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Jurnal Manajemen Bisnis Transportasi dan Logistik
Published by Institut Transportasi dan Logistik Trisakti
ISSN : 23565519     EISSN : 2407635X     DOI : 10.54324
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation
The Journal of Transportation and Logistics Business Management is published by the Fakultas Manajamen dan Bisnis Institut Transportasi dan Logistik Trisakti as a scientific responsibility and the embodiment of the "Tridharma" of higher education. The scope of the article includes: Digital Service Management in Transportation and Logistics Multimodal Transportation Management Logistics Management Supply Chain Management Transport and Tourism Management Transport and Environment Safety in Transportation and Logistics Transportation Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 8 Documents
 1 
Search results for , issue "Vol. 10 No. 1 (2024): Juni" : 8 Documents clear
Keputusan Pembelian Produk Air Minum Dalam Kemasan di Wilayah Jakarta Utara Tatiana, Yana; Andini, Dinda Ayu; Sulistyaningsih, Erny; Setyawati, Aswanti; Affiat, Muhammad Riza
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1442

Abstract

Currently, there are many similar bottled drinking water products that have been competing with each other for several years and and become consumers' doubts in choosing several Aqua products and their competitors. There has been increasing competition among several companies, especially bottled drinking water, and companies have to improve product quality and maintain their brand image regarding consumer purchasing decisions. The aim of this research is to analyze how much influence product quality and brand image have on purchasing decisions for bottled drinking water products at PT Tirta Investama with the Aqua brand. This research uses a quantitative approach with multiple linear regression analysis tools. The number of samples in the North Jakarta area with a sample of 399 respondents using a cluster random sampling technique, namely people who consume the Aqua Company's bottled drinking water. From the research results, it was concluded that product quality and brand image each partially have a positive and significant effect on purchasing decisions. Meanwhile, simultaneously product quality and brand image have a positive and significant effect on purchasing decisions
Analisis Tingkat Pelayanan Terminal Bus Terpadu Pulo Gebang Soekirman, Atong; Huda, Muhammad Nur; Setyawati, Aswanti; Nurhayati, Siti; Subandi, Subandi
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1454

Abstract

The main problem is that the DKI Jakarta Provincial Government is still not optimal in carrying out improvements to the Pulo Gebang integrated bus terminal, both in terms of facilities and services. This condition is reflected in the presence of passengers and drivers who have not maximized their use of the Pulo Gebang integrated bus terminal. This study aims to analyze service levels in increasing customer satisfaction. This research uses service quality analysis at the Pulo Gebang integrated bus terminal based on the level of passenger satisfaction using the Service Quality, Importance Performance Analysis and Quality Function Deployment methods. The research sample was bus passengers and the operational implementation unit as well as the Pulo Gebang integrated bus infrastructure and facilities implementation unit, totaling 100 respondents. The calculation results show the suitability value between the average perception score and the lowest average importance score, namely the service attributes, security guarantees and trust in services, which shows that the number of existing buses cannot fulfill customer desires. Other calculation results show that the conformity value does not reach 100%, so the Pulo Gebang Integrated bus terminal has not been able to fulfill customer desires as a whole.
Kompetensi Kerja dan Kinerja Pemeriksaan Kapal: Bukti Empiris Kelaiklautan Kapal di Indonesia Latifah, Alfi; Sitorus, Marthaleina Ruminda; Thamrin, Muhammad; Agusinta, Lira; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1470

Abstract

The main problems of this research, namely work competency, training of marine inspectors, ship inspection performance on the seaworthiness of ships in Indonesia have not contributed optimally and optimally. This research aims to analyze the direct and indirect contribution to the work competency, training of marine inspectors through ship inspection performance on the seaworthiness of ships in Indonesia. The research method uses path analysis for direct contributions and to determine indirect contributions using the Sobel test. The sample of this research consisted of 60 people who were maritime inspector education and training participants who were currently taking part in marine inspector training at the maritime transportation training center. The research findings state that there is a direct contribution from work competency and training of marine inspectors to ship inspection performance, but there is no direct contribution from work competency to ship seaworthiness. Meanwhile, training of marine inspectors and ship inspection performance contribute directly to the seaworthiness of ships. Ship inspection performance contributes and is able to function as an indirect mediator of work competency and training of marine inspectors on ship seaworthiness.
Implementasi Sistem Otomatisasi Berbasis ERP Pada Perusahaan Logistik Ashari, Yogi; Indriyati, Indriyati; Setyowati, Tri Mulyani
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1435

Abstract

This scientific journal explores the impact of Enterprise Resource Planning (ERP) system implementation on the logistics management of supply chain enterprises. The research aims to assess the significance of Human Resource Competency and Employee Training in relation to ERP-based automation implementation. Additionally, it investigates the influence of ERP implementation on logistics activities' efficiency, effectiveness, increased company profit, enhanced employee productivity, and potential employee restructuring. The study utilizes Structural Equation Modelling (SEM) based on Partial Least Square (PLS) to analyze the data. The ERP system has become crucial in modern businesses due to the rapid development of information technology and the need for improved logistics efficiency. Establishing a logistics management information system using ERP provides a competitive advantage for companies in managing their logistics operations effectively. The study analyzes complex logistics business processes and designs an ERP-based logistics information management system to enhance customer satisfaction significantly.
Peningkatan Kompetensi Kerja Pejabat Pemeriksa Keselamatan Kapal Melalui Pendidikan dan Pelatihan Terhadap Keselamatan Pelayaran Sonny, Imam; Ardhina, Dila; Thamrin, Muhammad; Pahala, Yosi; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1487

Abstract

Education and training is a job requirement to improve mastery of various skills, expertise and knowledge based on detailed and routine work activities. Shipping safety is needed to ensure the safety of shipping activities and the preservation of the environment, so the competence of Ship Safety Inspector Officers who have qualifications in the field of ship safety is required. This research uses a path analysis technique approach by testing linearity, normality and hypotheses. The aim of this research is to partially or simultaneously determine the direct and indirect influence of official work competency variables through education and training on shipping safety. The total sample was 60 respondents who were Marine Inspector Training participants who were currently taking part in training at the Maritime Transportation Education and Training Center. The findings of this research show that shipping safety is directly positively influenced by the variables of work competency and education and training, thus efforts can be made to increase shipping safety by increasing the work competency of Ship Safety Inspector officials and education and training
Analysis Of The Influence Between Service Quality And Promotion On Customer Loyalty Of PT. Pelni Passenger Ships Kuncoro, Yahya
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1511

Abstract

PT. Pelayaran Nasional Indonesia (PELNI) is a State-Owned Enterprise in the shipping sector, which is the largest in Indonesia. The number of PELNI passengers in recent years has fluctuated due to competition from other transportation modes that offer better services. The aim of this research is to determine the relationship between service quality and promotion on the customer loyalty of PT. PELNI's passenger ships. The research object is passengers who use PT. PELNI's passenger ship services with a random sample of 105 respondents. The research results show that improving service quality and promotion individually will increase customer loyalty because they have a strong relationship, but not as much as when improving service quality and promotion together because they have a very strong relationship.
Penyebab Keterlambatan Kelengkapan Dokumen dan Kualifikasi Penyedia Jasa Alih Daya pada Kereta Api Logistik Amelia, Nabilla Rizki; Ricardianto, Prasadja; Fitrina, Rehani; Adi, Erman Noor; Wahyuni, Endang
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1440

Abstract

There are still obstacles in the outsourcing service procurement system faced by PT. Kereta Api Logistik, especially in the procurement of goods and services, delays in completing documents, lack of documents uploaded by providers. Aims of this research are; to analyze the main root causes and factors for delays in completeness, documents and provider qualifications in the smooth process of procuring outsourcing services. Another objective is what actions or solutions are carried out by PT. Kereta Api Logistik in overcoming the smooth procurement of outsourcing services. The method used in this research is Pareto 80/20 and Fishbone analysis, by conducting interviews with nine employees and field research. The results of the study found several obstacles, namely selective differences in perceptions, lack of user calculations regarding budget requirements at the beginning of the year, because there was no socialization before procurement began to vendors who would be partners, lack of coordination between users and people in the charge of the area or area regarding requirement specifications in the field, and the document is not approved by the board of directors, it changes. From this research the next procurement system can be improved.
Consumer Trust In A Web-Based Tracking System At A Jakarta Logistics Company Saribanon, Euis; Pribadi, Sulistya; Ningsih, Septiana Adi; Mawarni, Anissa Putri Indah
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1582

Abstract

This study aims to analyze the relationship between service quality, consumer experience and consumer satisfaction through consumer trust. The population in this study is JNE consumer and the sample size collected was 150 respondents. The sample selection was carried out nonprobability through a questionnaire. Data analysis using the Partial Least Squares (PLS) method. The results of this study indicate that (1) consumer trust has a significant and positive influence on consumer satisfaction. (2) Service quality has a significant and positive influence on consumer trust. (3) service quality has a significant and positive influence on consumer satisfaction. (4) consumer experience has a significant and positive influence on consumer trust. (5) consumer experience has a significant and positive influence on consumer trust. (6) consumer experience has a significant and positive influence on consumer satisfaction. (7) service quality has a significant and positive influence on consumer satisfaction.

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