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International Journal of Environmental, Sustainability, and Social Science

ijesss
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Published by Indonesia Strategic Sustainability

ISSN : 27209644 EISSN : 27210871 DOI : 10.38142/ijesss

Core Subject : Economy, Social,

Economics, Econometrics & Finance Environmental Science Social Sciences

International Journal of Environmental, Sustainability, and Social Science (abbreviated as IJESSS) p-ISSN 2720-9644 and e-ISSN 2721-0871 is a multidisciplinary journal covering all aspects of the environmental impacts of socio-economic development. The International Journal of Environmental, Sustainability, and Social Sciences is published quarterly and published in March, July and November. IJESSS also uses LOCKSS system to ensure a secure and permanent archive for the journal. Concerned with the complex interactions between development and the environment, its purpose is to seek ways and means for achieving sustainability in all human activities aimed at such development. Coverage includes interactions among society, development and environment, and their implications for sustainable development; technical, economic, ethical and philosophical aspects of sustainable development; local, regional and global sustainability and their practical implementation; development and application of indicators of sustainability; development, verification, implementation, and monitoring of policies for sustainable development; sustainable use of land, water, energy and biological resources in development, waste management; impacts of agriculture and forestry activities on soil and aquatic ecosystems and biodiversity, Economic Circular and much more

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Akuntansi

Articles 637 Documents

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The Mediating Role of Job Satisfaction in the Influence of Training and Career Development on Employee Performance: A Study at PT Jasa Raharja, Bali ISMAYA, I Gusti Ayu Paramita; SARA, I Made; INDIANI, Ni Luh Putu
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1481

The insurance industry plays a crucial role in supporting national economic development by providing risk protection to the community. PT Jasa Raharja, as one of the State-Owned Enterprises (BUMN) engaged in traffic accident insurance, has a strategic role in providing social security to the community, especially victims of traffic accidents in Indonesia. Therefore, improving employee performance is the main focus of the organization in carrying out its duties and responsibilities optimally in order to provide the best service for the public. This study aims to analyze the implementation of training, career development, job satisfaction, and employee performance at PT Jasa Raharja Bali. Data were collected through a survey of 51 employees who were sampled in the study. The results of data collection were processed using Partial Least Squares Structural Equation Modeling. The results showed that training has a significant positive effect on employee performance and also on job satisfaction. Career development has no significant effect on employee performance, but a significant positive impact on job satisfaction. Job satisfaction has a significant positive effect on performance. In addition, it was found that job satisfaction is unable to mediate the effect of training on employee performance, but is able to mediate the effect of career development on employee performance partially.

The Effectiveness of Academic Monitoring and Evaluation on Length of Study at Nusa Cendana University HAILITIK, Ossa; DJAHA, Ajis Salim Adang; Mas’amah
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1482

This study aims to analyze the effectiveness of academic monitoring and evaluation on student study duration at Nusa Cendana University and identify influencing factors. The background of this study is based on the phenomenon of the high number of students who do not graduate on time, which directly impacts the quality of the institution and the accreditation of study programs. Academic monitoring and evaluation are important managerial tools in controlling and accelerating student study completion. This study used a qualitative approach with a case study method. Data were obtained through in-depth interviews, participant observation, and documentation studies of the policies and implementation of academic monitoring and evaluation at Nusa Cendana University. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of academic monitoring and evaluation is not fully effective in influencing the accuracy of student study duration. Several weaknesses were identified, including minimal intensity of academic guidance, weak follow-up on evaluation results, suboptimal utilization of the academic information system, and limited intervention for students experiencing delays in their studies. Factors influencing the effectiveness of monitoring and evaluation include the capacity of the supervisor, academic management, student motivation, and institutional support. This research recommends strengthening the monitoring and evaluation system to be more systematic and responsive, increasing the role of academic advisors, and developing data-driven policies to support students in completing their studies on time.

Application of Quality Function Deployment in Improving Service Quality at PT. Yamaha Indonesia Motor Manufacturing NUGRAHA, Eka; NUGROHO, Rian Joko; NOORMAYASARI, Widiya; SUHARDI, Agatha Rinta
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1492

The study addresses the question, “How does the application of QFD help YIMM enhance the service quality of its motorcycle products in Indonesia?”. A mixed-methods approach was employed, using surveys and interviews to collect data from YIMM customers and management. Data were analyzed using a Likert scale and statistical software to identify key customer requirements. The findings indicate that the attributes of Service Ability, Conformance, and Perceived Quality are primary factors in customer satisfaction with Yamaha products, while the Aesthetic attribute requires improvement. This study fills a gap in the literature by examining QFD as a quality improvement tool within Indonesia's automotive industry, specifically in the automatic motorcycle segment. The application of QFD at YIMM has effectively enhanced service quality in line with customer expectations. However, improvements in product aesthetics could further strengthen YIMM’s competitive position in the market.

The Role of Organizational Commitment in Mediating the Effects of Work-Family Conflict and Job Satisfaction on Employee Turnover Intention at Ibah Luxury Villa in Ubud PUSPITAWATI, Anak Agung Tirta; MARTADIANI, A.A.Media; DHARMANEGARA, Ida Bagus
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1503

The growth of Bali's tourism sector, especially in hospitality, has increased demand for skilled workers. However, high turnover intention is a challenge, as seen at Ibah Luxury Villa, where turnover exceeds the 10% annual threshold. Contributing factors include work-family conflict, limited promotion opportunities, and low organizational commitment. This study aims to examine the role of organizational commitment in mediating the influence of work-family conflict and job satisfaction on employee turnover intention at Ibah Luxury Villa in Ubud. The population in this study was all 62 employees at Ibah Luxury Villa in Ubud. Since the population size was only 62, all members of the population were used as respondents; in other words, this was a census study. The data collection method was a questionnaire. The analysis technique used to answer the hypotheses was inferential analysis using Partial Least Squares (PLS). The study found that work-family conflict had a significant positive effect on turnover intention, while job satisfaction did not. Both work-family conflict and job satisfaction significantly influenced organizational commitment, but organizational commitment did not affect turnover intention nor mediate the relationships. This indicates that work-family conflict directly drives turnover intention, while job satisfaction and commitment are not strong predictors. Companies should address work-family conflict through work-life balance initiatives and strengthen commitment with appreciation and empathetic communication. Retention strategies must be comprehensive, beyond just satisfaction or commitment.

The Impact of Emotional Labor and Workplace Incivility on Psychological Well-Being in Restaurants in Denpasar City with Burnout as a Mediating Variable WIBAWA, I Made Aryan Satriya; PUTRA, Ida Bagus Udayana; INDIANI, Ni Luh Putu
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1506

The restaurant industry in Denpasar, Bali, is growing rapidly due to high tourism demand, leading to intense competition and pressure on employees. This study examines the impact of emotional labor and workplace incivility on psychological well-being, with burnout as a mediating variable. Data were collected from 180 restaurant employees in Denpasar through questionnaires and analyzed using Partial Least Squares (PLS).The study found that emotional labor had a positive effect on psychological well-being (β=0.226, p=0.005), supported by the internalization of Balinese cultural values such as Tri Hita Karana and pride in working in the tourism sector, which transform emotional demands into a source of satisfaction. Meanwhile, workplace incivility also showed a positive effect on psychological well-being (β=0.871, p<0.001), indicating that employees develop resilience and utilize social support to transform incivility into a challenge that fosters personal growth. However, workplace incivility significantly increased burnout (β=1.061, p<0.001), indicating that even though incivility was initially perceived as a challenge, it still drained psychological resources. Emotional labor did not directly lead to burnout (β=-0.128, p=0.056), nor did burnout significantly affect psychological well-being (β=-0.171, p=0.081), likely due to cultural and spiritual support in Bali. However, burnout significantly mediated the effects of emotional labor (β=0.282, p=0.028) and workplace incivility (β=-0.387, p=0.001) on psychological well-being, underscoring the role of cultural coping in workplace psychological dynamics.

The Effect of Product Quality and Price Perception on Repurchase Intention Through Customer Satisfaction of Bata Shoes in Bandung Raya MAOLANA, Mochammad Restu; MARLIANI, Leni Evangalista
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1507

The purpose of this study is to investigate the relationship between Bata shoe quality, price perception, and repurchase intention in the Bandung Raya area, as mediated by customer satisfaction. Despite a positive growth trend in the national footwear market, the declining Top Brand Index for Bata shoes over the last three years suggests a decline in customer repurchase interest. A total of 120 respondents who had purchased or worn Bata shoes at least once in the past 12 months were given questionnaires as part of this study's quantitative survey methodology. The Sobel test and multiple regression were used to assess the mediating role and interpret the data. The results show that perceptions of product quality and pricing have a favourable and significant impact on both consumer satisfaction and repurchase intention. Additionally, it has been demonstrated that the relationship between repurchase intention and perceptions of price and product quality is mediated by customer satisfaction. PT Sepatu Bata Tbk's management will likely use these findings to create marketing plans that prioritise raising customer satisfaction, modifying price perception, and enhancing product quality to promote repurchase intention.

Analysis of Intrinsic Motivation and Efficiency of Administrative Procedures for Promotion of Functional Lecturers from Lecturer to Senior Lecturer at the State Christian Institute of Kupang LINO, Ellen Devis; KASE, Petrus; Kerihi, Anthon
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1508

This study will discuss the factors that influence the intrinsic motivation of lecturers in the process of functional promotion from Lecturer to Associate Lecturer in the State Christian Religious College (PTKKN) under the auspices of the Ministry of Religious Affairs of the Republic of Indonesia, namely the State Christian Institute (IAKN) Kupang. In addition, this study will also analyze the efficiency of the administrative procedures applied in the process, including the obstacles faced and efforts to improve them. The method used is a qualitative research method with a case study research type. The findings and analysis of the intrinsic motivation of lecturers at IAKN Kupang in applying for functional promotion from Lecturer to Associate Lecturer are driven by the need to achieve recognition and self-actualization as described in Maslow's theory. The lecturers' desire to develop academically, gain recognition for scientific performance, and contribute more broadly to the tridharma are the main driving forces. However, this motivation cannot always be implemented optimally due to obstacles in the efficiency of administrative procedures. Irregular flow, minimal mentoring, and lack of clarity of technical information lead to feelings of insecurity, confusion, and psychological exhaustion, which directly reduce the lecturers' intrinsic motivation. Low administrative efficiency not only impacts individual productivity but also has implications for the overall development of the institution. Therefore, the success of the lecturer promotion process is inextricably linked to the integration of the lecturer's intrinsic motivation and an efficient and supportive institutional administration system.

Sustainable Collaborative Governance Liman Beach Nature Tourism, South Semau District, Kupang Regency ANDHIKA, Yutriani; NEOLAKA, Melkisedek N.B.C.; LINO, Maria Magdalena; DJAHA, Syukur M. Adang
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1515

This study aims to analyze collaborative governance practices in the management of sustainable local tourist destinations in Liman Beach, South Semau District. Sustainable tourism, according to the United Nations World Tourism Organization (UNWTO, 2018), considers economic, social, and environmental impacts to meet the needs of tourists and host communities. The collaborative governance model developed by Ansell and Gash (2008) is a reference in evaluating the interaction between actors in building consensus and shared responsibility. The method used is a literature study with a descriptive qualitative approach to evaluate the relationship between stakeholders and institutions that support sustainable tourism management. The results of the analysis show that although initial interaction between actors has occurred, structured and inclusive collaborative practices have not been established due to government dominance, lack of formal recognition of local communities, and lack of inclusive institutions. This study concludes that strengthening customary institutions, involvement of the private sector, and empowering local communities through deliberative forums are key in creating sustainable and equitable tourism management.

The Influence of Work-Life Balance and Perceived Organizational Support on Employee Engagement Mediated by Psychological Well-Being PRATIWI, Audy Ratih; NUSANDARI, Arum Wardhani; DEWI, Rusmalia
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1522

This study aims to determine the effect of work-life balance and organizational perception on employee engagement through psychological well-being among members of the Central Java Regional Police Traffic Directorate. The research method used is quantitative, with a population of 332 respondents. For sampling, the researcher employed purposive sampling, resulting in a sample of 120 respondents who met the criteria. Data collection was conducted using a scale method comprising the Work-Life Balance Scale, Perceived Organization Scale, Employee Engagement Scale, and Psychological Well-Being Scale. Furthermore, the analysis method used in this study was Structural Equation Modeling (SEM) using the SmartPLS 4.0 application. The results obtained in this study indicate that work-life balance affects employee engagement (T Statistic= 2.753; P=0.000), perceived organization also affects employee engagement (T Statistic=5.055; P=0.000), Psychological Well-Being influences Employee Engagement (T Statistic=5.131; P=0.000), Work-Life Balance influences Psychological Well-Being (T Statistic=4.477; P=0.000), Psychological Well-Being influences Employee Engagement (T Statistic=3.138; P=0.002), furthermore, Work-Life Balance influences Employee Engagement through Psychological Well-Being (T Statistic=1.998; P=0.031), while Perceived Organization does not influence Employee Engagement through Psychological Well-Being (T Statistic=1.693; P=0.091).

The Influence of Product Quality and Price Perception on Purchase Decisions for Gold Savings Products PRATIWI, Ni Komang Rada; PUTRA, Komang Endrawan Sumadi
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 5 (2025): International Journal of Environmental, Sustainability, and Social Science (Sep
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i5.1527

This study aims to determine the effect of product quality and price perception on consumer purchasing decisions on gold savings products. This type of research is quantitative research. The population used is customers who buy gold at PT. Pegadaian UPC Lovina, Buleleng Regency in 2024. The sampling technique used is probability sampling with the simple random sampling method. Determination of the number of samples using the Slovin formula, so that the number of samples used is 400 respondents. The instrument used in data collection is a questionnaire. Data processing in this study uses the assistance of the Statistical Package for The Social Science (SPSS) version 25 program. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that: (1) Product quality and price perception have a positive and significant effect on customer purchasing decisions on gold savings products, (2) Product quality has a positive and significant effect on customer purchasing decisions on gold savings products and (3) Price perception has a positive and significant effect on customer purchasing decisions on gold savings products.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Daniel T H Manurung

Contact Email dtmanurung@gmail.com

Phone +6281232591592

Journal Mail Official internjesss@gmail.com

Editorial Address PT. Keberlanjutan Strategis Indonesia Jl. Manteron No. 1A. RT 06, RW. 11 Kel. Sukaluyu, Kec. Cibeunying Kaler. 40123, Phone: +6222-2046-6451

Location Kota denpasar, Bali INDONESIA

Abstract

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Contact Name
Daniel T H Manurung

Contact Email
dtmanurung@gmail.com

Phone
+6281232591592

Journal Mail Official
internjesss@gmail.com

Editorial Address
PT. Keberlanjutan Strategis Indonesia Jl. Manteron No. 1A. RT 06, RW. 11 Kel. Sukaluyu, Kec. Cibeunying Kaler. 40123, Phone: +6222-2046-6451

Location
Kota denpasar,

Bali

INDONESIA