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Ika Sartika
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Jurnal Ilmiah Administrasi Pemerintahan Daerah (JIAPD) Program Pascasarjaan, Institut Pemerintahan Dalam Negeri (IPDN) Jln. Ampera Raya, Kel. Cilandak Timur, Kec. Pasar Minggu, Jakarta Selatan 12560, Indonesia Telepon: +6221 7805088/7806944 Fax: +6221 7824157 Email: japd@ipdn.ac.id
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Jurnal Ilmiah Administrasi Pemerintahan Daerah
Published by Institut Pemerintahan Dalam Negeri
ISSN : 18295193     EISSN : 26153351     DOI : https://doi.org/10.33701/jiapd.v13i2
Core Subject : Humanities, Social,
Humanities Social Sciences
JIAPD bertujuan untuk menampung dan mempublikasikan hasil penelitian, temuan, kajian ilmiah di bidang ilmu pemerintahan, ilmu administrasi di tingkat daerah dan administrasi pemerintahan daerah.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 239 Documents
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Efektivitas Penerapan System E-Planning di Badan Perencanaan dan Pembangunan Daerah (Bappeda) Provinsi Sulawesi Utara Paputungan, Agung Pratama; Mandagi, Marthinus; Mantiri, Jeane; haeranah, haeranah
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3424

Abstract

The purpose of this study was to determine the effectiveness of E-Planning in the preparation of the North Sulawesi Provincial RKPD in 2023 at the Regional Planning and Development Agency (BAPPEDA) of North Sulawesi Province, The method used is a qualitative research method, The research location is at the Regional Development Planning Agency (BAPPEDA) Office of North Sulawesi Province. The effectiveness of achieving the goals has been effective where the implementation of e-planning has been very helpful in providing convenience to Bappeda and regional apparatus in preparing the RKPD. For effectiveness, timeliness is not yet effective. Judging from the preparation of the RKPD which took 6 months it could not be completed on time in accordance with the provisions of the applicable regulations. For the effectiveness of human resources is already effective. Judging from the e-planning team that has been able to carry out e-planning well, both in the process of inputting, preparing plans and providing guidance to regional apparatus. For the effectiveness of facilities and infrastructure is already effective. Judging from the availability of supporting facilities and infrastructure such as computers, laptops, printers, wifi, ATK and special e-planning rooms.
Pelayanan Kartu Keluarga di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Minahasa * Banua, Irvan Kristanto; Wawointana, Thelma; Mandagi, Marthinus; Hidayat, Muh Ryan Rahmatul
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3425

Abstract

This study aims to determine the effectiveness of family card services at the Department of Population and Civil Registration of Minahasa Regency. The research method used in this study is a qualitative method. The results of the research conducted on family card services at the Minahasa Regency Population and Civil Registration Office show that family card services are quite effective. Judging from several indicators, including 1) Service procedures for issuing family cards at the Minahasa Regency Population and Civil Registration Office are quite effective, this is illustrated by service procedures and service flow that are clear and in accordance with existing service mechanisms, 2) Budget/cost at the Department of Population and Civil Registration of Minahasa Regency it has been quite effective, this is illustrated by the existence of a budget and costs available from the government and the realization of the budget that has been carried out is in accordance with what was planned, 3) Achievement of targets/targets in making family card documents, this means that services are effective and according to plan, 4) High work motivation at the Population and Civil Registration Office of Minahasa Regency can be seen from the services provided to the community as much as possible. This illustrates that family card services are quite effective.
Implementasi Prinsip Good Governance Pada Kantor UPTD Samsat Manado Tahulending, Finelin; Kairupan, Sisca Beatrix; Siwij, Devie; S, M Rivandy
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3426

Abstract

Good Governance is a very important factor in public services, as well as a gateway to achieving a predetermined goal. The method to be used in this study is a qualitative research method. In this study, the researchers focused more on the implementation of the principles of effectiveness and efficiency as well as the principles of justice for good governance and the factors that hindered the implementation of the principles of good governance at the UPTD Samsat Manado office. The results of the research implementation of the principles of good governance regarding indicators of effectiveness and efficiency have been implemented in the Manado Samsat Joint Office, where employees are disciplined in carrying out their responsibilities, and employees are able to carry out the vision and mission that have been set at the Manado Samsat Joint Office, Employees at the Manado Samsat Office as well able to provide easy service. So that the services provided by the Manado Samsat Joint Office can prosper the tax payer community. The implementation of the principles of good governance with indicators of justice in public services is explained that the principle of justice in providing services at the Manado Samsat Joint Office has not been said to be fair because it still uses a family or insider system. . So that some taxpayers feel unfairness in service at the Manado Samsat Joint Office.
ANALISA KINERJA APARATUR DALAM PENANGNAN ANAK TERLANTAR DI KABUPATEN BERAU PROVINSI KALIMANTAN TIMUR Razak, Reza Abdul; Setiawan, Irfan
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3431

Abstract

The increase in the number of neglected children with social welfare problems is due to the fact thatthe services provided for people with social welfare problems are still not optimal. Several factorsoften influence this, such as the service and budget aspects provided by the government. This researchwas carried out with the aim of finding out how abandoned children are handled in Berau Regency.This research uses qualitative methods, Primary Data comes from Social Service officials such as datafrom observations and interviews, then secondary data comes from on-site documentation and otheronline sources. The results of the research show that the performance of the apparatus in handlingabandoned children at the Berau Regency Social Service through the Program for People with SocialWelfare Problems can be classified as good in terms of objectives, standards, feedback, motives andopportunities for feedback, motives and opportunities. However, it is still lacking in terms of human resource objectives that include data and competency of the apparatus at the Berau Regency SocialService.
Prosedur Pelayanan Pengurusan KTP Elektronik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Minahasa Madi, Christi Jovanca; Langkai, Jeane Elisabeth; Tarore, Steven; Ramadhani S, Diza
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3512

Abstract

The purpose of this study is to find out the service procedures for managing electronic KTPs at the Population and Civil Registration Office of Minahasa Regency which have not been maximized. The approach used in this research is descriptive qualitative. Data collection techniques through observation, interviews and documentation. The data analysis used is data collection, data condensation, data presentation and conclusion. The results of this study indicate that judging from the KTP-Electronic service procedures at the Population and Civil Registration Office of Minahasa Regency, it can be seen from several indicators, namely, 1) Procedures for Submitting Applications, this indicator found that there are still obstacles to the lack of providing information regarding the flow of submissions and information regarding requirements. 2) Procedures for Handling The services provided by the agency are good enough where the employees in charge of providing services are careful enough in providing the existing services. 3) The method of delivering service results where in this indicator it is found that the delivery of results carried out is not in accordance with the existing SOP where there is still no certainty of the time given by the agency as a service provider, this is due to constraints on available facilities and infrastructure
Kepatuhan Masyarakat Wajib Pajak Dalam Membayar Pajak Bumi dan Bangunan di Kelurahan Maesa Unima Kecamatan Tondano Selatan Kabupaten Minahasa Suryani, Cantika; Wawointana, Thelma; Siwij, Devie; saefa, ismi dini
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3517

Abstract

This paper describes community compliance in paying land and building tax payers in the Maesa Unima sub-district, Tondano Selatan District, Minahasa Regency. The compliance of the taxpayer community is very important in planning the plans that have been planned, with compliance making a plan run smoothly. With the decrease in the realization of taxes that have been set, it proves that many taxpayers are still not fulfilling their obligations in paying taxes for the creation of the prosperity of a country. This study aims to find out what are the reasons for non-compliant taxpayers in paying land and building tax and the level of land and building tax revenue in Maesa Unima Village, South Tondano District, Minahasa Regency. This research method uses qualitative methods. The results of this study as well as some information from informants note that the low compliance of the tax payer community in the Maesa Unima Village is triggered by inadequate infrastructure limitations, as well as limited community data and limited workforce, and tax subjects do not occupy tax objects.
KUALITAS PELAYANAN PUBLIK DALAM PEMBERIAN SANTUNAN KEPADA KORBAN KECELAKAAN LALU LINTAS DI PT JASA RAHARJA CABANG SULAWESI UTARA Pandeirot, V W; Johannes, Ryan Aji
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 16 No 1 (2024): Implementasi Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the quality of public services in providing compensation to traffic accident victims at PT Jasa Raharja North Sulawesi Branch. This research was conducted at PT Jasa Raharja North Sulawesi Branch. The type of research used is qualitative research, with data collection techniques through observation, interviews, and documentation. The data obtained were analyzed descriptively qualitatively. The number of informants was 4 people. Based on the results of the research, it shows that the quality of public services from the aspects of facilities and infrastructure, reliability, responsiveness, convenience has not gone well and optimally. This can be seen from the facilities and infrastructure. This is based on the lack of information facilities that are exposed or visible in the office, which are too small to be seen. The reliability of this is based on the lack of reliability of employees in providing services and the lack of public understanding of compensation. However, the aspects of Responsiveness and Ease have been carried out well. Efforts made in terms of quality of public services, namely in terms of information facilities are given more attention and can develop for the better, then in terms of providing compensation it is even more enhanced, further increasing outreach to the community regarding the functions and roles of PT Jasa Raharja.
ANALISIS ETIKA PELAYANAN PUBLIK: Studi Pada Kantor Badan Perencanaan Pembangunan Daerah Provinsi Sulawesi Utara Timbuleng, Mutiara; Johannes, Ryan Aji; Pangkey, Itje; Mamonto, Fitri Herawati
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 2 (2023): Penyelenggaraan Pemerintahan Daerah
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i2.3543

Abstract

Ethical considerations in the implementation of public services have serious implications for developing public issues, where negligence in complying with moral principles can result in inequality in public policy. This negative impact can involve individuals or groups who become victims of immoral policies. Public services, as an instrument for improving collective welfare, are threatened with being marginalized due to inadequate services, less than optimal implementation of tasks, and the tendency to prioritize personal and certain group interests. This research aims to analyze Public Service Ethics at the North Sulawesi Province Regional Development Planning Agency Office. The research method used is qualitative descriptive research, with data collection techniques through observation, interviews and documentation. The data obtained was analyzed descriptively qualitatively. The research results show that implementation of the concepts of equal rights, justice, loyalty and responsibility is not yet optimal. In terms of equal rights, it appears that awareness of the importance of providing equal services to all citizens is still low among employees. In the aspect of justice in public services, it is also still hampered by limited facilities, lack of emphasis on honesty, and personal interference which creates inequality. In the dimension of employee loyalty to their duties and responsibilities, it has also not reached the optimal level. Factors such as the dynamics of the work environment, lack of time discipline, resistance to criticism, and lack of awareness of responsibility affect employee performance. Therefore, to improve the quality of public services, it is necessary to carry out improvement efforts that focus on increasing employee awareness, discipline and loyalty to their duties and responsibilities. Implementation of strong public service ethics is the key to creating a service environment that is equal, fair and responsive to community needs.
PENYELENGGARAAN ABSENSI BERBASIS ELEKTRONIK: (Studi Pada Badan Kesatuan Bangsa Dan Politik Kota Manado) Ruauw, Gisella; Tumbel, Goinpeace H.; Kawahe, Monika; Lumingkewas, Elvis
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 2 (2023): Penyelenggaraan Pemerintahan Daerah
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i2.3544

Abstract

The National Unity and Political Agency of Manado City has implemented electronic attendance with facial recognition. However, there are still many employees who are late in filling in absences and are not effective in carrying out the work as assigned. The aim of this research is to analyze the use of electronic-based attendance at the Manado City National and Political Unity Agency. The type of method used in this research is qualitative descriptive research using data collection techniques, namely: observation, interviews and documentation. The results of the research show that the use of electronic-based attendance at the National Unity and Political Agency can improve employee discipline, seen from work discipline which is revealed as a crucial aspect in improving overall human resource performance involving individual awareness and willingness to comply with social rules and norms, so that A holistic approach is needed in developing work discipline. The human resources dimension highlights the need for better understanding regarding technological developments, especially in the implementation of Electronic-Based Attendance. In the optimal supervision dimension, it can be guaranteed by direct and effective monitoring from the leadership, so that employee responsibility and work results can be improved. Supervision as monitoring and also as a process of analysis and adjustment aimed at achieving organizational efficiency and effectiveness
Analisis Kesiapan Pemerintah Kota Banjarmasin Menuju Kota Cerdas Sartika, Ika
Jurnal Ilmiah Administrasi Pemerintahan Daerah Vol 15 No 1 (2023): Administrasi Pelayanan Pemerintahan
Publisher : Post Graduate School of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiapd.v15i1.3595

Abstract

The city of Banjarmasin is included in the 100 Smart City program launched by the Ministry of Information and Communication. Given the unique geographical conditions with many rivers, the concept of smart city development in Banjarmasin can be different from other cities. Of course the Banjarmasin City government must be truly ready to realize a smart city according to geographical conditions and be able to improve public services. The newly launched Banjarmasin Smart City still requires improvement, related to application integration and the level of utility and effectiveness which is still relatively low. This study aims to analyze the readiness of the Banjarmasin City Government towards a smart city, which is followed by identifying factors that can accelerate the formation of a smart city in Banjarmasin City. The method used is descriptive quantitative and qualitative. Quantitative data analysis uses descriptive statistics with visualization of radar diagrams. While the qualitative data analysis used the NVIVO 12 PLUS software to map the results of interviews with informants, then the coding process was carried out from the interview results to each node based on the dimensions of a smart city. The results of the study concluded that the readiness of the Banjarmasin City Government towards a smart city is in the ready (middle) category towards being ready and able to compete (main). Factors that can accelerate the realization of Banjarmasin Smart City are: integrated data center, conducive business climate, health, environmentally friendly urban planning, fair and consistent application of reward and punishment, critical and cultured society, mixed modes of transportation, and adequate physical and internet infrastructure. Meanwhile, the smart community dimension has the greatest contribution to realizing Banjarmasin Smart City.

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