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SENTRI: Jurnal Riset Ilmiah
Published by Institut Pendidikan Nusantara Global
ISSN : 29631130     EISSN : 29631130     DOI : https://doi.org/10.55681/sentri
Core Subject : Economy, Humanities, Science, Social, Engineering,
Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice
SENTRI: Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering Agriculture Economics Health IT Education Language Statistic Religion Tourism Humanities Social Science Law
Arjuna Subject : Umum - Umum
Articles 888 Documents
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Pengaruh Rating dan Ulasan Google Maps terhadap Brand Loyalty yang di Mediasi Customer Trust pada Dua Tempat Makan di Surakarta Permata, Burhan; Nasir, Moechammad
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5565

Abstract

This study aims to examine the influence of Google Maps ratings and reviews on brand loyalty, with customer trust as a mediating variable, in the context of two well-known restaurants in Surakarta: Dapur Solo and Mang Engking. The rapid growth of digital platforms has significantly transformed consumer decision-making in the culinary industry, where online ratings and user-generated reviews serve as important sources of information. This research adopts an explanatory quantitative approach and employs Structural Equation Modeling–Partial Least Squares (SEM-PLS) to analyze data collected from 400 respondents who have visited the selected restaurants and interacted with Google Maps ratings and reviews. The results reveal that Google Maps ratings and reviews have a positive and significant effect on customer trust in both restaurants. However, the effect is stronger for Dapur Solo, where trust plays a more prominent role in enhancing brand loyalty, compared to Mang Engking. Similarly, while ratings and reviews influence brand loyalty directly in both cases, the indirect effect through customer trust is more pronounced for Dapur Solo. These findings highlight that customer trust functions as a crucial psychological mechanism strengthening the relationship between digital information cues and long-term customer loyalty, with varying impact across different restaurant brands. This study contributes to marketing literature by providing empirical evidence on the role of Google Maps as an effective digital marketing tool in the local culinary industry. Practically, the findings suggest that restaurant managers should actively manage online ratings and reviews to enhance customer trust and foster sustainable brand loyalty, especially considering brand-specific differences in consumer responses.
Keselarasan Kompetensi Keterampilan Khusus pada Mata Kuliah Pengolahan Roti dengan KKNI Level 6 dan SKKNI Iskandar, Fae Khansa Mora; Artanti, Guspri Devi; Kandriasari, Annis
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5575

Abstract

This study aims to analyze the alignment of sub-competences in the Bread-processing Course with the Indonesian Qualification Framwork Level 6 and the Indonesian National Work Competency Standard within the Culinary Education Study Program at Jakarta State University. For this research, qualitative approach is being used with descriptive analytic as the research method. Data were collected through direct observation in practicum session conducted involving 28 university students over 11 times practicum session. The findings indicate that the Bread-processing Course effectively develops student’ sub-competences in line with Indonesian Qualification Framework and Indonesian National Work Competency Standard. The practical implications suggest that the course curriculum and implementation are on the right path toward producing graduates whose skills meet the national occupation standards. However, to further strengthen the overall alignment, several areas can be enhanced to achieve far better optimal outcomes
Menakar Humanisme dalam Keputusan Investasi: Peran Mediasi Financial Attitude dan Financial Behavior di Kalangan Akademisi Karmila, Yusri; Suprapti, Eny; Allo, Yohanis Tasik
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5577

Abstract

Humanisme dalam penelitian ini merujuk pada orientasi nilai kemanusiaan tercermin dalam keputusan investasi akademisi, dengan memilih investasi yang tidak semata-mata berorientasi pada keuntungan finansial, tetapi mempertimbangkan aspek etis, tanggung jawab sosial, dan dampak sosial. Konsep ini mencakup prinsip ethical investing dan socially responsible investing (SRI), seperti perhatian terhadap keberlanjutan, keadilan sosial, dan kepatuhan moral. Tujuan penelitian 1) Untuk menganalisis pengaruh financial attitude terhadap financial behavior; 2) untuk menganalisis pengaruh financial attitude terhadap humanisme dalam keputusan investasi; 3) Untuk menganalisis pengaruh financial behavior terhadap humanisme dalam keputusan investasi. Metode penelitian Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei untuk mengumpulkan data dari 89 responden Akademisi di Perguruan Tinggi Swasta Universitas Wira Bhakti di kota Makassar. Analisis data dilakukan menggunakan pendekatan Structural Equation Modeling berbasis varians (SEM-PLS) dengan bantuan software SmartPLS 4.  Hasil penelitian ini mengimplikasikan bahwa financial attitude merupakan faktor kunci dalam membentuk financial behavior serta humanisme dalam keputusan investasi. Pengaruh positif dan signifikan financial attitude menunjukkan bahwa peningkatan sikap keuangan yang rasional, bertanggung jawab, dan berorientasi nilai tidak hanya mendorong perilaku keuangan yang lebih baik, tetapi juga memperkuat dimensi humanisme dalam pengambilan keputusan investasi. Oleh karena itu, upaya peningkatan literasi dan pembentukan sikap keuangan yang positif perlu diarahkan tidak semata pada aspek teknis investasi, tetapi juga pada penguatan nilai-nilai kemanusiaan dan etika dalam pengelolaan keuangan, sehingga keputusan investasi yang diambil tidak hanya optimal secara finansial, tetapi juga berkelanjutan dan berorientasi pada kesejahteraan sosial.
Transformasi Ekonomi Kreatif Industri Minyak Pijat Rumahan: Perspektif Etika Bisnis Islam Sumarlin, Abdul; Hasti, Astuty
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5578

Abstract

Indonesia's creative economy industry is showing rapid growth, especially in the small and medium-sized enterprise (SME) sector, which plays an important role in the national economy. However, the development of creative MSMEs still faces various obstacles, such as limited capital, low-quality human resources, limited product innovation, and ineffective marketing strategies. Islamic ethical principles, such as honesty in communicating product benefits and a focus on business blessings, encourage both brands to transform while maintaining quality, transparency, and consumer trust as the basis for business decision-making. This study aims to analyze the creative economy transformation strategies of the Cap Pendekar and Cap Anoa home-based massage oil industries, emphasizing the implications of Islamic business ethics as a basis for business management. The research method used was a qualitative comparative case study approach. Data were obtained through in-depth interviews with business owners, workers, resellers, consumers, and supporting communities. The results indicate that Cap Pendekar still relies on a semi-manual production system with testimonial-based promotions and simple social media platforms, thus facing limitations in production capacity, innovation, and competitiveness in local and regional markets. In contrast, Cap Anoa has successfully developed a modern business strategy through branding based on local wisdom, product innovation, attractive packaging, digital media utilization, and a hybrid distribution system that reaches a wider consumer base. The analysis based on Islamic business ethics shows that both businesses have strived to implement the principles of monotheism, justice, responsibility, trustworthiness, and honesty. However, Cap Anoa has been more consistent in integrating these principles into a modern, adaptive and competitive business strategy. This study concludes that strengthening innovation-based creative economic strategies, digital marketing, and branding needs to be combined with the application of Islamic business ethics to enable traditional home industries to compete sustainably, fairly, and bring blessings to both the entrepreneurs and the community.
Perlindungan Hukum terhadap Konsumen Pembeli Sewa dalam Perjanjian Beli Sewa di Indonesia Aksar, Aksar; Santoso, Mulia Akbar; Rachman, Miftahur; Dinata, Umar; Desril, R
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5579

Abstract

The development of hire-purchase agreements in Indonesia has shown a significant increase; however, the bargaining position of consumers remains weaker than that of business operators, resulting in contractual imbalances, particularly in standard clauses that disadvantage consumers. This article examines the legal protection of consumers in hire-purchase agreements under Indonesian civil law and its practical implications. The research addresses two main questions: how consumer legal protection is regulated in hire-purchase agreements under Indonesian civil law, and what shortcomings exist in protecting consumers against unfair standard clauses. Using a normative legal research method with a literature study and qualitative analysis of relevant legal regulations, this study finds that although civil law upholds the principle of freedom of contract, consumer protection remains inadequate in practice. The most frequent violations of consumer rights are found in standard clauses that unilaterally shift risks to consumers, limit or exclude the liability of business operators, impose disproportionate penalties in cases of default, and restrict consumers’ rights to dispute resolution. These practices significantly weaken consumers’ legal position in hire-purchase agreements. Therefore, stricter supervision of standard clauses is necessary, along with more specific and clearer regulations to prevent abusive contractual practices. This study recommends strengthening regulatory frameworks to balance the bargaining position between consumers and business operators and enforcing stricter oversight of standard clauses in hire-purchase agreements.
Analisis Perbandingan Harga Pokok Produksi dengan Melakukan Metode Full Costing dan Variabel Costing sebagai Dasar Penentuan Harga Jual Produk (Studi Kasus Susu Kedelai) Putri, Atina Rokhmani; Darmawan, Adi Putra
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5580

Abstract

Penetapan Harga Pokok Produksi (HPP) merupakan suatu cara untuk memperhitungkan unsur-unsur biaya ke dalam harga pokok produksi. Seperti usaha susu kedelai, biji kedelai merupakan bahan pokok awal dalam mengolah kedelai menjadi susu, namun pada proses pengolahan dan pemasarannya muncul biaya – biaya yang timbul selain bahan pokok tersebut. Ketepatan dalam perhitungan biaya akan menjadi dasar perusahaan dalam menentukan harga jual, ini berhubungan dengan laba yang akan diperoleh dan kelancaran arus kas perusahaan. Melalui pendekatan kuantitatif-deskriptif dengan teknik pengumpulan data berupa observasi dan wawancara kepada pemilik usaha, penelitian ini mengidentifikasi seluruh komponen biaya produksi, baik variabel maupun tetap. Dari hasil penelitian menunjukkan bahwa harga pokok produksi yang dihitung menggunakan metode full costing lebih tinggi dibandingkan metode yang selama ini diterapkan, dengan selisih sebesar Rp Rp. 3.655/bungkus. Perbedaan ini terutama disebabkan belum terhitungnya biaya overhead tetap yang timbul selama proses produksi. Penetapan harga jual produk susu kedelai juga lebih rasional ketika menggunakan metode full costing, dibandingkan dengan metode variable costing karena biaya – biaya yang terhitung lebih terperinci sehingga laba yang diperoleh dari harga jual yang selama ini ditetapkan menjadi dasar penetapan harga jual kedepannya jika usaha tersebut ingin mendapatkan laba yang diinginkan. Temuan ini menegaskan bahwa penerapan metode full costing memberikan gambaran keuangan yang lebih akurat dan dapat menjadi dasar pengambilan keputusan bisnis jangka panjang yang berkelanjutan bagi usaha susu kedelai dalam menentukan harga jual, menentukan besarnya laba, apalagi jika usaha tersebut ingin berinovasi dalam hal penambahan varian rasa, variasi kemasan maupun pemasaran.
Pengaruh Online Customer Review dan Kredibilitas Influencer terhadap Niat Beli Produk Skincare Brand XYZ di Tiktokshop dengan Customer Trust sebagai Variabel Mediasi Aryanzah, Tomy Dwi; Myrtanti, Reiny Ditta; Adilla, Nur
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5584

Abstract

This study aims to analyze the effect of online customer reviews and influencer credibility on the purchase intention of skincare products Brand XYZ on TikTok Shop, with customer trust as a mediating variable. The research adopts a quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with data collected from consumers who have interacted with skincare products on TikTok Shop. The results show that online customer reviews and influencer credibility have a positive and significant effect on purchase intention, with influencer credibility exerting a stronger influence. Furthermore, both online customer reviews and influencer credibility significantly affect customer trust, indicating their role in reducing consumer uncertainty in social commerce. Customer trust is also proven to have a positive and significant effect on purchase intention. Mediation analysis reveals that customer trust partially mediates the relationship between online customer reviews and purchase intention, as well as between influencer credibility and purchase intention. These findings highlight that consumer trust plays a key role in translating digital information and influencer recommendations into purchase intention. The study contributes to the literature on social commerce by strengthening the application of Signaling Theory in explaining consumer behavior on TikTok Shop and provides practical implications for skincare brands in designing effective digital marketing strategies.
Analisis Risiko Sosial pada Proyek Perumahan Terjangkau di Jawa Timur Samudra, Salsadila Audiary; Rachmawati, Farida
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5585

Abstract

Indonesia is currently facing a housing ownership crisis, with a backlog that reached 12.7 million units in 2023. The rapid escalation of urban land prices, which has grown far faster than household income, has significantly reduced housing affordability, especially for low-income communities. As a response, the government has promoted subsidized housing programs; however, their implementation at the local level continues to encounter substantial challenges. Limited availability of urban land often forces projects into peripheral areas, potentially creating inequality in access to public facilities, employment opportunities, and basic urban services. These conditions generate various social risks that may undermine the sustainability of affordable housing developments. This study aims to identify key social risks in affordable housing projects and to determine appropriate mitigation actions across different project phases. The research adopts a literature review approach combined with secondary data analysis, utilizing the Power–Interest Matrix and the Probability–Impact Matrix as analytical tools. The results indicate a dynamic shift in stakeholders who possess high power and high interest at different stages of project development. During the construction phase, four major social risks were identified, whereas in the operational or property management phase, six social risks emerged as top priorities. High-level social risks were found to be a predictable outcome of imbalanced stakeholder power and interest relationships. Overall, the findings emphasize the critical role of Governments, Developers, and Contractors in proactively managing social risks. Preventive and corrective measures must use tailored communication and stakeholder engagement to reduce social risks and improve project success overall outcomes.
Pengaruh Keterlibatan Pelanggan dan E-commerce terhadap Kinerja UMKM di Jepara dengan Inovasi Produk sebagai Variabel Intervening Nafia, Ilma; Komaryatin, Nurul
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5593

Abstract

MSMEs face challenges in improving business performance amid increasingly fierce competition and shifts in consumer behavior in the digital era. Low customer engagement and suboptimal e-commerce use remain key constraints on leveraging digital opportunities. This study aims to analyze the effects of customer engagement and e-commerce utilization on MSME performance, with product innovation as a mediating variable. A quantitative approach was employed using a survey method, with data collected through questionnaires distributed to MSME owners in Jepara Regency. A total of 140 respondents were selected using purposive sampling, and the data were analyzed using Structural Equation Modeling (SEM) with SmartPLS version 4.0. The results indicate that customer engagement and e-commerce utilization have significant positive effects on product innovation and MSME performance. E-commerce shows a strong direct effect on product innovation (β = 0.589, p < 0.001) and MSME performance (β = 0.409, p < 0.001), while customer engagement significantly influences product innovation (β = 0.484, p < 0.001) and performance (β = 0.566, p < 0.001). Product innovation is also proven to mediate the relationship between customer engagement and MSME performance as well as between e-commerce and MSME performance. The model explains 67.8% of the variance in product innovation (R² = 0.678) and 59.4% of the variance in MSME performance (R² = 0.594), indicating a moderate to strong explanatory power. These findings highlight the importance of strengthening digital customer engagement strategies and optimizing e-commerce utilization to enhance innovation and improve MSME performance sustainably.
Peran Kualitas Pelayanan dan Kepercayaan Konsumen dalam Membentuk Kepuasan Pelanggan Jasa Servis Iphone Nonresmi Yuliani, Lia; Gusti, Yenni Kurnia
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5602

Abstract

This study aims to analyze the influence of service quality and consumer trust on customer satisfaction levels in iPhone service providers at Pacmac Pacitan. Low customer satisfaction arising from inconsistencies in service results, limited information, and public doubts about unofficial service providers is a problem in this study. The research was conducted through a quantitative approach with data processing using multiple linear regression analysis to comprehensively determine the relationship between variables. An analytical approach was used to assess the extent to which service quality and consumer trust shape customer perceptions and experiences of the services provided. The results of the regression analysis showed that service quality (β = 0.437; p < 0.001) and consumer trust (β = 0.295; p = 0.002) have a positive and significant effect on customer satisfaction, with an Adjusted R² value of 0.471. Consumer trust has been shown to provide an important contribution and is a major factor in the use of electronic device service providers. Together, the variables of service quality and consumer trust have a significant influence in shaping customer satisfaction levels, so that improving service quality and strengthening trust are strategies that need to be prioritized.

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