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International Journal of Tourism and Hospitality in Asia Pasific

IJTHAP
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Published by AIBPM Publisher

ISSN : 26858800 EISSN : 26547945 DOI : https://doi.org/10.32535/

Core Subject : Humanities,

Humanities

IJTHAP aims to enhance theoretical development in the field of hospitality and tourism. In order to promote those innovations and fresh ideas, the journal alsso accepts conceptual research, book review, as well as essays of experience belongs to hospitality practitioners. The mission of IJTHAP is to publish scholarly empirical and theoretical research articles, offering authors and readers alike a combination of academic rigor as well as professional development. We also strive to develop a community composed of professionals and experts from anywhere around the globe.

Arjuna Subject : Umum - Umum

Articles 315 Documents

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Identification, Characterization and Stakeholder Analysis of Eco-tourism Destinations in Lake Toba Area Paramitha, Natalia; Manik, Yosef; Halog, Anthony
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 1 (2019): February 2019
Publisher : AIBPM Publisher

This study is aimed at identifying and characterizing the eco-tourism destinations in Lake Toba Area as well as mapping and analyzing the stakeholders involved in its value chain and governance. The study was conducted between January and April 2018 whereby a snowball sampling method was employed in identifying the eco-tourism destinations. A semi-structured questionnaire was used to record the characteristics of each destination point in terms of access, attraction, and amenities. Seventeen eco-tourism destinations located in seven regencies along Lake Toba Area have been identified. While access to these tourist destinations has been good enough, the destinations are lacking of attractions. The attractions are limited to natural panoramic views, such a pine forest and spectacular lake view without adequate activity options that can be done by tourist. In terms of supporting amenities, there are still many rooms that require attention and improvement. After that, the study continued by analyzing the role of stakeholders involved directly or indirectly in the operation, governance, and policy of eco-tourism destinations in the lake Toba region. The stakeholders are mapped and clustered based upon their power and interest into four categories: (i) key players, (ii) subjects, (iii) trend setter, and (iv) the crowd. It appears that owner/ administrator, regional tourism office, and several interrelated government offices, such as the Ministry of Tourism and the Ministry of Forestry and Environment are key players which possess high power and interest. On the other hand, private sector, mass media, and local communities are identified as dormant stakeholders or potential trend setters to some extent who possess high power but have low interest. The results of this study are essential inputs for further investigating the socio-economic impacts of the tourism-based development in the Lake Toba through Social Life Cycle Assessment methodology. Keywords: Lake Toba Area, eco-tourism, stakeholder analysis, life cycle assessment

A Case Study: Miniso Jayant, Jigyasa; Malhotra, Kunal; Alanjeri, Mariam Adnan; Mittal, Ishlok
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 1 (2020): February 2020
Publisher : AIBPM Publisher

MINISO was founded in 2011 by Chinese entrepreneur Ye Guo Fu and Japanese designer Miyake Junya. Initially claiming to be a famous Japanese brand, despite operating in china. In such short period, this company has detonated as an emerging business empire with 1,800 stores in 40 countries, delivering an heterogenous collection of affordable, curated goods, challenging the physical pessimists. MINISO is now emerging as one of the top market brands. MINISO tag line is– “let consumers around the world buy better quality products at lower prices”. At the time of establishment of MINISO, the physical economy was in decline due to the rise of e-commerce. Physical economy had applied a monopolistic influence on the market depend on its sales channel advantage. Even though MINISO was a success by providing the actual value of the products, and focuses on quality improvements. MINISO estimate to open 6000 stores worldwide. The purpose of this study is to present a reality check to the power of physical retailer in the rise of the digital marketing. MINISO is brick-and-mortar-only business model built around the reality of a world with e-commerce. Over careful consideration of the customer and a unique artistic product, it achieves to do what online stores cannot: deliver an experience.

How Grab Becomes One of the Greatest Start-ups in South-East Asia Kee, Daisy Mui Hung; Mohd Rusdi, Syahidatul A’fifah; Mokhtar, Siti Sarah; Muhamad Ridzuan, Siti Aisyah; Amni Abdullah, Siti Aishah
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 1 (2021): February 2021
Publisher : AIBPM Publisher

Headquartered in Singapore, Grab is a multinational ride-hailing company in Southeast Asia. Grab's service has been classified by the Department of Transportation and Communications (DOTC) under what they defined as Transportation Network Company (TNC). They use cloud-based mobile technology to provide ride-hailing and logistics, food delivery, paying bills, and others. The study aims to analyze how Grab becomes one of the greatest start-ups in South-East Asia. This study began with gathering information about Grab's factors in start-ups while operating towards their mission. Grab's mission is to solve people's problems to drive Southeast Asia forward and deliver a positive social impact for hundreds of millions of people. Grab has served helpful services for users as they had mastered the super apps.

The Effect of Service Quality, Price Perception and Trust on Parents Satisfaction at Kartika Mandala Kindergarten in Denpasar Arigata, I Made Dipa; Anggraini, Ni Putu Nita; Ribek, Pande Ketut
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Kindergarten as an educational institution that develops early childhood skills, must pay attention to the satisfaction of parents who send their children to Kartika Mandala Kindergarten. Because parents' satisfaction with the results of education in kindergarten as a provider of educational services will later determine the number of new student admissions. The purpose of this study is to examine and attain the effect of service quality, price perception, and trust on the satisfaction of parents of students at Kartika Mandala Kindergarten Denpasar. The population in this study was parents of students at Kartika Mandala Kindergarten in the last 5 years, from 2016 to 2020 a total of 277 students. The sampling technique used proportionate stratified random sampling so that 56 people were used as samples. The researchers used multiple linear analysis, classical assumption test, t-test, and F test. Later, it is found that service quality, price perception, and trust positively and significantly affect the satisfaction of parents of students at Kartika Mandala Kindergarten Denpasar. It is recommended to Kartika Mandala Kindergarten Denpasar to further improve the handling of complaints from parents of students, which can be used as input and suggestions to realize better services in the future.

Analysis of Inefficiency in Management Systems (Case Study: Rayani Air) Binti Md Hassan, Siti Nurbalqis; Kee, Daisy Mui Hung; Binti Mohamed Elias, Nur Sarah Solehah; Binti Wan Shafie, Wan Nor Shafinaz; Binti Ahmad Shukri, Shahira; AlAjmi, Danah
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 3 (2019): October 2019
Publisher : AIBPM Publisher

Air transportation have become one of the fastest growing industries because of the economic deregulation. This situation makes airlines company started to think out of the box to create an exciting business strategy in order compete in the market. The aim of this study is to investigate the inefficiency of Rayani Air’s management system. Rayani airline is an airlines services that operated in Malaysia. It is the fourth airline in the world that has made it mandatory that each of the Muslim cabin crew be sharia compliant. Unfortunately, there are negative comments about their inefficiency of the systems by customers. Through observation and analysis of existing branding design, this study attempts to develop a new strategy for improving Rayani Air’s management system. In this case, improvement in this system is necessary for restoring consumers’ trust and convincing stakeholders to invest in the company. We conclude that rebranding for failure organization is a crucial task and should be given the highest priority.

The Influence of Brand Equity and Brand Trust on E-Commerce Consumer’s Loyalty (Zalora Consumer Research) Putra, Dennis Mahendra; Sin, Liem Gai
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

This research aims to analyze the influence of brand equity and brand trust on e-commerce consumer’s loyalty. This research is also titled as hypothesis test research which undertaken test on hypothesis with Zalora’s consumer in Malang city as a source of this research. Data analysis method used multiple linear regressions with variable t and variable t. The result shows that brand equity and brand trust have an influence on Zalora’s consumer loyalty. It indicates that the increasing of brand trust followed by increasing of consumer’s loyalty.

Service Quality of Government Institution and Its Influence on Public Satisfaction (Study in Regency/City Government of North Sulawesi) Gamaliel, Hendrik; Kalangi, Lintje; Warongan, Jessy
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

This study aims to empirically examine the influences of the service quality of government institutions on public satisfaction and the degree of influences of service quality among regencies/cities in the North Sulawesi Province. This study focuses on the performance measurement of One-Stop Integrated Service and Investment Service. Respondents of this research are a community in four regencies/cities in the province of North Sulawesi that is Manado City, Bitung City, Bolaang Mongondow Regency, and Kotamobagu City. The respondents are those who have experienced the services provided by One-Stop Integrated Service and Investment Service institutions in those regencies/cities. This study uses a survey method that distributes questionnaires to each region. The data analysis method uses multiple linear regression analyses. The results show that of the 6 (six) hypotheses, 5 (five) hypotheses were supported and 1 (one) hypothesis was not supported. Supported hypotheses are 1, 2, 3, 4, and 5 hypotheses. Meanwhile, the 6 hypotheses are not supported.

Research on U Hotel Sundaraju, Sangari; Kee, Daisy Mui Hung; Lopez, Rebecca Dershini; Balakrishnan, Yuvamalar; Sagadevan, Youdtha
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): June 2019
Publisher : AIBPM Publisher

U Hotel Penang is a great choice for accommodation when visiting Penang. With its convenient location, the hotel offers easy access to the cities famous destinations. The hotel offers guests superior services and a broad range of amenities, U Hotel Penang is committed to ensuring that customer stay is as comfortable as possible. This hotel offers numerous on-site facilities to satisfy even the most discerning guest. Urban. Unpretentious. Utterly Unique. Moto of U Hotel which make hotel bright in Penang. Travellers looking for stylish, comfortable and affordable accommodation this hotel built for business travellers, convention-goers, and holiday-makers simply looking to get away. 128 rooms of this hotel are stylish with contemporary interiors designed with an industrial theme with a retro twist. U Hotel is in Bayan Lepas which is known as the heart of Penang’s industrial hub, which is only 15 minutes away from the Penang International Airport and close to the biggest business centres, convention halls, factories and Queensbay mall, one of Penang finest shopping mall. An exceptional experience Penang has to offer, U Hotel will be part of its Wi-Fi is free and special parking spaces for customer. Target customer for U Hotel is family, business persons especially whoever visit Penang for tourist purpose. Penang known for food and best place to enjoy for tourism purpose. This is one of additional benefit to U Hotel to get many customers from everywhere in Malaysia and overseas. The price of accommodation reasonable because it already centre of city so it is based on the environment and demand. U Hotel is 3 star of hotel which perfectly have best facilities as 4-star hotel. In Gelugor there is no other 3-star hotel as U Hotel, so it is only one good hotel for tourist. Then the location of U Hotel is quiet near to airport and it is advantage to tourist whoever lives in U Hotel. Although U Hotel is good in external ways but internal factors there are some problems that organization hard to solve it. One of the problems encounters by this U Hotel is complain of dissatisfaction of wages and special promotion to employee such as discount for them. Then, employees are not getting enough motivation to succeed in their performance. Lastly, job satisfaction that refers to unhappy or negative feelings about the work and work environment. The management and employees must prioritize and plan the most important task in an organized way to reduce stress. Besides, the management must empower and offer more opportunities for advancement to motivate the employees. Finally, job satisfaction can be improved by providing positive working environment, rewards and recognition to the employers and employees.

Grab Marketing Strategy, Research & Development Widyatama, Gabriel Willy; Chelliah, Shankar; Kai, Yang; Yingxing, Yang; Tien, Yee Chew; Mey, Wee Choo; Sin, Liem Gai
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 2 (2020): June 2020
Publisher : AIBPM Publisher

Grab is a Singapore-based company providing transportation applications available in six countries in Southeast Asia. It utilizes smartphone cloud-based technology to provide ride-hailing and logistics services, food delivery, and courier service. This study proposes to determine and analyze the problems that exist in the Grab company. One of the problems in a company is a competition between companies. One of the competitors is GO-JEK. This research is expected to provide solutions to problems that exist within the company. How to stand out from competitors, attract more customers and drivers, and various training courses for drivers? What should the company decide on the price? In different countries, how should companies operate under different government policies?

Price Perception, Service Quality and Customer Satisfaction (Empirical Study on Cafes at Tondano City) Tendur, Sheeren T.E Tendur; Hutabarat, Vincky Vincent; Tumbelaka, Steven S.X
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

The problem studied in this study is the low level of customer satisfaction on cafes in Tondano city. This can be seen from there are many complaints about the slow service, and also the price offered by the cafe can be categorized as relatively expensive. Therefore, this study aims to determine whether the price and service quality variables have simultaneously significant effect on consumer satisfaction. This study used quantitative method with accidental sampling technique. The number of respondents was 150 customers, which were then tested using multiple regression analysis. The results found that price and service quality have a significant effect on consumer satisfaction, either partially or simultaneously. It can be said that affordable price and good service quality would increase customer satisfaction.

Page 4 of 32 | Total Record : 315

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Editorial Team

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Reviewer

Google Scholar

Contact Name
Ira Kristiana

Contact Email
journal.ijthap@gmail.com

Phone
+62341366222

Journal Mail Official
journal.ijthap@gmail.com

Editorial Address
Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location
Kab. malang,

Jawa timur

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ira Kristiana

Contact Email journal.ijthap@gmail.com

Phone +62341366222

Journal Mail Official journal.ijthap@gmail.com

Editorial Address Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location Kab. malang, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Ira Kristiana

Contact Email
journal.ijthap@gmail.com

Phone
+62341366222

Journal Mail Official
journal.ijthap@gmail.com

Editorial Address
Jl. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location
Kab. malang,

Jawa timur

INDONESIA