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Asia Pacific Journal of Management and Education

APJME
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Published by AIBPM Publisher

ISSN : - EISSN : 26552035 DOI : https://doi.org/10.32535/

Core Subject : Education,

Education Languange, Linguistic, Communication & Media Other

APJME aims to feature narrative, theoretical, and empirically-based research articles relevant to management and education area. We also strive to develop a better understanding on education as well as management fields. APJME has a mission to be carried out which is to bring up the latest topic research on management and education fields in hope to contribute to the community in Asia Pacific countries.

Arjuna Subject : Umum - Umum

Articles 349 Documents

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Character Education Management in SMA Kakaskasen Seminary Catholic and SMA Lokon St. Nikolaus Tomohon Lintong, Marthinus M.; Rawis, Joulanda AM; Senduk, Johanis F.; Lengkong, Jeffry SJ
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 2 (2021): July 2021
Publisher : AIBPM Publisher

Character education in Indonesia has been a crucial issue for more than two last decades. It has become the state priority in the national education policy for its character education reinforcement programs. This study aims to investigate the character education management in SMA Catholic Seminary Kakaskasen and SMA Lokon St. Nikolaus Tomohon. This is a multi-site study to examine and describe the planning (designing), actualization (implementation), and evaluating and monitoring procedures of their character education model. This study applied a descriptive qualitative approach. The findings indicate effective measures to manage their character education programs.

The Effect of Customer Relationship Management on Marketing Performance Mediated by Competitive Advantage and Innovation (Study on Area Managers of Pharmaceutical Companies in East Java during the COVID-19 Pandemic) Musonnafa, Moh Alim; Sumiati, Prof; Djazuli, Dr Atim
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 2 (2022): July 2022
Publisher : AIBPM Publisher

The pharmaceutical industry is one of the industries that has experienced significant development in Indonesia. The growth of this sector can be seen in the increasing total market share from year to year. However, the pharmaceutical industry faces several challenges such as the high level of competition and a dynamic business situation. One of them is the COVID-19 pandemic which also affects the condition of the pharmaceutical industry in Indonesia. This study aims to examine and analyze the role of CRM on the marketing performance of the pharmaceutical industry through the mediation of competitive advantage and innovation. A total of 151 respondents were involved in this study and the data were processed through PLS analysis. The results find that CRM has a significant effect directly on Competitive Advantage and Innovation. While CRM is not proven to have a significant effect directly on Marketing Performance. However, CRM has a significant effect indirectly through the mediation of Competitive Advantage and Innovation.

Analysis of Educators’ Work Motivation in Supporting Main Tasks of Development and Education Command of Indonesian Navy (Causal Study in Educators Group Kobangdikal, Surabaya) Warsono, Heribertus Yudho; Budiyanto, Budiyanto; Riduwan, Akhmad
Asia Pacific Journal of Management and Education (APJME) Vol 2, No 3 (2019): November 2019
Publisher : AIBPM Publisher

Indonesia is the biggest archipelagic state with at least 17.506 islands, the two-thirds of the area (70%) consists of sea waters with a coastline of 81,000 km and is located between two continents, namely Australia and Asia, and is located between two oceans, the Pacific and the Indian. Through the UN Assembly in Montego Bay about the International Law of the Sea, the principles of the principle of the archipelagic state are included in the UNCLOS 1982 (United Nations Convention on the Law of the Sea) which influences the use of the EEZ for the benefit of national welfare and development. According to Law no. 34 of 2004 concerning the TNI, article 9, the task of the Indonesian Navy is to prepare and foster the power to uphold the sovereignty and integrity of the NKRI and protect national interests in the sea of national jurisdiction. Escorting the sea to such an extent is a heavy duty for the Navy, with such a daunting task, compared to the very limited number of naval organization of the Navy, it requires professional and qualified Navy soldiers who are able to work well, to achieve the objectives of the Indonesian Navy as mandated by law. The Navy in carrying out its role as a national defense force in the sea needs to build, shape and improve the quality of its human resources, this is done in an effort to obtain the ability and appearance of professional Navy soldiers shown by their performance, based on the soul of Sapta Marga, Sumpah Praskar and the Indonesian Navy's Trisila, in an integrated, continuous and balanced manner with provision of skills through education and assignments. The Development and Education Command of the Navy (Kobangdikal) is one of the Navy's educational institutions which is the Main Command of the Development of the Navy and is directly under the Chief of Staff by having the main task of carrying out the formal Navy and non-formal education needed to improve Navy soldiers, carry out the study and development of the doctrine of marine operations and the doctrine of amphibious operations at the level of tactics as well as the study and development of general support for sea operations and tactical amphibious operations.2 In order to organize the formal education of the Navy, Kobangdikal was carrying out first education (Dikma), formation education (Diktuk), general development education (Dikbangum), specialization development education (Dikbangspes), science and technology education (Dikiptek), transitional education (Dikalih) and education needed in order to improve the quality of Navy personnel. The Navy's educational philosophy, namely "Purwa Cendekia Wusana Color Dwi", implies that every Indonesian Navy Soldier is first formed and empowered as a Sapta Marga Warrior Soldier (Purwa Color Dwi) and subsequently as a Marine War Professional soldier who is skilled in carrying out assignment (Cendekia Wusana) as a National defense force. In more depth the philosophy means that faced with the demands and challenges of the tasks faced by the Indonesian Navy, then the education of mental and physical fitness is preferred and then competency education, which starts giving knowledge to be competent, training to be deft, assignments to be clever, experience to be smart and appreciate the tasks, functions and roles as the main force of defense of the Sea of the State so that the Indonesian Navy Soldiers are formed. In order to carry out these basic tasks various educational instruments are needed in the form of educational facilities and human resources quality in order to achieve the success of the Navy's main education task optimally. 1 Kepala Staf Angkatan Laut, Pola Pendidikan Prajurit TNI AL, Jakarta, 2008, p.3 2 Peraturan Kepala Staf Angkatan Laut: Perkasal/44/VII/2008 Tanggal 2 Juli 2008 tentang Pokok-Pokok Organisasi dan Prosedur Kobangdikal The main task of the Indonesian Navy's educational institutions cannot be separated from the existence of the Navy's education system which includes 8 (eight) aspects of education and 10 (ten) components of education. In 10 (ten) components of education, there are 2 (two) main aspects in the implementation of education, namely the availability of educators (Gadik) or in other terms called the military teacher (Gumil) and the students. Educators as one of the 10 components of education are the dominant factor in realizing educational goals and objectives. Educators are personnel who have mastered the knowledge, skills and technology in a particular subject that is taught for the next through an educational process, transferring knowledge, skills and technology to a student / student in the military / Indonesian Navy. Students are the general designation for Pasis, Cadets, Students, and so on according to the designation that applies in each educational institution. Integration between educators and students will take place continuously in accordance with the duration of education. Educator (Gadik) or military teacher (Gumil) in the Navy is a soldier / PNS Navy is the spearhead in the implementation of the teaching and learning process in Lemdik of Indonesian Navy, is one of the factors that greatly color the results of Kobangdikal students, both strata Officers, Bintara, or Tamtama. Educators (Gadik) are under the organizational structure of the Educator Teaching Group (Pokgadik) of the Indonesian Navy's Educational Development Command (Kobangdikal). Thus the position of the Educator (Gadik) is very important and strategic and is the main asset of the educational institution in supporting the basic tasks of the military. Human resources (HR) educators, is a necessity in an Educational Institution.

The Rise and Fall Ali Baba Company Has Encountered Throughout Their Success A/L Antony Das, Pusparajan; Kee, Daisy Mui Hung; A/P Sathiyananthan, Geethanapriya; Amirah, Nur; A/P Muniandy, Linarani; Alrashidi, Anfal; Quttainah, Majdi Anwar; Alosaimi, Asla; Verma, Deepali; Pandey, Rudresh
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): July 2020
Publisher : AIBPM Publisher

Having a company, it comes with the opportunities to prosper or the risk of falling. Any company needs to go through this moment for it to keep on growing. The purpose of this paper is to examine the rise and fall of Alibaba throughout its success. The study used mostly known factors from other research results on Alibaba Company and analyze those factors effect on ups and downs of Alibaba. Some of the factors including Jack Ma's relation with investors and customers, business model, integrated ecosystem, and such. This study improves the understanding of circumstances that a company will have to go through which can be utilized by top management to strategize their plan.

Service Quality of Tomohon Municipal Market Agency at Tomohon Beriman Market Lengkong, Ruddie Albert; Bogar, Wilson; Sendow, Recky
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 1 (2021): March 2021
Publisher : AIBPM Publisher

This study aims to analyze and explain the quality of public services at Tomohon Municipal Market Agency. The research method used a qualitative approach and informants as data sources were determined by purposive (purposive sampling) and snowball sampling. Data was collected through interview, observation, and documents. Data analysis is an interactive qualitative analysis with data analysis activities, which are data reduction, data presentation, and drawing conclusions or verification. The results showed that the public service quality of Tomohon Municipal Market Agency responded by the community as service recipients, traders or sellers and visitors of Tomohon Beriman Market was not satisfactory. This response is based on an assessment of 4 out of the 5 dimensions used to analyze and measure service quality, (1) physical aspects (tangibles), (2) dimensions of awareness or desire to help the community or customers and provide fast service, (3) dimensions of politeness, trust, and respect for consumers, and (4) dimensions of approaching, and trying to determine consumers’ wants and needs have not been implemented properly, excluding for dimension (5) the ability to provide services appropriately and correctly has shown the professionalism expected in carrying out its services.

A Study on Customer Satisfaction of Telekom Malaysia Broadband Teoh, Kok Ban; Gan, Kia Hui; Rishimelan, Sangar; Kavithanjli, Munusamy; Yong, Hui Yee; Lee, Jie Min; Lim, Yen Ying
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 1 (2022): March 2022
Publisher : AIBPM Publisher

This research aims to investigate how price, service quality, and perceived value affect customer satisfaction among consumers of Telekom Malaysia broadband. This quantitative research distributed an online questionnaire to collect data from 271 current or former customers of Telekom Malaysia Broadband. The findings concluded that service quality and perceived value have significant positive relationships with customer satisfaction, whereas price possesses a significant negative relationship with customer satisfaction. The findings contribute to the continuous improvement on customer satisfaction among consumers of Telekom Malaysia broadband and other telecommunication providers by improving price, service quality, and perceived value.

The Motivation to Work and Environmental Influences Working Performance of The Employment at Department of Education, Youth and Sports District Minahasa Runtuwarouw, Roddy Albert
Asia Pacific Journal of Management and Education (APJME) Vol 2, No 1 (2019): March 2019
Publisher : AIBPM Publisher

This research was conducted to fmd out the influence of motivational work environment and work towards the achievements of the work of employees in the Department of education, youth and sports District of Minahasa. The method used is correlational which focuses on a discussion of the relationship between variables X and Y variables. the working environment supports the work and the high motivation of working employees will encourage the creation of good working achievements among employees. Theoretically work environment and work motivation will work together to form a pribasi employee who upholds the job and always maintain good relations or relations with fellow officers and superiors that ultimately gives the feel is good for the improvement of work achievement a clerk in the Office of the Department of education, youth and sports of Minahasa Regency. Evidenced by the magnitude of the results of research influence between variables work environment and motivation the achievement of variable working on education department employees work , youth and sports district Minahasa 63.5 % is simultaneously. This can be concluded that the work environment and motivation can affect the work of 63.5 % department of education employees to work performance , youth and sports district Minahasa .The magnitude of influence between variables x on variables y is 63.5 % where the rest of the percentage of employees work performance to evaluate the department of education , youth and sports district Minahasa 36,5 % is determined by other factors. From these results it appears that the work environment and work motivation alike contribute a sizable work achievement against the employees of the Department of education, youth and sports District of Minahasa. This is because with a conducive environment and the high motivation of creativity will create new and excellent service to the community.

Determinants of Customer Satisfaction and Its Implications on Word of Mouth in E-Commerce Industry: Case Study in Indonesia Mamuaya, Nova Ch.; Pandowo, Aditya
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 1 (2020): March 2020
Publisher : AIBPM Publisher

The aim of this study is to analyze the effect of several antecedents of customer satisfaction in e-commerce industry, namely web design, time saved, product variety, and delivery performance, and their consequences on customer satisfaction and word of mouth. The investigation used purposive sampling with repeat buyers as criteria. 100 samples were eligible and feasible to test after validity and reliability are concluded. The results show that website design, time saved, and delivery performance are significantly influence on customer satisfaction. In the meantime, website design, time saved, and product variety were effect on word of mouth. In addition, the result also confirms the hidden role of customer satisfaction as intervening variable partially.

The Impact of Implementing a Zonasi System on the Acceptance of New Students in Junior High School in Yogyakarta Riswan, Riswan; Wibowo, Udik Budi
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 3 (2020): November 2020
Publisher : AIBPM Publisher

The purpose of this study is to explore the impact of applying the zonasi system policy on New Student Admissions (PPDB) in Junior High Schools (SMP). This study uses a qualitative approach with field observation techniques, documentation, and interviews. The results showed that the implementation of the zonasi system in PPDB in junior high schools had positive and negative impacts are: 1) the positive impact of the zoning system policy is to make schools more sensitive to the diverse needs of students. In addition, every teacher must be able to improve his quality at the time of learning related to the varied abilities of students, and 2) helped students with low minimum test score obtain an education. The negative impacts are: 1) the zonasi system makes good schools less good because the main components in PPDB are no longer based on academic achievement, and 2) limits students in choosing schools.

Students' Satisfaction Towards the Use of E-learning during the Global Pandemic Kee, Daisy Mui Hung; Fozeli, Aina Dayana; Sani, Norarnitasha Abdullah; Mustafa, Ainin Sofiya; Khalid, Nur Afifah; Chawla, Pooja; Ganatra, Varsha
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 3 (2021): November 2021
Publisher : AIBPM Publisher

During the global pandemic, e-learning became even more popular and used by many educational institutions worldwide to facilitate the students' learning process. Students can easily get the related materials and resources from e-learning. This research intends to examine the level of students’ satisfaction with e-learning and their learning experiences during the global pandemic. The quantitative research method was carried out using a questionnaire survey and online research. A total of 150 students from different institutions in India and Malaysia have participated in the survey. The survey was carried out through Google Form and the data were exported to be analyzed using SPSS. The results showed that most of the students were satisfied with e-learning and how it helped them in their studies. The results of this study indicated that convenience flexibility was significantly related to students’ learning experiences.

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Ira Kristiana

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Ira Kristiana

Contact Email editor.apjme@aibpm.org

Phone +62341366222

Journal Mail Official editor.apjme@aibpm.org

Editorial Address JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location Kab. malang, Jawa timur INDONESIA

Abstract

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Abstract

Contact Name
Ira Kristiana

Contact Email
editor.apjme@aibpm.org

Phone
+62341366222

Journal Mail Official
editor.apjme@aibpm.org

Editorial Address
JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia

Location
Kab. malang,

Jawa timur

INDONESIA