research focused on the interaction between government policies, grassroots initiatives, and civic participation in developing a sustainable resilience model. The findings reveal that community economic resilience is strongly supported by transformative public leadership, robust local institutional networks, and flexible policy support. The proposed model underscores the importance of collaborative governance, adaptive learning, and community-based empowerment. The study recommends developing participatory and locally-informed public policies to foster sustainable economic systems capable of navigating the complexities of the VUCA era.
Implementation of E-Government in the Public Service Process in Karo Regency Br Majuntak, Wintaria; Hutahaean, Marlan; Riris Pasaribu, Vera Asihna
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1346

Abstract

Importance of administrative completeness in every requirement in registration to obtain services such as school registration, employment status, obtaining health services, obtaining permits, and other services. All require appropriate population administration. However, every human being’s status will change over time, such as employment, marriage, and education. Then it is necessary to make changes. Services for administrative management can already be done online. However, due to a lack of knowledge of technology and information, the implementation of online services is less attractive to the public. This paper aims to examine the digital governance process through the implementation of e-government in the public service process at the Department of Population and Civil Registration, Tanah Karo Regency. The research focus is on implementation performance and the factors that influence the performance of e-government policy implementation. So that researchers can provide research findings that will be used as a reference for the next researcher when comparing implementation performance and factors that influence the current study to the next. Using a qualitative description approach that provides detailed explanations of the problems investigated, it was discovered that the performance of the implementation of population administration services via e-government was as follows: (1) Access to information requirements is easily obtained by the community, but access to all types of services cannot be managed online; (2) People still use online services a little; (3) People still rarely use online services; (4) The implementation of online services is right on target; (5) The process of completing administrative documents is on time; (6) Documents can be printed by the community themselves because their authenticity is guaranteed; (7) Management of documents becomes efficient and effective; Meanwhile, the factors that affect the performance of the first e-government policy implementation are the environmental conditions of the relationship between human resource organizations and the character of the institution. Based on these findings, the proposed policy recommendations need to increase the socialization of services through e-government to the community, carried out by the Information Service Section of the Population and Civil Registration Service of Karo Regency, by inviting the cooperation of sub-district and village officials in providing online service socialization and using social media. Providing service space in each sub- district and village office using the village fund budget, such as the availability of one unit computer, one unit printer, and A4 paper weighing 80 grams, and one person who is able to operate and can teach the community so that the next document management can be done online and can print the results in the office that is already available in the administrative management service room because in the printing place there is not necessarily a paper size like the set.
Comparative Study: Implementation of E-Government in Realizing Improved Public Services in Indonesia and Thailand I. R. Rantung, Margareth; Anantanathorn, Anurat; Polii, Einjelheart
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1328

Abstract

This study discusses a comparison of the implementation of e-government in Thailand and Indonesia. The purpose of this paper is to describe the implementation of e-government in both Thailand and Indonesia, as well as to compare its implementation and the impact on public services in both countries. This research uses a literature study method, which does not require fieldwork or meeting with respondents. The preparation for this research is similar to other types of research, but the sources and data collection methods involve gathering data from literature, reading, taking notes, and processing research materials. It is hoped that the results of this study can provide recommendations for the governments of both countries to further improve public services to the community.
Strengthening the Governance of the Toba Caldera Geosite Through Adaptive Governance: Opportunities and Challenges Hajar, Siti; Kholik, Kholilul; Kholis, Azizul
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1341

Abstract

The adaptive governance approach is an important instrument in realizing sustainable tourism, thus the importance of managing Geopark areas that are not only oriented towards economic aspects, but also emphasize social, cultural, and environmental dimensions. The purpose of this study is to analyze the opportunities and challenges in strengthening the governance of the Toba Caldera Geosite in Samosir Regency. The method used is a qualitative case study. The results show that strengthening geosite governance has the opportunity to develop, because it is supported by UNESCO geopark regulations and has a GreenCard, local community involvement, although not optimal, and the potential for a creative economy based on Batak culture. However, the main challenges faced are limited inter-institutional coordination, low human resource capacity, and poor integration of cross-sectoral policies.
From Reconstruction to Resilience: The Evolution of Crisis Management in Indonesia’s Political Leadership Asqori Pohan, Ibnu
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1322

Abstract

This study examines the crisis management strategies employed by Presidents Susilo Bambang Yudhoyono (Yudhoyono) and Joko Widodo (Jokowi) in addressing two significant national crises: the 2004 Aceh tsunami and the COVID-19 pandemic. This research uses qualitative approaches and secondary data analysis to explore how individual leaders navigate crises through decision-making, public engagement, and policy implementation. The findings reveal differences in leadership styles and strategic priorities. Yudhoyono adopted a post-disaster reconstruction model, emphasizing international collaboration, large-scale infrastructure rehabilitation, and institutional reforms to improve disaster preparedness. Instead, Jokowi prioritized rapid response measures, focusing on public health interventions such as mass vaccination programs and social protection policies to mitigate the economic impact of the pandemic. A comparative analysis reveals that the effectiveness of crisis leadership is influenced by factors such as policy adaptability, institutional coordination, and resource mobilization. While Yudhoyono’s approach is long-term and institutionally structured, Jokowi’s crisis management is characterized by real-time policy adjustments and direct public involvement. This study contributes to the discourse on political leadership and crisis governance, demonstrating how different leadership approaches impact national resilience and crisis management outcomes. The findings suggest that future leaders should adopt a balanced strategy that integrates long-term resilience planning with proactive, flexible, and inclusive crisis response mechanisms.
Sustainable Tourism Development in Indonesia: Challenges and Solutions Madya, Faizal; Ambia Arma, Nur; Ratih wulandari, Florentina
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1317

Abstract

Tourism is a strategic sector in Indonesia’s national development, contributing significantly to economic growth, job creation, and the promotion of cultural identity. However, uncontrolled tourism activities have the potential to lead to environmental degradation, social inequality, the loss of local cultural identity, economic disparities, excessive concentration of tourism in certain destinations, and inconsistencies with the principles of sustainable development. This paper aims to analyze sustainable tourism strategies in Indonesia, emphasizing the integration of economic, social, cultural, and environmental aspects. The approach used in this paper is a literature review, policy analysis, and governance strategy analysis combined with an environmentally conscious tourism development framework. The analysis shows that sustainable tourism development must balance economic, social, and environmental dimensions in accordance with the principles of sustainable development (Brundtland Report). Strengthening multi-level governance, implementing the principle of Free, Prior, and Informed Consent (FPIC), managing carrying capacity, and empowering local economies are key strategies for creating a sustainable tourism system. Furthermore, the implementation of Community-Based Tourism (CBT) and the diversification of tourist destinations outside of core areas are considered capable of expanding economic benefits and reducing ecological pressures. This article emphasizes that the success of Indonesian tourism development depends on collaboration between stakeholders, green fiscal policies, and a commitment to cultural and environmental protection.
Integrating Public Policy for Sustainable Tourism Development in Badung Regency, Bali: Enhancing Spirituality, Social Harmony, and Environmental Stewardship Elsa Herlina, Putu; Diah Utari Dewi, Nyoman; Putu Sri Widnyani, Ida Ayu; Hanafiah, Mohd Hafiz
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1335

Abstract

This study aims to explore the challenges and potential solutions in advancing sustainable tourism in Badung Regency, Bali Province, with a particular focus on three core elements: spirituality (Parhyangan), social relations (Pawongan), and environmental sustainability (Palemahan). As tourist numbers continue to rise, issues such as a lack of respect for sacred sites, social tensions between visitors and local communities, and negative ecological impacts have become increasingly urgent. Employing a qualitative methodology—including in-depth interviews with government officials (notably from the Tourism Office), tourism stakeholders, community members, and academics, along with field data analysis—this research identifies harmful behavioral patterns and proposes policy recommendations aimed at fostering harmony between tourism, society, and the environment. The findings highlight that education, stricter law enforcement, and enhanced collaboration among stakeholders are essential to cultivating a tourism experience that honors local values, strengthens communities, and safeguards natural resources. Ultimately, this study seeks to contribute to a new paradigm of tourism management—one that goes beyond economic gain to prioritize long-term social and environmental sustainability in Badung Regency as a premier travel destination.
Service Quality Analysis of JakLingko Mobile Application in Jakarta’s Public Transportation Ayuningtias, Anadya; Pramono, Sidik
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1311

Abstract

In today’s digital era, technology has been adapted into various aspects of society, including public transportation. One such application available to the public is the JakLingko app. This application develops a Mobility as a Service (MaaS) model, which is a single application for various modes of transportation. The available transportation modes include TransJakarta, Jakarta MRT, Jakarta LRT, and KRL Commuter Line. The JakLingko application, with its integration concept, is expected to facilitate public access to public transportation through the features available on the application. However, in reality, there are members of the public who frequently encounter difficulties when using the application. Therefore, this study aims to analyze the quality of electronic services on the JakLingko app. The approach used is quantitative, with data collection techniques including an online survey of 135 respondents. The study also employs a qualitative method through interviews and literature reviews, which serve as supporting data. The results indicate that the quality of electronic services on the JakLingko app is of high quality. This finding is supported by several dimensions and measurement indicators, which also received high ratings from JakLingko app users.
Transformation of Public Services in the Island Regions: Improving Community Participation through Information Technology Uang, Yulinda; Haart Kaloly, John; Rumasukun, Armilla
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1347

Abstract

Transforming public services in archipelagic regions is an urgent need to realize a government that is inclusive, adaptive, and responsive to community needs. Archipelagic regions in Indonesia face unique challenges in providing public services, such as limited infrastructure, geographic barriers, and isolation between regions. These conditions often lead to low service quality and minimal public participation in government processes. This study aims to critically examine how ICT can improve public participation in public services in archipelagic regions, considering geographical challenges and the decentralized conditions of regional government. Using a qualitative approach and case study methods in several archipelagic regions in Indonesia, the findings indicate that digital access and digital literacy are crucial variables influencing the effectiveness of e-government. Infrastructure gaps and low technological capabilities of the community are often the main obstacles. However, when access and literacy are achieved, ICT can open a broad dialogue between citizens and the government, enabling the public to actively participate in the planning, monitoring, and evaluation of public services. Within a decentralized framework, the use of digital social also strengthens the position of local governments as key actors in managing locally-based services. Thus, digital transformation in island regions is not only about system modernization, but also about building a participatory ecosystem based on trust, openness, and connectivity.
Policies and their impacts in the mining area of North Konawe Regency Milyan, Milyan; Kasmawati, Andi; Rifdan, Rifdan; Niswaty, Risma
Iapa Proceedings Conference 2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2025.1329

Abstract

This study aims to examine and analyze policies and their impacts in the mining area of North Konawe Regency, as well as examine the implications of mining policies and provide solutions for communities in the mining area of North Konawe Regency. This is a qualitative study using a phenomenological approach. Data was collected through interviews, observations, and documentation, then analyzed using triangulation methods and reduced until the data obtained was saturated and valid. The results of this study indicate that: (a) policy implementation, namely communication, resources, information and authority, disposition and bureaucratic structure, has been carried out by policy implementing agents. The communication process is carried out in a tripartite manner, and government authority is no longer in the regions since the enactment of Law No. 3 of 2020 concerning mining, so that local governments only supervise and control the media when conflicts occur. (b) the impact of government policies on the socio-economic conditions of the community has not had a significant impact. The existence of mining has not provided sufficient space to promote community welfare at a macro level, with challenges including ineffective implementation in the field, social conflict, and the impact of environmental damage.